Fusion Connect Overview

Fusion Connect offers a suite of managed services designed to enhance business communications and secure networks. This solution is tailored for businesses seeking reliable hosted collaboration tools. Fusion Connect's cloud communications tools are crafted to support dynamic business environments, ensuring seamless connectivity and collaboration. A unique feature is its 100% US-based services and support, providing businesses with a dependable resource for their communication needs. By leveraging these tools, teams can improve their collaboration efforts, leading to more efficient business operations. Fusion Connect stands out in the industry for its commitment to secure and effective business communications, making it a valuable asset for companies aiming to strengthen their internal and external connectivity.

Use Cases

Customers recommend Collaboration, Lead Qualification: Technographic, Rating And Review Management, as the business use cases that they have been most satisfied with while using Fusion Connect.

Other use cases:

  • Proposal & Quote Management
  • Helpdesk Management
  • Engagement Management
  • Contract Management
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Fusion Connect.

Fusion Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Fusion Connect works with different mediums / channels such as Video. Offline. Phone Calls etc.

Fusion Connect's features include Video Hosting. and Fusion Connect support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Fusion Connect analytics capabilities include Custom Reports, and Analytics.

Peer review evidence (same sources as the product rating summary)

"...Wherever your employees are located, now and in the future, ensure secure and robust collaboration using FusionWorks with Webex. ..." Business Phone, Network & Cloud Solutions Provider
"...MegaPath has affordable technology that helps companies to go from an analog system to a VoIP system Without the disruption...." Wow! This Entrepreneur Started Her Business with Just $200
"...Ratings and Reviews MegaPath has an A+ rating from the BBB and a rating of 4 stars from GetVOIP...." Wow! This Entrepreneur Started Her Business with Just $200

Fusion Connect, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Fusion Connect provides managed services for business communications, secure networks, and hosted collaboration tools. Businesses are connected and supported efficiently.

Popular Business Setting

for Fusion Connect

Top Industries

  • Non-Profit Organization Management
  • Financial Services
  • Legal Services

Popular in

Fusion Connect is popular in Non-Profit Organization Management, Financial Services, and Legal Services and is widely used by

Fusion Connect Customer wins, Customer success stories, Case studies

Why is Fusion Connect the best choice for Collaboration?

 

A 400-location kidney care provider - Hospital & Health Care - Large

USA

Fusion Connect helped a 400-location kidney care provider save $1.2 million each year by switching to their voice services. The provider faced high telecom costs, unexplained fees, and service disrup...tions with their previous vendor. Fusion Connect delivered business landlines, SIP trunking, hosted voice, and a unified customer portal. The solution reduced manual work, improved support, and eliminated billing surprises. The provider now enjoys reliable service and better internal customer satisfaction.

 

Foresite Realty - Real Estate - Medium

Rosemont, USA

Fusion Connect’s Hosted Voice and Internet replaced Foresite Realty’s unreliable phone system. The new solution delivered impeccable voice quality and uninterrupted service. Auto Attendant reduced th...e need for a receptionist and improved call routing. Visual Voicemail helped mobile staff access messages easily. Fusion Connect completed installation in just 15 business days, minimizing business disruption. Foresite Realty now enjoys better productivity and clear communications.

 

Ken Ganley Automotive Group - Automotive - Large

Cleveland, USA

Fusion Connect upgraded Ken Ganley Automotive Group’s broadband from 50 to 100 Mbps. The company consolidated voice services for new dealerships onto a single platform. This improved support request ...visibility and internal customer satisfaction. Simplified invoicing resulted from using fewer providers. Higher bandwidth now supports cloud-based apps and video. Dedicated support from Fusion Connect ensures fast issue resolution and business continuity.

 

Data Clean - Information Technology And Services - Small

Des Plaines, USA

Fusion Connect helped Data Clean upgrade their phone and internet systems across five offices. Employees had slow connectivity and old phone equipment. Fusion Connect provided hosted voice, SD-WAN, a...nd managed WiFi. The new system lets IT manage everything remotely. Field staff and guests can now get online easily in any office. Network performance is no longer a problem for Data Clean.

 

Alicart Restaurant Group - Hospitality - Medium

New York, USA

Fusion Connect Call Center helped Alicart Restaurant Group shift to phone and online orders when COVID-19 closed most restaurants. The cloud-based system let remote staff handle high call volumes for... takeout and delivery. Orders were managed efficiently, with a quick setup and easy-to-use app. The solution improved customer experience and kept business running during the pandemic. Alicart now considers expanding call center use for reservations and catering.

 

Community Journals - Publishing - Small

Greenville, USA

Fusion Connect Hosted Voice helped Community Journals support remote work while waiting for a new office. Employees used advanced calling features to work from home as if they were in the same buildi...ng. The solution enabled four-digit dialing, professional call transfers, and unified caller ID for all staff. Productivity increased and callers experienced a seamless, professional connection. Fusion Connect provided reliable support and easy installation, even during a busy holiday season.

Fusion Connect Corporate Overview

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Fusion Connect Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.42/5

Read Reviews (1)
Analytics

2.94/5

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.42/5

Read Reviews (1)
Analytics

2.94/5

Read Reviews (1)

Software Failure Risk Guidance

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for Fusion Connect

Top Failure Risks for Fusion Connect

Fusion Connect News

Product

Fusion Connect Simplifies AI-Powered Contact Centers

Fusion Connect has launched an AI-powered Contact Center as a Service (CCaaS) platform with a flat-fee pricing model. This approach aims to simplify AI adoption by eliminating unpredictable costs, allowing businesses to budget and expand AI usage more confidently.

Executive

Fusion Connect Appoints Brian McClintock as Interim CEO

Fusion Connect has appointed Brian McClintock as Interim CEO, succeeding Bill Wignall. McClintock, previously the CFO, will focus on executing the company's strategic plan and maintaining operational excellence. He brings over 20 years of industry experience, emphasizing growth and customer service.

Executive

Fusion Connect Appoints Brian McClintock Interim Chief Executive Officer

Fusion Connect has appointed Brian McClintock as Interim CEO, succeeding Bill Wignall. McClintock, previously CFO, will focus on executing the company's strategic plan and maintaining high service standards. The company offers managed communications and cloud solutions.

Awards

Fusion Connect Earns Five G2 Awards for its Industry ...

Fusion Connect received five G2 awards for its exceptional service quality in the G2 Spring 2026 Report. The awards include Best Support and Easiest To Do Business With in Enterprise VoIP Providers, High Performer in Enterprise VoIP Providers, and Leader in both VoIP Providers and Enterprise UCaaS Platforms. These accolades highlight Fusion Connect's strong market presence and customer satisfaction.

Fusion Connect Profile

Company Name

Fusion Connect

HQ Location

Employees

501-1000

Financials

PRIVATE