Dynatrace helped Meliá Hotels International speed up its digital transformation. The hotel chain moved to a cloud-native setup to handle more bookings and improve guest experiences. Dynatrace gave Me...liá fast, AI-powered insights, cutting troubleshooting from hours to minutes or seconds. Digital transactions jumped from 40% to over 80% during the pandemic. Teams now focus more on innovation and guest care, using Dynatrace to quickly fix issues and deliver better service.
Dynatrace helped Meliá Hotels International speed up its digital transformation. Meliá moved its critical apps to the cloud to handle a surge in travel demand. Dynatrace gave them fast, AI-powered in...sights into user experience. Teams now solve problems in minutes instead of hours. This lets staff focus on innovation and better guest service.
Dynatrace helped Mitchells & Butlers create new digital revenue streams. The company used Dynatrace to gain real-time insights and automate reporting across 1,700 outlets. With Dynatrace, they achiev...ed 100% application availability and improved order-at-table experiences, seeing a 20% increase in purchase value. The platform enabled faster integration with delivery partners and helped resolve long-standing issues like 'ghost orders.' Mitchells & Butlers launched virtual brands and improved customer service using Dynatrace’s AI-powered analytics.
Financial Services Case Studies and Success Stories with Dynatrace Platform
CASE STUDY Shriram Capital
Dynatrace helped Shriram Capital improve security and efficiency for its financial services apps. Shriram replaced many monitoring tools with Dynatrace for unified, real-time visibility. The company ...saved over 15 hours of manpower each week and achieved a 20% resource saving using AI-powered automation. Dynatrace enabled faster problem resolution, better compliance, and stronger security. Shriram’s teams now collaborate better and deliver improved digital experiences to millions of customers.
Dynatrace helped Migros Bank improve digital banking by giving full visibility into user journeys and backend systems. The bank used Dynatrace to cut issue resolution times by more than half. Teams n...ow work together better and release new features faster. Customer onboarding and conversions improved. Migros Bank uses Dynatrace automation to keep digital services reliable and easy to use.
Dynatrace helped First National Bank of Omaha simplify their IT operations. The bank replaced many monitoring tools with Dynatrace, cutting costs and making their systems easier to manage. Teams now ...spend less time fixing problems and more time improving customer experience. Dynatrace gives real-time insights, helping the bank prevent issues before they affect customers. The bank improved efficiency and created a smoother digital banking experience.
Dynatrace Application Security helped Raymond James cut open-source software vulnerability alerts from 15,000 to 800. The platform removed false positives and gave clear, actionable insights. Teams n...ow prioritize vulnerabilities by risk, saving time and reducing business risk. Dynatrace Query Language powers fast, data-driven decisions. Faster feedback loops help Raymond James meet strict performance targets and improve customer experience.
Dynatrace helps KBTG deliver better banking experiences. KBTG used Dynatrace to get AI-powered insights and full stack observability. This lets teams find and fix problems 10 times faster. KBTG now h...as one source of truth for all teams. They can spot issues before they happen and work better with outside partners. Teams spend less time on fixes and more time on new ideas.
Dynatrace helped WeLab Bank cut daily alerts from over 100 to less than 5. The Davis AI engine finds system issues early, so root cause analysis now takes minutes instead of hours. WeLab Bank uses Dy...natrace for end-to-end observability and log analysis. This improved IT efficiency and let teams focus on important tasks. The bank now finds problems before they affect customers and delivers a better digital banking experience.
Dynatrace helped FreedomPay improve payment reliability and developer efficiency. FreedomPay used Dynatrace to create a unified observability platform across on-premises and Azure cloud systems. Deve...loper response time improved by 99%. Mean time to identify issues dropped from two months to two minutes. Shared dashboards increased collaboration with customers and enabled faster, data-driven decisions.
Dynatrace helped Zurich North America move 80% of its apps to the cloud in one year. The company saw a 30% drop in observability solution costs. IT service incidents fell by 89%, from 71 to 8 tickets... in a year. Teams used Dynatrace to spot problems early and recover faster from outages. The Carbon Impact App gave insights to help Zurich make eco-friendly choices and support its net-zero goal.
Dynatrace helped Virgin Money improve operations with AI-powered observability. Virgin Money had trouble monitoring many systems with a small team and multiple manual tools. Dynatrace’s OneAgent gave... full visibility across all services in just two days. The platform saved hours of troubleshooting and removed the need for many separate tools. Teams now work together better and make faster decisions using Dynatrace insights.
Dynatrace helped WeLab Bank cut daily system alerts from over 100 to fewer than five. The AI-powered platform gave early warnings for system issues, letting the team fix problems in minutes instead o...f hours. WeLab Bank improved resource management and capacity planning with unified logs and analytics. The solution boosted operational efficiency and made digital banking services more reliable. Customer experience improved because issues were found before they affected users.
Dynatrace helped Nationwide improve banking system resilience and service availability. Nationwide used Dynatrace to get a single view of the customer journey and combine logs, metrics, and traces fo...r better context. The platform enabled faster incident response and smarter decisions with AI. Engineers used Dynatrace to find and fix bugs before deployment, making services more reliable. Nationwide now uses self-healing workflows and service level objectives to reduce manual work and respond quickly to issues.
Dynatrace helped BMS optimize cloud spend and support business growth. BMS moved to a cloud-native environment and needed better visibility into costs. Dynatrace provided real-time, itemized insights... and a custom FinOps platform. BMS reduced cloud spend, improved daily spend tracking, and increased accountability. The solution also accelerated vulnerability response and strengthened security.
Dynatrace helps FreedomPay manage technology and business risks for its global payment platform. FreedomPay used to spend a lot of time finding problems because of many separate monitoring tools. Wit...h Dynatrace, they cut average repair time by 80%. Transaction completion time dropped by 50%. Dynatrace also supports full data governance and compliance. Teams now work together better and have a single source of truth for business and technology data.
Dynatrace helped United Wholesale Mortgage improve client experience by providing full stack observability. UWM wanted to reduce incident resolution time from hours to under 30 minutes. Dynatrace uni...fied monitoring and analytics for over 1,100 IT team members. Teams now make faster, data-driven decisions and collaborate better. UWM can quickly find and fix issues, ensuring stable and scalable applications for its broker partners.
Dynatrace helped loanDepot improve its digital lending platform. The company used Dynatrace to monitor and optimize customer journeys. This made it easier for customers to apply for loans online. Dyn...atrace unified observability across systems, helping teams find and fix issues fast. loanDepot rolled out Dynatrace to most critical apps, supporting cloud migration and better business decisions.
Dynatrace helped Agos improve digital credit services. Agos used Dynatrace to centralize log management and cut log costs by over 50%. Digital signing success rates rose from 70% to 95%, and journey ...completion time dropped from 42 to 16 seconds. Net Promoter Score increased by 12 points. Agos now resolves issues faster and keeps mainframe costs flat. The company also uses Dynatrace to support compliance and sustainability goals.
Dynatrace helped Riyad Bank improve digital banking for its customers. The bank used Dynatrace for end-to-end observability across its private cloud and technology stack. Dynatrace's AI alerts teams ...to problems so they can fix issues before customers notice. Teams use one dashboard to share insights and work together better. Dynatrace supports faster, more confident launches of new digital banking services. Riyad Bank plans to use more Dynatrace features to keep making customer experiences better.
Dynatrace helped First National Bank of Omaha modernize its digital banking services. The bank replaced multiple monitoring tools with Dynatrace, cutting costs and reducing complexity. Teams now use ...one platform for full observability, saving time and effort. Incident response is faster, with fewer people needed to solve problems. The bank improved customer experiences by connecting user activity to mainframe performance. Dynatrace lets FNBO see business impact and act before issues affect customers.
Dynatrace helped Cencosud Scotiabank move from monitoring to full observability. The company gained complete visibility into its financial products and digital channels. Incident resolution time drop...ped by 87.5%, from 4 hours to 30 minutes. System availability improved. The team can now focus on strategic projects like cloud migration. Customer satisfaction increased due to proactive incident prevention.
Dynatrace helps FreedomPay manage payment risks and improve online payment experiences. FreedomPay replaced six monitoring tools with Dynatrace, cutting mean time to repair by 80%. The platform now c...ompletes transactions 50% faster. Dynatrace gives FreedomPay full data governance and helps meet compliance. Teams get clear business insights and work together better to solve problems quickly.
Dynatrace helped TD Bank simplify its monitoring tools and improve digital banking. TD Bank reduced its transaction failure rate from 0.16% to 0.06%. The bank cut monitoring costs by up to 45% by con...solidating tools. Dynatrace's AI features enabled 75% efficiency savings in AIOps. Customer irritants dropped by over 60%, and issue resolution became 20% faster. TD Bank now identifies 25% more incidents proactively.
Dynatrace helped BMO drive its digital-first strategy. BMO used Dynatrace to cut manual log analysis by 60 hours per team each month. The solution reduced problem analysis and resolution time by 80%.... Teams gained 40 extra hours per month for innovation. BMO improved digital banking reliability and customer loyalty with real-time AI insights.
Dynatrace helps FreedomPay manage technology and business risks. FreedomPay needed better observability and security as its payment platform grew. Dynatrace unified monitoring, reduced tool count fro...m six to one, and improved collaboration. FreedomPay cut mean time to remediation by 80%. Transaction completion time dropped by 50%. Dynatrace supports compliance and gives business insights, helping FreedomPay deliver secure, fast payments.
Dynatrace gives KBC Bank full visibility into its IT systems. The bank uses Dynatrace’s AI to quickly find and fix problems. This helps KBC keep its services running smoothly. Dynatrace also helps KB...C meet PSD2 compliance by monitoring both internal systems and third-party APIs. Teams at KBC work better together with clear answers from Dynatrace.
Dynatrace helped TSB Bank speed up its digital transformation. TSB used Dynatrace to monitor its complex multicloud environment. The platform gave TSB real-time, AI-powered insights into customer jou...rneys. Teams saved time by automating manual tasks. This let them focus on innovation and improving digital banking services. TSB now delivers better customer experiences and faster digital service updates.
Dynatrace helped TD Bank improve banking reliability and customer experience. TD Bank used Dynatrace to unify monitoring tools and move to a hybrid cloud. This reduced transaction failure rates from ...0.16% to 0.06%. The bank cut monitoring costs by up to 45% and achieved 75% efficiency gains with AIOps. Customer complaints dropped by over 60% and problem resolution improved by 20%.
Dynatrace and AWS helped PayMaya move to a hybrid cloud for their payment app. PayMaya needed to launch the app in 100 days and reduce infrastructure overhead. Using AWS services and Dynatrace's AI m...onitoring, they cut service management time by 90 days. Problems that took a day to find now take minutes. Downtime issues are fixed in less than an hour. Core app response times are now under a second.
Dynatrace helped KeyBank replace many monitoring tools with one platform. This gave teams a single view and removed silos. KeyBank saw million-dollar savings by cutting unnecessary spend. The platfor...m made it easy to see problems and act fast. KeyBank improved efficiency and sped up deployment cycles. AI and automation helped teams deliver better products and customer experiences.
Dynatrace helped 多倫多道明銀行 improve efficiency and deliver customer-focused banking solutions. The bank faced challenges with complex monitoring tools and slow problem resolution. Dynatrace unified thei...r observability and security, reducing transaction failure rates by 10 basis points and cutting costs by up to 45%. AI-driven operations saved 75% in efficiency. The bank resolved over 60% more issues and improved problem resolution speed by 20%.
Dynatrace helped United Wholesale Mortgage improve its digital mortgage services. UWM wanted to shorten the time to fix issues and improve customer experience. Dynatrace gave UWM full-stack observabi...lity and real-time insights. Teams now solve problems faster, work together better, and make data-driven decisions. UWM can now deliver new features quickly and keep its services stable for customers.
Dynatrace helped BNZ speed up its cloud-first strategy. BNZ used Dynatrace to monitor 85 applications and over 2,500 services. The bank saw a 58% increase in high-quality software releases. Major ser...vice incidents dropped by 94% in five years. BNZ now finds and fixes issues before they impact customers. Teams spend less time on problems and more time on new features.
Dynatrace helps Temenos simplify complex cloud environments. Temenos uses Dynatrace for intelligent observability and AI-powered insights. The platform automates monitoring across hybrid, multicloud ...SaaS, removing blind spots. Temenos teams now focus on innovation and better banking software. AI features let them fix issues faster and improve customer experiences.
Dynatrace helped Village Roadshow fix booking system issues before a major movie weekend. The platform gave clear answers and let the team solve problems fast. Village Roadshow avoided $5 million in ...lost ticket sales. The IT team saved many hours and no longer worked late nights or weekends. Dynatrace made the customer journey smoother and boosted team morale.
CASE STUDY Racing and Wagering Western Australia (RWWA)
Dynatrace helped Racing and Wagering Western Australia (RWWA) improve system visibility and performance. RWWA installed Dynatrace in one day and quickly found issues, including one in a high value ch...annel. The platform's AI enabled real-time root-cause detection and faster incident escalation. Performance test analysis dropped from four days to real time. RWWA gained confidence to accelerate cloud migration and improve customer experience.
Dynatrace helped Village Roadshow protect $5 million in revenue during the record-breaking 'Barbenheimer' opening weekend. The unified observability platform let Village Roadshow quickly find and fix... ticketing system issues before peak demand. Teams no longer work late nights or weekends to resolve outages. Dynatrace improved operational efficiency and boosted team morale. Village Roadshow avoided costly new investments and now resolves problems before they impact customers.
Computer Software Case Studies and Success Stories with Dynatrace Platform
CASE STUDY OneStream
Dynatrace helped OneStream improve its financial planning software by providing unified observability and security. OneStream moved to Azure and needed to simplify its complex cloud setup. Dynatrace ...let them find and fix problems faster, cutting down on support calls and saving millions of dollars in a year. The switch also reduced tool costs by hundreds of thousands per month. Teams now work better together and keep sensitive data secure. OneStream’s engineers quickly saw big value from Dynatrace.
Dynatrace helped SAP improve its cloud operations for the SAP Customer Experience (CX) business. SAP used Dynatrace to automate monitoring, reduce manual work, and consolidate 10 tools into one platf...orm. SAP cut mean time to discover issues by 99%, reduced service-level agreement violations from 16% to 0.1%, and decreased service tickets by 66%. SAP can now grow its CX business and support more customers without raising operational costs.
Dynatrace helped OneStream, a leader in financial planning software, simplify its cloud architecture and improve platform performance. OneStream used Dynatrace for full-stack observability, reducing ...manual log analysis and speeding up problem resolution. The switch led to fewer escalations and cost savings in the seven-figure USD range. OneStream also consolidated tools, cut operating costs, and improved collaboration across teams. Dynatrace's security features ensured compliance with strict financial regulations.
Telecommunications Case Studies and Success Stories with Dynatrace Platform
CASE STUDY BT Digital
Dynatrace helped BT Digital transform its service operations. BT replaced 16 monitoring tools with one unified platform. The team now finds root causes up to 90% faster. Dynatrace enabled real-time p...roblem detection, stopping issues before they affect customers. BT improved stability during major product launches and aims to save £28 million by 2027. Productivity doubled as teams focus on high-value work.
Dynatrace helped TELUS improve customer experience by providing enterprise-wide observability. TELUS reduced mean time to resolution by 45% and cut deployment time from 600 to 20 minutes. The platfor...m enabled faster innovation and more secure software with code-level insights. TELUS removed multiple monitoring tools, saving costs and reducing onboarding time by 30%. Developers now get instant feedback, leading to better customer journeys and proactive problem resolution.
Dynatrace helped BT Digital transform its service operations. BT replaced 16 monitoring tools with one unified platform. Dynatrace enabled real-time issue detection and reduced mean time to investiga...te by up to 90%. The solution improved stability during major product launches. BT expects to save £28 million by 2027 and double team productivity. The platform supports BT's goal of delivering better customer experiences.
Dynatrace helped Deutsche Telekom improve its mobile app, now ranked the best telco provider app in Germany, Austria, and Switzerland. Deutsche Telekom used Dynatrace to monitor its cloud-native envi...ronment and unify observability data. The company cut root cause analysis time by 61%, from 3.3 hours to 1 hour. Mean time to resolve issues dropped by 75%, from four hours to one. Teams now work together better, and customers experience fewer service interruptions.
Dynatrace helped BT improve digital experience and reduce service downtime. BT used Dynatrace to quickly find and fix problems in their IT systems. This led to a 50% reduction in digital incidents an...d service outages for the EE brand. The team gained better visibility and could make faster decisions. Dynatrace was easy to install and made operations more stable.
Dynatrace helped Deutsche Telekom improve its mobile app for customers in Germany, Austria, and Switzerland. The company reduced root cause analysis time by 61%, from 3.3 hours to 1 hour. Mean time t...o resolve issues dropped by 75%, from 4 hours to 1 hour. Teams now work better together with a single view of data. The app is now rated the best among telecom providers in these countries.
Dynatrace helped TELUS improve customer satisfaction by providing full observability across their technology stack. TELUS reduced mean time to repair by 45% and cut deployment time from 600 to 20 min...utes. The platform enabled faster cloud adoption, better code quality, and more secure software. TELUS teams now work more efficiently and proactively, leading to better business results.
Dynatrace helped TELUS move from reactive to proactive system monitoring. TELUS used Dynatrace dashboards and real user monitoring to track customer experience in real time, especially during Black F...riday. Teams resolved issues faster and improved collaboration. Live Debugger cut developer manual effort by up to 96%. Application Security reduced open vulnerabilities by 30% and distinct vulnerabilities by 40%. TELUS gained better visibility, faster innovation, and improved security across its IT environment.
Dynatrace helped BT improve digital experiences and increase conversions. BT used Dynatrace to reduce outage times and digital incidents for the EE brand by 50%. The platform gave BT fast root-cause ...analysis and deep visibility into their IT environment. Teams now make better decisions with AI insights and have less manual work. BT reports fewer callouts and better sleep at night thanks to Dynatrace.
Hospital & Health Care Case Studies and Success Stories with Dynatrace Platform
CASE STUDY CareSource
Dynatrace helped CareSource boost observability insights adoption by 450%. The platform enabled CareSource to instrument over 600 applications in 60 days. Service uptime for prior authorization proce...sses increased to 99%. Automation with Dynatrace led to a 30% reduction in mean time to resolution. Consolidating monitoring tools set CareSource on track to save nearly $1 million over three years.
Transportation/Trucking/Railroad Case Studies and Success Stories with Dynatrace Platform
CASE STUDY U-Haul
Dynatrace helped U-Haul manage its complex software and cloud systems. U-Haul used Dynatrace to get automatic and intelligent observability. This made it easier to find and fix problems fast. Teams s...topped wasting time in war rooms and improved their work/life balance. U-Haul used Session Replay to see how customers use their apps and fix issues. Dynatrace helped U-Haul improve customer experience and increase revenue.
Dynatrace helped Aeroporti di Roma improve airport operations. The company unified observability and security data across its hybrid cloud. This reduced the time to prioritize problems by 70%. Over 9...9% of daily flights now run on time. 90% of travelers clear security in three minutes. ADR can now fix issues faster and keep passengers satisfied.
Dynatrace helped U-Haul improve operational efficiency by consolidating multiple monitoring tools into one platform. U-Haul gained instant observability and AI-powered insights, making it easier to s...pot and fix IT issues. The team now spends less time troubleshooting and more time on innovation. Dynatrace's automation and full-stack visibility support smarter business decisions and better customer experiences.
Dynatrace helped Air France-KLM improve IT operations and cloud migration. The airline used Dynatrace for end-to-end observability and AI-powered monitoring. This let them find and fix problems faste...r, reducing impact on flights and revenue. 80% of e-commerce apps now run on Azure, with data on GCP. Dynatrace replaced old monitoring tools, cut crisis meetings, and improved service reliability. The solution supports Air France-KLM’s goals for better customer service, sustainability, and innovation.
Media Production Case Studies and Success Stories with Dynatrace Platform
CASE STUDY Piksel
Dynatrace helped Piksel manage its complex cloud environment for the Piksel Palette video platform. Piksel struggled with slow root cause analysis and limited visibility, which slowed innovation. Aft...er adopting Dynatrace, Piksel gained instant diagnostics and AI-powered insights. The time to find root causes dropped from a week to minutes. Developers became more productive and innovation sped up. Piksel now solves problems before they impact customers.
Dynatrace helped DISH improve customer experience by providing advanced observability and real-time AI-powered root-cause analysis. DISH replaced three monitoring tools with Dynatrace, making their I...T environment simpler and more efficient. The solution enabled DISH to solve problems before they affected customers. Over 300 employees requested access to Dynatrace within a month. DISH now delivers better service quality and faster issue resolution.
Dynatrace helped Kroger simplify its complex hybrid multi-cloud IT environment. Kroger used Dynatrace's single agent and AI-powered automation to get full-stack visibility and fast, accurate answers ...about performance issues. The solution let teams work together using a common language and focus on innovation instead of troubleshooting. After deploying Dynatrace, Kroger cut support tickets from 700 to 7 per week in just one month. Kroger's IT teams now spend less time in meetings and more time improving customer experience.
Dynatrace helped XXXLutz, a leading European furniture retailer, improve its omnichannel customer journeys. The company used Dynatrace to gain full visibility across its complex technology stack. Che...ckout times dropped from ten seconds to three. Teams now solve problems faster and work better together. Customer satisfaction and loyalty increased. Data-driven insights from Grail support better business decisions and higher revenue.
Dynatrace helps Next improve customer experiences in the UK and worldwide. Next uses Dynatrace for deep visibility into customer journeys. This lets them innovate faster and reduce risk. Teams work b...etter together on a unified platform. Customers are surprised and delighted by the improved service.
Dynatrace helps Next improve customer experience on its website and app. Next uses Dynatrace for real-time monitoring and session replay. This lets teams quickly find and fix problems for customers. ...Next can spot fraud attempts and protect users. Teams across customer service, marketing, and IT use Dynatrace to work better together. Next says customers are impressed by the insights and service they now provide.
Dynatrace helped Photobox improve its e-commerce experience. Photobox used to spend hours finding and fixing problems. With Dynatrace, teams now solve issues in minutes. The company reduced mean time... to resolution by up to 80%. Critical incidents during peak sales dropped by 60%. Real-time insights help Photobox make better decisions and improve customer journeys.
Dynatrace helped Rack Room Shoes improve its e-commerce experience. The company moved from on-premise SAP Hybris to a hybrid cloud on Google Cloud Platform. This increased complexity and made observa...bility hard. Dynatrace gave full-stack observability and AI insights. Teams used Dynatrace Session Replay to analyze user sessions. This led to a 25% increase in conversions. IT, DevOps, and digital teams saved 30% more time for innovation.
Dynatrace gives Motorpoint AI-powered observability for its omnichannel car buying platform. Motorpoint uses Dynatrace to monitor its hybrid cloud and microservices on AWS. The solution reduces triag...e time by about 90%, letting teams focus on innovation. Dynatrace provides instant alerts, real-time insights, and fast vulnerability detection. This helps Motorpoint keep its platform secure and reliable for customers.
Dynatrace helps Next improve customer experience on its website and app. Next uses Dynatrace for real user monitoring and session replay. This lets Next find and fix customer issues fast. Teams use D...ynatrace to work together and keep customers happy. Dynatrace also helps Next spot and stop fraud in real time. Next can innovate quickly and keep its online business growing.
Dynatrace helped EDF improve customer satisfaction by giving engineers real-time insights into digital experiences. EDF used Dynatrace to quickly find and fix problems in their web and mobile apps. T...he platform supported faster innovation and better product stability. EDF launched new products like 'Beat the Peak' and 'Sunday Saver' to help customers manage energy use. Dynatrace also enabled a cultural shift, letting teams take more ownership and use data to improve services.
Dynatrace SaaS helped National Grid cut total observability costs by 18%. National Grid moved from Dynatrace Managed to SaaS in just 6 months. The switch improved collaboration with partners and vend...ors. National Grid no longer needs to maintain separate systems for the UK and US. Mean time to resolve issues improved by over 50%. Teams now spend less time on maintenance and more on innovation.
Dynatrace helps InPost manage modern parcel delivery and expand internationally. InPost uses Dynatrace for business analytics, process visualization, and real-time monitoring. The platform gives InPo...st detailed views of their hybrid IT environment and helps find problems fast. InPost can now handle 50% more data traffic and improve customer satisfaction. About 400 people at InPost use Dynatrace daily to support reliable, fast service.
Dynatrace helped Horizon Power deliver reliable energy to remote communities. Horizon Power used Dynatrace Infrastructure Observability and Security Platform to get deep visibility into their IT syst...ems. The platform let teams find and fix problems in seconds, not days. This reduced customer disruptions and stress for IT staff. Dynatrace also gave real-time insights into the cost of outages, helping Horizon Power focus on important issues and drive innovation.
Dynatrace SaaS helped National Grid cut observability total cost of ownership by 18%. The company moved from Dynatrace Managed to SaaS in just six months. This migration improved visibility and enabl...ed secure, real-time data sharing with partners. National Grid reduced mean time to resolve issues by over 50%. Teams now spend less time on maintenance and more on innovation.
Dynatrace helps InPost manage its complex hybrid IT environment. InPost uses Dynatrace for advanced observability, business analytics, and process visualization. The platform enables faster issue res...olution, improved customer experiences, and supports international expansion. Dynatrace's real-user monitoring and synthetic testing help InPost handle 50% more traffic. InPost benefits from automated root-cause analysis and detailed visualization of business processes.
Dynatrace helped EDF improve digital customer experiences. EDF used Dynatrace to give engineers real-time insights into customer issues. This led to faster problem resolution and better customer sati...sfaction. EDF launched new products and improved service stability. Teams now own their products and use data to keep improving. Dynatrace also helped EDF attract and empower skilled talent.
Dynatrace helps WGU deliver seamless 24/7 e-learning for over 140,000 students. WGU needed end-to-end observability to keep its cloud-based platforms running smoothly, especially during peak times. D...ynatrace gives WGU a unified view of student journeys and quickly finds root causes of issues. The engineering team now resolves problems faster, with less disruption for students. WGU uses Dynatrace to keep learning resources available anytime, anywhere.
Dynatrace helped Queen Mary University of London modernize its digital strategy. The university replaced 30 monitoring tools with Dynatrace, gaining a unified view and reducing daily alerts from hund...reds to about 20. This improved uptime during student enrolment and supported higher student intake. Real-time insights from Dynatrace enabled smarter, data-driven decisions and proactive IT management. The solution also helped the university move toward its smart campus vision and improve student experiences.
Dynatrace helps Vitality, a UK health and life insurance provider, deliver better digital experiences for its members. Vitality used Dynatrace to cut partner integration times from three months to th...ree weeks. The AI-powered platform enabled proactive customer support, reducing customer churn by 65%. IT teams now focus more on innovation, as Dynatrace automates problem detection and resolution. These improvements boost customer loyalty and protect Vitality’s business results.
Dynatrace helped Provinzial, a leading German insurance company, improve business efficiency and transform digital insurance services. Provinzial consolidated 10 monitoring tools into one platform, m...aking IT management easier and cutting costs. The Dynatrace platform uses AI to quickly find and fix problems, keeping services running for 5 million customers. Teams now work better together with shared insights and faster problem-solving. Provinzial expects more savings by moving from managed to SaaS with Dynatrace.
Dynatrace helped USI Insurance Services improve application security and reliability. USI used to spend days finding and fixing issues. With Dynatrace, they now resolve problems in as little as 20 mi...nutes. The platform gives USI real-time visibility, automatic risk detection, and better team collaboration. USI can now spot vulnerabilities faster and work closely with vendors to fix third-party software issues. Dynatrace also helps USI improve user experience and keep sensitive customer data safe.
Dynatrace helped Provinzial, Germany’s second largest public insurer, simplify its IT operations. Provinzial replaced 10 monitoring tools with one unified observability platform. The company improved... collaboration by giving all IT teams shared access to service insights. Dynatrace’s AI and automation features let Provinzial find and fix problems faster. Provinzial reduced mean time to resolution and cut operational costs by moving to SaaS. The insurer now delivers stable digital services to 5 million customers.
Dynatrace helped Al Rajhi Takaful improve insurance renewals by up to 80%. The company used Dynatrace for real-time visibility into customer journeys. This let teams quickly find and fix problems, cu...tting root cause analysis from 10 hours to 15 minutes. Al Rajhi Takaful reduced its monitoring tools from five to two. Application response times dropped from eight seconds to under one second. These changes made customer journeys smoother and boosted business results.
Government Administration Case Studies and Success Stories with Dynatrace Platform
CASE STUDY IP Australia
Dynatrace helped IP Australia achieve 24/7 availability for its digital services. The agency moved from a paper-based system to a 99% digital platform, handling 800,000 online transactions each year.... Dynatrace’s auto discovery and AI-powered insights removed manual work and made it easier to monitor complex multicloud environments. The unified data model and visual mapping tools gave teams a single source of truth and real-time visibility. This allowed IP Australia to keep its systems running smoothly and focus on improving applications.
Dynatrace helps INAIL improve digital service quality and observability. INAIL uses Dynatrace for end-to-end monitoring of applications and infrastructure. The platform lets teams find and fix proble...ms fast, often within an hour. This reduces downtime and improves user experience. INAIL now has better insight into service availability and performance.
Dynatrace helped the state of Minnesota improve citizen trust by providing full transparency across their IT environment. Minnesota IT Services used Dynatrace to break down silos and enable teams to ...solve problems faster. The AIOps features reduced service disruption costs by 85%. Complex issues now resolve in 2 to 3 hours instead of days. Citizens get more reliable online services and better user experiences.
Dynatrace helped Dubai Customs improve the performance of its Mirsal applications. The solution replaced legacy monitoring tools and gave real-time, end-to-end observability. Dubai Customs reduced pe...rformance tests per release by 90%, from 30 to 3. Release cycles are now 70% faster. Customer service improved with proactive issue resolution. Dubai Customs achieved a 91.8% Customer Happiness Index and became a top three Dubai Government entity.
Dynatrace helps Sardegna IT monitor digital health services for the Sardinia region. The company manages over 1.6 million electronic health records. With Dynatrace, they solve 90% of issues in less t...han 10 minutes. This fast problem-solving improves digital services for citizens. The platform also boosts teamwork among service stakeholders.
Dynatrace helped Pasco County improve digital service reliability and security. The county set up an integrated network operations and security center using Dynatrace as the core platform. Teams redu...ced major outages by over 50% in 12 months and cut mean-time-to-resolution by more than half. Customer satisfaction scores increased by up to 6% in several categories. Staff morale improved as fire drills decreased and teams focused on strategic work.
Dynatrace helped the State of Michigan save $4.4 million over five years. The platform unified monitoring for 1,700+ applications across 20 agencies. Staff found and fixed issues in minutes, not week...s. Teams now spend less time on manual work and more on new digital services. Dynatrace's automation improved service reliability and made compliance easier. The state reduced support staff and contractor costs by $2 million.
Dynatrace helps INAIL monitor all digital services and infrastructure. INAIL uses Dynatrace for application performance, infrastructure, and digital experience monitoring. The platform lets teams fin...d and fix issues within an hour. This reduces user disruption and improves service availability. INAIL plans to expand Dynatrace use for security and log management.
Dynatrace helped the State of Minnesota improve digital public services for 5.75 million citizens. The IT agency, MNIT, used Dynatrace for real-time monitoring and full visibility across teams. This ...broke down silos and made collaboration easier. Teams reduced complex problem resolution from 2-3 days to 2-3 hours. Simpler issues now take just 15-20 minutes. The state cut service incident costs by 85%. Citizens now get more reliable online services.
Information Technology and Services Case Studies and Success Stories with Dynatrace Platform
CASE STUDY Sardegna IT
Dynatrace helps Sardegna IT monitor and manage over 1.6 million electronic health records. The company uses Dynatrace for deep observability and real-time issue detection. With Dynatrace, Sardegna IT... resolves 90% of issues in less than 10 minutes. This leads to more efficient digital health services for citizens. The platform also improves collaboration among service stakeholders.
Dynatrace and Keptn helped avodaq speed up its move to Kubernetes by a year. avodaq used Dynatrace’s AI and automation to build a smart, automated delivery pipeline. This made it easier to release be...tter software and stop bad code from going live. The team now works faster and with more confidence. avodaq’s consultants use what they learned to help their own customers with cloud operations.
Dynatrace helped Coca-Cola Hellenic Beverage Company improve IT support and system resilience. The company used Dynatrace to get real-time visibility into its complex IT environment. This led to a 30...% reduction in mean time to resolution and a 10% drop in user-facing incidents within months. Teams now resolve issues faster and work better with vendors. The unified platform gives actionable insights, making operations more reliable and efficient.
Dynatrace helped Skyworks Solutions improve observability and security across its complex, multicloud environment. The company eliminated manual monitoring and gained precise insights into both IT an...d manufacturing processes. Dynatrace Application Security enabled fast identification and remediation of vulnerabilities, including Log4j. Skyworks automated issue detection and is moving toward self-healing applications. This led to greater efficiency, reduced risk, and accelerated digital transformation.
Dynatrace helps Spirit Airlines deliver seamless digital guest experiences. Spirit uses Dynatrace for end-to-end observability, AIOps, and automation. The platform gives Spirit faster issue resolutio...n and deep insights into customer journeys. Dynatrace monitors both internal systems and third-party services. Spirit also uses Grail to analyze data from airport kiosks. This helps Spirit improve guest experiences and keep fares affordable.
Dynatrace helped 奧馬哈第一國家銀行 (FNBO) modernize its digital banking services. FNBO faced challenges with manual log monitoring and high management costs. Dynatrace unified multiple monitoring tools into ...one platform, reducing complexity and saving costs. The bank improved efficiency by cutting down incident response time and team size. FNBO now delivers a smoother banking experience and proactively prevents issues for its customers.
Dynatrace helped ADT unify logs and telemetry data, cutting log monitoring costs by 30-40%. ADT used Dynatrace’s Grail, OpenPipeline, and Davis AI to improve operational efficiency and speed up probl...em resolution. SRE teams reduced mean time to resolution by at least 200%. AutomationEngine enabled ADT to fix issues in seconds instead of hours. The unified observability platform improved customer experience and reliability.
Dynatrace helped Clario improve its clinical trials platform. Clario faced rapid growth and complex systems as it moved to cloud native architecture. Dynatrace provided fast, unified monitoring and A...I-powered insights. Clario gained traceability, automated quality gates, and shift-left testing. Developers now catch issues early and improve code quality. The platform supports safer clinical trials and better patient outcomes.
Dynatrace helped Pegasus Airlines improve customer experience by providing full-stack, AI-powered monitoring across all digital channels. Pegasus replaced multiple monitoring tools with Dynatrace, ga...ining instant insights and auto-remediation capabilities. The platform enabled real-time visibility into web, mobile, and online check-in services, reducing mean-time-to-resolution. Pegasus now resolves IT issues before they impact users, delivering a seamless digital experience and supporting business growth.
Dynatrace helped Park ‘N Fly speed up innovation by up to 43%. The company used Dynatrace for AI-driven insights and full-stack observability in its cloud-native environment. Park ‘N Fly improved cus...tomer experience and released new features faster. The team saw a 29% faster development cadence and delivered 43% more story points in peak sprints. Dynatrace made it easy to spot and fix problems, helping both IT and business teams work better together.
Dynatrace helped Carnival Cruise Line move to the cloud with confidence. Before Dynatrace, Carnival used many old monitoring tools that gave too many alerts and false positives. With Dynatrace, Carni...val got a single view of their systems and real-time answers with AI. The IT team now focuses on business results, not just alerts. Dynatrace lets Carnival test new builds and measure them against old ones. This helps Carnival deploy faster and innovate more.
Dynatrace helped SAP improve cloud operations for its customer experience (CX) business. SAP used Dynatrace to combine monitoring tools and automate processes. This reduced manual work and improved p...erformance for SAP customers. SAP cut mean time to discover issues by 99% and reduced service tickets by 66%. Service-level agreement violations dropped from 16% to 0.1%. SAP can now grow without raising costs.
GMHBA boosts digital reliability with Dynatrace observability
GMHBA, an Australian health insurer, has deployed Dynatrace's observability platform to enhance its digital infrastructure's performance and reliability. This implementation allows GMHBA to proactive...ly address IT issues, improving service continuity for its 320,000 members. The platform also facilitated a faster cloud migration to Microsoft Azure, resulting in cost savings reinvested into member services.
