Accela Civic Platform Overview

Accela Civic Platform offers shared SaaS technologies for government agencies. It accommodates needs from large states to small departments.

Use Cases

Customers recommend Workflow Management, Engaging And Following Up, License Management, as the business use cases that they have been most satisfied with while using Accela Civic Platform.

Other use cases:

  • Social Media Analytics
  • Community Building
  • Proposal & Quote Management
  • Rating And Review Management
  • Customer Case Management
  • Sales Commission Management
  • Helpdesk Management
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Business Priorities

Scale Best Practices and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Accela Civic Platform.

Other priorities:

  • Improve Internal Communications
  • Improve Visibility
  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Acquire Customers
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Accela Civic Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Accela Civic Platform's features include Alerts: Popups & Notifications, and Capture Information.

Reviews

"...Accela is the leading provider of provider of cloud based productivity and civic engagement solutions for government...." Peer review

Popular Business Setting

for Accela Civic Platform

Top Industries

  • Government Administration
  • Retail

Popular in

  • Enterprise
  • Large Enterprise

Accela Civic Platform is popular in Government Administration, and Retail, and is widely used by Enterprise, and Large Enterprise,

Comprehensive Insights on Accela Civic Platform Use Cases

How does Accela Civic Platform address your Workflow Management Challenges?

The platform automates tasks and processes, routing work to the appropriate personnel and ensuring timely completion. Workflows can be customized to meet agency needs, automatically routing applications and managing enforcement actions. The platform facilitates clear tracking of progress, making it easy to monitor workflows and ensure compliance.
"...Our workflow engine assigns tasks for users, manages SLAs, routes approvals and steps, and ensures all processes stay on track. ..." The Civic Platform

What solutions does Accela Civic Platform provide for Engaging And Following Up?

Accela Civic Platform empowers citizens to engage with government services at their convenience through various channels, including social media and mobile apps. The platform facilitates two-way communication and data sharing, enabling citizens to track government activities and participate in decision-making processes. Accela Civic Platform also provides tools for government agencies to manage citizen reports, track potential violators, and engage with citizens through digital platforms.
"...A better way to engage your citizens from Accela Government Software...." Service Request Management

What Are the key features of Accela Civic Platform for License Management?

What Are the key features of Accela Civic Platform for Community Building?

18+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Accela Civic Platform solved their business needs. Cuspera uses 540 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Frequently Asked Questions(FAQ)

for Accela Civic Platform

What is Accela Civic Platform?

Accela Civic Platform is a cloud-based platform of government software solutions that includes all shared technologies and functionality within a SaaS environment to meet the varying needs of government agencies, from large states to small departments. It helps to scale best practices, improve internal communication and increase sales and revenue.

It makes it easier for citizens to open and run a business, apply for permits and schedule inspections, and the platform provides agencies with the flexibility and scalability to enable innovation over time without the need to invest in new technology. It accelerates growth, efficiency, and transparency in communities of all sizes.

Some of its features are built-in reporting, automated push notifications, platform-wide integrations, GIS mapping, code enforcement and many more.

What is Accela Civic Platform used for?

Accela Civic Platform is mainly used by its customers to Scale Best Practices and Increase Sales & Revenue by Workflow Management, Engaging And Following Up and License Management .

What are the top features of Accela Civic Platform?

Alerts: popups & Notifications, Capture information are some of the top features of Accela Civic Platform.

Who uses Accela Civic Platform?

Accela Civic Platform is used by Government Administration, Retail among other industries.

Where is Accela Civic Platform located?

Accela Civic Platform is headquartered at 2633 Camino Ramon, Suite 500 San Ramon, CA 94583.
lightning

Peers used Accela Civic Platform for workflow management and engaging and following up

Accela Civic Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.04/5 ★

Read Reviews (1)
Custom Reports

4.41/5 ★

Read Reviews (69)
Analytics

4.29/5 ★

Read Reviews (25)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.04/5 ★

Read Reviews (1)
Custom Reports

4.41/5 ★

Read Reviews (69)
Analytics

4.29/5 ★

Read Reviews (25)

Accela Civic Platform Integrations

Accela Civic Platform integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.46/5 ★

Read Reviews (53)
Data Export

4.09/5 ★

Read Reviews (11)

Software Failure Risk Guidance

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for Accela Civic Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Accela Civic Platform

Accela Feeds

June Customer and Partner News and Training Highlights

It’s time for an upgrade, and at Accela, we know how to level up your support experience. Just like the excitement of summer brings new adventures, our latest innovation, the Accela Virtual Assistant (AVA), is here to bring a fresh breeze of efficiency to your interactions with us. Dive into the future of support with …

The post June Customer and Partner News and Training Highlights appeared first on Accela.

11 Jun 2024 - source

Building a Future: Polk County’s Innovative Partnership with Cities through Accela

Customer Spotlight Series Polk County, Florida 5% constant population growth 32,000 new residents in 2022 12,000 new homes constructed in 2022 220,000 building inspections performed Challenge Effectively managing record growth in a geographically large county while supporting numerous cities and municipalities. Goals were: Reducing costs Increasing staff efficiency Improving CSAT Decreasing permitting complexity Solution Form …

The post Building a Future: Polk County’s Innovative Partnership with Cities through Accela appeared first on Accela.

29 May 2024 - source

Accela Profile

Company Name

Accela

Company Website

https://www.accela.com/

HQ Location

2633 Camino Ramon, Suite 500 San Ramon, CA 94583

Employees

251-500

Social

Financials

SERIES E