Retently vs. Feedbackly: Comparing Best Customer Experience Management Solutions 2026

Overview: Retently and Feedbackly as Customer Experience Management Category solutions.

Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

Feedbackly: Feedbackly reveals how customer emotions impact businesses through its unique, automated CX software, education, and consulting services. It is the only platform combining these elements with industry-leading knowledge.

This comparison of Retently vs. Feedbackly draws on 1358 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Retently and Feedbackly are commonly chosen for Customer feedback collection for eCommerce, Customer feedback collection and analysis, Customer feedback collection across channels.

Retently also supports Automated customer feedback collection, Owner and resident feedback collection, Customer feedback program management, Owner and tenant feedback segmentation, etc.

Feedbackly also supports Branch-level customer feedback collection, On-site visitor feedback collection, Customer journey mapping for eCommerce, Customer emotion measurement across journey, etc.

Evidence shows that both products are used for Customer experience management.

Retently also covers Feedback analytics, Customer experience, Customer feedback analysis, Voice of the customer, etc.

Feedbackly also covers Customer feedback management, eCommerce optimization, Customer engagement, Customer retention, etc.

Top use cases: Retently vs Feedbackly

Use cases tied to Retently and Feedbackly from verified data sources. Click any use case for supporting evidences.

Retently

Feedbackly

Shared by both · Use cases

Retently	Feedbackly

Top Capabilities: Retently vs Feedbackly

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Retently

Shared

Feedbackly

Shared by both · Topics

Retently only

Feedbackly only

Deployed Industries: Retently vs Feedbackly

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Retently

Shared

Feedbackly

Shared by both · Industries

Retently only

Feedbackly only

Deployed Market Segments: Retently vs Feedbackly

Share of peer evidence by company size for Retently and Feedbackly. Each product segments add up to 100%. Click any segment for supporting evidence.

Retently 100%

Feedbackly 100%

Retently and Feedbackly: Best activities based on customer satisfaction

Activities: Retently vs Feedbackly

Discover and compare top business activities, Q&A, and peer reviews for Retently vs Feedbackly to help find the right fit for your needs.

Retently Feedbackly

customer feedback management
measuring net promoter score
measuring customer satisfaction
social media analytics
social media management
sending & publishing communications
communication management

Retently in Action: Unique Activities

Why is Retently the best choice for Customer Feedback Management?

Retently is a customer satisfaction software that helps businesses measure customer satisfaction through Net Promoter Score (NPS) surveys. The platform allows businesses to collect feedback, visualize results, and convert dissatisfied customers into loyal promoters. Retently focuses on NPS surveys and may lack features found in other survey platforms.

"...The fact that Retently solely focuses on the NPS survey, and at a great price point, made them the obvious choice for me. . ...." Peer review by Mark D., Marketing and Community Coordinator, Food & Beverages

How does Retently address your Engagement Management Challenges?

Retently helps companies gather customer feedback and measure customer satisfaction. The platform allows businesses to personalize interactions and automate follow-up actions. Retently provides insights into customer engagement patterns, enabling companies to improve their marketing efforts and enhance customer relationships.

"...Automatically follow-up or send reminder surveys to the ones who did not provide feedback. ..." Segment

What solutions does Retently provide for Communication Management?

Retently facilitates communication management by connecting with various platforms. It allows users to send surveys through email or messaging apps and automatically trigger messages based on customer actions and feedback. Retently can also integrate with customer support platforms, automating survey delivery based on ticket events.

"...Connect Segment and send transactional email surveys when your customers trigger specific events...." Segment

How efficiently Does Retently manage your Workflow Management?

Retently enables companies to build automated workflows to collect customer feedback. These workflows can be customized and triggered by events within other applications. Retently connects with popular business platforms, allowing users to manage and analyze customer feedback within their existing workflows.

"...Add a Retently webhook link in a HubSpot workflow action and send transactional email surveys when contacts meet the workflow s enrollment criteria...." Customer satisfaction surveys for HubSpot