Real-World Case Studies and Customer Success Stories with Bright Pattern

Bright Pattern Contact Center helped Ocular Technologies launch South Africa's first 100% cloud-based contact center. Ocular switched from a white-labeled... solution to Bright Pattern for better communication and integration. The platform enabled 100% uptime, fast deployment, and easy CRM and AI integration. Automated speech analytics now analyze all customer calls, improving customer experience. Ocular also uses IBM Watson AI with Bright Pattern for advanced CX applications like pizza bots.
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Bright Pattern's omnichannel contact center platform helped Everise achieve 30X BPO growth and 100% uptime. Everise used Bright Pattern to... launch new technical support centers quickly and integrate with popular CRMs. The platform enabled a 50% decrease in agent training time. Agents can handle voice, chat, and SMS efficiently. Everise improved customer experience and reliability with Bright Pattern's cloud-based solution.
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Bright Pattern helped BellSystem24 move from on-premise to a fully cloud contact center platform. BellSystem24 cut costs by millions to... tens of millions of Yen and reduced deployment time from months to days. The cloud solution enabled fast adaptation to new digital channels and seamless integration with existing systems. BellSystem24 now meets changing customer demands and supports omnichannel communication. The platform delivered 100% uptime and faster agent training.
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Bright Pattern helped 80024Support move from legacy systems to a cloud-based omnichannel contact center. The company needed to add SMS,... web self-service, and reduce operational costs. Bright Pattern enabled seamless migration, 100% uptime, and integration with tools like Zendesk. 80024Support now offers voice, chat, email, SMS, and web self-service. The platform improved agent experience, training time, and business agility. The company saw high ROI and better customer experience strategies.
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Bright Pattern helped UpCom DTS, Chile's largest BPO, move to a cloud contact center for remote work. UpCom DTS needed... a flexible, scalable, and omnichannel platform to handle a 250% demand spike and enable remote agents. Bright Pattern delivered fast deployment, easy integration with major CRMs, and real-time monitoring. UpCom DTS reduced remote agent training time and improved quality with speech analytics. The platform provided 100% uptime and made it easy to create new remote jobs quickly.
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Bright Pattern helped Omni Interactions move to a cloud-based, omnichannel contact center. Omni Interactions needed a platform that was easy... for remote agents and worked with many CRMs. Bright Pattern provided a reliable, scalable solution with strong APIs and real-time tools. Agents can work from home and still access all needed systems. The platform made it easy to add new channels and clients. Omni Interactions now delivers better customer support for Fortune 1000 companies.
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Bright Pattern Contact Center helped Ocular Technologies launch South Africa's first 100% cloud-based contact center. Ocular needed a cloud platform... for business continuity and remote agent deployment. They switched from a white-labeled solution to Bright Pattern for better communication and integration. The platform enabled fast deployment, 100% uptime, and easy integration with CRM and AI. Ocular added speech analytics and AI bots, improving efficiency and customer experience. Agent training time decreased and the platform supported remote work during COVID-19.
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Bright Pattern's omnichannel contact center platform helped Everise deliver modern customer support for IoT and smart home brands. Everise needed a... reliable, scalable solution with deep CRM integration and 100% uptime. Bright Pattern enabled rapid deployment of new support centers, skills-based routing, and easy agent onboarding. Everise saw 30X BPO growth, 100% uptime, and a 50% decrease in agent training time. The platform's ease of use and flexibility supported Everise's fast-paced growth and evolving business needs.
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Bright Pattern helped BellSystem24 move from on-premise to a fully cloud contact center platform. BellSystem24 needed to adapt to new... digital channels and reduce costs. Bright Pattern’s cloud solution integrated with all systems and deployed in weeks. BellSystem24 saved millions to tens of millions of Yen in capital costs. Deployment time dropped from months to days. The platform enabled fast adaptation to client needs and improved customer service.
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Bright Pattern helped 80024Support move from legacy technology to a cloud-based omnichannel contact center. 80024Support needed to add new channels... like SMS and web self-service, and make it easier for agents to access customer data. The Bright Pattern platform enabled a fast transition, downsizing of physical operations, and added voice, chat, email, SMS, and web self-service. 80024Support saw 100% uptime, lower costs, faster agent training, and better analytics. The company now offers more flexible, personalized customer experiences.
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Bright Pattern Contact Center software helped Ocular Technologies deliver better customer engagement in South Africa. Ocular Technologies used the omnichannel... cloud platform to let customers choose voice, email, chat, social, SMS, and video channels. They added automated billing, credit card payments, and a self-provisioning engine. The solution blended AI from Bright Pattern and IBM Watson, including Facebook Messenger chatbots. This partnership improved efficiency and customer experience for top South African brands.
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Bright Pattern cloud contact center helped UpCom DTS handle a 250% demand surge and enable remote work. The omnichannel platform... integrated with Microsoft Dynamics, Salesforce, and Zendesk. UpCom DTS saw faster deployment, 100% uptime, and reduced remote agent training time. Speech analytics improved quality management and reporting. The solution made it easy to create new remote jobs and connect with all existing systems.
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Bright Pattern Contact Center helped Transcosmos cut agent training time by 88%. The omnichannel platform supports voice, chat, email, and... IVR for global call centers. Transcosmos saw 5X growth in agents using the solution. Email handling time dropped to under 12 hours for most clients. The system delivers 100% uptime and easy, centralized management.
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Bright Pattern helped Sysnet migrate to a 100% cloud-based contact center solution. Sysnet needed PCI DSS compliance, 100% uptime, and... fast agent training for global financial clients. Bright Pattern delivered seamless integration, reliable uptime, and reduced onboarding time. Sysnet now plans to expand to omnichannel support, starting with web chat. The solution improved business continuity and agent experience.
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Bright Pattern helped Zerorez Atlanta move to a 100% remote workforce. The company faced downtime and integration issues with their... old contact center platform. Bright Pattern provided a reliable cloud solution with seamless CRM integration. Agent complaints dropped by 75%. Zerorez Atlanta saved $30-$40 per agent and cut 30 seconds from each call. The platform delivered 100% uptime and strong connectivity.
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Bright Pattern's omnichannel contact center helped Vivax deliver fast, innovative customer support. Vivax needed a true omnichannel solution and advanced... CRM integrations. With Bright Pattern and NewGO, Vivax quickly launched a cloud-based platform. The new system made it easy to switch between channels and manage all customer interactions. Vivax saw increased contactability, higher close rates, faster agent training, and better customer satisfaction.
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Bright Pattern helped Zerorez Atlanta cut agent complaints by 75%. The cloud contact center platform enabled a 100% remote workforce... with no major downtime. Zerorez Atlanta saved $30–$40 per agent and reduced average handle time by 30 seconds per call. The solution integrated smoothly with their proprietary CRM and third-party SMS. Agent frustration dropped, and the company saw fast ROI and lower maintenance costs.
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Bright Pattern's omnichannel contact center helped Vivax deliver faster, more innovative customer support. Vivax needed a true omnichannel solution and... advanced CRM integrations. With Bright Pattern and NewGO, Vivax quickly launched a cloud-based platform. The new system increased contactability, improved close rates, and reduced agent training time. Vivax saw higher customer satisfaction and better reporting across all channels.
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Bright Pattern cloud contact center helped VIPdesk achieve 100% uptime and fast deployment. VIPdesk migrated to the new platform in... just one week. The solution enabled easy integration with Zendesk CRM and reduced agent training time. VIPdesk now scales quickly and enjoys seamless omnichannel customer service. The platform removed outages and improved customer experience for luxury and premium brands.
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Bright Pattern helped The Connection, a large BPO, move from a 20-year-old legacy system to a cloud contact center platform. The Connection gained... 100% uptime, 80% call deflection with self-service IVR, and a 33% reduction in average handle time. The platform enabled flexible CRM integrations and open APIs. The Connection now offers advanced features like AI, SMS, and speech analysis. Bright Pattern's solution improved operational efficiency and customer experience.
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Bright Pattern helped Cenaced move to a cloud-based contact center fast. Cenaced, a non-profit in Mexico, faced a surge to... 10,000 telehealth clients per month during COVID-19. The virtual contact center let staff work safely from home. Cenaced set up more remote assistance centers and handled higher call volumes. The solution enabled quick deployment and seamless integration with existing systems.
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Bright Pattern helped YMCA of the North integrate ServiceNow, Microsoft Dynamics, and Microsoft Teams with their contact center. The previous system... lacked APIs, causing slow onboarding and poor communication. Bright Pattern’s platform enabled fast, seamless integration and automation. The YMCA saved $36,000 in a few months by reducing agent time and increasing efficiency. They expect to recoup the full cost in seven months. The solution improved KPIs and made onboarding faster.
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Bright Pattern helped Next Leadership Development Corporation launch an omnichannel communications center for Black Boston residents. NextLeads needed a platform... for voice, text, email, and webchat to support their community. Bright Pattern provided a unified, easy-to-use solution that improved customer satisfaction and reduced agent training time. Since January 2021, NextLeads made nearly 7,000 calls, delivered over 200 food shipments, and distributed over 300 gift cards. The platform enabled quick deployment and centralized all communications for better support.
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Bright Pattern helped Cenaced move to a cloud-based virtual contact center. Cenaced needed to handle a big rise in telehealth... calls during the COVID-19 pandemic. The solution let Cenaced set up remote work fast and open more remote help centers. Cenaced now supports almost 10,000 clients each month. The cloud platform kept staff safe and let them manage high call volumes easily.
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Bright Pattern's cloud contact center platform helped YMCA of the North integrate ServiceNow, Microsoft Dynamics, and Microsoft Teams. The YMCA automated... business processes, reduced agent onboarding time, and saved $36,000 within months. The solution enabled seamless omnichannel communication and improved agent efficiency. YMCA expects to recoup the full cost of the platform in just seven months. Integration was fast, with APIs allowing quick deployment and immediate results.
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Bright Pattern helped Omni Interactions move to a cloud-based, omnichannel contact center. Omni Interactions needed a platform that was easy... for remote agents and could integrate with many CRMs. Bright Pattern provided a scalable, secure solution that supports up to 20,000 agents. The platform made it easy to add new channels like SMS and chat. Omni Interactions now delivers a seamless customer experience for Fortune 1000 clients.
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Bright Pattern Contact Center helped MarketSource add new digital and mobile channels for recruiters and sales reps. MarketSource needed omnichannel... contact tracking, historical data, and easy reporting. The solution integrated with Salesforce CRM and supported remote teams. MarketSource saw a smooth transition, streamlined workforce, and increased productivity. The platform enabled custom reports, robust call tracking, and centralized reporting across all channels.
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Bright Pattern helped G7 Strategy Group boost outbound calling from 9,000 to 80,000 calls a day. The predictive dialing platform... cut campaign costs by 60% and reduced average handling time by 50%. G7 trained agents faster with the easy-to-use system. The cloud contact center enabled 100% remote work and high scalability for busy seasons. G7 plans to add CRM and text messaging for omnichannel campaigns.
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Bright Pattern contact center software helped MarketSource improve customer experience. MarketSource needed better call tracking, historical data, and omnichannel support.... Bright Pattern provided custom reporting, robust call tracking, and easy integration with Salesforce CRM. The transition was smooth and supported remote teams. MarketSource streamlined its workforce and increased productivity with the new platform.
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Bright Pattern helped G7 Strategy Group improve outbound campaign efficiency with a cloud contact center platform. G7 switched from manual... dialing to predictive dialing, making 80,000 calls a day instead of 9,000. They cut outbound campaign costs by 60%. Average handling time dropped by 50%. The platform allowed 100% remote work and fast agent training. G7 now scales easily during peak seasons and plans to add more Bright Pattern features.
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Bright Pattern helped Money Ladder, a personal finance start-up, improve customer experience with omnichannel communications. The platform enabled 100% uptime,... fast deployment, and better reporting. Money Ladder saw a decrease in agent training time and positive feedback from employees. The solution was easy to use for both admins and agents. Management gained better insight into calls and team performance.
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Bright Pattern Contact Center and Salesforce CRM helped Upstart fix call quality and reliability issues from their old system. Upstart needed better... uptime, integration with Salesforce, and improved reporting. Bright Pattern delivered a 100% cloud-based solution with seamless Salesforce integration and custom features. Upstart saw shorter call waiting times, better call quality, and easier agent onboarding. Their contact center became a strategic advantage, with agents focusing more on customers and less on tools.
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Bright Pattern helped Money Ladder, a personal finance start-up, improve customer experience with omnichannel communications. Money Ladder needed a cloud... platform to connect staff and clients across many channels. Bright Pattern delivered fast deployment, 100% uptime, and easy access to new features. Reporting and supervisory tools improved. Agent training time decreased. Employees and managers liked the platform's ease of use.
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Bright Pattern Contact Center and Salesforce CRM helped Upstart fix call quality and reliability issues. Upstart switched from Five9 after... facing dropped calls and poor support. Bright Pattern provided seamless Salesforce integration and custom features. Upstart saw shorter call waiting times, better system reliability, and easier agent onboarding. The solution enabled 100% uptime and improved customer experience.
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Bright Pattern Omni-Enterprise CX™ helped Officeworks, Australia's largest office supply chain, fix a 60% unanswered call rate. The new mobile... solution let team members answer calls on the go, spreading the load and improving customer service. After switching, Officeworks answered 91% of calls in 60 seconds, up from 40%. NPS jumped from 55 to 65 in one month. Weekly call volume dropped from up to 120,000 to 80,000, showing better customer engagement and efficiency.
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Bright Pattern and Everise delivered a cloud contact center for a major multi-state retail chain. The solution automated five self-service... menus and served 75,000 users with 70% accuracy in the first month. Over 50% of chat and call volume was diverted by chatbot and IVR, reducing pressure on teams. The omnichannel platform enabled fast transition to remote work and improved customer experience. AI-powered automation and integration with Zendesk supported high call volumes during the pandemic.
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Bright Pattern Omni-Enterprise CX™ helped Officeworks, Australia's largest office supply chain, fix major customer service issues. Before, only 40% of... calls were answered and customer satisfaction was low. After using Bright Pattern, 91% of calls were answered in 60 seconds. NPS jumped from 55 to 65 in one month. The new system let team members use mobile devices, spread call loads, and improved security. Officeworks now answers more calls, tracks productivity, and gives better service.
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Bright Pattern and Everise delivered a cloud contact center for a major multi-state retail chain. The company needed to serve... 75,000 customers with omnichannel support during the pandemic. Their old system was siloed and inefficient. The new solution used AI, automation, and self-service channels. Within a month, the platform automated five menus and served 75,000 users with 70% accuracy. Over 50% of chat and call volume was diverted to self-service, reducing pressure on staff and improving customer experience.
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Bright Pattern's cloud contact center software helped Naver move to a 100% remote workforce in weeks. Naver kept all employees... safe and maintained business continuity during the COVID-19 pandemic. The omnichannel platform let Naver support more messaging apps like LINE, WhatsApp, and WeChat. Naver delivered great customer service on every channel. Remote agent training time decreased and uptime stayed at 100%.
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Bright Pattern replaced Weebly's old call center system. The new platform is 100% cloud-based and easy for agents to use.... Bright Pattern set up an IVR to route paid support customers directly to agents and others to self-service. This cut down wait times and improved customer satisfaction. The solution was live in under eight weeks. Weebly saw faster agent training and 100% uptime.
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Bright Pattern’s cloud contact center software helped Naver move all agents to remote work during the COVID-19 pandemic. Naver needed a... 100% cloud-based, omnichannel solution to keep business running and employees safe. Bright Pattern enabled a fast transition to remote work, supporting popular messaging apps like LINE, WhatsApp, and WeChat. Naver maintained business continuity and efficient customer service. The platform provided 100% uptime, fast deployment, and access to the latest technology.
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Bright Pattern replaced Weebly's legacy call center system. Weebly needed a scalable, easy-to-use, cloud-based contact center solution. Bright Pattern deployed... an IVR that routed paid support customers directly to agents and others to self-service. The new system cut wait times and improved customer care. Deployment took less than eight weeks. Agent training time decreased and uptime reached 100%.
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Bright Pattern helped Republic Wireless achieve a 95% customer satisfaction rate with a 100% remote workforce. The omnichannel contact center... platform integrated with Zendesk and enabled flexible call routing and custom workflows. Republic Wireless supported hundreds of thousands of members without a traditional call center. The solution allowed fast adaptation to new products and changing support needs. Bright Pattern's drag-and-drop journey builder and invitation to call features improved customer experience.
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Bright Pattern helped Telikom Ltd move its contact center to the cloud. Telikom wanted to reduce hardware needs and improve... reliability. Gapcloud and Bright Pattern delivered a cloud-based omnichannel platform with Microsoft Teams integration. Telikom saw faster call handling and better customer service. The new system made it easy to add self-service options and train agents. Telikom quickly moved all mobile customer service teams to the new platform.
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Bright Pattern helped Republic Wireless support a 100% remote workforce. The company needed to handle more complex support as membership... grew. Bright Pattern's omnichannel contact center integrated with Zendesk and offered flexible call routing. Republic Wireless used features like scheduled services and invitation to call. The solution enabled seamless support for hundreds of thousands of members. Republic Wireless achieved a 95% customer satisfaction rate with no traditional call center.
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Bright Pattern's omnichannel cloud contact center software helped Hurtigruten improve customer experience for international travel. The company integrated Salesforce CRM... and AI tools, making customer journeys seamless. Agent training time dropped by 50%. IVR set-up time decreased by 25%. The platform enabled remote work and better email tracking, streamlining operations for Hurtigruten.
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Bright Pattern’s omnichannel cloud contact center software helped Hurtigruten improve customer experience for international travel. Hurtigruten needed more flexible support,... better self-service, and seamless omnichannel journeys. Bright Pattern integrated with Salesforce and AI tools, enabling easy IVR setup and remote agent support. Hurtigruten reduced agent training time by 50% and IVR setup time by 25%. The platform improved email tracking, reporting, and remote workforce capabilities.
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Bright Pattern's AI-powered omnichannel platform helped Randstad automate service management. Randstad integrated Bright Pattern with Ivanti Service Manager and PeopleSoft.... They achieved ROI payback in just a few months by reducing workforce costs and improving automation. The solution enabled 100% cloud-based support for remote work and centralized reporting. Randstad now plans to expand Bright Pattern to more business units.
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Bright Pattern helped Randstad improve service management with an AI-powered omnichannel platform. Randstad needed to automate and centralize their service... management for better customer satisfaction and ROI. They replaced legacy systems with Bright Pattern for cloud, AI, chat, SMS, and omnichannel support. Randstad achieved ROI payback in just a few months. The solution enabled call deflection, reduced workforce costs, and supported remote work. Other departments at Randstad are now adopting Bright Pattern for more business processes.
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Bright Pattern helped Level, a smart home technology startup, launch its Level Lock with seamless customer support. Level needed a... CX platform that integrated with their CRM and scaled fast. Bright Pattern provided easy setup, omnichannel support, and video capabilities. The platform saved significant time for Level's support lead. Level plans to add video chat to further improve customer satisfaction.
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Bright Pattern helped Level, a smart home technology startup, launch its first product, the Level Lock. Level needed a CX... platform that was easy to set up, integrated with their CRM, and could scale quickly. Bright Pattern provided fast deployment, omnichannel support, and strong customer service. The platform saved significant time for Level’s support team. Level plans to add video chat to improve customer satisfaction during product installation.
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Bright Pattern’s omnichannel cloud contact center software helped United Power improve customer and agent experience. United Power faced issues with... their old system, including poor reporting, lack of flexibility, and frequent outages. With Bright Pattern, they gained advanced routing, easy reporting, callback features, and skills-based routing. The platform reduced average hold times, abandoned calls, and agent training time. Customer satisfaction and agent experience increased. United Power now benefits from seamless omnichannel surveys and quality management tools.
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Bright Pattern's omnichannel cloud contact center software helped United Power improve agent experience and customer satisfaction. United Power saw a... drop in average hold times and abandoned calls using callback features. The platform made reporting easy and agent training faster. Omnichannel surveys improved customer feedback. Skills-based routing and AI-powered tools streamlined operations for this large utilities provider.
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Bright Pattern’s platform gave a top U. S. health insurance company 100% uptime and remote work for 46,000 employees. The...company used preview and predictive dialing to boost agent productivity and campaign results. The solution automated routine tasks and improved outbound call quality. The platform enabled fast implementation, eliminated downtime, and helped diagnose connectivity issues. The company saw higher conversion rates and better ROI with HIPAA and PCI compliance.
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Bright Pattern’s platform helped a major US health insurance company support over 20 million members and 46,000 employees. The company needed... reliable outbound dialing and remote work capabilities. Bright Pattern delivered 100% uptime, eliminated technical issues, and enabled remote agents. The platform increased outbound call quality, agent productivity, and conversion rates. The solution was quick to implement and improved campaign management while maintaining HIPAA and PCI compliance.
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Bright Pattern helped Sysnet deliver PCI compliant solutions to financial institutions. Sysnet needed a reliable, cloud-based contact center platform with... 100% uptime and easy agent training. Bright Pattern enabled a seamless migration, improved uptime, and reduced onboarding time. Sysnet now plans to expand to an omnichannel experience with Bright Pattern. The solution provided fast deployment, seamless integration, and strong support.
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Bright Pattern cloud contact center helped VIPdesk deliver better customer experiences for luxury and premium brands. VIPdesk needed a 100%... cloud platform to support remote agents and easy integration with Zendesk CRM. They switched to Bright Pattern for the latest technology and simple pricing. Migration took just one week. VIPdesk now enjoys 100% uptime, faster deployment, and easier agent training. The platform is easy to use and integrates with key software. VIPdesk reports no outages and improved support for their brand ambassadors.
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Bright Pattern Contact Center helped Transcosmos manage global call centers in 31 countries. The company needed fast scaling, omnichannel support,... and easy agent training. Bright Pattern delivered a unified system for voice, chat, email, and IVR. Agent training time dropped by 88%, now just three hours. Email handling time is under 12 hours for most clients. Usage of the platform grew five times. The solution provides 100% uptime and major cost savings.
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Bright Pattern helped The Connection, a large BPO provider, move from a 20-year-old legacy system to a cloud platform. The Connection needed... more flexibility, 100% uptime, and easy integration with CRMs. Bright Pattern delivered a fast rollout, custom features, and open API support. The Connection now uses tools like AI, SMS, and webchat. They achieved 80% call deflection with self-service IVR and cut average handle time by 33%. Uptime improved to 100%.
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Bright Pattern helped Sun Country Airlines improve customer service with omnichannel communication and quality management. The airline replaced Cisco to... get better reporting, real-time metrics, and support for more digital channels. Bright Pattern’s platform unified all channels, lowered agent frustration, and made data reporting easier. Sun Country saw a significant decrease in average handle time and an increase in calls handled. Managers could now change workflows quickly without IT help.
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