Bright Pattern: Contact Center Software | Cloud-Based
AI Powered
Hospitality Case Studies and Success Stories with Bright Pattern
CASE STUDY Hurtigruten
Bright Pattern’s omnichannel cloud contact center software helped Hurtigruten improve customer experience for international travel. Hurtigruten needed more flexible support, better self-service, and ...seamless omnichannel journeys. Bright Pattern integrated with Salesforce and AI tools, enabling easy IVR setup and remote agent support. Hurtigruten reduced agent training time by 50% and IVR setup time by 25%. The platform improved email tracking, reporting, and remote workforce capabilities.
Financial Services Case Studies and Success Stories with Bright Pattern
CASE STUDY Money Ladder
Bright Pattern helped Money Ladder, a personal finance start-up, improve customer experience with omnichannel communications. Money Ladder needed a cloud platform to connect staff and clients across ...many channels. Bright Pattern delivered fast deployment, 100% uptime, and easy access to new features. Reporting and supervisory tools improved. Agent training time decreased. Employees and managers liked the platform's ease of use.
Bright Pattern Contact Center and Salesforce CRM helped Upstart fix call quality and reliability issues from their old system. Upstart needed better uptime, integration with Salesforce, and improved ...reporting. Bright Pattern delivered a 100% cloud-based solution with seamless Salesforce integration and custom features. Upstart saw shorter call waiting times, better call quality, and easier agent onboarding. Their contact center became a strategic advantage, with agents focusing more on customers and less on tools.
Non-Profit Organization Management Case Studies and Success Stories with Bright Pattern
CASE STUDY Next Leadership Development Corporation (NextLeads)
Bright Pattern helped Next Leadership Development Corporation launch an omnichannel communications center for Black Boston residents. NextLeads needed a platform for voice, text, email, and webchat t...o support their community. Bright Pattern provided a unified, easy-to-use solution that improved customer satisfaction and reduced agent training time. Since January 2021, NextLeads made nearly 7,000 calls, delivered over 200 food shipments, and distributed over 300 gift cards. The platform enabled quick deployment and centralized all communications for better support.
Bright Pattern helped YMCA of the North integrate ServiceNow, Microsoft Dynamics, and Microsoft Teams with their contact center. The previous system lacked APIs, causing slow onboarding and poor comm...unication. Bright Pattern’s platform enabled fast, seamless integration and automation. The YMCA saved $36,000 in a few months by reducing agent time and increasing efficiency. They expect to recoup the full cost in seven months. The solution improved KPIs and made onboarding faster.
Bright Pattern helped Cenaced move to a cloud-based virtual contact center. Cenaced needed to handle a big rise in telehealth calls during the COVID-19 pandemic. The solution let Cenaced set up remot...e work fast and open more remote help centers. Cenaced now supports almost 10,000 clients each month. The cloud platform kept staff safe and let them manage high call volumes easily.
Consumer Services Case Studies and Success Stories with Bright Pattern
CASE STUDY Vivax
Bright Pattern's omnichannel contact center helped Vivax deliver fast, innovative customer support. Vivax needed a true omnichannel solution and advanced CRM integrations. With Bright Pattern and New...GO, Vivax quickly launched a cloud-based platform. The new system made it easy to switch between channels and manage all customer interactions. Vivax saw increased contactability, higher close rates, faster agent training, and better customer satisfaction.
Bright Pattern helped Zerorez Atlanta move to a 100% remote workforce. The company faced downtime and integration issues with their old contact center platform. Bright Pattern provided a reliable clo...ud solution with seamless CRM integration. Agent complaints dropped by 75%. Zerorez Atlanta saved $30-$40 per agent and cut 30 seconds from each call. The platform delivered 100% uptime and strong connectivity.
Telecommunications Case Studies and Success Stories with Bright Pattern
CASE STUDY Republic Wireless
Bright Pattern helped Republic Wireless support a 100% remote workforce. The company needed to handle more complex support as membership grew. Bright Pattern's omnichannel contact center integrated w...ith Zendesk and offered flexible call routing. Republic Wireless used features like scheduled services and invitation to call. The solution enabled seamless support for hundreds of thousands of members. Republic Wireless achieved a 95% customer satisfaction rate with no traditional call center.
Bright Pattern helped Telikom Ltd move its contact center to the cloud. Telikom wanted to reduce hardware needs and improve reliability. Gapcloud and Bright Pattern delivered a cloud-based omnichanne...l platform with Microsoft Teams integration. Telikom saw faster call handling and better customer service. The new system made it easy to add self-service options and train agents. Telikom quickly moved all mobile customer service teams to the new platform.
Human Resources Case Studies and Success Stories with Bright Pattern
CASE STUDY Randstad
Bright Pattern helped Randstad improve service management with an AI-powered omnichannel platform. Randstad needed to automate and centralize their service management for better customer satisfaction... and ROI. They replaced legacy systems with Bright Pattern for cloud, AI, chat, SMS, and omnichannel support. Randstad achieved ROI payback in just a few months. The solution enabled call deflection, reduced workforce costs, and supported remote work. Other departments at Randstad are now adopting Bright Pattern for more business processes.
Consumer Electronics Case Studies and Success Stories with Bright Pattern
CASE STUDY Level
Bright Pattern helped Level, a smart home technology startup, launch its first product, the Level Lock. Level needed a CX platform that was easy to set up, integrated with their CRM, and could scale ...quickly. Bright Pattern provided fast deployment, omnichannel support, and strong customer service. The platform saved significant time for Level’s support team. Level plans to add video chat to improve customer satisfaction during product installation.
Retail Case Studies and Success Stories with Bright Pattern
CASE STUDY A major multi-state retail chain in the United States
Bright Pattern and Everise delivered a cloud contact center for a major multi-state retail chain. The company needed to serve 75,000 customers with omnichannel support during the pandemic. Their old ...system was siloed and inefficient. The new solution used AI, automation, and self-service channels. Within a month, the platform automated five menus and served 75,000 users with 70% accuracy. Over 50% of chat and call volume was diverted to self-service, reducing pressure on staff and improving customer experience.
Bright Pattern Omni-Enterprise CX™ helped Officeworks, Australia's largest office supply chain, fix major customer service issues. Before, only 40% of calls were answered and customer satisfaction wa...s low. After using Bright Pattern, 91% of calls were answered in 60 seconds. NPS jumped from 55 to 65 in one month. The new system let team members use mobile devices, spread call loads, and improved security. Officeworks now answers more calls, tracks productivity, and gives better service.
Utilities Case Studies and Success Stories with Bright Pattern
CASE STUDY United Power
Bright Pattern’s omnichannel cloud contact center software helped United Power improve customer and agent experience. United Power faced issues with their old system, including poor reporting, lack o...f flexibility, and frequent outages. With Bright Pattern, they gained advanced routing, easy reporting, callback features, and skills-based routing. The platform reduced average hold times, abandoned calls, and agent training time. Customer satisfaction and agent experience increased. United Power now benefits from seamless omnichannel surveys and quality management tools.
Computer & Network Security Case Studies and Success Stories with Bright Pattern
CASE STUDY Sysnet
Bright Pattern helped Sysnet deliver PCI compliant solutions to financial institutions. Sysnet needed a reliable, cloud-based contact center platform with 100% uptime and easy agent training. Bright ...Pattern enabled a seamless migration, improved uptime, and reduced onboarding time. Sysnet now plans to expand to an omnichannel experience with Bright Pattern. The solution provided fast deployment, seamless integration, and strong support.
Insurance Case Studies and Success Stories with Bright Pattern
CASE STUDY One of the largest health insurance companies in the United States
Bright Pattern’s platform helped a major US health insurance company support over 20 million members and 46,000 employees. The company needed reliable outbound dialing and remote work capabilities. B...right Pattern delivered 100% uptime, eliminated technical issues, and enabled remote agents. The platform increased outbound call quality, agent productivity, and conversion rates. The solution was quick to implement and improved campaign management while maintaining HIPAA and PCI compliance.
Marketing and Advertising Case Studies and Success Stories with Bright Pattern
CASE STUDY MarketSource
Bright Pattern contact center software helped MarketSource improve customer experience. MarketSource needed better call tracking, historical data, and omnichannel support. Bright Pattern provided cus...tom reporting, robust call tracking, and easy integration with Salesforce CRM. The transition was smooth and supported remote teams. MarketSource streamlined its workforce and increased productivity with the new platform.
Bright Pattern helped G7 Strategy Group improve outbound campaign efficiency with a cloud contact center platform. G7 switched from manual dialing to predictive dialing, making 80,000 calls a day ins...tead of 9,000. They cut outbound campaign costs by 60%. Average handling time dropped by 50%. The platform allowed 100% remote work and fast agent training. G7 now scales easily during peak seasons and plans to add more Bright Pattern features.
Internet Case Studies and Success Stories with Bright Pattern
CASE STUDY Weebly
Bright Pattern replaced Weebly's old call center system. The new platform is 100% cloud-based and easy for agents to use. Bright Pattern set up an IVR to route paid support customers directly to agen...ts and others to self-service. This cut down wait times and improved customer satisfaction. The solution was live in under eight weeks. Weebly saw faster agent training and 100% uptime.
Bright Pattern’s cloud contact center software helped Naver move all agents to remote work during the COVID-19 pandemic. Naver needed a 100% cloud-based, omnichannel solution to keep business running... and employees safe. Bright Pattern enabled a fast transition to remote work, supporting popular messaging apps like LINE, WhatsApp, and WeChat. Naver maintained business continuity and efficient customer service. The platform provided 100% uptime, fast deployment, and access to the latest technology.
Information Technology and Services Case Studies and Success Stories with Bright Pattern
CASE STUDY UpCom DTS
Bright Pattern helped UpCom DTS, Chile's largest BPO, move to a cloud contact center for remote work. UpCom DTS needed a flexible, scalable, and omnichannel platform to handle a 250% demand spike and... enable remote agents. Bright Pattern delivered fast deployment, easy integration with major CRMs, and real-time monitoring. UpCom DTS reduced remote agent training time and improved quality with speech analytics. The platform provided 100% uptime and made it easy to create new remote jobs quickly.
Bright Pattern helped Omni Interactions move to a cloud-based, omnichannel contact center. Omni Interactions needed a platform that was easy for remote agents and worked with many CRMs. Bright Patter...n provided a reliable, scalable solution with strong APIs and real-time tools. Agents can work from home and still access all needed systems. The platform made it easy to add new channels and clients. Omni Interactions now delivers better customer support for Fortune 1000 companies.
Bright Pattern Contact Center helped Ocular Technologies launch South Africa's first 100% cloud-based contact center. Ocular needed a cloud platform for business continuity and remote agent deploymen...t. They switched from a white-labeled solution to Bright Pattern for better communication and integration. The platform enabled fast deployment, 100% uptime, and easy integration with CRM and AI. Ocular added speech analytics and AI bots, improving efficiency and customer experience. Agent training time decreased and the platform supported remote work during COVID-19.
Bright Pattern helped BellSystem24 move from on-premise to a fully cloud contact center platform. BellSystem24 needed to adapt to new digital channels and reduce costs. Bright Pattern’s cloud solutio...n integrated with all systems and deployed in weeks. BellSystem24 saved millions to tens of millions of Yen in capital costs. Deployment time dropped from months to days. The platform enabled fast adaptation to client needs and improved customer service.
Bright Pattern helped 80024Support move from legacy technology to a cloud-based omnichannel contact center. 80024Support needed to add new channels like SMS and web self-service, and make it easier f...or agents to access customer data. The Bright Pattern platform enabled a fast transition, downsizing of physical operations, and added voice, chat, email, SMS, and web self-service. 80024Support saw 100% uptime, lower costs, faster agent training, and better analytics. The company now offers more flexible, personalized customer experiences.
Bright Pattern's omnichannel contact center platform helped Everise deliver modern customer support for IoT and smart home brands. Everise needed a reliable, scalable solution with deep CRM integrati...on and 100% uptime. Bright Pattern enabled rapid deployment of new support centers, skills-based routing, and easy agent onboarding. Everise saw 30X BPO growth, 100% uptime, and a 50% decrease in agent training time. The platform's ease of use and flexibility supported Everise's fast-paced growth and evolving business needs.
Other Industry Case Studies and Success Stories with Bright Pattern
CASE STUDY Transcosmos
Bright Pattern Contact Center helped Transcosmos manage global call centers in 31 countries. The company needed fast scaling, omnichannel support, and easy agent training. Bright Pattern delivered a ...unified system for voice, chat, email, and IVR. Agent training time dropped by 88%, now just three hours. Email handling time is under 12 hours for most clients. Usage of the platform grew five times. The solution provides 100% uptime and major cost savings.
Bright Pattern cloud contact center helped VIPdesk deliver better customer experiences for luxury and premium brands. VIPdesk needed a 100% cloud platform to support remote agents and easy integratio...n with Zendesk CRM. They switched to Bright Pattern for the latest technology and simple pricing. Migration took just one week. VIPdesk now enjoys 100% uptime, faster deployment, and easier agent training. The platform is easy to use and integrates with key software. VIPdesk reports no outages and improved support for their brand ambassadors.
Bright Pattern helped Sun Country Airlines improve customer service with omnichannel communication and quality management. The airline replaced Cisco to get better reporting, real-time metrics, and s...upport for more digital channels. Bright Pattern’s platform unified all channels, lowered agent frustration, and made data reporting easier. Sun Country saw a significant decrease in average handle time and an increase in calls handled. Managers could now change workflows quickly without IT help.
Bright Pattern helped The Connection, a large BPO provider, move from a 20-year-old legacy system to a cloud platform. The Connection needed more flexibility, 100% uptime, and easy integration with C...RMs. Bright Pattern delivered a fast rollout, custom features, and open API support. The Connection now uses tools like AI, SMS, and webchat. They achieved 80% call deflection with self-service IVR and cut average handle time by 33%. Uptime improved to 100%.
