Overview: SurveyMonkey CX and Zonka Feedback as Customer Feedback Management Category solutions.

SurveyMonkey CX is trusted by larger enterprises, focusing on comprehensive feedback collection and net promoter score measurement with robust vendor support. Zonka Feedback appeals to smaller and mid-market businesses, amplifying customer satisfaction and managing social media with high-capacity analytics and feedback collection.

SurveyMonkey CX: SurveyMonkey's powerful platform helps CX teams gather feedback, find gaps, and improve their brand. Improving customer success is made easier with SurveyMonkey CX.

Zonka Feedback: Zonka Feedback is an omnichannel Customer Feedback Software to measure real-time CX Metrics like NPS, CES, and CSAT. Surveys are conducted via the Zonka Feedback app.

SurveyMonkey CX and Zonka Feedback: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

SurveyMonkey CX excels in collecting feedback and measuring net promoter scores. It supports enterprises by engaging conversational surveys and offering helpdesk management. read more →

Zonka Feedback stands out with feedback collection and CSAT measurement. It supports social media management, boosting communication for small businesses. read more →

Business Goals

SurveyMonkey CX aims to improve customer satisfaction, with secondary goals of increasing sales and acquiring customers for large businesses. read more →

Zonka Feedback focuses on enhancing customer satisfaction, attracting customers, and boosting digital presence for small to mid-market segments. read more →

Core Features

SurveyMonkey CX offers custom reports, data import, and AI-powered analytics. It's designed for integrating complex systems for large organizations. read more →

Zonka Feedback features powerful analytics and custom reports, with a keen focus on data import. It's tailored for businesses focused on high-volume feedback processing. read more →

Vendor Support

SurveyMonkey CX provides all-inclusive 24/7 support with options for chat, email, and phone, aligning with its enterprise clientele's demands. read more →

Zonka Feedback offers 24/7 support primarily via email and phone. This suits the needs of smaller businesses needing reliable assistance. read more →

Segments and Industries

SurveyMonkey CX is popular among enterprises and is widely used across financial services, human resources, and real estate industries. read more →

Zonka Feedback is chosen by the healthcare, retail, and financial services sectors. It appeals to small and mid-market organizations. read more →

Operational Alignment

SurveyMonkey CX integrates seamlessly into large, complex workflows, supporting structured customer feedback and data handling. read more →

Zonka Feedback fits well with smaller operations, enhancing social presence and feedback efficiency in more agile environments. read more →