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Surveypal Platform vs Zonka Feedback: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Surveypal Platform medium Failure Risk for Zonka Feedback low
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Comparison Summary

This comparison report of Surveypal Platform vs. Zonka Feedback is based on a specific set of business needs and context. The comparison uses 3491 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Surveypal Platform and Zonka Feedback

Surveypal Platform, Zonka Feedback, CustomerSure, Userback, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Surveypal Platform covers Collecting Feedback, Engaging Conversational Surveys, Coaching, Training & Onboarding, etc.

Zonka Feedback focuses on Collecting Feedback, Social Media Management, Communication Management with E-Mail, Engaging Conversational Surveys, etc.

"Several years ago, our Canadian-hosted survey software provider was acquired by a US-based competitor and subsequently decommissioned. We were stunned. As a public sector agency that works with local governments, Canadian data residency was a ‘must-...have’ for us, and there were few alternatives available. " - Todd Pugh

"Zonka Feedback App has really really helped us a lot to improve our feedback collection and analysis system. " - Select CITYWALK Mall

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Surveypal Platform

Focus area

Software Failure Risk

  • medium

logo Zonka Feedback

Focus area

Zonka Feedback is better than Surveypal Platform for

Software Failure Risk

  • low

About

Survey platform to measure customer service experience

Feedback Software & Survey App to collect feedback from customers and employees

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

22

43

Total Goals
(we found evidences for)

8

3

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (61)

Read Reviews (705)

measuring customer satisfaction

Read Reviews (8)

Read Reviews (277)

measuring net promoter score

Read Reviews (6)

Read Reviews (136)

engagement management

Read Reviews (12)

Read Reviews (40)

engaging and following up

Read Reviews (9)

Read Reviews (32)

coaching

Read Reviews (5)

Read Reviews (1)

training & onboarding

Read Reviews (4)

Read Reviews (2)

helpdesk management

Read Reviews (3)

Read Reviews (22)

business development

Read Reviews (3)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (3)

loyalty management

Read Reviews (2)

Read Reviews (15)

customise loyalty program

Read Reviews (2)

Read Reviews (15)

lead qualification

Read Reviews (2)

Read Reviews (0)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (1)

Read Reviews (39)

sales review & feedback

Read Reviews (1)

Read Reviews (3)

communication management

Read Reviews (1)

Read Reviews (48)

knowledge management

Read Reviews (0)

Read Reviews (4)

social media analytics

Read Reviews (0)

Read Reviews (65)

social media management

Read Reviews (0)

Read Reviews (68)

social media analytics

Read Reviews (0)

Read Reviews (65)

sales document management

Read Reviews (0)

Read Reviews (19)

contact list management

Read Reviews (0)

Read Reviews (17)

rating and review management

Read Reviews (0)

Read Reviews (8)

performance management

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Establish thought leadership

  • Acquire customers

  • Improve brand engagement

  • See 5 more

  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

Top Channels

Channels Used

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

  • e-mail

  • promotions

  • offline

  • website

  • on premises

  • mobile

  • text SMS

  • chat

  • mobile app

  • phone calls

  • omnichannel

  • social media

  • point of sale

  • user generated content

  • blogs

  • print media

  • mass media

  • radio

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

low

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting