Customer stories

Product Business Settings

Clarity Connect is popular in Computer Software, Education, and Information Technology And Services industries and is widely used by Enterprise, Mid Market, and Large Enterprise.

Clarity Connect Product Overview

Perficient delivers tailored digital solutions for large enterprises, focusing on enhancing customer connections and business growth. In the contact center software space, Perficient provides tools that facilitate seamless customer interactions, ensuring a high-quality customer experience. A notable feature includes integration with Sitecore XM Cloud, which supports modern content management, improving customer engagement and satisfaction. This platform is designed for businesses seeking to refine their customer service operations by leveraging award-winning technologies like the GenAI Integrity Accelerator. Perficient's solutions are recognized for their impact, as evidenced by accolades such as the Coveo Relevance Accelerator Award. These tools help teams manage customer interactions effectively, leading to improved customer loyalty and business outcomes.

How satisfied the customers are with Clarity Connect use-cases

Reviews

"...The areas that we think Clarity Connect can be better are reporting and more features to accomodate comprehensive call center needs...." Peer review by Fen H., Director, Computer Software

Clarity Connect Customer Insights, Testimonials and Case Studies

Builders FirstSource - Manufacturing

Perficient helped Builders FirstSource modernize its legacy truss manager platform by building a new cloud-based Fusion app on Microsoft Azure. The old system caused inconsistent quotes and lacked an...alytics. The new solution unified business processes, improved scalability, and enabled on-site estimates using mobile devices. Builders FirstSource now benefits from standardized workflows and a scalable cloud platform for future growth. Cloud training and Microsoft certification guides empowered the BFS team to manage their new environment effectively.

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Major semiconductor and connectivity company - Automotive

AWS helped a major semiconductor and connectivity company scale its cloud platform for automotive code collaboration. The company cut AWS costs by $10,000 a month and improved platform stability. AWS... application usage grew from $0 to nearly $1 million in six months. Issue resolution time became 50% faster. Advanced monitoring and security tools improved user experience.

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Silicon Valley Accounting Firm - Accounting

Microsoft Copilot helped a Silicon Valley accounting firm address data security concerns. Perficient ran a pilot program and set up a Center of Excellence Teams site. They provided targeted training ...and job-specific use cases for secure AI adoption. The pilot increased AI usage and awareness of Microsoft Purview sensitivity labels. Users stayed active after the pilot and reinforced secure AI practices.

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A leading healthcare insurance provider - Insurance

Coveo helped a leading healthcare insurance provider improve its digital customer experience. The insurer faced challenges with overwhelming data and hard-to-find information on its website. Perficie...nt implemented Coveo, integrated with Sitecore, to deliver intelligent search and consistent results across channels. Customers can now easily find doctors, dentists, pharmacies, and Covid-19 tests. The website click through rate increased by 72% and monthly searches without results dropped by 79%.

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Perficient - Information Technology And Services

Performance Explorer is a tool built by Perficient to automate and improve performance testing. The team in Latin America created it to solve problems with expensive and limited off-the-shelf tools. ...Performance Explorer helps engineers collect and analyze data, spot risks, and optimize client systems. It works with many data sources and creates easy-to-read graphics. The tool saves clients time and money and helps them innovate faster.

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Leading provider of safety solutions for fleet vehicles - Automotive - Large

Edge AI transforms school bus safety for a leading fleet solutions provider. The company faced frequent illegal passing of stopped school buses, risking student safety. Perficient built an edge AI sy...stem with cameras, GPS, and neural networks for real-time violation detection. The solution processes data instantly on NVIDIA Jetson Xavier, compiles evidence, and protects student privacy. The result is fewer violations, better driver behavior, and safer student transportation.

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lightning

Peers used Clarity Connect for helpdesk management and call recording

Clarity Connect Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

4.67/5

Read Reviews (21)
Analytics

4.59/5

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.88/5

Read Reviews (2)
Custom Reports

4.67/5

Read Reviews (21)
Analytics

4.59/5

Read Reviews (13)

Software Failure Risk Guidance

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for Clarity Connect

Top Failure Risks for Clarity Connect

Perficient Inc News

Awards
 

Perficient Named a Major Player in Three IDC MarketScapes For AI-First Approach to Customer Experience - 01net

Perficient has been recognized as a Major Player in three IDC MarketScape reports for its AI-first approach in customer experience services. The reports highlight Perficient's strengths in experience design, build, and strategy, emphasizing its ability to deliver personalized, scalable solutions. This recognition underscores Perficient's commitment to transforming businesses through innovative digital experiences.

Partnership
 

Perficient and WRITER Announce Strategic Partnership to Revolutionize Enterprise AI Adoption / Perficient

Perficient and WRITER have formed a strategic partnership to enhance enterprise AI adoption. This collaboration integrates WRITER's agentic AI platform with Perficient's consulting expertise to deliver scalable AI solutions. The partnership includes joint innovation labs and aims to accelerate AI deployment and drive measurable business outcomes for Global 2000 clients.

Partnership
 

Perficient Earns AWS Premier Tier Services Partner Status in the Amazon ...

Perficient has achieved AWS Premier Tier Services Partner status, highlighting its expertise in designing and managing workloads on AWS. This status reflects Perficient's strategic commitment to AWS and its ability to deliver AI-first solutions that enhance innovation and customer experiences. The recognition allows for deeper collaboration within the AWS partner ecosystem, supporting cloud migration and platform modernization efforts.

Partnership
 

Perficient Earns AWS Premier Tier Services Partner Status in the Amazon Web Services Partner Network

Perficient has achieved AWS Premier Tier Services Partner status, showcasing its expertise in designing and managing AWS workloads. This recognition highlights Perficient's commitment to AWS and its ability to deliver AI-first solutions that drive innovation and enhance customer experiences. The status allows for deeper collaboration within the AWS ecosystem, leveraging Perficient's 100 certified AWS experts.

Perficient Inc Profile

Company Name

Perficient Inc

Company Website

https://www.perficient.com/

HQ Location

St Louis, MO 63141, MO

Employees

1001-5000

Social

Financials

IPO