Overview: SolarWinds Service Desk and GoTo Resolve as Help Desk Category solutions.

SolarWinds Service Desk focuses on helpdesk management and workflow processes, while GoTo Resolve offers a collaborative platform with built-in communication management. Both products support enhancing customer relationships, but SolarWinds Service Desk also scales best practices, whereas GoTo Resolve aims to acquire new customers. SolarWinds Service Desk stands out in training and onboarding, while GoTo Resolve emphasizes flexible integration options. SolarWinds Service Desk is popular among enterprises and educational sectors, whereas GoTo Resolve has a strong presence in IT services and hospitality.

SolarWinds Service Desk: Solarwinds Service Desk is an ITSM solution designed to effectively manage employee services. A free trial is available for users.

GoTo Resolve: RescueAssist makes remote support, screen sharing, and mobile device support easy. Issues are quickly identified, diagnosed, and solved with integration APIs.

SolarWinds Service Desk and GoTo Resolve: Best Use cases based on the customer satisfaction data

SolarWinds Service Desk

Key Capabilities Supported

SolarWinds Service Desk supports helpdesk management and workflow processes, aligning well with businesses seeking organized process management. read more →

GoTo Resolve provides collaborative tools and communication management, catering to teams looking to streamline collaboration. read more →

Business Goals

SolarWinds Service Desk aims to enhance customer relationships and scale best practices, perfect for organizations focused on structured growth. read more →

GoTo Resolve focuses on enhancing customer relationships and acquiring new customers, ideal for companies expanding their market reach. read more →

Core Features

SolarWinds Service Desk features training and onboarding and AI Powered analytics, suiting enterprises needing robust onboarding solutions. read more →

GoTo Resolve emphasizes ease of migration and data integration, beneficial for organizations requiring seamless integration. read more →

Vendor Support

SolarWinds Service Desk offers extensive 24/7 support, including phone and chat, fitting companies needing reliable technical support. read more →

GoTo Resolve provides round-the-clock support but with a focus on scalability and flexibility, suitable for dynamic businesses. read more →

Segments and Industries

SolarWinds Service Desk is primarily used by enterprise and educational sectors, showing its fit for larger, structured businesses. read more →

GoTo Resolve serves predominantly IT services and hospitality, reflecting its relevance to these fast-paced sectors. read more →

Operational Alignment

SolarWinds Service Desk fits well with workflows of structured environments and large-scale operations in enterprises. read more →

GoTo Resolve aligns with versatile operations, accommodating the needs of both large enterprises and smaller dynamic teams. read more →