Fusion Connect Overview

Fusion Connect offers a suite of managed services designed to enhance business communications and secure networks. This solution is tailored for businesses seeking reliable hosted collaboration tools. Fusion Connect's cloud communications tools are crafted to support dynamic business environments, ensuring seamless connectivity and collaboration. A unique feature is its 100% US-based services and support, providing businesses with a dependable resource for their communication needs. By leveraging these tools, teams can improve their collaboration efforts, leading to more efficient business operations. Fusion Connect stands out in the industry for its commitment to secure and effective business communications, making it a valuable asset for companies aiming to strengthen their internal and external connectivity.

Use Cases

Customers recommend Collaboration, Lead Qualification: Technographic, Rating And Review Management, as the business use cases that they have been most satisfied with while using Fusion Connect.

Other use cases:

  • Proposal & Quote Management
  • Helpdesk Management
  • Engagement Management
  • Contract Management
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Fusion Connect.

Other priorities:

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Fusion Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Fusion Connect works with different mediums / channels such as Video. Offline. Phone Calls etc.

Fusion Connect's features include Video Hosting. and Fusion Connect support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Fusion Connect analytics capabilities include Custom Reports, and Analytics.

Fusion Connect, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Fusion Connect provides managed services for business communications, secure networks, and hosted collaboration tools. Businesses are connected and supported efficiently.

Popular Business Setting

for Fusion Connect

Top Industries

  • Non-Profit Organization Management
  • Financial Services
  • Legal Services

Popular in

Fusion Connect is popular in Non-Profit Organization Management, Financial Services, and Legal Services and is widely used by

Fusion Connect Customer wins, Customer success stories, Case studies

What benefits does Fusion Connect offer for Collaboration?

A 400-location kidney care provider - Hospital & Health Care - hospital & health care

Fusion Connect helped a 400-location kidney care provider cut high telecom costs. The provider switched to Fusion Connect voice services, including POTS line replacement, SIP trunking, and hosted voi...ce. They now save $1.2 million each year on analog landline charges. The solution also reduced unexpected fees and service disruptions. The Fusion Connect portal improved support request tracking and internal customer satisfaction.

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A Roman Catholic Parish - Religious Institutions - religious institutions

Fusion Connect provided broadband and managed WiFi for a large Catholic parish in Fair Oaks, CA. The parish faced issues with an outdated phone system and unreliable consumer-grade WiFi. Fusion Conne...ct delivered high-speed Internet, managed WiFi, and hosted voice services with no up-front costs. Staff, volunteers, and guests now enjoy secure, reliable wireless access across the campus. Cloud-based voice features like voicemail-to-email and automated receptionist improved communication and service to the community. The parish benefits from easy management, no surprise charges, and responsive support.

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Foresite Realty - Real Estate - Real Estate

Fusion Connect Hosted Voice helped Foresite Realty end monthly phone system crashes. The company switched to VoIP with T1 data and saw rapid installation in just 15 business days. Voice quality impro...ved, and Auto Attendant reduced the need for a receptionist. Employees now use advanced calling tools and Visual Voicemail for better productivity. Unlimited calling costs stayed the same as the old system.

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Spot On Networks - Telecommunications - telecommunications

Fusion Connect helped Spot On Networks switch from their old voice provider to a new hosted voice solution. Spot On Networks needed an ACD system, call statistics, and flexible auto attendant feature...s. Fusion Connect provided phones, planned a quick cutover, and resolved issues fast. The new system was fully operational in 20 minutes. Spot On Networks recommends Fusion Connect to other companies.

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Wireless Vision - Retail - Retail

Fusion Connect helped Wireless Vision unify 700 stores with hosted voice and networking services. The company scaled twice as many locations per year, connecting over 400 stores with zero downtime. W...ireless Vision achieved 50% cost savings and streamlined IT operations. Fusion Connect's white-glove service and Fortinet-powered technology enabled fast, reliable deployment. The IT team could focus on critical needs while Fusion Connect managed network growth and vendor relationships.

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Kalijarvi, Chuzi, Newman, & Fitch, P.C. (KCNF Law) - Legal Services - legal services

Fusion Connect Hosted Voice helped KCNF Law save $1,000 each month. The law firm needed better phone service, clear voice quality, and support for remote workers. Fusion Connect delivered reliable ca...lls, advanced features, and easy remote access. Employees now use four-digit extensions and voicemail as email. Clients reach remote staff easily by calling a local number. The firm values Fusion Connect’s fast, helpful customer support.

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Fusion Connect Corporate Overview

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Fusion Connect Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
Analytics

2.94/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
Analytics

2.94/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Fusion Connect

Top Failure Risks for Fusion Connect

Fusion Connect News

Awards

Fusion Connect Earns Five G2 Awards for its Industry ...

Fusion Connect received five G2 awards for its exceptional service quality in the G2 Spring 2026 Report. The awards include Best Support and Easiest To Do Business With in Enterprise VoIP Providers, High Performer in Enterprise VoIP Providers, and Leader in both VoIP Providers and Enterprise UCaaS Platforms. These accolades highlight Fusion Connect's strong market presence and customer satisfaction.

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Awards

Fusion Connect's Customer-First Strategy Validated by Five G2 Awards

Fusion Connect received five G2 awards in the Spring 2026 Report, highlighting its customer-centric approach in the UCaaS and VoIP markets. The awards, based on customer feedback, recognize the company's superior support and ease of doing business. This success is attributed to Fusion Connect's strategic investment in US-based support and its comprehensive service portfolio, which meets the demand for integrated technology solutions.

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Product

Fusion Connect Announces Worlds Best POTS Replacement Solution

Fusion Connect has launched a new POTS Replacement solution, offering fixed-rate pricing to help businesses transition from outdated POTS lines to modern IP services. This solution, managed by a US-based team, promises significant cost savings and improved customer experience. Customers can secure rates of $85 per line, with further reductions to $45 as lines are converted to IP-based services.

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Executive

Fusion Connect Names Jim Delis as New Chief Revenue Officer, Bringing Deep Industry Expertise and Proven Ability to Drive Customer-Centric Growth

Fusion Connect appoints Jim Delis as Chief Revenue Officer to lead global sales teams. With over 30 years in unified communications, Delis aims to drive customer-centric growth. His experience includes roles at GTT, TPx, XO, and Spectrum. CEO Bill Wignall highlights Delis's potential to enhance customer and partner experiences, aligning with Fusion Connect's growth strategy.

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Fusion Connect Profile

Company Name

Fusion Connect

Company Website

https://www.fusionconnect.com/

HQ Location

Employees

501-1000

Financials

PRIVATE