Clarity Connect Overview
Perficient delivers tailored digital solutions for large enterprises, focusing on enhancing customer connections and business growth. In the contact center software space, Perficient provides tools that facilitate seamless customer interactions, ensuring a high-quality customer experience. A notable feature includes integration with Sitecore XM Cloud, which supports modern content management, improving customer engagement and satisfaction. This platform is designed for businesses seeking to refine their customer service operations by leveraging award-winning technologies like the GenAI Integrity Accelerator. Perficient's solutions are recognized for their impact, as evidenced by accolades such as the Coveo Relevance Accelerator Award. These tools help teams manage customer interactions effectively, leading to improved customer loyalty and business outcomes.
Use Cases
Customers recommend Helpdesk Management, Call Recording, Workflow Management, as the business use cases that they have been most satisfied with while using Clarity Connect.
Business Priorities
Improve Internal Communications is the most popular business priority that customers and associates have achieved using Clarity Connect.
Clarity Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Clarity Connect works with different mediums / channels such as Phone Calls. User Generated Content. and Chat.
Clarity Connect's features include Recording. and Clarity Connect support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Clarity Connect analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Clarity Connect extends Skype for Business (formerly known as Lync) for use as a contact center, intelligently routing and managing incoming communications for customer service...." Peer review
Clarity Connect, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Clarity Connect is a contact center solution native to Skype for Business. It is cloud-managed and can be deployed for on-premises Skype for Business installations.
Popular Business Setting
for Clarity Connect
Top Industries
- Computer Software
- Education
- Information Technology and Services
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Clarity Connect is popular in Computer Software, Education, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Clarity Connect Use Cases
How can Clarity Connect optimize your Helpdesk Management Workflow?
How does Clarity Connect address your Call Recording Challenges?
11 buyers and buying teams have used Cuspera to assess how well Clarity Connect solved their Contact Center Software needs. Cuspera uses 194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Case Studies
CASE STUDY BB&T
CASE STUDY Automobile rental company
CASE STUDY Top global paint and coatings brand
CASE STUDY Perficient
CASE STUDY Leading oil and gas midstream operator
CASE STUDY Nationwide Veterinary Services Organization
Peers used Clarity Connect for helpdesk management and call recording
Clarity Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (21) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Clarity Connect
Top Failure Risks for Clarity Connect
Perficient Inc News
Perficient Earns AWS Premier Tier Services Partner Status in the Amazon Web Services Partner Network
Perficient has achieved AWS Premier Tier Services Partner status, showcasing its expertise in designing and managing AWS workloads. This recognition highlights Perficient's commitment to AWS and its ability to deliver AI-first solutions that drive innovation and enhance customer experiences. The status allows for deeper collaboration within the AWS ecosystem, leveraging Perficient's 100 certified AWS experts.
Perficient Appoints Rajesh Mehta as CFO; Paul Martin To Retire - Yahoo Finance
Perficient has appointed Rajesh Mehta as its new Chief Financial Officer, succeeding Paul Martin, who is retiring. Mehta, with extensive experience in the technology sector, including roles at Wipro and Capgemini, will support Perficient's growth and strategic transformation. Martin, who served as CFO since 2006, played a key role in the company's growth and recent privatization.
Perficient Appoints Yusuf Tayob Chief Executive Officer
Perficient named Yusuf Tayob as chief executive officer, effective May 21, 2025. Tayob brings over 24 years of experience from Accenture, where he led global teams and drove large-scale digital transformation initiatives. The board cited his expertise in scaling businesses and building ecosystem partnerships as key to Perficients next phase of AI-driven growth.
Perficient Receives Two Awards for Exceptional Customer Excellence - Business Wire
Perficient earned two major honors for customer service: Organization of the Year in the 2025 Excellence in Customer Service Awards and the 2025 Customer Impact Award. These accolades recognize Perficients commitment to delivering outstanding digital solutions and client success across industries. The recognition highlights Perficients leadership in digital consulting and technology-driven customer experience.
Perficient Inc Profile
Company Name
Perficient Inc
Company Website
https://www.perficient.com/HQ Location
St Louis, MO 63141, MO
Employees
1001-5000
Social
Financials
IPO
