Real-World Case Studies and Customer Success Stories with 8x8 Business Phone

8x8 Communication APIs helped ShopBack boost customer engagement by 5x. ShopBack is a rewards program that gives cashback for online... and in-store payments. The company used SMS to connect with shoppers across many categories. This improved the shopping experience and increased savings for users. 8x8's solution made it easier for ShopBack to reach and reward customers.
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8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75%... gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy phone system with 8x8’s cloud communications platform. The switch improved audio quality, simplified IT management, and delivered stable connectivity for retail operations across Europe.
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8x8 provided Halfords with a cloud communication platform. Halfords unified 444 stores, 367 garages, and 120 vans on a single... system. The new platform replaced an old phone system that was hard to scale and caused customer frustration. Now, customers use one number to reach any department. Teams connect with customers by voice, chat, email, SMS, and social media. Halfords improved customer experience and made operations more efficient.
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8x8’s SMS API helped Coda Payments improve customer engagement. Coda Payments used to send voucher codes and receipts by email,... but many customers did not like this. With 8x8’s SMS API, Coda Payments now connects with customers more reliably. This change lets them launch new products faster in new markets. Their competitive edge is now stronger.
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8x8 SMS helped Paidy send one-time passwords to users instantly. Paidy needed fast and reliable message delivery for user verification.... 8x8 delivered messages within seconds, even during high-volume billing cycles. The support team at 8x8 was responsive and knowledgeable. Paidy chose 8x8 for its speed, reliability, and strong support.
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8x8 Virtual Office helped Scott Bowen, an Allstate agent, switch from traditional landline phones to cloud-based VoIP. The new system... cut costs, adding a third line for the same price as two. Features like eAgent integration, mobile app, and internet fax improved customer service and agent productivity. Automatic call forwarding and call recording made daily operations smoother. Bowen's office now handles calls more professionally and never misses a customer call.
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8x8 Virtual Office helps AssuredPartners London deliver reliable, high-quality communications. The insurance broker reports 99.997% uptime and rarely experiences dropped... calls. Employees work remotely from any device, improving client service. Seamless upgrades and cloud-based features save costs and boost flexibility. The company values 8x8's support and plans to expand with new features like videoconferencing.
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8x8 CPaaS helped Platform Housing Group unify communications after a merger. The group replaced over 20 on-premise servers and added... 900 users in just 3 weeks. 39% of repairs are now handled remotely. Staff and customers benefit from a single, agile platform. Integration with Microsoft Dynamics 365 supports remote work and better service.
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8x8 Virtual Office helped RE/MAX Tri County recover from Hurricane Sandy by replacing their damaged NEC phone system with a hosted VoIP solution. The new system... deployed in just three days, connecting 57 agents across office and remote locations. Features like Follow-Me connectivity, mobile app, and internet fax improved agent mobility and document security. Agents now handle calls and faxes from any device, boosting efficiency and client service. 8x8's seamless integration unified communications for this real estate company.
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8x8 Engage helped Kingspan Water & Energy save £70k a year on infrastructure and cut platform costs by 50%. The company needed... to replace outdated, fragmented systems and support remote work across six countries. 8x8 Engage provided a cloud-based platform that unified communications and improved customer service. Kingspan now has better flexibility, lower costs, and a modern solution for its global operations.
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8x8 unified communications helped RPM Performance Coatings Group replace aging Nortel PBXs with a global cloud solution. The company needed... a seamless voice network to support international growth. 8x8 provided voice, video, and contact center features from one vendor, running over the open Internet. RPM accelerated time to market and unified all sites on one platform. The IT team reduced workload and improved business continuity.
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Jitsi as a Service helped Kalix improve its healthcare practice management platform. Kalix needed a better way to support video... calls for nutritionists and healthcare consultants. Hosting open-source Jitsi took too much developer time and cost. With Jitsi as a Service, Kalix reduced monthly overhead by $1840 and saved 30 developer hours each month. The platform now supports over 1 million minutes of video calls monthly. Kalix delivers a smooth experience for clinicians and patients.
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8x8 Work and 8x8 Engage helped Chantelle Group cut total cost of ownership by 60%. The company saw a 75%... gain in IT productivity and achieved 100% system uptime. Chantelle Group replaced its legacy phone system with 8x8’s cloud communications, improving audio quality and connectivity. The migration was seamless, with no disruption to retail or customer service operations. Advanced analytics and simplified IT management now support better customer and employee experiences.
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8x8 SMS API helped Recommend Group improve their communications. Recommend Group connects homeowners with service professionals in Malaysia and Indonesia.... They needed a reliable way to send time-sensitive updates. Before, they used email but many messages were missed. With 8x8 SMS, they tripled their message click-through rates. The platform also provided local support and easy integration.
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8x8 Contact Center helped Sunrider International cut U. S. communication costs by 80% and international costs by 75%. The company...replaced its expensive, inflexible Cisco phone system with 8x8’s unified cloud solution. Sunrider now enjoys 24/7/365 global support from 10 multilingual teams. Employees can work remotely without VPNs, improving flexibility. 8x8’s analytics support better staffing and customer service.
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8x8 Virtual Contact Center helped EasyRoommate and Vivastreet improve global customer service. The companies faced poor call quality, limited reporting,... and trouble with local numbers before switching. 8x8 enabled fast integration in 52 days with no service disruption. Calls now route by skill and language, boosting customer experience. Local numbers and cloud-based tools let agents work worldwide, improving call quality and cost efficiency. Reporting now links calls to customer data, helping spot trends and prepare agents.
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Orbits used 8x8 Jitsi as a Service to improve its virtual venue platform. The company faced problems with scalability and... mobile optimization using an in-house Jitsi server. Switching to 8x8 Jitsi as a Service solved these issues. Orbits now delivers immersive, customizable virtual events that are easy to access. The CEO says 8x8 Jitsi as a Service will support their future growth.
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8x8 SMS API helped aCommerce improve customer experience in Southeast Asia. aCommerce used to send package tracking and order updates... by email. They switched to 8x8 SMS API for faster, more reliable communication. The SMS system is easy to use and integrates well. aCommerce now serves over 150 brands and 120 million end customers with better communication.
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8x8 SMS Engage helped Asia Assistance improve customer feedback management. Asia Assistance needed a way to handle complex feedback needs... across many business lines. They wanted a solution that worked for different languages, survey types, and countries. 8x8 SMS Engage let them run surveys for all business lines and partners. The tool made it easy to capture customer feedback and find ways to improve service. Asia Assistance could respond to customer needs faster and support all their teams better.
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Jitsi as a Service helped Brave Software, Inc. add video conferencing to the Brave browser. Brave wanted to offer a... secure, privacy-focused video solution called Brave Talk. They needed strong video features and privacy controls without building everything from scratch. Jitsi as a Service provided ready-to-use tools and features. This let Brave launch Brave Talk quickly and meet their privacy goals.
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CareMonitor used 8x8 Jitsi as a Service to improve its telehealth platform. The company needed better SMS and video tools... for patient care. 8x8 helped CareMonitor cut development time by 30%. The platform now supports over 1,000 unique patient interactions each day. CareMonitor also reduced its total spend by 53%. The solution made healthcare notifications faster and more reliable.
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8x8 Contact Center helped AcmeJets set up an online chat channel for website support. The admin used 8x8 Configuration Manager... to create chat forms and scripts. Agents learned to handle multiple chats at once, improving efficiency during peak hours. The solution collects customer info before connecting to agents. This lets agents serve customers faster and better.
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