Overview: QuestionPro Survey and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.
In comparing QuestionPro Survey and Forsta, both excel in customer feedback management but target different niches. QuestionPro Survey offers robust features like analytics and custom reports, preferred by education and non-profit sectors. It's ideal for organizations seeking to enhance customer experience and brand loyalty through comprehensive survey capabilities. On the other hand, Forsta's strengths lie in market research and engaging conversational surveys, attracting enterprises and IT sectors. It aids in improving customer satisfaction and ROI, particularly useful for campaigns and social media management.
QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.
Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.
QuestionPro Survey and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data
Key Capabilities Supported
QuestionPro Survey excels in feedback surveys, measuring net promoter scores, and market research. Its capabilities align well with users needing detailed customer engagement and business intelligence insights. read more →
Forsta emphasizes market research and collecting feedback. It supports engaging conversational surveys, vital for those focused on campaign and social media management. read more →
Business Goals
QuestionPro Survey helps in measuring customer and employee experience. It aligns with goals of assessing risk and improving brand loyalty. read more →
Forsta targets improving customer satisfaction and acquiring customers. It is beneficial for businesses entering new markets and increasing ROI. read more →
Core Features
QuestionPro Survey provides standout features like analytics and custom reports, alongside security and privacy measures. It suits users requiring integration and ease of data export. read more →
Forsta offers features such as analytics and custom reports. Its integration and data import competences fulfill needs of those valuing compliance and security. read more →
Vendor Support
QuestionPro Survey offers 24/7 chat and email support, accommodating flexible operational needs. This variety supports complexity in user environments. read more →
Forsta provides 24/7 support mainly through email. It's suited for users needing less interactive support but reliable accessibility. read more →
Segments and Industries
QuestionPro Survey is widely used by large enterprises, non-profits, and educational sectors. Its broad applicability supports diverse organizational needs. read more →
Forsta is preferred by enterprises in research, consulting, and IT. It aligns with industry requirements for targeted market analysis. read more →
Operational Alignment
QuestionPro Survey fits into workflows requiring extensive survey capabilities across mediums like websites and email. It's designed for various organizational sizes. read more →
Forsta integrates well into operations involving mobile and social media. It's tailored for enterprises needing adaptive communication strategies. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
QuestionPro Survey in Action: Unique Use Cases
How can QuestionPro Survey optimize your Feedback Survey Workflow?
Why is QuestionPro Survey the best choice for Customer Engagement Management?
Why is QuestionPro Survey the best choice for Collect Reviews & Rating?
How efficiently Does QuestionPro Survey manage your Gather Business Intelligence?
Forsta (formerly Confirmit) in Action: Unique Use Cases
What Are the key features of Forsta (formerly Confirmit) for Market Research?
How can Forsta (formerly Confirmit) enhance your Campaign Management process?
Alternatives
Integrations
Few QuestionPro Survey Integrations
Few Forsta (formerly Confirmit) Integrations
News
Latest QuestionPro Survey News
Share Dashboards with Custom Groups in QuestionPro EX Portal
QuestionPro has introduced a new feature in its Employee Experience Platform called Custom Groups Dashboard Sharing. This enhancement allows users to share dashboards with specific employee groups based on attributes like department, location, and role, improving data governance and user experience. The feature aims to provide targeted access to insights, enhancing data security and streamlining administration.
Latest Forsta (formerly Confirmit) News
Press Ganey Forsta Expands Research Capabilities With Deeper Integration of Qualitative Tools on the HX Platform
Forsta has enhanced its HX Platform by integrating qualitative tools like focus groups and interviews into Digital Diaries, a qualitative research solution. This integration allows researchers to conduct live focus groups and in-depth interviews within the same platform, streamlining the research process and providing a comprehensive view of participant insights.
How can Forsta (formerly Confirmit) optimize your Social Media Management Workflow?