Clarity Connect Overview

Perficient delivers tailored digital solutions for large enterprises, focusing on enhancing customer connections and business growth. In the contact center software space, Perficient provides tools that facilitate seamless customer interactions, ensuring a high-quality customer experience. A notable feature includes integration with Sitecore XM Cloud, which supports modern content management, improving customer engagement and satisfaction. This platform is designed for businesses seeking to refine their customer service operations by leveraging award-winning technologies like the GenAI Integrity Accelerator. Perficient's solutions are recognized for their impact, as evidenced by accolades such as the Coveo Relevance Accelerator Award. These tools help teams manage customer interactions effectively, leading to improved customer loyalty and business outcomes.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Workflow Management, as the business use cases that they have been most satisfied with while using Clarity Connect.

Other use cases:

  • Collaboration
  • Communication Management
  • Social Media Analytics
  • Contact List Management
  • Forecasting
  • Revenue Cycle Management
  • Generation Of New Leads
See all use cases See less use cases

Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Clarity Connect.

Clarity Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Clarity Connect works with different mediums / channels such as Phone Calls. User Generated Content. and Chat.

Clarity Connect's features include Recording. and Clarity Connect support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Clarity Connect analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The help desk assists users in generating reports in order to track results...." Peer review

Clarity Connect, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Clarity Connect is a contact center solution native to Skype for Business. It is cloud-managed and can be deployed for on-premises Skype for Business installations.

Popular Business Setting

for Clarity Connect

Top Industries

  • Computer Software
  • Education
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Clarity Connect is popular in Computer Software, Education, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Comprehensive Insights on Clarity Connect Use Cases

What benefits does Clarity Connect offer for Helpdesk Management?

How does Clarity Connect address your Call Recording Challenges?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Clarity Connect solved their Contact Center Software needs. Cuspera uses 194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Financial Services

CASE STUDY BB&T

IBM FileNet P8 and Trans@ction eXpress helped BB&T improve loan services operations. The new content management system automated workflows and reduced manual tasks. Processing efficiency increased by... 20%. FDIC audit time dropped from two weeks to one day. Over 93% of clients now rate service as excellent or very good. Employee onboarding time fell from one week to less than a day. Management confidence in processors rose to 95%.

Information Technology and Services

CASE STUDY Perficient

Performance Explorer is a tool built by Perficient to automate and improve performance testing. The team in Latin America created it to solve problems with expensive and limited off-the-shelf tools. ...Performance Explorer helps engineers collect and analyze data, spot risks, and optimize client systems. It works with many data sources and creates easy-to-read graphics. The tool saves clients time and money and helps them innovate faster.

Oil & Energy

CASE STUDY Leading oil and gas midstream operator

Sitecore XM Cloud helped a leading oil and gas midstream operator upgrade from an outdated CMS. The company needed to support multiple sites after acquiring new pipeline assets. Perficient migrated t...heir sites to Sitecore XM Cloud, using Next.js and Vercel for a modern, headless solution. The new platform improved site performance, made content management easier, and allowed fast scaling for new sites. The content team now publishes updates quickly and manages all sites from one place.

Consumer Goods

CASE STUDY Top global paint and coatings brand

Perficient used its Envision Framework to help a top global paint and coatings brand reach small and mid-size industrial wood customers. The client faced challenges with a fragmented technology stack... and gaps in business capabilities. Perficient built a strategy using EnvisionOnline’s Capabilities Library, Platform Selection tool, and customer research. The solution delivered better customer insights, new competitor insights, an OKR and KPI measurement plan, and a modern technology stack.

Hospital & Health Care

CASE STUDY Nationwide Veterinary Services Organization

Perficient helped Nationwide Veterinary Services Organization improve its paid search strategy. The goal was to get more leads for over 300 hospitals and keep cost per acquisition under $180 per loca...tion. Perficient audited paid search accounts, used geotargeting, refined keywords, and updated bidding strategies. In three months, cost per acquisition dropped from $197 to $151. Click-through rates went up and cost-per-click went down.

Automotive

CASE STUDY Automobile rental company

Perficient used Adobe Experience Manager and managed QA services to help a global automobile rental company. The company faced issues with website quality and slow content updates. Perficient formed ...onsite and remote teams to improve QA, streamline content authoring, and build reusable website components. This led to faster content publishing, better site performance, and more brand consistency. The company can now target customers more effectively with personalized content.

lightning

Peers used Clarity Connect for helpdesk management and call recording

Clarity Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

4.67/5

Read Reviews (21)
Analytics

4.59/5

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

4.67/5

Read Reviews (21)
Analytics

4.59/5

Read Reviews (13)

Software Failure Risk Guidance

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for Clarity Connect

Top Failure Risks for Clarity Connect

Perficient Inc News

Executive

Perficient Appoints Rajesh Mehta as CFO; Paul Martin To Retire - Yahoo Finance

Perficient has appointed Rajesh Mehta as its new Chief Financial Officer, succeeding Paul Martin, who is retiring. Mehta, with extensive experience in the technology sector, including roles at Wipro and Capgemini, will support Perficient's growth and strategic transformation. Martin, who served as CFO since 2006, played a key role in the company's growth and recent privatization.

Executive

Perficient Appoints Yusuf Tayob Chief Executive Officer

Perficient named Yusuf Tayob as chief executive officer, effective May 21, 2025. Tayob brings over 24 years of experience from Accenture, where he led global teams and drove large-scale digital transformation initiatives. The board cited his expertise in scaling businesses and building ecosystem partnerships as key to Perficients next phase of AI-driven growth.

Awards

Perficient Receives Two Awards for Exceptional Customer Excellence - Business Wire

Perficient earned two major honors for customer service: Organization of the Year in the 2025 Excellence in Customer Service Awards and the 2025 Customer Impact Award. These accolades recognize Perficients commitment to delivering outstanding digital solutions and client success across industries. The recognition highlights Perficients leadership in digital consulting and technology-driven customer experience.

Awards

Perficient Receives Two Sitecore Experience Awards – Gl ...

Perficient won two 2024 Sitecore Experience Awards for Global Practice Excellence and Best Content Management Modernization.

Perficient Inc Profile

Company Name

Perficient Inc

Company Website

https://www.perficient.com/

HQ Location

St Louis, MO 63141, MO

Employees

1001-5000

Social

Financials

IPO