Real-World Case Studies and Customer Success Stories with 8x8 Business Phone

8x8 helped Cetera Financial Group connect over 40 locations after a major acquisition. Cetera needed to unify communications and enable... remote work for its advisors. 8x8 delivered a fast, smooth migration and easy integration with Cisco. Advisors now use 8x8 for chat, text, voice, and video from anywhere. Cetera reports improved flexibility, strong support, and better user experience.
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TPT Retirement Solutions used 8x8 Work and 8x8 Contact Center to improve member service operations. They replaced a basic call... queue with a cloud-based contact center, enabling better call routing and remote work for over 100 employees. The new system reduced call abandonment rates to less than 1%. Administrators now resolve inquiries faster, and members experience shorter wait times. TPT also changed its hiring approach, focusing on call center skills.
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Tonik used 8x8 SMS API to reach 200,000 customers across the Philippines. The bank needed a scalable, reliable SMS solution... for onboarding, payment reminders, and OTPs. 8x8 delivered 170,000 messages in under 30 minutes with a 95% deliverability rate. This improved customer trust and loyalty. Tonik scaled its digital banking services quickly and securely with 8x8.
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8x8 Contact Center helped Thinktank Group manage calls for multiple white label brands. Before, agents struggled to identify callers and... greet them correctly. With 8x8, each brand now has its own toll-free number, so agents know which brand to represent. This change reduced confusion and improved first-call resolution. The new system also gives better analytics and reporting for each brand.
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8x8 Contact Center helped Texas County & District Retirement System support 345,000+ members. The team enabled 20 agents for hybrid... work using the 8x8 mobile app. Improved call routing reduced wait times for members. Enhanced analytics and call recording features boosted agent productivity and training. Integration with Verint Workforce Management helped optimize staffing and scheduling.
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Superbank used 8x8 SMS and WhatsApp APIs to reach over 6 million customers in Indonesia. The bank sends more than... 3 million SMS messages each month for secure authentication and customer notifications. 8x8’s platform improved message delivery, engagement, and campaign tracking. Superbank saw higher conversion and engagement rates using WhatsApp for richer content. The solution helped streamline communications and support business growth.
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8x8 unified communications helped Southeast Financial Credit Union boost productivity by 25%. The credit union replaced three siloed systems with... 8x8 Work and 8x8 Contact Center, connecting 13 sites in just 16 weeks. Employees now collaborate easily with calls, video, chat, and analytics in one place. The switch saved $30,000 annually, which is reinvested in IT projects. Members get faster service, and staff can work remotely with secure mobile access.
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8x8 Work helped Prospect Capital Management move from a legacy Avaya system to a flexible cloud communications platform. The switch enabled... seamless remote and hybrid work, with zero downtime during number porting. Prospect saw a 15% reduction in communications costs and gained easier onboarding for new hires. 8x8 Analytics gave IT better insight into daily operations. Hot desking and Wi-Fi dongles supported employee flexibility across locations.
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8x8 SMS API helped Philippine Bank of Communications (PBCOM) deliver one-time passwords in just 2–3 seconds. This rapid delivery improved... digital transaction security and reduced failed logins. PBCOM saw a drop in customer complaints and higher satisfaction. The bank also automated operational messaging, saving time and boosting team productivity. Integration took less than three weeks and was completed in-house.
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Lake Ridge Bank merged two banks and needed to unify communications. They replaced outdated on-premises systems with 8x8’s cloud-based platform.... The bank now supports remote work, improves collaboration, and delivers better customer service. IT staff can manage changes without outside help, lowering support costs. 8x8’s reliability gives leaders peace of mind and supports the bank’s growth.
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8x8 Work helped iBanFirst connect 15 European locations and improve call quality. Sales teams now have clearer conversations and fewer... missed opportunities. IT tickets dropped by 95%, freeing up the team for strategic work. Compliance controls are stronger, and managers use analytics to track sales calls. Customer loyalty and sales revenue have both increased.
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First United Bank & Trust upgraded its customer experience by integrating 8x8 Contact Center with Microsoft Teams. The bank migrated... over 20 locations to the cloud in just 6 weeks, replacing an old on-premises system. This move improved omnichannel communication, agent collaboration, and operational efficiency. Agents now connect with customers securely and stay compliant using 8x8 business numbers. The unified platform supports future growth and better service.
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8x8 Contact Center helped the Urology Center of Iowa improve patient communication and staff efficiency. The center needed a secure,... easy-to-use system for handling calls, voicemails, and real-time staffing. With 8x8, staff can quickly access call data and manage patient needs at any time. The dashboard gives instant insights for better scheduling and training. Staff report less confusion, faster response, and a better patient experience.
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8x8 X Series unified communications helped The Princess Alexandra Hospital NHS Trust double patient call handling with no downtime. The hospital eliminated... missed calls by improving call routing. Staff now use softphones and mobile devices, enabling flexible work and hot-desking. The Trust saved over £100K by optimizing office space. Real-time analytics let managers fine-tune services and reduce missed appointments.
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8x8 Work and 8x8 Contact Center helped Southwest Cardiovascular Associates fix call drops and improve call quality. Staff productivity increased... by 50%. First call resolution improved by 60%. Solution management time dropped by 90%. The new system made it easy to track calls and manage users. Patients are happier and staff can work more efficiently.
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8x8 Contact Center helped Southwest Transplant Alliance handle over 500 calls daily with 99. 999% uptime. STA needed a reliable...communications platform to support organ and tissue donation coordination. Previous systems were unreliable and lacked strong reporting. 8x8 provided a custom solution with advanced analytics and detailed reporting. STA now impacts over 100,000 lives with dependable communication and data-rich insights.
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8x8 Work and 8x8 Contact Center helped Rose Urgent Care and Family Practice support a hybrid workforce. Half of their... staff now work remotely with no impact on call quality or patient experience. Training new hires is much faster on the 8x8 system. The cloud solution improved call flow efficiency and made onboarding new locations easy. Analytics give IT better oversight and help manage call volume and wait times.
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8x8 unified communications and contact center platform replaced an aging on-premises system for a leading Northwest community health center. The new solution... integrates with Epic EHR, improving patient experience and agent workflows. Leadership now uses analytics to monitor hold times, wait times, and abandonment rates. The scalable platform supports future clinic expansion and easier onboarding. The clinic can now focus on growth and better patient engagement.
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8x8 Contact Center helped LMC Healthcare cut average call wait times by over 50%. The organization eliminated dropped calls and... enabled a fully remote contact center workforce. LMC Healthcare now uses real-time analytics and advanced reporting to manage agent performance and staffing. The switch to 8x8 improved call quality and made communications more reliable across 30+ locations. Supervisors use call recordings and statistics to train agents and improve patient service.
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8x8 Jitsi as a Service helped Kalix support 950,000 minutes of video calls monthly. Kalix saved $1,840 in overhead and... 30 developer hours each month by switching to 8x8's hosted solution. The platform now offers secure, HIPAA-compliant video calls and advanced analytics. Integration took just five weeks and enabled features like call recording and browser-based access. Clinicians and patients now enjoy a smoother, more reliable telehealth experience.
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8x8 unified communications helped Gillette Children's cut maintenance costs by 25% in three years. The hospital replaced outdated systems with... 8x8 Work and 8x8 Contact Center, supporting 1,800 users across 11 locations. Staff now handle over 240,000 contact center calls annually on a single cloud platform. Improved analytics and reporting let teams spot trends, manage call flows, and boost patient care. The switch enabled faster escalations, fewer dropped calls, and better collaboration across departments.
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University of Worcester used 8x8 Work, Contact Center, and MS Teams integration to modernize communications. The university replaced unreliable, costly... on-premises systems with a cloud-based solution. During the busy Clearing period, they handled 3,325 calls with an average wait time of just 32 seconds, and only 10 seconds on the busiest day. Staff found the new system easy to use, with zero dropped calls and improved student support. Built-in chat features helped students who preferred messaging over phone calls.
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University of Bristol unified three student service teams using 8x8 Contact Center. The new cloud platform enabled 24/7/365 support and... simplified training for 120 staff across multiple shifts. The university handled over 43,000 calls and 6,000 outbound calls since launch. Built-in analytics gave supervisors actionable insights without IT help. Fixed costs and easy integration made 8x8 the default for all contact center needs.
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Union School District used 8x8 Work App to keep staff connected during the Covid-19 pandemic. The district switched from a... failing legacy phone system to a unified cloud solution. Staff achieved 100% mobility overnight, with zero downtime since switching. Teachers kept their numbers private and stayed reachable on any device. The seamless transition let education continue without interruption.
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Kingsway Christian College switched to 8x8 cloud communications to fix daily dropped calls and poor reliability. The school needed a... flexible system for remote work and easy administration. 8x8 delivered 99.999% uptime and seamless Microsoft Teams integration. Staff can now work from any device or location. The IT team spends less time on maintenance, and call management is more professional. The college plans to use analytics to improve service management.
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8x8 Work helped International School of Geneva connect three campuses and support over 1,000 staff. The school migrated from Fuze... to 8x8, improving call quality and enabling hybrid work. Staff can now take calls on any device, making communication flexible and efficient. The IT team reduced manual work by automating call queues and announcements. During peak admissions, the system handled 6,500 inbound calls monthly. The school now enjoys predictable pricing and easier telephony management.
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Grange Primary Academy switched to 8x8 Work after Skype and Microsoft Teams failed to deliver reliable call quality. The school needed... better parent-teacher communication and mobile access for staff. 8x8 enabled a smooth three-week migration and provided remote training for staff. Now, staff can take calls from anywhere, and parents experience clear, reliable communication. The school no longer struggles with telecom issues and can focus on students.
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8x8 Work® helped Fairfield-Suisun Unified School District save $500,000 a year on phone services. The district faced a budget shortfall... after losing federal E-Rate discounts. By switching to 8x8's metered cloud phone system, they eliminated expensive PRI lines and reduced costs. Nearly 2,000 employees across 30 sites now use the system. Teachers use the mobile app to call parents securely. IT staff reclaimed time by removing hardware maintenance. The solution improved reliability and made internal communication easier.
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8x8 Work and 8x8 Voice for Microsoft Teams helped Early Childhood Alliance cut communication costs by 25%. The nonprofit switched... from a confusing, costly VoIP system to 8x8 for better integration and more features. Staff now use Microsoft Teams for calls and collaboration in one place. IT support requests dropped, and managing fewer vendors saves time. Flexible licensing and essential features like Caller ID are included at lower cost.
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Liverpool City Council replaced its inflexible legacy contact center with 8x8 Contact Center. The council deployed the new platform for... 190 employees in just 33 days. Staff can now work remotely and serve residents through a single portal for voice, email, and social media. The cloud-based solution improved agility, enabled hybrid work, and met key performance measures. Resident feedback improved and the council reduced costs by shifting to digital services.
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8x8 Contact Center helped Lichfield District Council cut average wait times from 40 to 8 minutes. The council now handles... 30% of resident interactions digitally, with chat inquiries rising tenfold. 45% of matched-intent calls are deflected by the AI voice bot. Over 60% decrease in average wait times was achieved. Secure Pay improved PCI DSS compliance for payments. Staff and residents report faster, more consistent service across channels.
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8x8 eXperience Communications Platform helped the Town of Morrisville modernize its phone system. The old system caused frequent outages and... complaints. With 8x8, setup time dropped by 75%, from 20 minutes to 5 minutes. Annual maintenance costs were cut by $5,500. Help desk complaints fell to zero. Staff can now take calls on any device and manage changes themselves. Residents use self-serve IVR to get information faster.
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Oldham Council used 8x8’s AI-powered Intelligent Customer Assistant to modernize its contact center. The council replaced a manual switchboard, which... handled 300-400 calls daily, with automated call handling. This led to an 86% reduction in calls to the contact center and annual savings of £40,000. The AI solution achieved 60-70% accuracy from day one, improving to over 80% with tuning. Staff now focus on their main duties, and system updates are simple and fast.
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8x8 helped the London Boroughs of Brent, Lewisham, and Southwark replace six legacy systems with one unified platform. The councils handle... up to 160,000 calls per month and needed a reliable, easy-to-manage solution. 8x8 enabled 62% of calls to be handled automatically on day one with its Intelligent Customer Assistant. The migration finished in under a year and included seamless Microsoft Teams integration. The councils now spend less time troubleshooting and deliver faster resolutions to residents.
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8x8 unified communications helped London Borough of Hounslow modernize its phone system. The council serves 273,000 residents and needed to... replace an outdated telephony system. 8x8 integrated with Microsoft Teams, supporting remote work and seamless collaboration for 3,500 employees across 101 locations. The new cloud platform improved resident access to services and gave managers analytics to shape future programs. 8x8 enabled better community engagement and streamlined employee communication.
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8x8 Contact Center and 8x8 Work helped the London Borough of Barking and Dagenham modernize its communications. The council automated... 57% of tax-related inquiries with AI, saving 255 hours monthly. The cloud-based solution enabled remote work and improved analytics for staff management. One-way video features reduced on-site visits and increased first-call resolution. The council now delivers faster, more efficient resident support.
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8x8 helped Lichfield District Council cut average call wait times by 60%. The council saw chat inquiries rise from 30... to 300 per week. Call volumes dropped as more residents got answers on the first call. Staff used 8x8’s speech analytics and secure payment features to improve service. The new system was easier to use and more cost-effective than the old one.
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The Foodware Group replaced its outdated Cisco phone system with 8x8 Work and 8x8 Contact Center. The new platform gave... them valuable call data insights and improved customer service. Employees now use the 8x8 mobile app to stay connected on the go. The company plans to integrate 8x8 with other business applications for smoother operations. The switch made communications more flexible and modern.
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8x8 SMS API helped Mangan. ph automate customer messaging for food delivery. Before, staff sent messages manually, wasting hundreds of...hours. With 8x8, they integrated SMS updates into their platform. Customers now get instant order confirmations and tracking. Productivity rose by 25%. Customer satisfaction jumped 35%. Automated messages built trust and reduced support needs.
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8x8 replaced Lazy Dog Restaurant and Bar’s old Avaya phone system. The new cloud-based phone system cut monthly phone costs... by 30–40%. Lazy Dog rolled out 8x8 to all locations in just two weeks per site. The system made it easy to open new stores and manage calls. Employees can now work remotely and answer calls from anywhere. 8x8 helped Lazy Dog deliver a better customer experience and support rapid growth.
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8x8 eXperience Communications Platform unified Kettle Cuisine’s four locations and 400 employees on a single cloud system. The company replaced... outdated, disjointed phone systems with a secure, easy-to-install platform. Employees now collaborate and communicate from anywhere, with features like call queues and visual voicemail. The migration covered 200 phones with zero downtime. Kettle Cuisine quickly adopted hybrid work, maintaining productivity and privacy.
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8x8 unified Ferraro Foods' communications across eight locations. The company replaced disconnected legacy phone systems with a single cloud platform.... Employees now use both desk phones and softphones, improving flexibility and collaboration. 8x8's integration with Microsoft Teams and Salesforce made the transition easy. Ferraro Foods reduced costs and improved customer service with streamlined, scalable communications.
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Eversfield Organic used 8x8 X Series to connect 32 employees across multiple sites. The new system was deployed in just... one month. Customer support staff needed for calls dropped from four to one. Employees now work remotely using a mobile app. The business tracks calls and manages seasonal peaks easily. 8x8 helps Eversfield Organic support growth and improve customer experience.
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Empire Merchants switched from a costly, complex Cisco system to 8x8 XCaaS. They needed a modern voice and contact center... solution with Microsoft Teams integration. 8x8 enabled easy in-house system management and reduced communication costs. Employees found the new platform simple and easy to use. The IT team now plans to expand features for future growth.
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8x8 Work helped World Council of Churches cut support requests by 90%. The IT team now spends 95% less time... on platform changes. Voice quality and user satisfaction improved after switching from Fuze. Onboarding is faster and easier for new users and building tenants. The organization saves money on international calls and delivers better service to tenants. There have been zero complaints since moving to 8x8 Work.
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8x8 Work and 8x8 Contact Center helped Wayne Metropolitan Community Action Agency handle over 220,000 calls monthly. The agency replaced... a complex Mitel system with 8x8 for easier use and better reliability. Staff productivity rose thanks to intuitive mobile and desktop apps. Real-time analytics and dashboards gave leaders quick insights. The migration was seamless, and training new users became much faster.
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Turning Point Ministries used 8x8 Voice for Microsoft Teams to improve its call center operations. The team handles about 12,000... calls per month internally, with seamless integration for remote and hybrid staff. The donor support team expects to save 30% of their time on outbound calls using pre-recorded messages. 8x8 replaced a modular, disjointed system with a single-vendor platform. Staff now stay connected from anywhere, and the organization is exploring more features for future growth.
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The Society of St. James used 8x8 Work to connect 100 service sites. They replaced an old, unreliable phone system... with a simple cloud platform. Staff can now work remotely and manage calls from anywhere. The IT team saves time and money with easy system changes. 8x8’s support and auto attendant features improved daily operations. The nonprofit reduced costs and IT workload significantly.
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8x8 Work and 8x8 Contact Center helped Jewish Family & Children’s Services connect nine locations in Phoenix. The nonprofit switched... from an unreliable system with frequent outages to 8x8 for better reliability and analytics. Implementation was easy, with eight training sessions for over 500 employees. After one year, JFCS reported zero issues and praised 8x8’s simple, versatile communication tools. Real-time data and analytics improved staffing and operations, reducing average wait times to five minutes.
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8x8 Work helped Homeless Project Scotland stop missing critical calls. The charity replaced an unreliable phone system with 8x8’s auto-attendant... and call queues. Volunteers now answer every call, helping people in need get support fast. The new system enabled Scotland’s first 24/7 national homeless helpline. Up to 1,000 calls a week are now managed efficiently from anywhere.
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8x8 unified cloud communications helped Town Fair Tire save over 35% on monthly telecom costs. The company unified 95 stores... and managed 1.3 million calls annually with 8x8's contact center and phone system. Staff now use analytics to track call types and improve customer service. Integration with CRM and APIs enables real-time business intelligence. Town Fair Tire maintains market leadership and delivers fast, reliable service to customers across the Northeast.
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8x8 Work and Frontdesk helped Pedders Suspension & Brakes connect 130 stores across 28 countries. The company replaced a slow,... inflexible Mitel system with 8x8 for better reliability and easy administration. Billing became centralized and simple, saving time for both headquarters and franchisees. 20% of stores adopted the new system in the first week. Customers now get faster, more reliable service, and the IT team spends less time on support.
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8x8 unified communications helped ORIX Australia replace legacy PABX systems. The company moved to a single cloud-based platform for voice,... collaboration, and contact center. This reduced customer wait times and enabled flexible call handling across offices. ORIX lowered costs by removing multiple vendor contracts. Staff can now work remotely with full features and minimal training.
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8x8 helped NuVision Auto Glass cut IT management costs to 5% or less. The company now routes calls to the... right team in 30 seconds or less. Employee setup takes just five minutes. NuVision uses 8x8 analytics to track call volumes and staffing. Managers can quickly adjust call queues and generate custom reports. The system scales easily as NuVision grows.
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Motus Commercials used the 8x8 platform to modernize communications across 34 sites. They replaced nine legacy phone systems with unified... cloud communications and contact center solutions. This led to a 74% drop in call abandonment and over 90% service level attainment. 85% of calls are now answered in under 30 seconds. Omnichannel features and AI-driven automation improved customer engagement and employee satisfaction. Integrations with ERP and payment systems streamlined workflows and increased transparency.
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LSH Auto unified its communications with 8x8, eliminating nine separate telecom systems. The company saw a 30-point increase in answer... rate and a 50% reduction in average wait time. Real-time analytics and omnichannel features helped improve call handling and customer experience. Staff can now resolve more inquiries on the first call. LSH Auto delivers a more efficient, data-driven service across its dealerships.
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8x8 unified communications helped Supply Side USA modernize its customer service operations. The company replaced disjointed phone systems and gained... real-time analytics for agent performance. 8x8 enabled a smooth transition to remote work during the pandemic. Managers now use call queues and quality management tools to train new agents faster. Centralizing communications on one platform improved efficiency and customer service visibility.
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ShopBack used 8x8 Communications Platform as a Service and SMS API to improve customer engagement. The company needed to integrate... communications with its systems and meet local regulations. 8x8 enabled timely authentication and messaging for ShopBack users. As a result, ShopBack increased customer engagement by 5x. The solution was easy to integrate and supported future growth.
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8x8 Work unified communications for a leading UK supermarket chain. The company replaced legacy phone systems with a cloud-based solution... across all locations. Employees now use a single directory and modern softphone interface. Reception staff benefit from mobile call management and easier contact handling. The supermarket chain achieved significant cost savings in customer service over five years.
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Lacks Furniture switched from Fuze to 8x8 to improve communications. The migration took just two days. Employees now use 8x8... Work for voice, video, sms, and chat. Collaboration is easier across all locations. Admins gained better analytics and visibility. Staff love the new system and management is more efficient.
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King Power used 8x8's SMS API to improve its eCommerce marketing. The company needed a cost-effective way to reach customers... after tourism dropped during the pandemic. With 8x8, King Power sent over 200,000 SMS messages each year to more than 850,000 customers. The solution helped reduce operating costs by 30%. SMS campaigns now reach customers quickly, even in areas with poor internet.
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Kathmandu used 8x8 Work to replace its old phone system in over 180 stores. The company cut monthly call costs... by 60%. Staff now save 10 hours each week on service desk tasks. Kathmandu handles 85,000 calls every month with new call analytics. The switch made it easier to open new stores and manage phones. 8x8's cloud platform gave Kathmandu more control and future growth options.
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8x8 Work and 8x8 Contact Center helped The Workplace Depot replace an outdated phone system. The company automated call tracking,... ending manual logs. Employees now use the 8x8 app for seamless calls in the office or remotely. Call routing improved, so customers reach the right person faster. Analytics and reporting save time and help manage workloads. Onboarding new staff is easier, and customer service has improved.
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Struers replaced a 25-year-old phone system with 8x8 Work and 8x8 Contact Center. The migration happened just before the pandemic,... enabling instant remote access for all employees. Staff now collaborate easily and serve customers faster using unified communications. Analytics and reporting tools give new insights that were not possible before. Customer call experience improved, and employees can connect by text, video, or phone on one platform.
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8x8 Work helped Shimano American migrate 300 users to a cloud-based phone system. The company eliminated fragmented phone systems and... outdated hardware. They achieved 100% scalability and zero downtime during the transition. Employees now work remotely and save on international calls. Shimano American reduced phone bills and maintenance costs with 8x8 Work.
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Rodda Paint unified 60 locations on one system with 8x8 Work. The company reduced cost per user by 30%. Over... 250 employees now work remotely using the 8x8 platform. The old system was hard to use and expensive. With 8x8, adding users and managing calls is simple. Voice quality is reliable and support is strong.
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nVent replaced 60 separate phone systems with 8x8, unifying over 10,000 employees on one global platform. The company integrated 8x8... with Microsoft Teams, making collaboration easier for staff worldwide. Onboarding for six locations and 700 employees took just one day. IT teams now manage a single system, saving time and reducing infrastructure costs. Employees can work flexibly from anywhere, supporting hybrid work and boosting productivity.
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Kubota Tractor Corporation replaced its old PBX system with 8x8’s cloud communications. The company unified 10 US locations and moved... 95% of its workforce to the new platform in just a few months. With 8x8, Kubota reduced operational costs and simplified IT management. The 8x8 Work app and Salesforce integration improved collaboration and customer support. Kubota now manages all communications from one system, making oversight easier and more efficient.
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The Facilities Group unified over 14 brands on the 8x8 cloud platform. Before 8x8, they had no formal communications system... and relied on cell phones and a third-party answering service. Onboarding new users now takes less than five minutes, and IT maintenance is no longer required. The cloud solution improved reliability and internal collaboration. The Facilities Group can easily add new subsidiaries as they grow, supporting a distributed workforce across the U.S.
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8x8 SMS API helped Recommend Group triple their message click-through rates compared to email. The company sends 15,000 SMS messages... weekly for job updates, OTPs, and marketing. 8x8 Connect's analytics dashboard lets them track deliverability and respond fast. Adding WhatsApp API improved job completion rates and made customer interactions more personal. Local support and easy integration were key for Recommend Group's success.
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Rainbow International Restoration switched to 8x8’s cloud-based XCaaS platform to support remote work and handle over 20,000 claims yearly. The company needed... a flexible, cost-effective communications system after separating from its parent group. 8x8 enabled seamless remote work with a mobile softphone and easy call routing. The new system improved client KPI tracking using 8x8 Analytics. Employees now work from anywhere, and reporting is more efficient.
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Welsh Water used 8x8 Video Interaction CPaaS to improve customer service. The company serves 1.4 million households and faced challenges... diagnosing issues over the phone. With 8x8, they now use real-time video calls to triage problems. This reduced unnecessary engineer dispatches by at least 100 appointments. Complaint resolution is faster, and more calls now use video. Teams can record, annotate, and log interactions for future reference.
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PrepayPower used 8x8’s unified communications to improve customer service. The company saw customer satisfaction reach nearly 90% and net promoter... score rise above 60. 8x8’s cloud-based platform helped PrepayPower boost operational efficiency and service reliability. Teams now deliver faster, more personalized support and can scale easily for future growth. Real-time data insights and one-way video troubleshooting improved both employee productivity and customer experience.
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EV Connect used 8x8 Work to move from a legacy PBX to cloud communications. The company enabled a 100% remote... and hybrid workforce with 8x8. System updates are instant, improving operational efficiency. New employees are onboarded and active within minutes. 8x8’s flexibility and customer service helped EV Connect adapt quickly to remote work and scale as needed.
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Premier Guarantee used 8x8 Work and 8x8 Contact Center to improve customer experience and compliance. They implemented the solution in... just six weeks after a corporate acquisition. The new system enabled a 30% increase in proactive outbound calls and now handles 1,600 calls per month. Features like call recording, speech-to-text analytics, and post-call surveys save time and help measure customer sentiment. The team now has better data, visibility, and control, supporting compliance and driving digital transformation.
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Mitch Insurance switched to 8x8 for better visibility and productivity. Their old system lacked analytics and reporting, making staffing and... management hard. With 8x8, they unified business communications and contact center tools. Employees now work from anywhere and use features like automatic call distribution and call back options. Wait times dropped, and managers use new data for coaching and quality management. Mitch plans to add chat and CRM to further improve service.
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Fred Loya Insurance unified 800 locations with the 8x8 eXperience Communications Platform. They replaced a costly, unreliable phone system with... a single cloud platform for voice, video, and chat. The switch cut costs and reduced phone admins from five to three. 8x8 delivered 99.999% uptime and a full year with zero outages. Speech analytics and quality management tools helped meet compliance and improve agent coaching.
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8x8 enabled Thirteen Group to support over 1,600 employees working from anywhere. The company replaced its old on-premises system with... 8x8’s cloud-native platform. Omnichannel communication improved customer experience by unifying email, social media, and web chat. Powerful analytics and speech analytics helped managers track sentiment and agent performance. Digitized quality management saved many hours each week for the team.
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8x8 eXperience Communications Platform helped Platform Housing Group onboard 900 users in just 3 weeks. The group unified its communications... after a merger, replacing over 20 legacy systems. 39% of home repairs are now resolved remotely using video triage. The organization saves £50,000 annually on communication hardware. Staff can work remotely and manage IVR changes in minutes, improving both employee and customer engagement.
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Housing Solutions used 8x8 to unify communications and integrate with Microsoft Teams. The switch saved £120K over five years. 60%... of system changes now need no IT support. Over 150 users are fully integrated with Teams. Staff resolve more enquiries quickly, both in the office and remotely. Managers use analytics to improve service and track trends.
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8x8 Contact Center helped SERV modernize its contact center operations. SERV reduced average handle time by 20 seconds and cut... call volumes and transfers by over 20%. The integration with ServiceNow gave agents a unified view of customer data. Staff can now update IVR settings without IT help. SERV also saw a Net Promoter Score increase of more than 20%.
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Orbits used 8x8 Jitsi as a Service to improve video conferencing for virtual events and offices. Their old in-house platform... could not scale or support mobile well. With 8x8, Orbits quickly deployed a cloud-based solution that scales up for busy events and down when not needed. This reduced operational costs and improved performance. Orbits now offers immersive, customizable virtual venues and offices with seamless video integration.
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8x8 Work® helped Eloquent Technologies Group end missed and dropped calls. The company replaced an unreliable legacy phone system with... 8x8’s all-in-one communications platform. Employees now enjoy seamless call handling and better CRM integration. CSAT scores improved as staff became more productive and responsive. Eloquent’s clients get better service, and the team works efficiently from any location.
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8x8 Contact Center helped transcosmos switch four European call centers from legacy systems to the cloud. 1,500 agents now use... cloud-based tools, supporting 40 BPO clients with improved customer experience. The solution enabled fast deployment of new centers and seamless remote work during COVID. Integration with Zendesk and features like IVR, dashboards, and reporting improved visibility and control. Clients praised the reliability and flexibility, helping transcosmos win and retain business.
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8x8 helped Summit Fleet upgrade from Fuze in just six weeks. The transition was smooth, with clear milestones and strong... support from the 8x8 team. Summit Fleet now uses 8x8’s advanced reporting and analytics to track calls and manage staffing. The Microsoft Teams integration keeps communication simple for their hybrid workforce. Summit Fleet values the intuitive interface and affordable pricing of 8x8.
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8x8 helped Solvd. modernize its contact center operations for Transport UK and other clients. Solvd. needed a reliable, scalable communications... platform with concurrent licensing and seamless Salesforce integration. 8x8 delivered a cloud-based solution that supports 24/7 operations and flexible staffing. The platform enabled easy onboarding, efficient blended teams, and real-time data access. Solvd. now provides a cost-effective, agile service for over 20,000 staff and 750+ clients.
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FleetPride switched to 8x8 for its cloud communications. They replaced a costly Avaya PBX system. FleetPride saw a 45% drop... in monthly operational costs. The IT team can now manage and configure the system easily. 8x8’s automatic call failover keeps customer calls from being missed. Salesforce integration helps the wholesale team view sales history during calls.
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8x8 unified evo Group’s voice, chat, and Microsoft Teams for five brands. The company replaced its old Avaya phone system... to improve customer support and agent experience. With 8x8, evo Group achieved a 97% SLA and cut average call wait times to under six seconds. Managers now use real-time dashboards and analytics to coach agents and track the customer journey. Staff can respond to customers across web chat, social media, SMS, and calls from one platform.
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8x8 reported a significant increase in AI adoption, with customer usage of its AI solutions like 8x8 AI Studio and Intelligent Customer Assistant growing 121% year-over-year. The company also... saw a 247% growth in its Engage customer base. These tools help organizations enhance customer experience by consolidating communications and leveraging AI for real-time interaction management.
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8x8 supports universities during the critical Clearing period by providing a communication platform that significantly reduces call wait times. Universities using 8x8's... platform experienced wait times of less than eight seconds, enhancing the student experience and minimizing financial losses from missed calls.
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8x8 reports nearly 3x growth in its workforce management customer base, driven by organizations adopting its integrated Workforce Engagement Management strategy. PrimeSource and Dimora... Brands have implemented 8x8's Workforce Management, enhancing scheduling and reducing call abandonment. 8x8 also launched Quality Management with AI-powered automatic evaluations, improving efficiency and providing comprehensive insights for contact centers.
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8x8 utilized AI to enhance customer storytelling, significantly reducing acquisition costs by over 50% and increasing pipeline progression and win rates. The campaign, 'Power... of You,' highlighted real customer stories, like that of Genelle Lyn Chamberlain from PrimeSource Building Products, showcasing the human impact of AI in marketing.
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8x8 reported a significant increase in usage-based revenue, up over 70% year-over-year in Q4 FY26, driven by strong demand for its AI-powered customer experience and communication API solutions. The company's Intelligent... Customer Assistant and Engage solutions saw substantial adoption, with customer interactions and API usage surging, reflecting the growing trend of digital engagement in business communications.
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