Real-World Case Studies and Customer Success Stories with Dynatrace Platform

Dynatrace helped KeyBank simplify its hybrid cloud environment. Before Dynatrace, KeyBank used many monitoring tools, which caused data silos and... slow problem resolution. Dynatrace gave them a single view across all systems. Teams now work together better and fix customer issues faster. Automation speeds up deployments and improves product quality. KeyBank can now see and solve customer problems quickly, leading to better customer experience.
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Dynatrace helped Nequi prevent $1. 9 million in fraud in six months. The platform unified real-time observability data, making it...easier to detect payment issues and speed up loan approvals. Nequi's fraud team now spends 20% less time on investigations. Davis CoPilot enabled non-technical teams to access insights and make faster decisions. Nequi improved reliability for 22 million customers and processes 40 million transactions daily.
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Dynatrace Grail helped BMO cut problem analysis time by 80%. Teams save 60 hours per month on manual log analysis.... Developers gained 40 extra hours monthly for innovation. BMO improved digital banking reliability and customer trust. AI-powered insights let BMO respond to issues faster and boost operational efficiency. The platform supports BMO's digital-first strategy and SRE practices.
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Dynatrace helped First National Bank of Omaha cut costs by replacing multiple monitoring tools with one platform. The bank improved... efficiency by reducing the number of people needed for incident response and shortened crisis meetings. Dynatrace gave teams better insights into mainframe and cloud systems, leading to smoother banking experiences. The bank now uses data to measure the impact of new digital services and proactively solves problems before they affect customers.
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Dynatrace helped FreedomPay cut average incident resolution time by 80%. FreedomPay used Dynatrace to replace six monitoring tools with one... unified platform. This improved operational efficiency and gave full control over transaction data. Transaction processing became 50% faster. Dynatrace also improved security and compliance for FreedomPay's global payment platform.
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Dynatrace helped TD Bank cut monitoring costs by up to 45% and reduce transaction errors by 10 basis points. The bank replaced... many monitoring tools with one unified observability and security platform. With Dynatrace, TD Bank now finds 25% more incidents proactively and fixes problems 20% faster. AI-powered insights led to 75% efficiency gains in digital operations. Customer disruptions dropped by over 60%, boosting satisfaction and trust.
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Dynatrace helped WeLab Bank cut daily alerts from over 100 to under 5. The Davis AI engine finds system issues... fast, reducing root cause analysis from hours to minutes. WeLab Bank uses Dynatrace for end-to-end observability and AI-driven insights. This improved operational efficiency and customer experience. The bank now manages resources better and prevents problems before they affect users.
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Landbay used Dynatrace to migrate its peer-to-peer lending platform to AWS and adopt a cloud-native architecture. Dynatrace provided real-time insights... and full stack monitoring, helping Landbay ensure a fast, reliable user experience. The platform's AI features enabled rapid identification and resolution of issues, reducing outages and supporting continuous deployment. Landbay's engineering team now relies on Dynatrace daily to proactively prevent service failures and optimize performance.
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Soldo used Dynatrace to secure its cloud-native spend management platform. The company needed to protect sensitive financial data and ensure... high uptime for over 30,000 business users. Dynatrace Application Security enabled real-time vulnerability detection and automatic remediation. Soldo reduced response time to zero-day threats from days to minutes. Teams now focus on strategic work instead of manual security triage.
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Dynatrace helped Agos cut log management costs by 50%. Agos improved digital signing success rates from 70% to 95%. The... time to complete digital journeys dropped from 42 to 16 seconds. Net Promoter Score rose by 12 points. Agos now has unified dashboards for technical and business insights. Teams resolve issues faster and meet compliance needs more easily.
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Cencosud Scotiabank used Dynatrace to improve visibility into its financial products and digital channels. The bank reduced incident resolution time... by 87.5%, from 4 hours to 30 minutes. Dynatrace's AI-powered observability enabled proactive management and faster detection of issues. This shift allowed the team to focus on strategic projects and boosted customer satisfaction. The solution helped maintain technology leadership in the financial retail sector.
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Dynatrace helped KBTG cut problem resolution time by 10x. KBTG used Dynatrace's AI-powered observability to find root causes fast and... prevent downtime. Teams now see all application data in one place, improving collaboration and resilience. Developers fix issues before they reach production, reducing costs and speeding up new service launches. KBTG delivers seamless banking experiences with fewer disruptions.
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Dynatrace helped Shriram Capital save over 15 hours of manpower each week. The company achieved a 20% resource saving using... AI-powered automation. Shriram unified its monitoring tools for better collaboration and faster problem resolution. Dynatrace enabled real-time visibility, improved security, and ensured compliance with strict financial regulations. Customer satisfaction and digital experiences improved for millions of users.
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Dynatrace helps FreedomPay manage payment risks and improve online payment experiences. FreedomPay replaced six monitoring tools with Dynatrace, cutting mean... time to repair by 80%. The platform now completes transactions 50% faster. Dynatrace gives FreedomPay full data governance and helps meet compliance. Teams get clear business insights and work together better to solve problems quickly.
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Dynatrace helped WeLab Bank cut daily alerts from over 100 to less than 5. The Davis AI engine finds system... issues early, so root cause analysis now takes minutes instead of hours. WeLab Bank uses Dynatrace for end-to-end observability and log analysis. This improved IT efficiency and let teams focus on important tasks. The bank now finds problems before they affect customers and delivers a better digital banking experience.
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Dynatrace helped WeLab Bank cut daily system alerts by over 95%. The AI-powered platform unified logs, traces, and business events... for better monitoring. WeLab Bank's team now finds root causes in minutes, not hours. The solution improved resource management and capacity planning. Customers get a more stable and reliable digital banking experience. The bank can now scale services to meet growing demand.
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Dynatrace helped Riyad Bank improve digital banking for its customers. The bank used Dynatrace to monitor its private cloud and... microservices. Teams now find and fix problems faster, before customers notice. Dynatrace gives one dashboard for all teams, making work easier. The bank can launch new services with more confidence. Future plans include using real user monitoring for better customer insights.
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Raymond James used Dynatrace to cut open-source software vulnerability alerts from 15,000 to 800. The platform helped the team focus... on real risks by removing false positives and prioritizing vulnerabilities. Dynatrace enabled faster, data-driven decisions with business-level queries. Security and compliance reporting improved, helping Raymond James meet regulatory needs. Teams now resolve issues faster and deliver better digital experiences.
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Dynatrace helped loanDepot improve its digital lending platform. The company used Dynatrace to monitor critical applications and customer journeys. This... let loanDepot find and fix issues that slowed down users. Teams could see business metrics and work together better. Dynatrace supported a smooth move to a hybrid cloud. loanDepot now delivers faster, easier lending experiences for millions of customers.
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Dynatrace helped PayMaya replatform core services and automate operations in just 100 days. PayMaya moved to a hybrid cloud using... AWS and on-premises systems to meet regulatory needs. Dynatrace's AI-powered monitoring reduced problem discovery from days to minutes and enabled fixes in under an hour. Core app response times dropped to under a second. Service management overheads were cut by 90 days, boosting operational efficiency.
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Virgin Money used Dynatrace to improve monitoring and save time. The company had a small team managing many systems with... manual tools. Dynatrace was installed in two days and gave full observability across all services. Teams now spend much less time troubleshooting issues. The platform helps different teams work together and make faster decisions.
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Nationwide used Dynatrace to improve banking system resilience and service availability. The company unified logs, metrics, and traces in one... platform, giving teams a single view of the customer journey. This helped them spot and fix issues faster, reducing manual work and risk. Dynatrace enabled shift-left practices, so engineers could catch bugs before release. Nationwide now responds to incidents quickly and keeps services running for 17 million customers.
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Dynatrace helped BMO drive its digital-first strategy. BMO used Dynatrace to cut manual log analysis by 60 hours per team... each month. The solution reduced problem analysis and resolution time by 80%. Teams gained 40 extra hours per month for innovation. BMO improved digital banking reliability and customer loyalty with real-time AI insights.
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Dynatrace helped First National Bank of Omaha simplify their IT operations. The bank replaced many monitoring tools with Dynatrace, cutting... costs and making their systems easier to manage. Teams now spend less time fixing problems and more time improving customer experience. Dynatrace gives real-time insights, helping the bank prevent issues before they affect customers. The bank improved efficiency and created a smoother digital banking experience.
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Dynatrace helps FreedomPay manage technology and business risks for its global payment platform. FreedomPay used to spend a lot of... time finding problems because of many separate monitoring tools. With Dynatrace, they cut average repair time by 80%. Transaction completion time dropped by 50%. Dynatrace also supports full data governance and compliance. Teams now work together better and have a single source of truth for business and technology data.
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Dynatrace helped TD Bank improve banking reliability and customer experience. TD Bank used Dynatrace to unify monitoring tools and move... to a hybrid cloud. This reduced transaction failure rates from 0.16% to 0.06%. The bank cut monitoring costs by up to 45% and achieved 75% efficiency gains with AIOps. Customer complaints dropped by over 60% and problem resolution improved by 20%.
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Dynatrace helped United Wholesale Mortgage improve its digital mortgage services. UWM wanted to shorten the time to fix issues and... improve customer experience. Dynatrace gave UWM full-stack observability and real-time insights. Teams now solve problems faster, work together better, and make data-driven decisions. UWM can now deliver new features quickly and keep its services stable for customers.
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Dynatrace helped 多倫多道明銀行 improve efficiency and deliver customer-focused banking solutions. The bank faced challenges with complex monitoring tools and slow... problem resolution. Dynatrace unified their observability and security, reducing transaction failure rates by 10 basis points and cutting costs by up to 45%. AI-driven operations saved 75% in efficiency. The bank resolved over 60% more issues and improved problem resolution speed by 20%.
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KBC Bank used Dynatrace to gain full visibility into its complex IT systems. The bank needed to quickly find performance... problems and ensure compliance with PSD2 regulations. Dynatrace's AI-powered observability platform gave KBC a single viewpoint for monitoring both internal and third-party APIs. This helped teams resolve issues faster and improved overall IT performance. KBC can now prove compliance and deliver better customer experiences.
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Dynatrace helped KeyBank save millions by improving operational efficiency. KeyBank replaced multiple siloed monitoring tools with Dynatrace’s all-in-one platform. This... gave them a single view across their hybrid cloud, including Kubernetes and Red Hat OpenShift. Teams now work together with better visibility into customer-facing issues. The platform’s automation and AI features speed up deployments and improve product quality.
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Dynatrace helped United Wholesale Mortgage (UWM) improve client experience by providing full stack observability across its hybrid cloud and containerized architecture. UWM reduced incident... resolution time from hours to under 30 minutes. Teams now use data-driven insights to make better decisions about new application features. Dynatrace enabled a shift-left approach, empowering teams to own and manage their services. Collaboration improved as precise answers broke down silos and sped up problem resolution.
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Dynatrace helped Migros Bank improve digital onboarding and customer conversions. The bank used Dynatrace to gain end-to-end visibility across its... hybrid technology stack. Teams now resolve issues in less than half the time, boosting customer experience. Automation features enabled faster, higher quality release cycles. Migros Bank broke down silos and improved collaboration with a single observability platform.
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Temenos used Dynatrace to improve observability across its complex, hybrid multicloud SaaS environment. The company faced challenges with blind spots... and slow innovation due to legacy monitoring tools. Dynatrace provided automated, AI-powered insights and continuous instrumentation. This helped Temenos teams focus on innovation and deliver better digital banking experiences. Automation and real-time alerts allowed faster problem resolution and improved customer satisfaction.
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Dynatrace helped Kroger cut support tickets by 99% after launching a new app. Kroger used Dynatrace's AI-powered observability to monitor... its complex hybrid, multicloud environment. Teams now get precise, real-time answers about performance issues. Collaboration improved with a single source of truth for digital performance data. IT staff spend less time troubleshooting and more time on innovation.
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Dynatrace helped Motorpoint cut triage time by 90%. The AI-powered observability platform gives instant visibility into Motorpoint’s hybrid cloud. Teams... get real-time alerts for user-impacting issues. This lets them fix problems before customers notice. Dynatrace also improves security by detecting vulnerabilities fast. Motorpoint can now innovate faster and keep its omnichannel car buying platform running smoothly.
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Dynatrace helped Kroger simplify its complex hybrid multi-cloud IT environment. Kroger used Dynatrace's single agent and AI-powered automation to get... full-stack visibility and fast, accurate answers about performance issues. The solution let teams work together using a common language and focus on innovation instead of troubleshooting. After deploying Dynatrace, Kroger cut support tickets from 700 to 7 per week in just one month. Kroger's IT teams now spend less time in meetings and more time improving customer experience.
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Dynatrace helps Next improve customer experiences in the UK and worldwide. Next uses Dynatrace for deep visibility into customer journeys.... This lets them innovate faster and reduce risk. Teams work better together on a unified platform. Customers are surprised and delighted by the improved service.
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Dynatrace helped XXXLutz, Europe's second largest furniture retailer, cut checkout times from ten seconds to three. The company used Dynatrace... to gain full visibility across its complex omnichannel technology stack. Teams now solve issues faster and work together better, thanks to a single dashboard. Improved monitoring led to higher customer loyalty and better conversions. Data-driven insights from Dynatrace support faster decisions and ongoing growth.
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Dynatrace helps Next improve customer experience on its website and app. Next uses Dynatrace for real-time monitoring and session replay.... This lets teams quickly find and fix problems for customers. Next can spot fraud attempts and protect users. Teams across customer service, marketing, and IT use Dynatrace to work better together. Next says customers are impressed by the insights and service they now provide.
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Next used Dynatrace to improve its online and mobile shopping experience. The company has 9.3 million online customers and operates... in 70 countries. Dynatrace's real user monitoring and session replay helped Next quickly resolve customer issues and reduce fraud risk. Teams across customer service, marketing, and finance now collaborate better using unified insights. Next delivers up to 7,000 digital changes weekly with less risk and more customer satisfaction.
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Dynatrace helped Rack Room Shoes increase online conversions by 25%. The retailer needed to become digital-first to compete with other... footwear brands. Dynatrace provided full-stack observability and AI-powered insights across their hybrid cloud, including SAP on Google Cloud. Teams used Dynatrace Session Replay to optimize user sessions and improve customer experience. IT, DevOps, and digital teams saved 30% more time for innovation projects.
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Photobox used Dynatrace to improve its e-commerce platform. Before Dynatrace, teams spent hours diagnosing issues. With Dynatrace, they identify and... resolve problems up to 80% faster. Critical incidents during peak sales dropped by 60%. Real-time insights help teams make better decisions and improve customer journeys. Dynatrace supports Photobox in delivering seamless online experiences.
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Dynatrace gives INAIL full visibility into all applications and infrastructure. This helps INAIL spot critical issues and monitor database performance.... With Dynatrace, INAIL solves problems within one hour of detection. The platform improves teamwork between IT and operations. INAIL now delivers reliable digital services for citizens.
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Dynatrace helps Sardegna IT solve 90% of IT issues in under 10 minutes. Sardegna IT manages over 1.6 million electronic... patient records for Sardinia. The platform gives full observability across digital health services. Real-time monitoring improves user experience and service efficiency. Davis AI reduces IT workload and speeds up problem resolution. Collaboration between service stakeholders is now better and faster.
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Dubai Customs used Dynatrace to improve the performance of its Mirsal applications. The team reduced the number of tests per... release by 90%, from 30 to 3. Release cycles are now 70% faster. Dynatrace gives real-time insights and helps resolve issues before they impact users. Dubai Customs achieved a 91.8% Customer Happiness Index after adopting Dynatrace.
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Dynatrace helped Pasco County cut major outages by over 50% in one year. The county improved customer satisfaction scores by... up to 6% in key areas. Teams now resolve issues in less than half the time, down from 12 hours. Staff morale rose as manual work and fire drills dropped. Dynatrace gave Pasco County real-time visibility, better security, and stronger citizen trust.
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Dynatrace helped the state of Minnesota improve citizen trust by providing full transparency across their IT environment. Minnesota IT Services... used Dynatrace to break down silos and enable teams to solve problems faster. The AIOps features reduced service disruption costs by 85%. Complex issues now resolve in 2 to 3 hours instead of days. Citizens get more reliable online services and better user experiences.
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Dynatrace helps INAIL improve digital service quality and observability. INAIL uses Dynatrace for end-to-end monitoring of applications and infrastructure. The... platform lets teams find and fix problems fast, often within an hour. This reduces downtime and improves user experience. INAIL now has better insight into service availability and performance.
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Dynatrace helps Sardegna IT monitor digital health services for the Sardinia region. The company manages over 1.6 million electronic health... records. With Dynatrace, they solve 90% of issues in less than 10 minutes. This fast problem-solving improves digital services for citizens. The platform also boosts teamwork among service stakeholders.
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Dynatrace helped the State of Minnesota cut incident resolution times from days to hours. Teams now solve complex problems in... 2-3 hours instead of 2-3 days. Simpler issues are fixed in 15-20 minutes, down from hours. The state achieved an 85% average cost reduction per service incident. Dynatrace gives IT and business teams a single source of truth, improving collaboration and citizen digital experiences.
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Dynatrace helped the State of Michigan save $4. 4 million over five years. The unified platform replaced multiple outdated tools,...saving $2.4 million. Automated monitoring reduced staffing needs, saving another $2 million. Teams now fix issues faster and focus on better digital services. Dynatrace's FedRAMP certification enabled secure rollout to over 200 applications.
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Dynatrace helped BT Digital replace 16 monitoring tools with one unified platform. This change cut problem identification time by up... to 90%. BT Digital improved service stability during major product launches. The team expects to save £28 million in costs by 2027. Productivity doubled as automation let staff focus on high-value work. Dynatrace and ServiceNow together enabled proactive, automated service management.
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Dynatrace helped BT Digital transform its service operations. BT replaced 16 monitoring tools with one unified platform. The team now... finds root causes up to 90% faster. Dynatrace enabled real-time problem detection, stopping issues before they affect customers. BT improved stability during major product launches and aims to save £28 million by 2027. Productivity doubled as teams focus on high-value work.
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Dynatrace helped BT improve digital experience and reduce service downtime. BT used Dynatrace to quickly find and fix problems in... their IT systems. This led to a 50% reduction in digital incidents and service outages for the EE brand. The team gained better visibility and could make faster decisions. Dynatrace was easy to install and made operations more stable.
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Dynatrace helped Deutsche Telekom improve its mobile app for customers in Germany, Austria, and Switzerland. The company reduced root cause... analysis time by 61%, from 3.3 hours to 1 hour. Mean time to resolve issues dropped by 75%, from 4 hours to 1 hour. Teams now work better together with a single view of data. The app is now rated the best among telecom providers in these countries.
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Dynatrace helped TELUS improve customer satisfaction by providing full observability across their technology stack. TELUS reduced mean time to repair... by 45% and cut deployment time from 600 to 20 minutes. The platform enabled faster cloud adoption, better code quality, and more secure software. TELUS teams now work more efficiently and proactively, leading to better business results.
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Dynatrace helped TELUS cut mean time to resolution by 45%. TELUS used Dynatrace for enterprise-wide observability across its hybrid cloud... stack. Developers now get instant feedback on code changes, improving customer experience. Deployment time for observability dropped from 600 to 20 minutes. TELUS replaced multiple monitoring tools, boosting efficiency and security. The company now resolves issues proactively, not reactively.
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Dynatrace helped TELUS improve sales performance during Black Friday. TELUS used Dynatrace dashboards to monitor real-time customer experiences across all... sales channels. Teams resolved issues faster and prevented lost sales. The company saw a 30% reduction in open vulnerabilities and a 40% decrease in distinct vulnerabilities. Developers reduced manual efforts by up to 96% using Live Debugger. Executives used insights to make better business decisions.
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Dynatrace helped Deutsche Telekom cut root cause analysis time by 61%. The company reduced mean time to resolve issues by... 75%. Teams now collaborate better with a single view of observability and security data. The Deutsche Telekom app became the top-ranked telco provider app in Germany, Austria, and Switzerland. Dynatrace enabled preemptive issue resolution, improving customer experience.
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Dynatrace helped Al Rajhi Takaful boost insurance renewals by up to 80%. The company gained real-time visibility into customer journeys,... allowing teams to quickly spot and fix issues. Root cause analysis time dropped from 10 hours to just 15 minutes. Al Rajhi Takaful reduced its monitoring tools from five to two. Application response times improved from eight seconds to under one second. These changes led to better customer experiences and higher revenue.
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Dynatrace helped Zurich North America cut observability costs by 30%. The company moved 80% of its apps to the cloud... in one year. IT service incidents dropped by 89%, from 71 to 8 tickets. Dynatrace gave real-time insights into app performance and energy use. Zurich used these insights to support its net-zero goals and make better decisions.
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USI Insurance Services used Dynatrace to improve application security and reliability. Before Dynatrace, teams spent days resolving issues and missed... vulnerabilities in production. With Dynatrace, mean-time-to-resolution dropped to 20 minutes. The platform gave USI real-time visibility, automatic risk identification, and better collaboration across teams and vendors. USI now protects sensitive customer data and delivers better user experiences with continuous monitoring.
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Dynatrace helped Provinzial, a leading German insurance company, improve business efficiency and transform digital insurance services. Provinzial consolidated 10 monitoring... tools into one platform, making IT management easier and cutting costs. The Dynatrace platform uses AI to quickly find and fix problems, keeping services running for 5 million customers. Teams now work better together with shared insights and faster problem-solving. Provinzial expects more savings by moving from managed to SaaS with Dynatrace.
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Dynatrace helped Provinzial, Germany's second largest public insurer, consolidate 10 monitoring tools into one unified observability platform. Provinzial used Dynatrace... to simplify its technology stack and improve collaboration across IT teams. The platform's AI-powered insights and automation enabled faster root cause analysis and reduced mean time to resolution. Provinzial also moved from on-premises to SaaS, cutting operational costs and gaining access to new features. This transformation supported faster digital insurance services and better customer experiences.
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Vitality used Dynatrace to improve its digital customer experience. Dynatrace helped Vitality cut partner integration times from three months to... three weeks. The platform enabled proactive customer support, reducing customer churn by 65%. AI-powered observability let teams focus on innovation instead of problem-solving. Vitality now delivers faster, more reliable digital services to over 1 million members.
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Dynatrace helped U-Haul manage its complex software ecosystem. U-Haul used Dynatrace to consolidate monitoring tools and automate observability. This improved... team efficiency and reduced time spent in war rooms. The solution enabled proactive app optimization and better work/life balance for IT staff. U-Haul gained real-time insights into user experience, driving higher revenue and customer satisfaction.
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Dynatrace helped Pegasus Airlines improve digital customer experience by providing full-stack visibility and real-time monitoring. The airline replaced multiple monitoring... tools with Dynatrace’s AI-powered platform, enabling instant insights and auto-remediation. Pegasus now detects and resolves IT issues before they impact users, reducing mean-time-to-resolution. The solution supports seamless web and mobile experiences, helping Pegasus stand out in the competitive airline industry.
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Dynatrace helped Aeroporti di Roma improve airport operations. The company unified observability and security data across its hybrid cloud. This... reduced the time to prioritize problems by 70%. Over 99% of daily flights now run on time. 90% of travelers clear security in three minutes. ADR can now fix issues faster and keep passengers satisfied.
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Dynatrace helped Air France-KLM improve IT operations and cloud migration. The airline used Dynatrace for end-to-end observability and AI-powered monitoring.... This let them find and fix problems faster, reducing impact on flights and revenue. 80% of e-commerce apps now run on Azure, with data on GCP. Dynatrace replaced old monitoring tools, cut crisis meetings, and improved service reliability. The solution supports Air France-KLM’s goals for better customer service, sustainability, and innovation.
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Dynatrace helped U-Haul consolidate multiple monitoring tools into one platform. U-Haul gained instant observability and AI-powered insights across its IT... ecosystem. Teams now resolve issues faster and proactively prevent problems. This reduced manual effort and improved operational efficiency. U-Haul can now make smarter business decisions and deliver better customer experiences.
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Dynatrace helped Horizon Power deliver reliable energy to remote Australian communities. The company used Dynatrace to gain deep visibility across... its IT systems. Teams now identify and resolve issues in seconds, not days. This reduced operational stress and improved service continuity. Shared dashboards built trust with partners and enabled faster innovation. Horizon Power can now see the financial impact of outages in real time.
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Dynatrace helped EDF improve customer satisfaction by giving engineers real-time insights into digital experiences. EDF used Dynatrace to quickly find... and fix problems in their web and mobile apps. The platform supported faster innovation and better product stability. EDF launched new products like 'Beat the Peak' and 'Sunday Saver' to help customers manage energy use. Dynatrace also enabled a cultural shift, letting teams take more ownership and use data to improve services.
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Dynatrace helps InPost manage modern parcel delivery and expand internationally. InPost uses Dynatrace for business analytics, process visualization, and real-time... monitoring. The platform gives InPost detailed views of their hybrid IT environment and helps find problems fast. InPost can now handle 50% more data traffic and improve customer satisfaction. About 400 people at InPost use Dynatrace daily to support reliable, fast service.
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Dynatrace SaaS helped National Grid cut total observability costs by 18%. National Grid moved from Dynatrace Managed to SaaS in... just 6 months. The switch improved collaboration with partners and vendors. National Grid no longer needs to maintain separate systems for the UK and US. Mean time to resolve issues improved by over 50%. Teams now spend less time on maintenance and more on innovation.
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National Grid used Dynatrace to improve observability across its hybrid, multicloud environment. By migrating from Dynatrace Managed to SaaS, National... Grid reduced total cost of ownership by 18%. The company completed the migration in six months. Mean time to resolve issues dropped by over 50%. Dynatrace SaaS enabled secure, real-time collaboration with third-party partners and vendors. Teams now spend less time on maintenance and more on innovation.
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Dynatrace helped Mitchells & Butlers support new digital revenue streams after the pandemic. The company used Dynatrace to collate data... from 1,700 outlets in minutes and achieve 100% application availability. With Dynatrace Grail, teams now get real-time business analytics and faster integrations with delivery partners. The solution resolved "ghost order" issues and improved customer service. Mitchells & Butlers launched virtual brands and enhanced customer experiences using AI-powered insights.
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Dynatrace helped Meliá Hotels International speed up its digital transformation. Meliá moved its critical apps to the cloud to handle... a surge in travel demand. Dynatrace gave them fast, AI-powered insights into user experience. Teams now solve problems in minutes instead of hours. This lets staff focus on innovation and better guest service.
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Dynatrace helped Meliá Hotels International double its web and mobile transactions. The hotel chain moved to a cloud-native environment to... handle record travel demand. Dynatrace provided AI-powered observability, reducing troubleshooting from hours to minutes. Teams now focus on digital innovation and guest experience. Guests use digital services for check-in and reservations, improving satisfaction and efficiency.
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Dynatrace helped Racing and Wagering Western Australia (RWWA) speed up cloud migration and improve system performance. RWWA installed Dynatrace in... one day and quickly found issues affecting customer experience. The platform gave real-time insights and root-cause analysis, reducing incident response time. Performance testing that once took four days now happens instantly. RWWA gained confidence to accelerate workloads on AWS and deliver better customer value.
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Dynatrace helped Village Roadshow fix booking system issues before a major movie weekend. The platform gave clear answers and let... the team solve problems fast. Village Roadshow avoided $5 million in lost ticket sales. The IT team saved many hours and no longer worked late nights or weekends. Dynatrace made the customer journey smoother and boosted team morale.
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Dynatrace helped Village Roadshow protect $5 million in ticket sales during a record-breaking movie weekend. The unified observability platform let... the team quickly find and fix ticketing system issues before peak demand. This stopped outages and kept the website running smoothly for online ticket buyers. Village Roadshow avoided costly new investments and boosted team morale by ending after-hours emergencies. The solution gave clear, fast answers and improved the cinema experience for customers.
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Dynatrace helped OneStream, a leader in financial planning software, simplify its cloud architecture and improve platform performance. OneStream used Dynatrace... for full-stack observability, reducing manual log analysis and speeding up problem resolution. The switch led to fewer escalations and cost savings in the seven-figure USD range. OneStream also consolidated tools, cut operating costs, and improved collaboration across teams. Dynatrace's security features ensured compliance with strict financial regulations.
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OneStream used Dynatrace to improve its financial planning software. The company moved to a Kubernetes architecture on Microsoft Azure. Dynatrace... helped OneStream resolve issues faster and reduce support escalations. This led to a seven-figure dollar saving in 12 months. OneStream also consolidated tools, cutting costs and improving collaboration. Dynatrace ensured privacy and security for sensitive financial data.
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SAP used Dynatrace to automate and improve its cloud operations. The company reduced mean time to discover issues by 99%.... Service-level agreement violations dropped from 16% to 0.1%. SAP cut service tickets by 66% over three years. Dynatrace helped SAP grow its customer experience business without raising operational costs.
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Dynatrace helped Wiley simplify its complex cloud-native environment. Wiley used Dynatrace to gain deep observability and automate monitoring across hundreds... of applications. Teams now resolve issues faster and spend more time on innovation. Dynatrace unified data, improved collaboration, and enabled 24/7 access to Wiley's digital research and education resources. This led to better user experiences and more reliable services for customers worldwide.
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Queen Mary University of London used Dynatrace to replace 30 monitoring tools with one unified platform. The university cut daily... IT alerts from hundreds to just 20, improving uptime during student enrolment. Dynatrace enabled proactive monitoring of lecture room equipment, reducing manual checks and preventing disruptions. Real-time insights now help the university make data-driven decisions and support its smart campus vision. Seamless digital experiences have led to higher student satisfaction and greater student intake.
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WGU used Dynatrace to ensure its e-learning platform is always available for over 140,000 students. The university needed a seamless,... 24/7 online experience to support flexible study schedules. Dynatrace gave WGU end-to-end observability and automated root-cause analysis. This let WGU resolve issues faster and minimize disruptions for students. The engineering team now identifies and fixes problems before they impact learning.
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ADT used Dynatrace to unify logs and telemetry data, cutting log monitoring costs by 30-40%. The company improved operational efficiency... and enabled engineers to identify issues before they affected customers. Dynatrace AI helped ADT's SRE teams reduce mean time to resolution by 200%. Automation with Dynatrace allowed ADT to resolve incidents in seconds instead of hours. The unified observability platform gave ADT better insights to improve customer experience and reliability.
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Spirit Airlines used Dynatrace to improve digital guest experiences. The airline needed better visibility into its applications and third-party services.... Dynatrace provided full stack observability and automated monitoring. Spirit resolved issues faster and gained insights into customer journeys. The solution helped protect revenue and deliver smoother travel for guests.
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Dynatrace helped SAP improve cloud operations for its customer experience (CX) business. SAP used Dynatrace to combine monitoring tools and... automate processes. This reduced manual work and improved performance for SAP customers. SAP cut mean time to discover issues by 99% and reduced service tickets by 66%. Service-level agreement violations dropped from 16% to 0.1%. SAP can now grow without raising costs.
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Dynatrace helped 奧馬哈第一國家銀行 (FNBO) modernize its digital banking services. FNBO faced challenges with manual log monitoring and high management costs.... Dynatrace unified multiple monitoring tools into one platform, reducing complexity and saving costs. The bank improved efficiency by cutting down incident response time and team size. FNBO now delivers a smoother banking experience and proactively prevents issues for its customers.
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