Real-World Case Studies and Customer Success Stories with Clarity Connect

Coveo AI-Relevance Platform improved search on a smart home and AV solutions leader's commerce site. The site had a large product catalog but poor search made it hard for customers to find items. Per...ficient used Coveo and Optimizely to deliver personalized search and better merchandising. Results included higher engagement, more clicks, fewer search exits, and more purchases by logged-in users. Revenue increased, null search rates dropped, and conversion and average order value went up.
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Coveo search helped a top U.S. outdoor retailer fix poor search relevance on their B2C commerce sites. Customers had trouble finding products, which hurt conversions and revenue. Perficient implement...ed Coveo and a Next.js headless front end. The solution used AI to improve merchandising and product placement. Results included billions of page views, faster page loads, and higher developer satisfaction. The retailer saw more conversions and extra yearly revenue.
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Syndigo Marketplace powered a new mobile app for a leading Midwestern grocery retailer. The retailer needed to modernize in-store shopping and improve retail media and product information. The app de...livered better product images, inventory details, store layouts, and in-store product location services. Shoppers now enjoy an easier and more attractive digital experience. The app launched with new product images and active SKUs.
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IBM FileNet P8 and Trans@ction eXpress helped BB&T improve loan services operations. The new content management system automated workflows and reduced manual tasks. Processing efficiency increased by... 20%. FDIC audit time dropped from two weeks to one day. Over 93% of clients now rate service as excellent or very good. Employee onboarding time fell from one week to less than a day. Management confidence in processors rose to 95%.
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Marketing Cloud Personalization helped a large educators' union improve member engagement. The union wanted a more personalized and user-friendly member portal. Perficient implemented a scalable pers...onalization solution with high-value use cases and knowledge transfer. The union saw higher member engagement, more portal adoption, and increased website conversions. The Marketing Director praised Perficient for their strategy and support.
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Coveo helped a leading healthcare insurance provider improve its digital customer experience. The insurer faced challenges with overwhelming data and hard-to-find information on its website. Perficie...nt implemented Coveo, integrated with Sitecore, to deliver intelligent search and consistent results across channels. Customers can now easily find doctors, dentists, pharmacies, and Covid-19 tests. The website click through rate increased by 72% and monthly searches without results dropped by 79%.
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Sitecore XM Cloud helped a leading oil and gas midstream operator upgrade from an outdated CMS. The company needed to support multiple sites after acquiring new pipeline assets. Perficient migrated t...heir sites to Sitecore XM Cloud, using Next.js and Vercel for a modern, headless solution. The new platform improved site performance, made content management easier, and allowed fast scaling for new sites. The content team now publishes updates quickly and manages all sites from one place.
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Perficient used its Envision Framework to help a top global paint and coatings brand reach small and mid-size industrial wood customers. The client faced challenges with a fragmented technology stack... and gaps in business capabilities. Perficient built a strategy using EnvisionOnline’s Capabilities Library, Platform Selection tool, and customer research. The solution delivered better customer insights, new competitor insights, an OKR and KPI measurement plan, and a modern technology stack.
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Performance Explorer is a tool built by Perficient to automate and improve performance testing. The team in Latin America created it to solve problems with expensive and limited off-the-shelf tools. ...Performance Explorer helps engineers collect and analyze data, spot risks, and optimize client systems. It works with many data sources and creates easy-to-read graphics. The tool saves clients time and money and helps them innovate faster.
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Coveo helped a multinational healthcare services company improve its digital hub for pharmacies, hospitals, and medical institutions. The platform struggled with billions of data points, slow search,... and outdated indexing. Coveo reduced the search index from billions to less than 250,000 items and enabled near real-time data updates. Search catalog efficiency improved by 99%. AI-powered personalization enhanced the user experience and merchandising.
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Sitecore XM helped Emory Healthcare update its old website. The new site has a modern look and is easier for patients to use. Over 3,000 web pages were moved to the new platform in two years. The new... search makes it simple to find doctors and care locations. The marketing team can now build pages faster and manage content better. The website now gives patients quick access to important health information.
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Perficient helped Nationwide Veterinary Services Organization improve its paid search strategy. The goal was to get more leads for over 300 hospitals and keep cost per acquisition under $180 per loca...tion. Perficient audited paid search accounts, used geotargeting, refined keywords, and updated bidding strategies. In three months, cost per acquisition dropped from $197 to $151. Click-through rates went up and cost-per-click went down.
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Perficient helped a top Japanese multinational automobile manufacturer improve data quality and decision-making. The company faced problems with poor data quality, weak data governance, and manual pr...ocesses that increased costs. Perficient implemented a data catalog, a self-serve data marketplace, and automated data quality monitoring. The solution improved data trust, visibility, compliance, and proactive issue identification.
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GenAI Integrity Accelerator from Perficient helped a global auto finance provider meet strict AI governance and compliance needs. The company needed to show it could manage GenAI risks, reduce bias, ...and follow regulations. The solution enabled custom and industry-standard AI evaluations, supporting ethical and reliable AI use. Results included faster AI deployment, better compliance, and improved confidence in AI outputs.
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Perficient used Adobe Experience Manager and managed QA services to help a global automobile rental company. The company faced issues with website quality and slow content updates. Perficient formed ...onsite and remote teams to improve QA, streamline content authoring, and build reusable website components. This led to faster content publishing, better site performance, and more brand consistency. The company can now target customers more effectively with personalized content.
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Perficient helped a large electric vehicle charging network improve customer service and maintenance. The company wanted to support zero-emission vehicle adoption with a fast, reliable charging netwo...rk. Perficient integrated Salesforce, Atlassian, and Pega platforms and managed IT workstreams. They also tested the website, mobile app, and charging station interfaces. Now, customer service reps can access charger state data to help customers and maintenance teams. This improved service and increased charging unit uptime.
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Perficient delivered comprehensive QA and usability testing for a top multinational automaker's AI employee chatbot. The chatbot had poor user experience, performance issues, and scalability problems.... Perficient integrated Microsoft Azure and Google Cloud Platform for GPT-4 and Gemini. Testing improved the chatbot's user experience, scalability, and proactive issue detection. The automaker saw rapid, accurate responses and consistent performance across devices.
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Perficient helped a top 10 global automaker collect vehicle telemetry data for analytics and proactive issue identification. The solution streamlined data ingestion from APIs into a low-latency datab...ase. New analytics APIs, data visualizations, and alerts were created to detect anomalies. The infrastructure is ready for future AI and machine learning expansion. The automaker can now identify issues proactively and respond faster.
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