Laserfiche Overview

Laserfiche transforms document management with its AI-powered platform, enabling faster completion of tasks across enterprises. Known for its strong process automation capabilities, it utilizes workflows and electronic forms to streamline operations. Analytics tools provide insights that can drive better decision-making. A surprising detail? Laserfiche not only manages documents but also engages with a community of users, offering shared insights and expertise. This dual focus on technology and community support sets it apart in the content management landscape.

Use Cases

Customers recommend Workflow Management, Content Management, Sales Document Management, as the business use cases that they have been most satisfied with while using Laserfiche.

Other use cases:

  • Advertisement
  • Onboarding
  • Social Media Analytics
  • Collaboration
  • Sending & Publishing Communications
  • Engagement Management
  • Customer Case Management
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Business Priorities

Improve ROI and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Laserfiche.

Other priorities:

  • Improve Visibility
  • Acquire Customers
  • Increase Sales & Revenue
  • Enhance Customer Relationships
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Improve Internal Communications
  • Grow Market Share
  • Improve Efficiency
  • Establish Thought Leadership
  • Improve Brand Engagement
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Laserfiche Use-Cases and Business Priorities: Customer Satisfaction Data

Laserfiche works with different mediums / channels such as User Generated Content. Blogs. Offline etc.

Laserfiche's features include Recording, Personalization, Templates, etc. and Laserfiche support capabilities include AI Powered, 24/7 Support, Email Support, etc. also Laserfiche analytics capabilities include Custom Reports, and Analytics.

Reviews

"...It was suited for verifing member information and signatures however it was not appropriate to quickly access the needed information...." Peer review by Rachel Moreland, Provider & Plan Relations Representative- New Hire, DentalOne Partners Inc.

Peer review evidence (same sources as the product rating summary)

"...If you need some good business process rules on how documents should be stored and filed consistently, Laserfiche Workflow is excellent...." Peer review by Jamie Scott, Senior Programmer Analyst, Oklahoma Christian University
"...Benefits Effective Software With Laserfiche, you can easily create, store, and share digital documents within your company...." Peer review from Featured Customers
"...Laserfiche can assist with vendor and contract management, invoicing, travel and expense management and process management...." Peer review

Laserfiche, Strapi, DialogsCMS, Butter CMS, AgilityCMS, etc., all belong to a category of solutions that help Content Management Systems. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Laserfiche is a leading SaaS provider of ECM and business process automation. The platform accelerates business through workflows, electronic forms, document management, and analytics.

Popular Business Setting

for Laserfiche

Top Industries

  • Government Administration
  • Education
  • Information Technology and Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Laserfiche is popular in Government Administration, Education, and Information Technology And Services and is widely used by Mid Market, Enterprise, and Small Business.

Laserfiche Customer wins, Customer success stories, Case studies

How can Laserfiche optimize your Workflow Management Workflow?

What Are the key features of Laserfiche for Content Management?

How does Laserfiche facilitate Sales Document Management?

How can Laserfiche enhance your Onboarding process?

14 buyers and buying teams have used Cuspera to assess how well Laserfiche solved their Content Management Systems needs. Cuspera uses 3006 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Content Management Systems needs.

 

Smith County launches new website - Tyler Morning Telegraph

Smith County has launched a new website featuring enhanced accessibility and user experience. The site now uses Laserfiche for document storage, allowing residents to view and search documents effici...ently. This integration aims to improve community engagement and communication with local government.

Read on →
 

The Harris Center for Mental Health and IDD - Hospital & Health Care - Large

Houston, USA

Laserfiche helped The Harris Center automate 90 tasks and save over 50 hours per week. The center improved contract approvals, cutting the process from up to 90 days to just one hour. Reporting accur...acy increased, supporting compliance and better funding. Staff now complete critical Medicaid surveys at a 100% rate, up from 55-60%. Laserfiche Forms and workflow automation replaced manual, paper-based processes, boosting efficiency and data security.

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North Carolina Department of Environmental Quality (NCDEQ) - Government Administration - Large

Raleigh, USA

Laserfiche helped the North Carolina Department of Environmental Quality automate permit processing. The agency cut records management costs by 47% in two years. They recovered over $1 million in bac...klogged permit fees. Staff now track $5 billion in federal grant requests with better accuracy. The new system improved compliance and sped up approvals for citizens and businesses. NCDEQ now delivers faster, more transparent service while protecting the environment.

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Kansas State University - Education - Large

Manhattan, USA

Kansas State University used Laserfiche to automate student services and registrar workflows. The university reduced average processing time from five days to 11 hours, achieving a 91% efficiency gai...n. Staff processed 453 forms in three months, saving over 49,000 staff hours. Laserfiche integrated with the student information system, improving data accuracy and reducing manual work. Centralized document storage eliminated duplication and improved compliance.

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City of Acworth - Government Administration - Small

Acworth, USA

Laserfiche helped the City of Acworth automate over 8,900 invoices each year. Staff saved more than 100 hours annually using AI document summarization. Invoice workflow adoption increased by 33%. Dig...ital check request submissions grew by 27%. Citizen engagement rose 71% after launching digital forms. The city now processes records faster and serves over 22,000 residents more efficiently.

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Monómeros - Manufacturing - Large

Barranquilla, Colombia

Laserfiche helped Monómeros cut accounts payable cycle time from 72 hours to just 10 minutes. The company integrated Laserfiche with SAP ERP to automate invoice processing and meet Colombia's electro...nic invoicing rules. Monómeros now processes about 1,500 invoices monthly with improved traceability and compliance. The solution also enhanced inventory management and sustainability. Employees can submit reimbursement requests digitally, speeding up internal workflows.

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See How Laserfiche Robotic Process Automation (RPA) Can Streamline Workflows

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Frequently Asked Questions(FAQ)

for Laserfiche

What is Laserfiche?

Laserfiche is an Intelligent Content Management and Business Process Automation platform that enables organizations to transform into digital businesses. It helps to improve ROI and internal communications.

Laserfiche’s workflow is a powerful business process automation software that classifies, organizes, routes and archives documents.

Laserfiche eliminates manual processes and automates repetitive tasks, accelerating how business gets done through its powerful workflows, electronic forms, document management and analytics, It establishes guidelines for organizing documents to ensure consistency and business continuity for the company and drive information security across the enterprise.

What is Laserfiche used for?

Laserfiche is a Content Management Systems Software mainly used by its customers to Improve ROI and Scale Best Practices by Workflow Management, Content Management and Sales Document Management .

What are the top features of Laserfiche?

Recording, Personalization and Templates are some of the top features of Laserfiche.

Who uses Laserfiche?

Laserfiche is used by Government Administration, Education and Information Technology And Services among other industries.

What are Laserfiche alternatives?

Strapi, DialogsCMS, Butter CMS and AgilityCMS are popular alternatives for Laserfiche.

Where is Laserfiche located?

Laserfiche is headquartered at 3545 Long Beach Blvd. Long Beach, CA 90807, USA.
lightning

Peers used Laserfiche for workflow management and content management

Laserfiche Competitors

Laserfiche Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (15)
Custom Reports

4.42/5 ★

Read Reviews (240)
Analytics

4.38/5 ★

Read Reviews (74)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.62/5 ★

Read Reviews (15)
Custom Reports

4.42/5 ★

Read Reviews (240)
Analytics

4.38/5 ★

Read Reviews (74)

Laserfiche Integrations

Laserfiche integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.56/5 ★

Read Reviews (422)
Data Export

4.50/5 ★

Read Reviews (344)

Feith Platform

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Accela Civic Platform

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Gimmal Records Management

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Laserfiche

Overall Risk Meter

Low Medium High

Top Failure Risks for Laserfiche

Laserfiche News

Product

Laserfiche launches autonomous AI agents for document workflows

Laserfiche has launched AI agents designed to autonomously manage tasks within its enterprise document management and business process management platform, enhancing workflow automation capabilities.

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Product

Laserfiche Launches AI Agents for Workflow Automation

Laserfiche has launched AI agents for workflow automation, enabling businesses to automate tasks using natural language prompts. These AI agents, integrated within Laserfiche's ecosystem, enhance content management by interpreting conversational instructions and performing tasks while adhering to security and compliance standards. The AI agents are available for Laserfiche Cloud users as of May 7, 2026, with future updates planned to expand their capabilities.

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Product

Laserfiche unveils AI agents for natural language workflows

Laserfiche has launched AI agents for natural language workflows, available from May 7, 2026. These agents, accessed via Smart Chat, automate tasks by following security rules and compliance requirements. They use generative LLM reasoning models to perform actions, reducing manual work. The AI agents can assist in legal, HR, and accounts payable departments by identifying document inconsistencies and automating data handling based on user permissions.

Read more →
Product

Laserfiche lanseaz? agen?i AI autonomi pentru gestionarea documentelor

Laserfiche has launched AI agents for autonomous document management, enhancing its ECM and business process automation platform.

Read more →

Laserfiche Profile

Company Name

Laserfiche

Company Website

https://www.laserfiche.com/

Year Founded

1987

HQ Location

3545 Long Beach Blvd. Long Beach, CA 90807, USA

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

PRIVATE