Overview: QuestionPro Survey and Forsta (formerly Confirmit) as Customer Feedback Management Category solutions.

In comparing QuestionPro Survey and Forsta, both excel in customer feedback management but target different niches. QuestionPro Survey offers robust features like analytics and custom reports, preferred by education and non-profit sectors. It's ideal for organizations seeking to enhance customer experience and brand loyalty through comprehensive survey capabilities. On the other hand, Forsta's strengths lie in market research and engaging conversational surveys, attracting enterprises and IT sectors. It aids in improving customer satisfaction and ROI, particularly useful for campaigns and social media management.

QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.

Forsta (formerly Confirmit): Confirmit-Horizons, the new frontier of experience and research technology, is offered by Forsta. Cutting-edge solutions in CX, VoC, VoE, Qual, Quant, and data visualization are delivered globally.

QuestionPro Survey and Forsta (formerly Confirmit): Best Use cases based on the customer satisfaction data

QuestionPro Survey

4.3

AI Powered

Forsta (formerly Confirmit)

4.3

Key Capabilities Supported

QuestionPro Survey excels in feedback surveys, measuring net promoter scores, and market research. Its capabilities align well with users needing detailed customer engagement and business intelligence insights. read more →

Forsta emphasizes market research and collecting feedback. It supports engaging conversational surveys, vital for those focused on campaign and social media management. read more →

Business Goals

QuestionPro Survey helps in measuring customer and employee experience. It aligns with goals of assessing risk and improving brand loyalty. read more →

Forsta targets improving customer satisfaction and acquiring customers. It is beneficial for businesses entering new markets and increasing ROI. read more →

Core Features

QuestionPro Survey provides standout features like analytics and custom reports, alongside security and privacy measures. It suits users requiring integration and ease of data export. read more →

Forsta offers features such as analytics and custom reports. Its integration and data import competences fulfill needs of those valuing compliance and security. read more →

Vendor Support

QuestionPro Survey offers 24/7 chat and email support, accommodating flexible operational needs. This variety supports complexity in user environments. read more →

Forsta provides 24/7 support mainly through email. It's suited for users needing less interactive support but reliable accessibility. read more →

Segments and Industries

QuestionPro Survey is widely used by large enterprises, non-profits, and educational sectors. Its broad applicability supports diverse organizational needs. read more →

Forsta is preferred by enterprises in research, consulting, and IT. It aligns with industry requirements for targeted market analysis. read more →

Operational Alignment

QuestionPro Survey fits into workflows requiring extensive survey capabilities across mediums like websites and email. It's designed for various organizational sizes. read more →

Forsta integrates well into operations involving mobile and social media. It's tailored for enterprises needing adaptive communication strategies. read more →