Clarity Connect: Use-Cases, Insights and Reviews | 2025 Cuspera

Coveo helped a multinational healthcare services company improve its digital hub for pharmacies, hospitals, and medical institutions. The platform struggled with billions of data points, slow search,... and outdated indexing. Coveo reduced the search index from billions to less than 250,000 items and enabled near real-time data updates. Search catalog efficiency improved by 99%. AI-powered personalization enhanced the user experience and merchandising.
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Perficient delivered comprehensive QA and usability testing for a top multinational automaker's AI employee chatbot. The chatbot had poor user experience, performance issues, and scalability problems.... Perficient integrated Microsoft Azure and Google Cloud Platform for GPT-4 and Gemini. Testing improved the chatbot's user experience, scalability, and proactive issue detection. The automaker saw rapid, accurate responses and consistent performance across devices.
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Coveo helped a leading healthcare insurance provider improve its digital customer experience. The insurer faced challenges with overwhelming data and hard-to-find information on its website. Perficie...nt implemented Coveo, integrated with Sitecore, to deliver intelligent search and consistent results across channels. Customers can now easily find doctors, dentists, pharmacies, and Covid-19 tests. The website click through rate increased by 72% and monthly searches without results dropped by 79%.
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GenAI Integrity Accelerator from Perficient helped a global auto finance provider meet strict AI governance and compliance needs. The company needed to show it could manage GenAI risks, reduce bias, ...and follow regulations. The solution enabled custom and industry-standard AI evaluations, supporting ethical and reliable AI use. Results included faster AI deployment, better compliance, and improved confidence in AI outputs.
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Sitecore XM helped Emory Healthcare update its old website. The new site has a modern look and is easier for patients to use. Over 3,000 web pages were moved to the new platform in two years. The new... search makes it simple to find doctors and care locations. The marketing team can now build pages faster and manage content better. The website now gives patients quick access to important health information.
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Perficient used its Envision Framework to help a top global paint and coatings brand reach small and mid-size industrial wood customers. The client faced challenges with a fragmented technology stack... and gaps in business capabilities. Perficient built a strategy using EnvisionOnline’s Capabilities Library, Platform Selection tool, and customer research. The solution delivered better customer insights, new competitor insights, an OKR and KPI measurement plan, and a modern technology stack.
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