Retently: Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
Encompass-CX: Encompass-CX offers B2B customer experience software to identify key client relationships for growth. A free demo is available to measure important customer insights.
This comparison report of Retently vs. Encompass-CX is based on a specific set of business needs and context. The comparison uses 1104 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Retently and Encompass-CX
Retently, Encompass-CX, Ushur, Oracle Advertising and Customer Experience (CX), etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Retently covers Customer Feedback Management with Promotions, Social Media Management, Engagement Management with Promotions, Communication Management with E-Mail, etc.
Encompass-CX focuses on Training & Onboarding with E-Mail, Collecting Feedback with E-Mail, Cross Selling, Lead Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Retently and Encompass-CX: Best activities based on customer satisfaction
Retently in Action: Unique Activities
How does Retently address your Customer Feedback Management Challenges?
"...Customers engagement, net promoter score measuring...." Peer review by Alex P, Customer Succes Manager
Why is Retently the best choice for Engagement Management?
"...Ensure a greater response rate by using reliable tech tools and A/B testing customer engagement variations. ..." Customer Experience Management for B2B Companies
What Are the key features of Retently for Communication Management?
"...Add a Retently webhook link in a Salesforce workflow rule and send transactional email surveys when contacts or accounts trigger specific events, such as when a case is marked as closed or when their properties are updated...." Customer satisfaction surveys for Salesforce
How does Retently facilitate Workflow Management?
"...Add a Retently webhook link in a HubSpot workflow action and send transactional email surveys when contacts meet the workflow s enrollment criteria...." Customer satisfaction surveys for HubSpot
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Increase sales & revenue
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Enter new markets internationally or locally
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Build brand awareness
- See 3 more
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Enhance customer relationships
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Increase sales & revenue
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Increase customer life time value
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Retently | Encompass-CX | |
|---|---|---|
| Peer score | 4.7 | 4.0 |
| Peer insights | 1050 | 54 |
| Top industries |
Information Technology And Services 67.0%
Marketing And Advertising 28.0%
Banking 2.0%
|
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| SMB and Mid-Market | 71.0% | 0.0% |
| Enterprise | 29.0% | 0.0% |
| Pricing | Retently |
Integrations
Ecosystem partners each product commonly connects with.
Similar alternatives in this category
Other products peers often evaluate alongside these two. Compare each alternative with either product.
