Real-World Case Studies and Customer Success Stories with Dynatrace Platform

Dynatrace gave Virgin Money full observability across all digital systems in just two days. The bank's small IT team managed... many systems with manual tools, leading to slow, reactive troubleshooting. Dynatrace's AI-powered platform auto-instrumented services and provided a single source of truth. Teams now spend much less time fixing issues and collaborate better. Virgin Money saves hours on troubleshooting and improves customer journeys.
Show More..

Temenos used Dynatrace to improve observability across its complex, hybrid multicloud SaaS environment. The company faced challenges with blind spots... and slow innovation due to legacy monitoring tools. Dynatrace provided automated, AI-powered insights and continuous instrumentation. This helped Temenos teams quickly identify issues and focus on delivering better banking software. As a result, Temenos accelerated innovation and improved digital experiences for its banking customers.
Show More..

Soldo used Dynatrace to secure its cloud-native spend management platform. The company needed to protect customer data and ensure high... uptime for over 30,000 business users. Dynatrace Application Security enabled real-time vulnerability detection and automatic remediation. Soldo reduced response time to zero-day threats from days to minutes. Teams now focus on strategic work instead of manual security triage.
Show More..

Dynatrace helped Sicredi cut the time to instrument apps with observability by 80%. Sicredi embedded Dynatrace into its internal developer... platform, making it easier for over 500 Agile teams to monitor 1,100+ applications. The time to create service-level objectives dropped from 15 to 3 minutes, reducing developer cognitive load by 67%. Teams now spot and fix customer journey issues faster, improving digital banking experiences. AI-powered workflows let developers use natural language to get insights and optimize business journeys.
Show More..

Shriram Capital used Dynatrace to improve security and digital services for over 30 million customers. The company unified its monitoring... tools with Dynatrace, gaining real-time visibility into its hybrid cloud. This change saved more than 15 hours of manpower each week and led to a 20% resource saving. Dynatrace's AI-powered automation helped Shriram meet strict regulatory standards and quickly resolve issues. The platform also strengthened security by providing instant alerts and actionable insights.
Show More..

Dynatrace helped PayMaya replatform core services and automate operations in just 100 days. PayMaya used AWS and Dynatrace to move... from on-premises to a hybrid cloud, speeding up app delivery. Dynatrace AI reduced problem discovery from days to minutes and cut downtime to under an hour. Core app response times dropped to under a second. Service management overheads were reduced by 90 days.
Show More..

Nequi used Dynatrace to unify observability across its hybrid cloud, improving reliability for 22 million customers. The platform enabled real-time... fraud detection, preventing $1.9 million in losses in six months. Loan approvals became faster and more accurate, helping more people access financial services. Non-technical teams now use data insights to innovate and make decisions quickly. Nequi's fraud team spends 20% less time on investigations.
Show More..

Nationwide used Dynatrace to improve banking system resilience and service availability. The company unified logs, metrics, and traces in one... platform for end-to-end observability. This helped their enterprise command center quickly identify and resolve issues before customers were impacted. Dynatrace enabled smarter decisions, tool consolidation, and shift-left practices for faster bug detection. Nationwide now uses self-healing workflows and SLOs to reduce manual intervention and speed up incident response.
Show More..

Dynatrace helped Mizuho Securities Asia Limited cut average time to resolution by 50%. The company unified logs and observability, consolidating... four monitoring tools into one platform. Teams now detect and fix issues much faster, reducing business disruption. Real-time insights and AI-driven root cause analysis improved troubleshooting. Operational overhead dropped, and workflows are now ready for automation.
Show More..

Dynatrace helped Migros Bank improve digital onboarding and customer conversions. The bank used Dynatrace to gain end-to-end visibility across its... hybrid technology stack. Teams now resolve issues in less than half the time, boosting customer experience. Automation features support faster, higher quality release cycles. Migros Bank eliminated silos and improved collaboration with a single observability platform.
Show More..

Dynatrace helped loanDepot improve digital lending journeys. loanDepot used Dynatrace to monitor and optimize customer experience across critical applications. The... platform unified observability for infrastructure, applications, and business KPIs. Teams found and fixed user friction points faster. Dynatrace supported cloud migration and improved collaboration with partners. loanDepot now delivers a smoother, faster lending process for millions of customers.
Show More..

Landbay used Dynatrace to migrate its peer-to-peer lending platform to AWS and adopt a cloud-native architecture. Dynatrace provided real-time monitoring... and instant answers, helping Landbay prevent outages and ensure a smooth user experience. The platform enabled rapid code deployments, with two to three releases daily, while minimizing performance risks. Landbay's team relies on Dynatrace's AI to quickly identify and resolve issues, making performance management a core part of their culture. The solution supports Landbay's ongoing innovation and mobile-first improvements.
Show More..

Dynatrace helped KeyBank save millions by improving operational efficiency. KeyBank replaced multiple siloed monitoring tools with Dynatrace’s all-in-one platform. This... gave them a single view of their hybrid cloud, including Kubernetes and Red Hat OpenShift. Teams now work together with better visibility into customer-facing issues. The platform’s automation and AI features speed up deployments and improve product quality.
Show More..

KeyBank used Dynatrace to simplify its hybrid cloud monitoring. Before Dynatrace, teams worked in silos with many tools and had... limited visibility. Dynatrace gave them a single view and end-to-end observability. This helped break down silos and speed up deployments. KeyBank can now quickly spot and fix customer issues, improving product quality and customer experience.
Show More..

Dynatrace helped KBTG cut problem resolution time by 10x. KBTG used Dynatrace's AI-powered observability to find root causes fast and... prevent downtime. Teams now see all application data in one place, improving collaboration and resilience. Developers fix issues before they reach production, reducing costs and speeding up new service launches. KBTG delivers seamless banking experiences and focuses more on innovation.
Show More..

KBC Bank used Dynatrace to gain full visibility into its complex IT systems. The bank needed to quickly find and... fix performance problems to ensure a great customer experience. Dynatrace’s AI-powered platform helped KBC reduce issue resolution time and simplify IT complexity. The solution also enabled KBC to meet PSD2 compliance by monitoring both internal systems and third-party APIs. Teams now collaborate better with precise answers from Dynatrace.
Show More..

FreedomPay uses Dynatrace to embed AI into its payment platform. With Dynatrace, FreedomPay gains full visibility into AI model behavior... and transaction flows. This helps ensure compliance, control costs, and resolve issues before they impact customers. The unified observability platform reduces tool complexity and speeds up onboarding. FreedomPay can now innovate faster and deliver reliable, real-time payment experiences.
Show More..

FreedomPay used Dynatrace to improve payment reliability and developer efficiency. Developer response time improved by 99%. Mean time to identify... issues dropped from two months to two minutes. Shared dashboards gave customers real-time visibility into payment data. Collaboration between developers and customers increased. FreedomPay now delivers more reliable and innovative payment experiences.
Show More..

Dynatrace helped Cencosud Scotiabank cut incident resolution time by 87. 5%. The bank moved from basic monitoring to full observability...of its financial products and digital channels. AI-powered tools enabled fast detection and root cause analysis of issues. This shift allowed the team to focus on strategic projects like cloud migration. System availability and customer satisfaction improved significantly.
Show More..

Dynatrace helped BMS gain real-time visibility into cloud spend. BMS used Dynatrace to track daily cloud costs and catch anomalies... fast. The platform enabled BMS to uncover inefficiencies and save money in the first year. Teams now make data-driven decisions and allocate costs more accurately. Dynatrace also improved security by helping BMS detect vulnerabilities early. BMS can now scale its cloud operations with confidence.
Show More..

BMO used Dynatrace to support its digital-first banking strategy. The bank cut 60 hours of monthly log analytics toil per... team and reduced issue analysis and resolution time by 80%. Dynatrace's AI and Grail technology enabled faster innovation, freeing up 40 hours per team for development. BMO improved system reliability and increased customer trust by delivering more reliable digital banking experiences. The solution helped BMO provide continuous service availability and boost operational efficiency.
Show More..

Dynatrace helped Bank Muscat cut mean time to detect incidents by over 80%, reducing detection to five minutes. The bank consolidated... 20 monitoring tools into one unified observability platform. This gave teams a single source of truth for service performance. Alert noise dropped, especially during peak periods. Bank Muscat improved operational efficiency and reduced reliance on third-party support. The Command Center now enables proactive, resilient digital banking at scale.
Show More..

Dynatrace helped American Fidelity gain full visibility into its hybrid multicloud environment. Before, teams struggled to find the root cause... of issues in customer-facing enrollment systems. With Dynatrace, they consolidated monitoring tools and eliminated blind spots. AI-powered root cause analysis now pinpoints problems among 300,000 dependencies. Teams can focus on improving services instead of manual troubleshooting.
Show More..

Dynatrace helped Agos cut log management costs by 50%. Agos improved digital signing success rates from 70% to 95%. The... time to complete digital journeys dropped from 42 to 16 seconds. Unified dashboards gave both technical and business teams real-time insights. Net Promoter Score rose by 12 points. Agos now resolves issues faster and meets compliance needs more easily.
Show More..

Dynatrace helped KeyBank simplify its hybrid cloud environment. Before Dynatrace, KeyBank used many monitoring tools, which caused data silos and... slow problem resolution. Dynatrace gave them a single view across all systems. Teams now work together better and fix customer issues faster. Automation speeds up deployments and improves product quality. KeyBank can now see and solve customer problems quickly, leading to better customer experience.
Show More..

Dynatrace helped Nequi prevent $1. 9 million in fraud in six months. The platform unified real-time observability data, making it...easier to detect payment issues and speed up loan approvals. Nequi's fraud team now spends 20% less time on investigations. Davis CoPilot enabled non-technical teams to access insights and make faster decisions. Nequi improved reliability for 22 million customers and processes 40 million transactions daily.
Show More..

Dynatrace Grail helped BMO cut problem analysis time by 80%. Teams save 60 hours per month on manual log analysis.... Developers gained 40 extra hours monthly for innovation. BMO improved digital banking reliability and customer trust. AI-powered insights let BMO respond to issues faster and boost operational efficiency. The platform supports BMO's digital-first strategy and SRE practices.
Show More..

Dynatrace helped WeLab Bank cut daily alerts from over 100 to under 5. The Davis AI engine finds system issues... fast, reducing root cause analysis from hours to minutes. WeLab Bank uses Dynatrace for end-to-end observability and AI-driven insights. This improved operational efficiency and customer experience. The bank now manages resources better and prevents problems before they affect users.
Show More..

WeLab Bank used Dynatrace to improve its digital banking services. The bank leveraged Dynatrace's AI-powered monitoring to detect and resolve... issues faster. This helped WeLab Bank maintain high service availability and reliability. The solution supported their Kubernetes environment and enhanced IT operations. As a result, WeLab Bank delivered a better experience to its customers.
Show More..

TSB Bank used Dynatrace to manage its complex multicloud environment. The bank wanted to speed up digital innovation and improve... customer experience. Dynatrace gave TSB real-time, AI-powered observability across AWS, IBM Cloud, and BT Cloud. Teams now spend less time on manual tasks and more on innovation. TSB delivers new digital services faster and keeps its banking platform reliable for over five million customers.
Show More..

Dynatrace helped TD Bank cut its transaction failure rate from 0. 16% to 0.06%. The bank consolidated up to seven...monitoring tools, reducing costs by up to 45%. Dynatrace’s AI-driven platform enabled 75% of efficiency savings in AIOps. TD Bank now identifies 25% more incidents proactively and resolves them 20% faster. Customer irritants dropped by over 60%, improving satisfaction and trust.
Show More..

Dynatrace helped Riyad Bank improve digital banking for its customers. The bank used Dynatrace to monitor its private cloud and... microservices. Teams now find and fix problems faster, before customers notice. Dynatrace gives a single view for all teams, making work easier. The bank can launch new services with more confidence. Future plans include using real user monitoring to further enhance customer experience.
Show More..

Macquarie Bank uses Dynatrace to deliver reliable digital banking for 2. 2 million customers. The bank targets 99.95% service availability...and leverages AI-powered insights to prevent issues before they impact users. Dynatrace provides unified visibility across AWS and GCP, enabling proactive incident prevention and faster recovery. Automated release verification reduces risk and supports safer, faster innovation. Teams collaborate better with shared context from a single observability platform.
Show More..

Dynatrace helped First National Bank of Omaha cut costs by consolidating multiple monitoring tools into one platform. The bank improved... efficiency by reducing the number of people needed for incident response and minimizing war room calls. Dynatrace provided end-to-end visibility, including mainframe systems, enabling proactive problem-solving. FNBO now delivers better digital banking experiences and can measure the impact of new services on business health. The solution supports FNBO’s move to a cloud-native architecture.
Show More..

Dynatrace helped CIMB Bank cut major incidents to near zero. The bank unified observability across its digital services, reducing alert... volumes by 90%. Availability scores rose from 0.6 to 0.95. Engineers now spend less time troubleshooting and more time on innovation. Dynatrace's AI-driven platform supports proactive incident response and enables future autonomous operations.
Show More..

Dynatrace helped BNZ, one of New Zealand's largest banks, accelerate its cloud-first strategy. BNZ used Dynatrace to monitor 85 applications... and over 2,500 services. The bank saw a 94% reduction in major service incidents in five years. Software release quality improved, with a 58% increase in high-quality releases. Dynatrace enabled BNZ to deliver better digital banking experiences and innovate faster.
Show More..

Dynatrace helped XXXLutz, Europe's second largest furniture retailer, cut checkout times from ten seconds to three. The company used Dynatrace... to gain full visibility across its complex omnichannel technology stack. Teams now find and fix issues faster, improving customer loyalty and conversions. Dynatrace broke down silos, enabling better collaboration and data-driven decisions. XXXLutz now delivers seamless shopping experiences and drives rapid growth.
Show More..

Dynatrace helped Storio group protect €4. 5 million in peak trading revenue. The company unified five ecommerce platforms into one...AWS-based system. Dynatrace's AI-driven observability detected issues before they impacted customers. Engineers saved time by automating log correlation and root cause analysis. This let teams focus on building new features and improved digital customer journeys.
Show More..

Dynatrace helped Photobox, a leading online photo printing company, improve its e-commerce performance. Photobox reduced mean time to resolution by... up to 80% using Dynatrace's automation and AIOps. The company cut critical incidents during peak sales by 60%. Real-time insights from Dynatrace enabled faster, data-driven decisions. Photobox now delivers smoother customer journeys and supports higher traffic during busy periods.
Show More..

Next used Dynatrace to improve customer experience and drive business growth. The company leveraged Dynatrace to monitor and optimize its... digital services. This helped Next deliver smoother online shopping for its customers. The solution supported Next’s expansion in the UK and internationally. Leaders at Next highlighted better IT visibility and faster issue resolution as key benefits.
Show More..

Dynatrace gave Motorpoint instant visibility into its hybrid cloud. The AI-powered observability reduced triage time by 90%. Teams now fix... issues before users notice. Motorpoint can innovate faster and deploy new features with less risk. Real-time alerts help keep the platform secure and resilient. This supports Motorpoint’s omnichannel car buying experience.
Show More..

Dynatrace helped Kroger cut support tickets by 99%. Kroger used Dynatrace's AI-powered monitoring to improve IT operations. The solution made... it easier to find and fix problems fast. This led to better user experience and less downtime. Kroger's IT team now works more efficiently with fewer issues.
Show More..

Dynatrace helped Abercrombie & Fitch improve IT operations. The company used Dynatrace with Red Hat OpenShift to automate application monitoring.... This made it easier to manage complex systems. Abercrombie & Fitch saw faster innovation and better business results. AI-powered insights helped the IT team work more efficiently.
Show More..

Dynatrace helped the State of Minnesota cut incident resolution times from days to hours. Teams now solve complex problems in... 2-3 hours instead of 2-3 days. Simpler issues are fixed in 15-20 minutes. The state achieved an 85% reduction in service incident costs. Dynatrace gives IT teams real-time visibility and a single source of truth. This improved collaboration and citizen digital experiences.
Show More..

Dynatrace helped the State of Michigan save $4. 4 million over five years. The unified observability platform replaced multiple outdated...tools and reduced staffing needs. Automated insights let teams find and fix issues in minutes, not weeks. Staff morale improved as manual tasks were eliminated. Dynatrace’s FedRAMP certification enabled secure rollout to over 200 applications across 20 agencies.
Show More..

Dynatrace helped Pasco County improve service availability and quality for 600,000 residents. The county reduced major outages by over 50%... in 12 months. Customer satisfaction scores increased by up to 6% in key categories. Teams cut mean-time-to-resolution by more than half. Staff morale improved as manual work and fire drills decreased. Dynatrace enabled proactive monitoring and better citizen experiences.
Show More..

Dynatrace helped IP Australia move from a paper-based system to a 99% digital platform. The agency now handles 800,000 online... transactions each year. Dynatrace's auto discovery and AI-powered insights reduced manual work and complexity. Teams use a unified data model and visual maps to monitor multicloud environments. This ensures 24/7 availability of customer-facing and backend systems.
Show More..

INAIL used Dynatrace to monitor over 270 applications and 368 business services. The platform gave INAIL full visibility into its... hybrid cloud and on-premise systems. With Dynatrace, INAIL resolved issues within an hour of detection. Teams improved collaboration and quickly identified errors in application code. The solution helped INAIL ensure digital services for citizens stayed available and reliable.
Show More..

Dynatrace helped HMCTS cut mean time to resolution by 70% using AI-powered root-cause analysis. The platform unified monitoring across hybrid... cloud and on-premises systems, giving teams a single source of truth. Custom dashboards and automation improved resource use and reduced operational costs. FinOps insights from Dynatrace also helped lower cloud spend and carbon footprint. Over 150 users now rely on Dynatrace for data-driven decisions and better digital justice services.
Show More..

Dynatrace helped Dubai Customs cut performance tests per release by 90%, from 30 to 3. Release cycles are now 70%... faster, speeding up new digital service launches. Teams use real-time observability to spot and fix issues before customers notice. Customer Happiness Index rose to 91.8%. Dubai Customs is now among the top three Dubai Government entities for customer satisfaction.
Show More..

Dynatrace helped TELUS cut mean time to resolution by 45%. TELUS used Dynatrace for enterprise-wide observability across its hybrid cloud... stack. Developers now get instant feedback on code changes and customer impact. Deployment time for observability dropped from 600 to 20 minutes. TELUS improved security and sped up innovation with unified monitoring and automation.
Show More..

Dynatrace helped TELUS improve sales performance during Black Friday. TELUS used Dynatrace dashboards to monitor real-time customer experiences across all... sales channels. Teams resolved issues faster, preventing lost sales during peak events. The company saw a 30% reduction in open vulnerabilities and a 40% decrease by package version. Developers cut manual efforts by up to 96% using Live Debugger.
Show More..

Dynatrace helped Deutsche Telekom cut root cause analysis time by 61%. The company reduced mean time to resolve issues by... 75%. Teams now collaborate better with a single view of observability and security data. The Deutsche Telekom app became the top-ranked telco provider app in Germany, Austria, and Switzerland. Dynatrace enabled preemptive issue resolution, improving customer experience.
Show More..

BT used Dynatrace to replace 16 monitoring tools with one unified platform. This helped BT identify root causes of issues... up to 90% faster. BT improved stability during major product launches and doubled team productivity. Dynatrace enabled real-time issue detection and supported BT's move to a zero ops model. BT expects to save £28 million by 2027 with Dynatrace.
Show More..

BT used Dynatrace to improve digital experiences for its EE brand. Outage times and digital incidents dropped by 50%. The... team can now find and fix problems faster. Dynatrace's AI insights help BT understand how IT performance affects conversions. Automation reduced manual work and helped teams stay ahead of demand.
Show More..

Dynatrace helped BT Digital replace 16 monitoring tools with one unified platform. This change cut problem identification time by up... to 90%. BT Digital improved service stability during major product launches. The team expects to save £28 million in costs by 2027. Productivity doubled as automation let staff focus on high-value work. Dynatrace and ServiceNow together enabled proactive, automated service management.
Show More..

Zurich North America used Dynatrace to speed up its move to the cloud. The company automated IT operations and improved... monitoring with AI-powered insights. Dynatrace helped reduce manual work by 80%. Zurich North America saw faster problem resolution and better system reliability. The solution supported their sustainability goals by optimizing resource use.
Show More..

Vitality used Dynatrace to simplify its complex digital rewards platform. With Dynatrace, Vitality cut partner integration times from three months... to three weeks. The company reduced customer churn by 65% using proactive support powered by AI. Dynatrace enabled faster innovation and improved team collaboration. Vitality now delivers better digital experiences and keeps members more engaged.
Show More..

USI Insurance Services used Dynatrace to improve application security and reliability. Before Dynatrace, teams spent days resolving issues and struggled... to find vulnerabilities in production. With Dynatrace, mean-time-to-resolution dropped from days to 20 minutes. The platform gave USI real-time visibility, automatic risk identification, and better collaboration across teams and vendors. USI now proactively protects sensitive customer data and delivers better user experiences.
Show More..

Dynatrace helped Provinzial, Germany's second largest public insurer, consolidate 10 monitoring tools into one unified observability platform. Provinzial improved operational... efficiency and reduced costs by streamlining its technology stack. The IT team now uses AI-powered insights to quickly find and fix issues, ensuring stable digital insurance services for 5 million customers. Collaboration improved with shared visibility across teams, and mean time to resolution dropped significantly. Provinzial is moving to Dynatrace SaaS for even greater value and future savings.
Show More..

Dynatrace gave CDL full visibility into AI agent costs and performance. CDL used Dynatrace to track key metrics and improve... customer satisfaction scores by 10%. The platform helped CDL reduce LLM consumption costs and consolidate from 10 tools to one. Dynatrace enabled faster issue resolution and supported CDL’s ISO 42001 certification efforts. CDL now delivers better insurance experiences with AI observability and a single source of truth.
Show More..

Dynatrace helped Al Rajhi Takaful boost insurance renewals by up to 80%. The company gained real-time visibility into customer journeys,... allowing teams to quickly spot and fix issues. Root cause analysis time dropped from about 10 hours to just 15 minutes. Al Rajhi Takaful also reduced its monitoring tools from five to two. Application response times improved from eight seconds to under one second, making customer experiences smoother.
Show More..

Dynatrace helped U-Haul manage its complex software ecosystem. U-Haul used Dynatrace to consolidate monitoring tools and automate observability. This improved... team efficiency and reduced time spent in war rooms. The solution enabled proactive optimization of revenue-generating apps and better work/life balance for IT staff. U-Haul gained real-time insights into user experience, leading to faster innovation and improved business outcomes.
Show More..

Dynatrace helped United Airlines cut major incidents by 75% over five years. The airline unified observability across 800+ applications, replacing... fragmented monitoring tools. Teams now resolve issues 30% faster and focus on business outcomes, not just IT signals. United achieved its highest reliability and NPS scores, becoming the top airline for arrivals and departures. Dynatrace enabled better collaboration and faster problem diagnosis, improving customer satisfaction.
Show More..

U-Haul used Dynatrace to replace several monitoring tools. Before, they struggled to see all their IT systems and fix customer-facing... issues quickly. With Dynatrace, they combined monitoring into one platform. Now, they spot problems faster and use AI to prevent issues. Teams save time and can focus on improving customer experience. U-Haul makes better IT decisions with full visibility into their systems.
Show More..

Dynatrace helped Pegasus Airlines improve digital customer experience by providing full-stack visibility and real-time monitoring. The airline replaced multiple monitoring... tools with Dynatrace’s AI-powered platform, gaining instant insights and auto-remediation capabilities. Pegasus now detects and resolves IT issues before they impact users, reducing mean-time-to-resolution. The solution supports seamless web and mobile experiences, helping Pegasus stand out in the competitive airline industry.
Show More..

Dynatrace helped Aeroporti di Roma cut time spent triaging IT issues by 70%. The platform unified observability and security data... across on-premises and cloud systems. This let teams resolve problems faster and keep airport services running smoothly. Over 99% of daily flights stayed on time, and 90% of travelers cleared security in 3 minutes. Automated workflows and AI-powered insights improved reliability and passenger experience.
Show More..

National Grid used Dynatrace SaaS to cut observability total cost of ownership by 18%. The company migrated from Dynatrace Managed... to SaaS in just six months. This move improved collaboration with vendors and partners by giving them secure, real-time access to observability data. National Grid reduced mean time to resolve issues by over 50%. Teams now spend less time on maintenance and more on innovation.
Show More..

Dynatrace helps InPost scale AI-driven logistics across Europe. InPost uses Dynatrace for real-time observability of 61,000+ parcel lockers and AI... systems. The platform enables fast issue resolution, like fixing Kubernetes node problems in seven minutes. Dynatrace supports AI-powered forecasting, workforce planning, and shopping agents. InPost controls costs and improves service quality with Dynatrace's monitoring tools.
Show More..

Dynatrace helps InPost manage a complex hybrid IT environment for parcel delivery. InPost uses Dynatrace for advanced observability, business analytics,... and process visualization. The platform enables faster issue resolution and supports 50% more traffic for digital parcel services. InPost leverages real-user monitoring and automated root-cause analysis to improve customer journeys. Insights from Dynatrace help InPost deliver reliable, seamless parcel experiences across multiple markets.
Show More..

Dynatrace helped Horizon Power deliver reliable energy to remote Australian communities. The company used Dynatrace to gain deep visibility across... its IT systems. Teams now identify and resolve issues in seconds, not days. This reduced operational stress and improved service continuity. Shared dashboards built trust with partners and provided real-time business insights.
Show More..

Dynatrace helped EDF, one of the UK's largest energy providers, improve customer satisfaction. EDF used Dynatrace to quickly resolve issues... in their web and mobile apps, leading to better digital experiences. The platform enabled faster innovation and empowered teams to own and improve products. EDF also modernized its technology stack with AWS and Dynatrace integration. This shift helped EDF attract talent and drive a cultural change focused on data-driven insights.
Show More..

Dynatrace helps Sardegna IT resolve 90% of issues in under 10 minutes. Sardegna IT manages over 1.6 million electronic health... records for the Sardinia region. With Dynatrace, they monitor the full application stack and improve digital health services. Real-time insights from Davis AI reduce IT workload and prevent user impact. Collaboration among stakeholders has improved, eliminating the need for war rooms.
Show More..

FreedomPay used Dynatrace to deliver secure online payment authentication. The company needed to meet strict PCI DSS compliance for payment... data. Dynatrace helped them monitor and optimize their systems. FreedomPay achieved up to 80% faster issue resolution and 50% reduction in troubleshooting time. Mark Tomlinson, Director of Performance and Observability, shared these results.
Show More..

Basware used Dynatrace to cut manual problem analysis by 40%. The company needed to scale fast and improve user experience... as demand grew. Dynatrace gave Basware a single source of truth and automated monitoring. This led to a 12.5% drop in production defects. Developers now analyze test results faster and roll out new services quickly. Basware consolidated tools and improved cloud scalability with Dynatrace.
Show More..

Dynatrace and Keptn helped avodaq speed up its Kubernetes adoption by a year. avodaq used Dynatrace to automate its continuous... delivery pipeline and improve code quality. The AI-powered platform enabled fast problem detection and auto-remediation, stopping bad code from reaching production. avodaq’s small team released new features faster and improved collaboration. The solution increased agility and supported avodaq’s cloud native journey.
Show More..

Accenture used Dynatrace to improve its life insurance and annuity platform. The company reduced observability and log costs by 40%.... Mean time to resolution improved by 90%. Platform availability increased from 99.50% to 99.98%. Dynatrace helped Accenture cut LLM token usage by 20%. The team now predicts and fixes issues faster, giving users a better experience.
Show More..

Mitchells & Butlers used Dynatrace to improve digital operations across 1,700 UK locations. They leveraged AI-powered observability to monitor business-critical... systems and APIs, including integrations with delivery partners. Dynatrace helped reduce incident resolution time by 20%. The platform enabled faster issue detection and improved business efficiency. Mark Forrester, Digital Readiness Manager, highlighted the value of unified monitoring for their hospitality business.
Show More..

Dynatrace helped Mitchells & Butlers achieve 100% application availability. The company used Dynatrace to support new digital revenue streams and... virtual brands. Real-time insights from Dynatrace enabled faster integration with delivery partners and improved customer experiences. Teams now collate data from 1,700 outlets in minutes, not hours. Dynatrace also helped resolve costly ghost order issues, protecting revenue and service quality.
Show More..

Dynatrace helped Meliá Hotels International double its digital transactions, growing from 40% to over 80% during the pandemic. The platform enabled... faster root cause analysis, reducing troubleshooting from hours to minutes or seconds. Meliá used Dynatrace to improve guest experiences and support frictionless digital services like mobile check-in. Teams gained more time for innovation and customer care, driving better business outcomes. AI-powered insights allowed for rapid scaling and enhanced operational efficiency.
Show More..

Carnival Cruise Line used Dynatrace to improve cloud performance monitoring. Before Dynatrace, they struggled with legacy tools and too many... false alerts. Dynatrace gave them a single view and real-time AI-powered insights. This helped Carnival focus on business outcomes like conversions. The team now tests new builds against old ones and deploys faster. Dynatrace supports their cloud migration and scalability goals.
Show More..

Dynatrace helped Wiley simplify its complex cloud-native environment. Wiley used Dynatrace to gain deep observability and advanced AIOps across hundreds... of applications and multiple cloud platforms. This allowed Wiley's teams to identify and resolve issues faster, reduce manual effort, and focus on innovation. The unified platform improved collaboration and ensured reliable, 24/7 access to digital research and education resources. Wiley now delivers seamless user experiences to researchers, learners, and institutions worldwide.
Show More..

WGU used Dynatrace to deliver seamless 24/7 e-learning for over 140,000 students. Before Dynatrace, WGU struggled to see all their... applications and dependencies. Dynatrace gave them a unified view and automated root-cause analysis. Now, WGU can fix issues before students notice, keeping learning platforms available at all times. This proactive approach means fewer disruptions and better student experiences.
Show More..

Dynatrace helped Western Governors University reduce incident resolution time from days to hours. Using AI-powered AWS DevOps Agent, WGU cut... resolution time for key incidents by 77%. The platform gives real-time visibility into application performance and student interactions. Teams can now pinpoint issues quickly and improve the student experience. Dynatrace supports WGU’s move to automated, AI-driven operations.
Show More..

Queen Mary University of London used Dynatrace to replace 30 monitoring tools with one unified platform. The university cut daily... IT alerts from hundreds to just 20, improving uptime during student enrolment. Dynatrace enabled proactive monitoring of lecture room equipment, reducing manual checks. Real-time insights now help staff make smarter, data-driven decisions. The solution supports a smart campus vision and enhances student digital experiences.
Show More..

Dynatrace helped Village Roadshow protect $5 million in ticket sales during a record-breaking movie weekend. The unified observability platform let... the team find and fix ticketing system issues before peak demand. This stopped outages and kept the website running for online ticket buyers. Village Roadshow avoided costly new investments and boosted team morale. IT staff no longer work late nights or weekends to fix urgent problems.
Show More..

Dynatrace helped Racing and Wagering Western Australia (RWWA) speed up cloud migration and improve system performance. RWWA installed Dynatrace in... one day and quickly found issues affecting customer experience. The platform gave real-time insights and AI-powered root-cause analysis. Performance testing that once took days now happens instantly. Teams now collaborate better and respond faster to incidents.
Show More..

Dynatrace helped DISH, a leading streaming and satellite TV provider, simplify its complex cloud and on-premises IT environment. DISH replaced three... monitoring tools with Dynatrace, gaining real-time, AI-powered root-cause analysis. Over 300 employees requested access within a month. The platform enabled DISH to resolve issues before customers were impacted, improving service quality and efficiency. DISH now delivers better customer experiences and differentiates from competitors.
Show More..

Dynatrace has partnered with Bank Muscat to establish Oman's first "Enterprise Command Center," enhancing the bank's IT operations by consolidating over 20 monitoring tools into a unified platform. This deployment has... improved issue detection times by over 80%, positioning Dynatrace as a key player in the financial services sector.
Show More..

Bank Muscat has deployed the Dynatrace platform to establish Oman's first enterprise Command Center, enhancing operational resilience and incident response for digital banking services. The Command Center... consolidates over 20 monitoring tools into a unified observability platform, reducing mean time to detect incidents by over 80%. This initiative marks a shift from reactive to proactive operations, leveraging AI-driven insights for improved service delivery.
Show More..

GMHBA, an Australian health insurer, has deployed Dynatrace's observability platform to enhance its digital infrastructure's performance and reliability. This implementation allows... GMHBA to proactively address IT issues, improving service continuity for its 320,000 members. The platform also facilitated a faster cloud migration to Microsoft Azure, resulting in cost savings reinvested into member services.
Show More..