Real-World Case Studies and Customer Success Stories with Clarity Connect

Google Cloud Platform and Kubernetes helped a top U. S. Medicare provider cut IT spending by 30%. The provider moved...from Amazon Web Services to GCP for better infrastructure control. Perficient designed a tailored cloud migration and containerization strategy. The result was more control, observability, and application customization. Application containerization improved IT management and cost savings.
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Perficient redesigned a mobile app for a large Northeast U. S. health insurer. The goal was to improve user experience,...boost engagement, and build trust. The team used Agile delivery, modernized the platform, and automated 95% of regression tests. The new app launched in eight months, offering better performance and easier navigation. Members and business teams now benefit from a more reliable and user-friendly digital health experience.
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Perficient integrated an AI-powered virtual agent for a leading BCBS health insurer. The insurer faced 1.7 million calls and 209,000... chats each year, overwhelming support teams. The new conversational AI agent uses NLP to answer member questions and handle tasks like eligibility checks and claims. Members now get faster resolutions and reduced wait times. The solution increased advocate capacity and improved member self-service.
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Perficient used Databricks and an open-source large language model to automate code generation for a large Midwest health insurer. The new workflow... eliminated manual obfuscation and de-obfuscation of sensitive data, improving HIPAA compliance and security. The solution cut LLM inference costs by 85% and reduced manual developer work. The insurer now delivers production-ready code faster and with fewer errors, freeing up resources for strategic growth.
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Perficient helped Nationwide Veterinary Services Organization improve its paid search strategy. The goal was to get more leads for over... 300 hospitals and keep cost per acquisition under $180 per location. Perficient audited paid search accounts, used geotargeting, refined keywords, and updated bidding strategies. In three months, cost per acquisition dropped from $197 to $151. Click-through rates went up and cost-per-click went down.
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Sitecore XM helped Emory Healthcare update its old website. The new site has a modern look and is easier for... patients to use. Over 3,000 web pages were moved to the new platform in two years. The new search makes it simple to find doctors and care locations. The marketing team can now build pages faster and manage content better. The website now gives patients quick access to important health information.
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Coveo helped a multinational healthcare services company improve its digital hub for pharmacies, hospitals, and medical institutions. The platform struggled... with billions of data points, slow search, and outdated indexing. Coveo reduced the search index from billions to less than 250,000 items and enabled near real-time data updates. Search catalog efficiency improved by 99%. AI-powered personalization enhanced the user experience and merchandising.
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AWS helped a major semiconductor and connectivity company scale its cloud platform for automotive code collaboration. The company cut AWS... costs by $10,000 a month and improved platform stability. AWS application usage grew from $0 to nearly $1 million in six months. Issue resolution time became 50% faster. Advanced monitoring and security tools improved user experience.
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Perficient used Adobe Experience Manager and managed QA services to help a global automobile rental company. The company faced issues... with website quality and slow content updates. Perficient formed onsite and remote teams to improve QA, streamline content authoring, and build reusable website components. This led to faster content publishing, better site performance, and more brand consistency. The company can now target customers more effectively with personalized content.
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GenAI Integrity Accelerator from Perficient helped a global auto finance provider meet strict AI governance and compliance needs. The company needed... to show it could manage GenAI risks, reduce bias, and follow regulations. The solution enabled custom and industry-standard AI evaluations, supporting ethical and reliable AI use. Results included faster AI deployment, better compliance, and improved confidence in AI outputs.
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Perficient delivered comprehensive QA and usability testing for a top multinational automaker's AI employee chatbot. The chatbot had poor user... experience, performance issues, and scalability problems. Perficient integrated Microsoft Azure and Google Cloud Platform for GPT-4 and Gemini. Testing improved the chatbot's user experience, scalability, and proactive issue detection. The automaker saw rapid, accurate responses and consistent performance across devices.
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Oracle Cloud ERP helped Roeslein & Associates unite all locations with a single global solution. The company moved from spreadsheets... to a centralized platform for finance and supply chain management. Oracle Cloud enabled real-time data, improved inventory visibility, and streamlined payables. Roeslein now manages multiple orders and custom production efficiently. Interactive dashboards give leaders real-time insights and better decision-making.
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Perficient helped Builders FirstSource modernize its legacy truss manager platform by building a new cloud-based Fusion app on Microsoft Azure. The old system... caused inconsistent quotes and lacked analytics. The new solution unified business processes, improved scalability, and enabled on-site estimates using mobile devices. Builders FirstSource now benefits from standardized workflows and a scalable cloud platform for future growth. Cloud training and Microsoft certification guides empowered the BFS team to manage their new environment effectively.
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Perficient used its Envision Framework to help a global leader in the chemical industry improve digital experiences. The company faced... website usability issues and lacked strong digital engagement. Perficient created a digital strategy and a three-year roadmap. The plan focused on better audience engagement, brand evolution, streamlined operations, and continuous improvement. The new approach aims to boost customer self-service, enhance brand messaging, and support sustainable growth.
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Perficient delivered a digital strategy for a global leader in manufacturing, automation, and aerospace. The client faced over 300 outdated... websites, poor product discovery, and low lead conversion. Perficient consolidated web properties, improved navigation, and upgraded user interfaces. They used advanced analytics and content optimization, including generative AI. In under eight weeks, leadership alignment and a unified digital brand enabled better customer journeys and increased operational efficiency.
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Perficient automated incident reporting for a top 5 investor-owned utility provider. The old process had incomplete and disconnected information, slowing... investigations. Perficient built a centralized electronic system for incident reports. The new process helps the client monitor equipment and manage assets better. Predictive tools now reduce future risk and improve safety.
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Perficient helped a top 20 U. S. utility provider move all company data from a legacy on-premises platform to Google...Cloud Platform. The migration used GCP Cloud Storage and BigQuery, creating an automated, resilient framework for data migration. The new analytics environment is more stable and needs less maintenance. The company increased revenue by cutting licensing costs. Automated infrastructure and standardized migration reduced spending.
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Microsoft Teams helped a large public utility holding company improve employee communication and collaboration. The company needed to speed up... user adoption during the COVID-19 pandemic. Perficient's change management team delivered 37 training courses and supported 16,000 users in two migration waves. Over 4,500 unique users visited the IT training site, with more than 35,000 total visits. The help desk received fewer than 10 calls at go-live, showing strong adoption and minimal disruption.
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Perficient helped a multi-billion-dollar tool and equipment manufacturer shift from siloed, transactional processes to a customer-centric, insights-driven approach. The company used... Perficient's Envision Digital Strategy Framework to assess digital maturity, benchmark customer experience, and design new digital journeys. Perficient delivered a three-year strategic roadmap, re-architected the digital technology stack, and created a program success measurement framework. The result was improved customer experience, better digital resource planning, and a clear path for digital transformation.
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Perficient used its Envision Framework and CX IQ assessment to help the world’s largest wood-alternative decking manufacturer align marketing and IT. The company wanted... to double revenue in five years. Perficient led workshops, digital maturity assessments, and strategy sessions. They created a unified digital vision and a roadmap for digital transformation. The client hired a CIO and began executing on new digital initiatives to improve customer experience and support growth.
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Perficient used its Envision Framework to help a top global paint and coatings brand reach small and mid-size industrial wood customers. The client faced... challenges with a fragmented technology stack and gaps in business capabilities. Perficient built a strategy using EnvisionOnline’s Capabilities Library, Platform Selection tool, and customer research. The solution delivered better customer insights, new competitor insights, an OKR and KPI measurement plan, and a modern technology stack.
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Perficient helped a renowned retail tech company assess its ERP system. The company wanted to know if its financial, order-to-cash,... procure-to-pay, commissions, and payroll systems could scale for future growth. Perficient used its Envision Framework to find process gaps and review business workflows. The team recommended process changes and created a roadmap for ERP technology adoption. The project improved business process efficiency and supported global ERP evaluation.
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Perficient helped a Fortune 50 home improvement retailer evaluate three on-premises hardware platforms for large language model (LLM) fine-tuning. The retailer wanted... to optimize its GenAI infrastructure and upskill its technical teams. Perficient developed a scalable, end-to-end LLM fine-tuning system and provided hands-on training. The client gained a robust pipeline for future LLM projects and improved its ability to support GenAI initiatives. This enabled better infrastructure decisions and long-term AI success.
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IBM FileNet P8 and Trans@ction eXpress helped BB&T improve loan services operations. The new content management system automated workflows and... reduced manual tasks. Processing efficiency increased by 20%. FDIC audit time dropped from two weeks to one day. Over 93% of clients now rate service as excellent or very good. Employee onboarding time fell from one week to less than a day. Management confidence in processors rose to 95%.
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Sitecore XM Cloud helped a leading oil and gas midstream operator upgrade from an outdated CMS. The company needed to... support multiple sites after acquiring new pipeline assets. Perficient migrated their sites to Sitecore XM Cloud, using Next.js and Vercel for a modern, headless solution. The new platform improved site performance, made content management easier, and allowed fast scaling for new sites. The content team now publishes updates quickly and manages all sites from one place.
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Coveo replaced the old search system for a global transportation and business services provider. The company needed a new solution... after its search path system was discontinued. Perficient integrated Coveo into 240 regional websites in over 25 languages. Each site saw better search and discovery. The client had fewer customer service calls and more case deflections. The project finished on time and under budget.
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ACCELQ helped a luxury coastal real estate investment firm automate Salesforce regression testing. The team moved from Selenium to ACCELQ’s... codeless platform, letting all QA members automate tests. They recreated 260 tests and developed them three times faster. Team productivity increased by 200%. Test coverage improved for Salesforce core functions and APIs.
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Coveo helped a leading healthcare insurance provider improve its digital customer experience. The insurer faced challenges with overwhelming data and... hard-to-find information on its website. Perficient implemented Coveo, integrated with Sitecore, to deliver intelligent search and consistent results across channels. Customers can now easily find doctors, dentists, pharmacies, and Covid-19 tests. The website click through rate increased by 72% and monthly searches without results dropped by 79%.
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Microsoft Copilot helped a last-mile logistics real estate operator start a pilot program. Perficient created a rollout plan with targeted... personas and training materials. They designed journey maps for high-priority use cases and provided starting prompts. The client saw time and resource savings. The plan gave users the tools to get value from Copilot quickly.
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Performance Explorer is a tool built by Perficient to automate and improve performance testing. The team in Latin America created... it to solve problems with expensive and limited off-the-shelf tools. Performance Explorer helps engineers collect and analyze data, spot risks, and optimize client systems. It works with many data sources and creates easy-to-read graphics. The tool saves clients time and money and helps them innovate faster.
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Perficient helped a leading U. S. HVACR distributor boost GenAI chatbot adoption. The company faced low employee engagement with its...AI tool. Perficient led AI use case workshops and visioning sessions. Employees learned how the chatbot could help with daily tasks. The result was higher chatbot use and better productivity. The solution increased relevance and access across business functions.
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Perficient used Amazon Web Services to modernize the bank’s API architecture. The new cloud-native platform improved mobile banking features and... enabled real-time account management. Customers gained tools for spending insights and automated savings. The solution helped the bank reach more clients and grow customer deposits. The digital-first approach increased the bank’s competitive edge in financial services.
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Perficient built a My Account mobile app for a top three life insurance carrier. The insurer wanted to expand self-service... options but struggled with Agile development and tight deadlines. Perficient created a custom Agile roadmap and used Flutter to deliver the app. The project improved Agile processes, sped up delivery, and gave customers better mobile access. The new app increased engagement and self-service capabilities.
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IBM Watson Assistant helped a major insurance provider cut 25% of call volume by automating mortgagee inquiries. The AI-powered virtual... assistant handles about 5,000 calls per month, letting employees focus on customer service. The chatbot uses natural language to answer questions about homeowner’s insurance. The company can now add new questions without outside help. This solution frees up resources and supports future AI innovation.
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Lockton Re SAGE is a Microsoft Azure-hosted app built for Lockton Companies Inc. It replaced slow, paper-based reinsurance proposal processes... with a real-time, web-based solution. Brokers now adjust and share hundreds of reinsurance structures instantly, cutting deal cycles from weeks to minutes. The app uses deep analytics to help optimize risk profiles and improve decision-making. Lockton Re gained a strong competitive advantage and increased productivity with this digital transformation.
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Perficient modernized a legacy application for a global risk management insurance firm using Microsoft Azure. The old app was slow,... costly, and hard to scale. The new Azure-based solution improved reliability and cut manual troubleshooting. The platform now handles 5X more events per second. The IT team can trace failures more easily and set up new clients faster. The cloud foundation supports future growth and migration.
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Salesforce helped a large EHR vendor modernize its CRM and IT systems. The company faced system performance and integration challenges.... Perficient led a six-month transformation, implementing Sales Cloud, Service Cloud, and integrations with NetSuite and Dell Boomi. The project improved sales and agent productivity, reduced IT maintenance costs, and enabled better provider and patient engagement. The new platform supports growth and real-time data access in healthcare technology.
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Perficient helped Becton Dickinson improve its online commerce experience for the PureWick System. The new site offers guided selling, detailed... product information, and educational resources for patients and caregivers. The project included persona research, journey mapping, and an optimized checkout for older users. The solution enabled a seamless, convenient purchasing experience and helped BD exceed revenue and conversion projections. The focus was on healthcare e-commerce and patient empowerment.
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Informatica’s AI engine, CLAIRE, helped a top-ranked U. S. construction innovator build a business glossary and improve data lineage. The...new data governance platform increased visibility into data anomalies and enabled better metrics and reporting. Role-specific dashboards now provide high-level data insights. The company benefits from a central repository for asset cataloging and trustworthy data domains.
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Adobe Customer Journey Analytics helped a top 20 Fortune-ranked health services firm move from Adobe Analytics to a HIPAA-compliant platform. Perficient migrated 35... websites and mobile apps to CJA. The new analytics solution improved data governance and reduced data handling risks. The client now benefits from better data quality and a scalable analytics platform. This positions the organization for long-term value in healthcare analytics.
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Microsoft Copilot helped a Silicon Valley accounting firm address data security concerns. Perficient ran a pilot program and set up... a Center of Excellence Teams site. They provided targeted training and job-specific use cases for secure AI adoption. The pilot increased AI usage and awareness of Microsoft Purview sensitivity labels. Users stayed active after the pilot and reinforced secure AI practices.
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Perficient modernized the data platform for the largest advisor network in U. S. wealth management. The client needed real-time, accurate...data for portfolio rebalancing. Perficient delivered a two-part AWS-based solution with end-of-day data ingestion and real-time intraday processing. Advisors now access data with millisecond response times. The new platform improved advisor speed, confidence, and operational efficiency.
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Perficient used its Envision and PACE frameworks to help National HSA and Benefits Administrator improve AI governance. The client faced... slow AI adoption and risked falling behind competitors. Perficient identified over 80 AI use cases and built a strategic roadmap. The new AI Center of Excellence and evaluation framework now guide scalable AI investment and strong governance. The client can now prioritize high-impact AI projects and accelerate innovation.
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Perficient helped a leading insurance company improve its marketing operations. The company struggled to explain the value of its marketing... technology and analytics. Perficient created a clear visualization and strategic analysis. This helped the marketing team show its value to the new CMO and the whole company. The solution won a Stackie award for its impact.
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