Overview: Survicate and Canny as Customer Feedback Management Category solutions.

Survicate stands as a comprehensive tool for enterprises, emphasizing extensive integration and custom reporting, suitable for large-scale and internet-focused industries. Canny, on the other hand, caters to mid-sized companies, offering community-building capabilities and a focus on improving product experience, aligning well with the computer software industry. Both tools provide vital customer feedback solutions, with Survicate targeting broader enterprise needs and Canny focusing on enhancing product-driven community engagement.

Survicate: Survicate enables the creation of engaging surveys effortlessly, including NPS, CSAT, and CES. Continuous customer feedback is collected through email, web, in-product, and mobile app surveys.

Canny: Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

Survicate and Canny: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Survicate excels in collecting feedback, measuring net promoter score, and enhancing communication management, making it a preferred choice for extensive data-driven decision-making. read more →

Canny emphasizes feedback collection, community building, and collaboration, offering robust support for businesses aiming to refine their product focus. read more →

Business Goals

Survicate is tailored towards improving customer satisfaction and acquiring new customers, which aligns with its focus on increasing sales and optimizing return on investment. read more →

Canny aims to improve product experience and customer satisfaction, which is crucial for companies focused on scaling their best practices and enhancing visibility. read more →

Core Features

Survicate boasts powerful analytics, ease of migration, and deep integration capabilities, offering custom reports that are critical for data import/export needs. read more →

Canny offers training and onboarding, supplemented by analytics and easy integration, ensuring smooth migration and report customization. read more →

Vendor Support

Survicate provides 24/7 support, including email, chat, and phone, ensuring comprehensive assistance tailor-fit for large-scale enterprises. read more →

Canny's vendor support relies on 24/7 service with training and onboarding, making it suitable for companies focusing on product experience enhancement. read more →

Segments and Industries

Survicate is predominantly used by enterprise and large-scale companies in the internet and software industries, highlighting its suitability for handling large customer bases. read more →

Canny is favored by mid-market and enterprise customers in computer software and media sectors, indicating its strength in product-centric businesses. read more →

Operational Alignment

Survicate fits seamlessly within larger organizational workflows, suited for enterprises needing comprehensive feedback management for varied operational demands. read more →

Canny aligns well with organizations requiring focused product feedback loops and community collaboration, meeting the operative needs of mid-sized software companies. read more →