Overview: SurveyMonkey and SurveyMonkey CX as Customer Feedback Management Category solutions.

SurveyMonkey offers extensive data collection and robust analytics tailored for large enterprises, excelling in market research and comprehensive feedback management. In contrast, SurveyMonkey CX focuses on measuring customer satisfaction and promoting user engagement, beneficial for small to mid-sized enterprises. SurveyMonkey supports a broader range of industries with large-scale customer feedback needs, while SurveyMonkey CX is more specialized in managing customer experiences and optimizing campaign performance.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

SurveyMonkey and SurveyMonkey CX: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey excels in collecting feedback and managing markets with engaging surveys and communication management, catering to enterprises needing comprehensive feedback solutions. read more →

SurveyMonkey CX focuses on customer experience metrics like net promoter scores and campaign management, ideal for teams needing specialized customer experience insights. read more →

Business Goals

SurveyMonkey helps improve customer satisfaction and employee experiences, while also enhancing sales and brand presence, aligning with strategic enterprise expansion goals. read more →

SurveyMonkey CX aims to bolster customer satisfaction, increase sales, and improve ROI, beneficial for companies looking to refine customer relationship protocols. read more →

Core Features

SurveyMonkey offers strong analytics and custom reporting, supported by data import and export features, making it versatile for in-depth feedback analysis in varied industries. read more →

SurveyMonkey CX provides custom reports and analytics with seamless data import, supporting detailed customer insights, especially useful for mid-market enterprises. read more →

Vendor Support

SurveyMonkey offers 24/7 support, phone, email, and chat support, ensuring strong vendor accessibility for large-scale operation assistance. read more →

SurveyMonkey CX provides 24/7 support with email and chat options, aiding smaller teams with focused customer experience management. read more →

Segments and Industries

SurveyMonkey predominantly serves large enterprises and education sectors, underlining its utility in large-scale, multifaceted customer feedback implementations. read more →

SurveyMonkey CX fits well within financial and real estate industries, showing its efficacy in targeted user experience enhancements in niche markets. read more →

Operational Alignment

SurveyMonkey fits seamlessly into large enterprise workflows, facilitating scalable feedback management processes across varied communication channels. read more →

SurveyMonkey CX aligns with operational needs of mid-sized businesses, focused on refining customer interaction strategies and customer journey mapping. read more →