Zoho Desk: Zoho Desk is an online customer service help desk software designed for happier customers and empowered agents. A 15-day free trial is offered for new users.
Puzzel: Puzzel is the leading European provider of Customer Engagement Solutions. Their software is used daily by over 1,200 organizations in 40 countries to deliver smart customer experiences.
Introducing Zoho Desk and Puzzel
Zoho Desk, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk, whereas Puzzel belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Zoho Desk covers Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.
Puzzel focuses on Engagement Management with Social Media, Contact List Management with Games, Customer Feedback Management, Lead Engagement, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Zoho Desk and Puzzel: Best activities based on customer satisfaction
Zoho Desk in Action: Unique Activities
How can Zoho Desk enhance your Helpdesk Management process?
"...We use Zoho desk to manage our customer services needs musuch as providing help desk service and for live chat...." Peer review by David P, IT Manager, Oil & Energy
Why is Zoho Desk the best choice for Knowledge Management?
"...This includes help forms, knowledge base, workflow for emails, etc...." Peer review by Jenny Kim H, Vice President of Information Systems
What solutions does Zoho Desk provide for Workflow Management?
"...Automation of the software, the way we can customize fields and forms and the workflow process is all really impressive. ...." Peer review by Khushal A., Partner, Automotive
How does Zoho Desk address your Customer Feedback Management Challenges?
"...Basically, for me this application is a blessing because it provides me multiple support channels that help in customer satisfaction to greater extent...." Peer review by Jasmine B, Staff Accountant, Financial Services
Puzzel in Action: Unique Activities
Why is Puzzel the best choice for Engagement Management?
"...Logicalware is a scalable software platform that maximises customer engagement and experience to strengthen relationships with your customers...." Peer review from Logicalware
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Improve efficiency
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Increase sales & revenue
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Scale best practices
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Improve ROI
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Improve visibility
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Improve digital and social presence
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Enter new markets internationally or locally
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Launch new products
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Increase customer life time value
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Grow market share
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Improve brand engagement
- See 11 more
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Enhance customer relationships
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Improve efficiency
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Increase sales & revenue
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Zoho Desk | Puzzel | |
|---|---|---|
| Peer score | 4.4 | 4.5 |
| Peer insights | 17446 | 173 |
| Top industries |
Information Technology And Services 25.0%
Computer Software 11.0%
Non Profit Organization Management 9.0%
|
Insurance 100.0%
|
| SMB and Mid-Market | 89.0% | 100.0% |
| Enterprise | 11.0% | 0.0% |
| Pricing | Zoho Desk |
Integrations
Ecosystem partners each product commonly connects with.
Zoho Desk
News
Latest Zoho Desk news
WhatsApp messages for events: Zoho Backstage enhancements
Zoho has enhanced its Zoho Backstage platform with new WhatsApp integration features. These include delivery reports for message tracking, scheduled notifications, expanded automation triggers for various stakeholders, and improved account management. These updates aim to streamline event communication, offering organizers greater visibility and flexibility in managing WhatsApp messaging.
Latest Puzzel news
Puzzel partners with AVANT to Bring AI-Native CX Solutions to ...
Puzzel has partnered with AVANT to expand the reach of its AI-powered customer experience solutions through AVANT's network of Trusted Advisors. This partnership enables organizations across EMEA to modernize customer service operations by leveraging Puzzel's cloud-native contact center platform, which integrates customer interactions, business systems, and workflows. The collaboration aims to enhance service quality, efficiency, and customer satisfaction by providing seamless experiences across voice and digital channels.