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Compare SolarWinds Service Desk vs Jira Service Management

Failure Risk Guidance Security Report ?

Failure Risk for SolarWinds Service Desk medium Failure Risk for Jira Service Management medium
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Comparison Summary

For SolarWinds Service Desk vs Jira Service Management comparison, Our AI algorithm looked at 7321 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using SolarWinds Service Desk and Jira Service Management to solve their respective business needs.

Pros and cons of SolarWinds Service Desk and Jira Service Management

SolarWinds Service Desk is more suited to businesses that require Helpdesk Management and Workflow Management where as Jira Service Management is focused towards Helpdesk Management and Workflow Management .

logo SolarWinds Service Desk

Focus area

Software Failure Risk

  • medium

logo Jira Service Management

Focus area

Software Failure Risk

  • medium

About

SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....

Jira Service Management | flexible, collaborative ITSM solution...

Financials

M&A

PRIVATE

Business Need

Total Processes
(we found evidences for)

61

38

Total Goals
(we found evidences for)

13

11

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (640)

Read Reviews (71)

workflow management

Read Reviews (258)

Read Reviews (32)

knowledge management

Read Reviews (116)

Read Reviews (14)

sharing knowledge

Read Reviews (6)

Read Reviews (0)

creating knowledge base

Read Reviews (5)

Read Reviews (1)

sales document management

Read Reviews (103)

Read Reviews (2)

contract management

Read Reviews (99)

Read Reviews (1)

digital signature

Read Reviews (2)

Read Reviews (1)

customer feedback management

Read Reviews (71)

Read Reviews (7)

measuring customer satisfaction

Read Reviews (46)

Read Reviews (7)

measuring net promoter score

Read Reviews (2)

Read Reviews (0)

communication management

Read Reviews (69)

Read Reviews (7)

sending & publishing communications

Read Reviews (51)

Read Reviews (6)

tracking & monitoring communications

Read Reviews (14)

Read Reviews (0)

training & onboarding

Read Reviews (60)

Read Reviews (14)

engagement management

Read Reviews (46)

Read Reviews (9)

engaging and following up

Read Reviews (35)

Read Reviews (2)

social media management

Read Reviews (19)

Read Reviews (0)

social media analytics

Read Reviews (12)

Read Reviews (0)

engaging on social media

Read Reviews (3)

Read Reviews (0)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

rating and review management

Read Reviews (13)

Read Reviews (0)

products & pricelist management

Read Reviews (10)

Read Reviews (4)

customer case management

Read Reviews (8)

Read Reviews (0)

category management

Read Reviews (7)

Read Reviews (0)

contact list management

Read Reviews (6)

Read Reviews (1)

license management

Read Reviews (5)

Read Reviews (0)

competitive intelligence

Read Reviews (4)

Read Reviews (0)

merger and acquisition

Read Reviews (2)

Read Reviews (0)

lifetime value management

Read Reviews (2)

Read Reviews (0)

revenue cycle management

Read Reviews (2)

Read Reviews (0)

sales call management

Read Reviews (2)

Read Reviews (2)

generation of new leads

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (0)

Read Reviews (2)

community building

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Improve internal communications

  • Improve ROI

  • Manage risk

  • Improve visibility

  • Acquire customers

  • Launch new products

  • Improve efficiency

  • Improve consistency

  • Increase sales & revenue

  • Shorten ramp up time

  • Establish thought leadership

  • See 10 more

  • Enhance customer relationships

  • Improve internal communications

  • Improve efficiency

  • Acquire customers

  • Manage risk

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Grow market share

  • Build brand awareness

  • Improve visibility

  • See 8 more

Top Channels

Channels Used

  • chat

  • user generated content

  • blogs

  • e-mail

  • offline

  • Slack

  • promotions

  • website

  • mobile

  • events

  • trade shows

  • video

  • review sites

  • Amazon

  • point of sale

  • on premises

  • mobile app

  • See 14 more

  • chat

  • user generated content

  • blogs

  • e-mail

  • offline

  • Slack

  • promotions

  • website

  • mobile

  • events

  • trade shows

  • video

  • review sites

  • Amazon

  • point of sale

  • on premises

  • mobile app

  • See 14 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

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Integration Risk

medium

{{{rsh_C_1}}}

low

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Migration Risk

low

{{{rsh_C_1}}}

medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting