Fusion Connect Overview

Fusion Connect offers a suite of managed services designed to enhance business communications and secure networks. This solution is tailored for businesses seeking reliable hosted collaboration tools. Fusion Connect's cloud communications tools are crafted to support dynamic business environments, ensuring seamless connectivity and collaboration. A unique feature is its 100% US-based services and support, providing businesses with a dependable resource for their communication needs. By leveraging these tools, teams can improve their collaboration efforts, leading to more efficient business operations. Fusion Connect stands out in the industry for its commitment to secure and effective business communications, making it a valuable asset for companies aiming to strengthen their internal and external connectivity.

Use Cases

Customers recommend Collaboration, Lead Qualification: Technographic, Rating And Review Management, as the business use cases that they have been most satisfied with while using Fusion Connect.

Other use cases:

  • Proposal & Quote Management
  • Helpdesk Management
  • Engagement Management
  • Contract Management
  • Sending & Publishing Communications
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Fusion Connect.

Other priorities:

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Fusion Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Fusion Connect works with different mediums / channels such as Video. Offline. Phone Calls etc.

Fusion Connect's features include Video Hosting. and Fusion Connect support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also Fusion Connect analytics capabilities include Custom Reports, and Analytics.

Fusion Connect, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Fusion Connect provides managed services for business communications, secure networks, and hosted collaboration tools. Businesses are connected and supported efficiently.

Popular Business Setting

for Fusion Connect

Top Industries

  • Non-Profit Organization Management
  • Financial Services
  • Legal Services

Popular in

Fusion Connect is popular in Non-Profit Organization Management, Financial Services, and Legal Services and is widely used by

Fusion Connect Customer wins, Customer success stories, Case studies

How does Fusion Connect facilitate Collaboration?

A 400-location kidney care provider - Hospital & Health Care

Fusion Connect helped a 400-location kidney care provider cut high telecom costs. The provider switched to Fusion Connect voice services, including POTS line replacement, SIP trunking, and hosted voi...ce. They now save $1.2 million each year on analog landline charges. The solution also reduced unexpected fees and service disruptions. The Fusion Connect portal improved support request tracking and internal customer satisfaction.

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Foresite Realty - Real Estate

Fusion Connect Hosted Voice and Dedicated Internet Access helped Foresite Realty fix frequent phone system crashes. The company needed better call quality and features for a growing, mobile team. Fus...ion Connect installed the new system in just 15 business days. Foresite Realty now enjoys clear calls, uninterrupted uptime, and advanced features like Auto Attendant and Visual Voicemail. The unlimited calling plan costs no more than their old system.

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Nevada Virtual Academy - Education

Fusion Connect helped Nevada Virtual Academy switch to hosted voice and business-class broadband. The academy needed to stop using teachers' home internet and qualify for more E-rate funding. Fusion ...Connect provided a single VoIP system and broadband for all staff, with one invoice. Phone and internet issues dropped sharply. Manual expense reports for 140 staff ended. NVVA now gets $140,000 in E-rate subsidies, covering 80% of telecom costs. Teachers get voicemail transcriptions by email, making communication faster.

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National Fish & Wildlife Foundation - Non Profit Organization Management

Fusion Connect helped National Fish & Wildlife Foundation replace their old PBX phone system with a cloud communications solution. The new system made it easy to add users and locations, improved rem...ote work, and gave employees more features. NFWF saved over $155,000 a year, cutting telecom costs by 40%. Over five years, they saved more than $775,000. The transition was smooth and employees were happier with the new tools.

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Data Clean - Information Technology And Services

Fusion Connect helped Data Clean upgrade their business communications. Data Clean replaced old phone systems with Fusion Connect Hosted Voice and switched from MPLS to SD-WAN for better bandwidth. T...hey added Dedicated Internet Access and Managed WiFi for secure, reliable connectivity. Employees now enjoy fast, consistent service in all offices. IT can manage everything remotely, and network issues are no longer a problem.

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The John Stewart Company - Real Estate

Microsoft 365 helped The John Stewart Company connect 1,500 employees across five California locations. Fusion Connect provided expert consulting and support for a smooth transition from hosted email... to Microsoft 365. The company moved data to SharePoint and OneDrive, removing redundant services. Employees now use a single platform for collaboration and productivity. The IT team saves time with easier administration and can focus on business priorities. The company cut costs by eliminating old technologies.

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Fusion Connect Corporate Overview

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Fusion Connect Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
Analytics

2.94/5 ★

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CAPABILITIES RATINGS AND REVIEWS
Custom Reports

3.42/5 ★

Read Reviews (1)
Analytics

2.94/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Fusion Connect

Top Failure Risks for Fusion Connect

Fusion Connect News

Executive

Fusion Connect Names Ken Worcester as CRO to Drive Next Phase of Growth - PR Newswire

Fusion Connect has appointed Ken Worcester as Chief Revenue Officer to drive its revenue strategy. With extensive experience in communications and cloud services, Worcester will focus on strengthening channel partnerships and optimizing sales performance. His leadership aims to align strategy with execution, enhancing Fusion Connect's growth and partner relationships.

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Product

Fusion Connect Recognized by Newsweek as One of America's Most Admired Workplaces for 2026 - The Malaysian Reserve

Fusion Connect, a leading provider of managed communications and cloud solutions, has been named one of Newsweeks Most Admired Workplaces for 2026. This prestigious honor highlights Fusion Connects efforts and commitment to cultivating an environment where employees feel engaged, appreciated and empowered to do their best work.

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Awards

Fusion Connect Recognized by Newsweek as One of America's Most Admired Workplaces for 2026

Fusion Connect has been recognized by Newsweek as one of America's Most Admired Workplaces for 2026. This accolade highlights the company's commitment to fostering a positive workplace culture that enhances employee engagement and customer service. Fusion Connect's focus on employee well-being and customer experience excellence is reflected in its high Net Promoter Score and Customer Satisfaction ratings.

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Awards

Fusion Connect Honored with Dual Industry Accolades for Excellence in Cloud Communications and Customer Experience

Fusion Connect has been recognized as the Top Cloud Communications Services Provider of 2025 by Telecom Business Review and received Gold in Customer Experience and Silver in Product and Services Quality from the MERIT Awards. These accolades highlight the company's commitment to delivering high-performance cloud communications solutions and exceptional customer service.

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Fusion Connect Profile

Company Name

Fusion Connect

Company Website

https://www.fusionconnect.com/

HQ Location

Employees

501-1000

Financials

PRIVATE