Clarity Connect Overview

Perficient delivers tailored digital solutions for large enterprises, focusing on enhancing customer connections and business growth. In the contact center software space, Perficient provides tools that facilitate seamless customer interactions, ensuring a high-quality customer experience. A notable feature includes integration with Sitecore XM Cloud, which supports modern content management, improving customer engagement and satisfaction. This platform is designed for businesses seeking to refine their customer service operations by leveraging award-winning technologies like the GenAI Integrity Accelerator. Perficient's solutions are recognized for their impact, as evidenced by accolades such as the Coveo Relevance Accelerator Award. These tools help teams manage customer interactions effectively, leading to improved customer loyalty and business outcomes.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Workflow Management, as the business use cases that they have been most satisfied with while using Clarity Connect.

Other use cases:

  • Collaboration
  • Communication Management
  • Social Media Analytics
  • Contact List Management
  • Forecasting
  • Revenue Cycle Management
  • Generation Of New Leads
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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using Clarity Connect.

Other priorities:

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Clarity Connect Use-Cases and Business Priorities: Customer Satisfaction Data

Clarity Connect works with different mediums / channels such as Phone Calls. User Generated Content. and Chat.

Clarity Connect's features include Recording. and Clarity Connect support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Clarity Connect analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Clarity Connect extends Skype for Business (formerly known as Lync) for use as a contact center, intelligently routing and managing incoming communications for customer service...." Peer review

Clarity Connect, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Clarity Connect is a contact center solution native to Skype for Business. It is cloud-managed and can be deployed for on-premises Skype for Business installations.

Popular Business Setting

for Clarity Connect

Top Industries

  • Computer Software
  • Education
  • Information Technology and Services

Popular in

  • Enterprise
  • Mid Market
  • Large Enterprise

Clarity Connect is popular in Computer Software, Education, and Information Technology And Services and is widely used by Enterprise, Mid Market, and Large Enterprise.

Clarity Connect Customer wins, Customer success stories, Case studies

What benefits does Clarity Connect offer for Helpdesk Management?

How does Clarity Connect facilitate Call Recording?

11 buyers and buying teams have used Cuspera to assess how well Clarity Connect solved their Contact Center Software needs. Cuspera uses 194 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Top U.S. Medicare provider - Hospital & Health Care

Google Cloud Platform and Kubernetes helped a top U.S. Medicare provider cut IT spending by 30%. The provider moved from Amazon Web Services to GCP for better infrastructure control. Perficient desig...ned a tailored cloud migration and containerization strategy. The result was more control, observability, and application customization. Application containerization improved IT management and cost savings.

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Top 5 investor-owned utility provider - Utilities

Perficient automated incident reporting for a top 5 investor-owned utility provider. The old process had incomplete and disconnected information, slowing investigations. Perficient built a centralize...d electronic system for incident reports. The new process helps the client monitor equipment and manage assets better. Predictive tools now reduce future risk and improve safety.

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Top 20 U.S. Utility provider - Utilities

Perficient helped a top 20 U.S. utility provider move all company data from a legacy on-premises platform to Google Cloud Platform. The migration used GCP Cloud Storage and BigQuery, creating an auto...mated, resilient framework for data migration. The new analytics environment is more stable and needs less maintenance. The company increased revenue by cutting licensing costs. Automated infrastructure and standardized migration reduced spending.

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Roeslein & Associates - Manufacturing

Oracle Cloud ERP helped Roeslein & Associates unite all locations with a single global solution. The company moved from spreadsheets to a centralized platform for finance and supply chain management.... Oracle Cloud enabled real-time data, improved inventory visibility, and streamlined payables. Roeslein now manages multiple orders and custom production efficiently. Interactive dashboards give leaders real-time insights and better decision-making.

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Major semiconductor and connectivity company - Automotive

AWS helped a major semiconductor and connectivity company scale its cloud platform for automotive code collaboration. The company cut AWS costs by $10,000 a month and improved platform stability. AWS... application usage grew from $0 to nearly $1 million in six months. Issue resolution time became 50% faster. Advanced monitoring and security tools improved user experience.

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Luxury coastal real estate investment firm - Professional Services

ACCELQ helped a luxury coastal real estate investment firm automate Salesforce regression testing. The team moved from Selenium to ACCELQ’s codeless platform, letting all QA members automate tests. T...hey recreated 260 tests and developed them three times faster. Team productivity increased by 200%. Test coverage improved for Salesforce core functions and APIs.

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lightning

Peers used Clarity Connect for helpdesk management and call recording

Clarity Connect Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.67/5 ★

Read Reviews (21)
Analytics

4.59/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5 ★

Read Reviews (2)
Custom Reports

4.67/5 ★

Read Reviews (21)
Analytics

4.59/5 ★

Read Reviews (13)

Software Failure Risk Guidance

?

for Clarity Connect

Top Failure Risks for Clarity Connect

Perficient Inc News

Partnership

Perficient and WRITER Announce Strategic Partnership to Revolutionize Enterprise AI Adoption / Perficient

Perficient and WRITER have formed a strategic partnership to enhance enterprise AI adoption. This collaboration integrates WRITER's agentic AI platform with Perficient's consulting expertise to deliver scalable AI solutions. The partnership includes joint innovation labs and aims to accelerate AI deployment and drive measurable business outcomes for Global 2000 clients.

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Partnership

Perficient Earns AWS Premier Tier Services Partner Status in the Amazon ...

Perficient has achieved AWS Premier Tier Services Partner status, highlighting its expertise in designing and managing workloads on AWS. This status reflects Perficient's strategic commitment to AWS and its ability to deliver AI-first solutions that enhance innovation and customer experiences. The recognition allows for deeper collaboration within the AWS partner ecosystem, supporting cloud migration and platform modernization efforts.

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Partnership

Perficient Earns AWS Premier Tier Services Partner Status in the Amazon Web Services Partner Network

Perficient has achieved AWS Premier Tier Services Partner status, showcasing its expertise in designing and managing AWS workloads. This recognition highlights Perficient's commitment to AWS and its ability to deliver AI-first solutions that drive innovation and enhance customer experiences. The status allows for deeper collaboration within the AWS ecosystem, leveraging Perficient's 100 certified AWS experts.

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Executive

Perficient Appoints Rajesh Mehta as CFO; Paul Martin To Retire - Yahoo Finance

Perficient has appointed Rajesh Mehta as its new Chief Financial Officer, succeeding Paul Martin, who is retiring. Mehta, with extensive experience in the technology sector, including roles at Wipro and Capgemini, will support Perficient's growth and strategic transformation. Martin, who served as CFO since 2006, played a key role in the company's growth and recent privatization.

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Perficient Inc Profile

Company Name

Perficient Inc

Company Website

https://www.perficient.com/

HQ Location

St Louis, MO 63141, MO

Employees

1001-5000

Social

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Financials

IPO