SurveyMonkey vs. SatisMeter: Customer Feedback Management Solution Comparison 2025

Overview: SurveyMonkey and SatisMeter as Customer Feedback Management Category solutions.

SurveyMonkey and SatisMeter both cater to the Customer Feedback Management sector but serve different market needs. SurveyMonkey is designed for a wide range of business sizes, providing robust analytics and a variety of integrations, making it ideal for large enterprises and diverse industries. SatisMeter is more niche, with a focus on smaller enterprises, and specializes in tools like NPS measurement and automated workflows, serving industries like Internet services and marketing.

SurveyMonkey: SurveyMonkey is the world’s most popular free online survey tool. It helps businesses capture important voices and opinions to drive growth.

SatisMeter: SatisMeter is a customer feedback tool for monitoring customer satisfaction (NPS), product performance, and business growth. It helps businesses keep track of key metrics like NPS, CSAT, and PMF.

SurveyMonkey and SatisMeter: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey offers comprehensive feedback collection, market research, and communication management, allowing users to engage deeply with their audiences across various channels. read more →

SatisMeter focuses on collecting feedback, measuring NPS, and automating communication workflows, catering to businesses looking for streamlined feedback processes. read more →

Business Goals

SurveyMonkey helps users improve customer satisfaction, acquire customers, enhance product experience, and boost sales, aligning with broader business objectives. read more →

SatisMeter aids in improving customer satisfaction and product experience, with a niche in helping businesses grow market share and enter new markets. read more →

Core Features

SurveyMonkey's standout features include in-depth analytics, AI-powered insights, and custom reporting, addressing the diverse needs from data import to security. read more →

SatisMeter provides essential integration options, easy data migration, and basic analytics, focusing on straightforward feedback and reporting tools. read more →

Vendor Support

SurveyMonkey offers extensive 24/7 support, including phone, email, and chat, reflecting its robust customer service model and ability to handle complex demands. read more →

SatisMeter provides basic 24/7 support, mainly through email and chat, adequate for its simpler product offering. read more →

Segments and Industries

SurveyMonkey predominantly serves large enterprises and spans multiple industries, including education and marketing. read more →

SatisMeter is used by the Internet, marketing, and IT service sectors, focusing more on large and mid-market businesses. read more →

Operational Alignment

SurveyMonkey integrates into extensive workflows and scales for large operational environments, supporting various enterprise needs. read more →

SatisMeter is designed for a smaller operational scale, fitting less complex environments that focus on specific feedback measurement. read more →