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Real Estate Case Studies and Customer Success Stories with Fusion Connect
Foresite Realty
- Real Estate
- Medium
Rosemont, USA
Fusion Connect’s Hosted Voice and Internet replaced Foresite Realty’s unreliable phone system. The new solution delivered impeccable voice quality and... uninterrupted service. Auto Attendant reduced the need for a receptionist and improved call routing. Visual Voicemail helped mobile staff access messages easily. Fusion Connect completed installation in just 15 business days, minimizing business disruption. Foresite Realty now enjoys better productivity and clear communications.
Foresite Realty switched to Fusion Connect Hosted Voice after monthly phone system crashes. Fusion Connect completed the installation in just... 15 business days, much faster than other providers. The new VoIP system improved call clarity and eliminated downtime. Auto Attendant reduced the need for a receptionist. Visual Voicemail helped mobile staff access messages easily. Foresite Realty now enjoys reliable, uninterrupted business communications.
Fusion Connect Hosted Voice and Dedicated Internet Access helped Foresite Realty fix frequent phone system crashes. The company needed better... call quality and features for a growing, mobile team. Fusion Connect installed the new system in just 15 business days. Foresite Realty now enjoys clear calls, uninterrupted uptime, and advanced features like Auto Attendant and Visual Voicemail. The unlimited calling plan costs no more than their old system.
Microsoft 365 helped The John Stewart Company connect 1,500 employees across five California locations. Fusion Connect provided expert consulting and... support for a smooth transition from hosted email to Microsoft 365. The company moved data to SharePoint and OneDrive, removing redundant services. Employees now use a single platform for collaboration and productivity. The IT team saves time with easier administration and can focus on business priorities. The company cut costs by eliminating old technologies.
The Community YMCA of Monmouth County
- Non Profit Organization Management
- Medium
Monmouth County, USA
Fusion Connect Hosted Voice unified The Community YMCA's phone systems across 6 locations. Staff now use over 50 call management... features and can transfer calls easily between sites. The cloud-based solution cut monthly phone costs, letting the YMCA keep participant fees low. Mobility features help staff stay connected on the go. Savings from the new system fund expanded programs for children and families.
The Community YMCA of Monmouth County
- Non Profit Organization Management
Fusion Connect Hosted Voice helped The Community YMCA of Monmouth County replace old phone systems at six locations. The YMCA needed... to keep its phone numbers and make call transfers easier. Fusion Connect's cloud-based phone system let them do this and added features like Visual Voicemail with Transcription. The YMCA saved money on voice and long distance costs. These savings let the YMCA offer more affordable programs and services to the community.
National Fish & Wildlife Foundation
- Non Profit Organization Management
Fusion Connect helped National Fish & Wildlife Foundation replace their old PBX phone system with a cloud communications solution. The new system... made it easy to add users and locations, improved remote work, and gave employees more features. NFWF saved over $155,000 a year, cutting telecom costs by 40%. Over five years, they saved more than $775,000. The transition was smooth and employees were happier with the new tools.
Restaurants Case Studies and Customer Success Stories with Fusion Connect
Alicart Restaurant Group
- Restaurants
- Medium
New York, USA
Alicart Restaurant Group used Fusion Connect Call Center to handle a surge in phone orders during the COVID-19 pandemic. With most dine-in... business closed, they kept select kitchens open and promoted phone and online orders for curbside pickup and delivery. Fusion Connect enabled remote staff to manage high call volumes, preventing missed orders and improving customer experience. The easy-to-use app let agents quickly start taking orders, helping Alicart increase sales and use resources more efficiently. Leadership is now considering expanding call center use for reservations and catering.
Fusion Connect Call Center helped Alicart Restaurant Group keep orders coming in during the COVID-19 pandemic. When dining rooms closed,... Alicart used Fusion Connect's cloud-based call center to let remote staff take phone orders for curbside pickup and delivery. The app was easy to set up and use, with new agents taking orders within 15 minutes. Multiple agents could handle high call volumes, so Alicart did not miss customer calls. This solution let Alicart maintain business and provide a personal touch, even as most locations closed.
One of the world’s largest casual dining companies with four highly recognizable, respected brands
- Restaurants
Fusion Connect provided managed WiFi and broadband for a major restaurant company with 800 locations. The company needed high-speed internet... to support a new customer mobile app and in-restaurant WiFi. Fusion Connect installed an economical broadband solution quickly, averaging 110 circuits per month. The restaurant switched 120 circuits from a competitor due to better service and support. The solution improved guest experience and set the stage for digital engagement.
Manufacturing Case Studies and Customer Success Stories with Fusion Connect
Swim USA
- Manufacturing
- Medium
New York, USA
Fusion Connect helped Swim USA migrate from a legacy on-premises email system to Microsoft 365. This move lowered IT overhead... and enabled predictable, scalable service for email and Office tools. Swim USA gained new features and reduced maintenance costs. The IT team now focuses on business growth instead of managing commodity technology. Fusion Connect provided expert support throughout the migration process.
Microsoft 365 helped Swim USA move from a legacy Hosted Exchange system to a modern cloud solution. Fusion Connect managed... the migration, making email and Office licensing easier and cheaper. Swim USA now has a predictable and scalable service model for Microsoft 365. The IT team spends less time on maintenance and more on business growth. The company enjoys lower costs and better productivity with always up-to-date tools.
Fusion Connect helped SUITE-k connect multiple manufacturing and distribution centers with reliable broadband and dedicated internet access. SUITE-k needed to... replace POTS lines, increase bandwidth, and enable 4-digit extension dialing between sites. Fusion Connect provided fiber and T1 solutions to meet urgent needs and improve connectivity. SUITE-k praised Fusion Connect's tech support and product range. The new setup supports telecommuting and future growth.
Legal Services Case Studies and Customer Success Stories with Fusion Connect
Hunsucker Goodstein Law Firm
- Legal Services
Fusion Connect Hosted Voice helped Hunsucker Goodstein Law Firm cut phone costs by over 50%. The firm replaced its old... phone system and high-cost carrier with Fusion Connect’s high-speed internet and hosted voice at two offices. Staff now use over 50 features like Find Me/Follow Me and Visual Voicemail, supporting mobile work. The firm’s admin can manage users and features easily through an online portal. Fusion Connect’s support team provided strong help during migration and ongoing service.
Fusion Connect Hosted Voice helped KCNF Law save $1,000 each month. The law firm needed better phone service, clear voice... quality, and support for remote workers. Fusion Connect delivered reliable calls, advanced features, and easy remote access. Employees now use four-digit extensions and voicemail as email. Clients reach remote staff easily by calling a local number. The firm values Fusion Connect’s fast, helpful customer support.
Telecommunications Case Studies and Customer Success Stories with Fusion Connect
Spot On Networks
- Telecommunications
- Small
New Haven, USA
Spot On Networks needed to switch from their old voice provider to a new one. They chose Fusion Connect for... hosted voice (VoIP) after reviewing many options. Fusion Connect provided a fast, smooth installation and met all technical needs, including ACD, call statistics, and flexible auto attendant features. The system was fully operational within 20 minutes. Spot On Networks was so satisfied they recommended Fusion Connect to others.
Fusion Connect helped Spot On Networks switch from their old voice provider to a new hosted voice solution. Spot On Networks... needed an ACD system, call statistics, and flexible auto attendant features. Fusion Connect provided phones, planned a quick cutover, and resolved issues fast. The new system was fully operational in 20 minutes. Spot On Networks recommends Fusion Connect to other companies.
A 400-location kidney care provider
- Hospital & Health Care
- Large
USA
Fusion Connect helped a 400-location kidney care provider save $1. 2 million each year by switching to their voice services....The provider faced high telecom costs, unexplained fees, and service disruptions with their previous vendor. Fusion Connect delivered business landlines, SIP trunking, hosted voice, and a unified customer portal. The solution reduced manual work, improved support, and eliminated billing surprises. The provider now enjoys reliable service and better internal customer satisfaction.
A 400-location kidney care provider
- Hospital & Health Care
Fusion Connect helped a 400-location kidney care provider cut high telecom costs. The provider switched to Fusion Connect voice services,... including POTS line replacement, SIP trunking, and hosted voice. They now save $1.2 million each year on analog landline charges. The solution also reduced unexpected fees and service disruptions. The Fusion Connect portal improved support request tracking and internal customer satisfaction.
Automotive Case Studies and Customer Success Stories with Fusion Connect
Ken Ganley Automotive Group
- Automotive
- Large
Cleveland, USA
Fusion Connect upgraded Ken Ganley Automotive Group’s broadband from 50 to 100 Mbps. The company consolidated voice services for new... dealerships onto a single platform. This improved support request visibility and internal customer satisfaction. Simplified invoicing resulted from using fewer providers. Higher bandwidth now supports cloud-based apps and video. Dedicated support from Fusion Connect ensures fast issue resolution and business continuity.
Fusion Connect helped Ken Ganley Auto Group upgrade broadband and consolidate voice services for their dealerships. The group needed more... bandwidth for cloud apps and video, and wanted to unify voice services after acquiring new locations. Fusion Connect doubled broadband speeds from 50 to 100 Mbps and put all dealerships on one voice platform. The solution simplified invoicing and improved support request visibility and resolution. Dealerships saw better internal customer satisfaction and more reliable communications.
Retail Case Studies and Customer Success Stories with Fusion Connect
Wireless Vision
- Retail
- Large
USA
Fusion Connect helped Wireless Vision scale from two to nine store implementations per day. Wireless Vision unified 700 locations with... hosted voice and networking services. The company achieved 50% cost savings and zero downtime. Fusion Connect's white-glove service and proactive monitoring reduced IT burden. Wireless Vision now deploys twice as many locations per year with a small IT team.
Fusion Connect helped Wireless Vision scale fast with hosted voice and networking services. Wireless Vision needed to connect over 700... stores after rapid growth and acquisitions. Fusion Connect delivered a custom solution with proactive monitoring and advanced technology. The company doubled its rollout speed, going from two to nine implementations per day. Wireless Vision achieved 50% cost savings and zero downtime, freeing up its IT team for other priorities.
Publishing Case Studies and Customer Success Stories with Fusion Connect
Community Journals
- Publishing
- Small
Greenville, USA
Fusion Connect Hosted Voice helped Community Journals support remote work while waiting for a new office. Employees used advanced calling... features to work from home as if they were in the same building. The solution enabled four-digit dialing, professional call transfers, and unified caller ID for all staff. Productivity increased and callers experienced a seamless, professional connection. Fusion Connect provided reliable support and easy installation, even during a busy holiday season.
Fusion Connect Hosted Voice helped Community Journals support remote work while waiting for new office space. The company needed to... upgrade its phone system for telecommuting, boost productivity, and cut hardware costs. Fusion Connect provided hosted voice, audio conferencing, and new desk phones. Staff could work from home and still appear as one team to clients. Caller ID showed the company name, and advanced features improved collaboration. Employees used simple 4-digit dialing, and support was always available. The solution cost less than their old system.
Data Clean
- Information Technology And Services
- Small
Des Plaines, USA
Fusion Connect helped Data Clean upgrade their phone and internet systems across five offices. Employees had slow connectivity and old... phone equipment. Fusion Connect provided hosted voice, SD-WAN, and managed WiFi. The new system lets IT manage everything remotely. Field staff and guests can now get online easily in any office. Network performance is no longer a problem for Data Clean.
Fusion Connect helped Data Clean upgrade their business communications. Data Clean replaced old phone systems with Fusion Connect Hosted Voice... and switched from MPLS to SD-WAN for better bandwidth. They added Dedicated Internet Access and Managed WiFi for secure, reliable connectivity. Employees now enjoy fast, consistent service in all offices. IT can manage everything remotely, and network issues are no longer a problem.
Hospitality Case Studies and Customer Success Stories with Fusion Connect
Alicart Restaurant Group
- Hospitality
- Medium
New York, USA
Fusion Connect Call Center helped Alicart Restaurant Group shift to phone and online orders when COVID-19 closed most restaurants. The cloud-based system... let remote staff handle high call volumes for takeout and delivery. Orders were managed efficiently, with a quick setup and easy-to-use app. The solution improved customer experience and kept business running during the pandemic. Alicart now considers expanding call center use for reservations and catering.
Design Case Studies and Customer Success Stories with Fusion Connect
MCG Architecture
- Design
Fusion Connect helped MCG Architecture fix phone and internet problems across five offices. The company switched from many vendors to... one provider for internet and hosted voice. They moved from MPLS to SD-WAN for better flexibility and network uptime. Employees now have reliable phones with features like voicemail-to-email and conferencing. SD-WAN gives more network visibility and easy access from any office. MCG Architecture saw no downtime during the switch and enjoys simple, stable communications.
Fusion Connect provided broadband and managed WiFi for a large Catholic parish in Fair Oaks, CA. The parish faced issues... with an outdated phone system and unreliable consumer-grade WiFi. Fusion Connect delivered high-speed Internet, managed WiFi, and hosted voice services with no up-front costs. Staff, volunteers, and guests now enjoy secure, reliable wireless access across the campus. Cloud-based voice features like voicemail-to-email and automated receptionist improved communication and service to the community. The parish benefits from easy management, no surprise charges, and responsive support.
Education Case Studies and Customer Success Stories with Fusion Connect
Nevada Virtual Academy
- Education
Fusion Connect helped Nevada Virtual Academy switch to hosted voice and business-class broadband. The academy needed to stop using teachers'... home internet and qualify for more E-rate funding. Fusion Connect provided a single VoIP system and broadband for all staff, with one invoice. Phone and internet issues dropped sharply. Manual expense reports for 140 staff ended. NVVA now gets $140,000 in E-rate subsidies, covering 80% of telecom costs. Teachers get voicemail transcriptions by email, making communication faster.
Fusion Connect SD-WAN, Broadband, and Hosted Voice helped James G. Elliott fix frequent internet and phone outages. The ad sales... firm needed a fast, reliable switch with no downtime. Fusion Connect gave them a 100% uptime guarantee and 24/7 support. Employees now work from anywhere and never miss sales calls. The company connects three offices on one phone system for better service and efficiency.
Other Industry Case Studies and Success Stories with Fusion Connect
A small to medium sized company in the Midwest
Fusion Connect SIP Trunking helped a Midwest SMB cut communication costs. The company wanted to move to IP communications but... worried about high costs. Fusion Connect offered SIP Trunks and a leased phone system, avoiding large upfront spending. Local calling costs dropped from $3,100 to $1,485 per month. Toll-free calls fell from $1,761 to $625. The company saved $2,616.34 monthly, nearly 50% of their previous budget.
Fusion Connect helped Tallen Technology Rentals recover from a major fire at their headquarters. Tallen used Fusion Connect's Hosted Voice... solution and disaster recovery plan. Pre-configured IP phones and call routing let staff work from a temporary site within hours. The company stayed connected to customers with no disruption. Tallen credits Fusion Connect for fast response and reliable business continuity during two disasters.
Fusion Connect helped MCMC, LLC upgrade their internet and business voice services across 14 locations. MCMC faced inconsistent phone and... internet service and wanted to connect multiple offices and teleworkers. Fusion Connect provided reliable internet and hosted voice (VoIP), reducing monthly costs by up to 50%. MCMC also saved 20-50% on start-up costs compared to competitors. The company praised Fusion Connect for strong support and a true partnership.
