Overview: QuestionPro Survey and Clicktools as Customer Feedback Management Category solutions.
In reviewing QuestionPro Survey and Clicktools, we see that QuestionPro Survey excels in providing comprehensive solutions for feedback and satisfaction measurement across multiple channels, appealing to large enterprises. On the other hand, Clicktools focuses more on customer satisfaction and efficiency, particularly for industries like software and healthcare. Each product has unique strengths, making the choice dependent on specific business needs and industry focus.
QuestionPro Survey: QuestionPro-survey offers free online survey software to create surveys quickly. It features 80+ question types, templates, multiple distribution options, and robust analytics.
Clicktools: Clicktools, now SAP Service Cloud, enhances customer relationships and increases revenue by transforming customer feedback into actionable insights. Features include seamless CRM integration, dynamic questions, multi-language support, and mobile-friendly surveys.
QuestionPro Survey and Clicktools: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
QuestionPro Survey facilitates comprehensive feedback surveys and measuring the net promoter score, catering to robust customer engagement needs. read more →
Clicktools focuses on collecting feedback and conducting engaging conversational surveys, ideal for dynamic customer interaction. read more →
Business Goals
QuestionPro Survey helps measure customer and employee experience, aligning with objectives to gauge brand loyalty and mitigate risk. read more →
Clicktools aims to improve customer satisfaction and efficiency, with a focus on enhancing employee experience and establishing thought leadership. read more →
Core Features
Standout features of QuestionPro Survey include custom reports and AI-powered analytics, which are useful for detailed data-driven insights. read more →
Clicktools offers integration and custom reports, supporting flexibility and in-depth data analysis for strategic decision-making. read more →
Vendor Support
QuestionPro Survey provides extensive 24/7 support via chat, email, and phone, accommodating diverse user preferences and support needs. read more →
Clicktools ensures around-the-clock support mainly through chat and phone, meeting basic operational assistance requirements. read more →
Segments and Industries
Large enterprises and sectors such as research and education are key users of QuestionPro Survey, reflecting its scalability and depth. read more →
Clicktools is predominantly used in computer software and IT services, with a strong appeal to enterprise customers. read more →
Operational Alignment
QuestionPro Survey integrates into workflows of large and mid-market enterprises, supporting complex multi-channel feedback needs. read more →
Clicktools fits well within the operational workflows of small to large enterprises, especially those looking to streamline customer interactions. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
QuestionPro Survey in Action: Unique Use Cases
How can QuestionPro Survey optimize your Feedback Survey Workflow?
What Are the key features of QuestionPro Survey for Market Research?
What Are the key features of QuestionPro Survey for Collect Reviews & Rating?
How does QuestionPro Survey facilitate Gather Business Intelligence?
Clicktools in Action: Unique Use Cases
Why is Clicktools the best choice for Engaging Conversational Surveys?
Alternatives
Integrations
Few QuestionPro Survey Integrations
Few Clicktools Integrations
News
Latest QuestionPro Survey News
Share Dashboards with Custom Groups in QuestionPro EX Portal
QuestionPro has introduced a new feature in its Employee Experience Platform called Custom Groups Dashboard Sharing. This enhancement allows users to share dashboards with specific employee groups based on attributes like department, location, and role, improving data governance and user experience. The feature aims to provide targeted access to insights, enhancing data security and streamlining administration.
Latest Clicktools News
UiPath Goes Live with SAP Cloud ERP Private
UiPath has successfully implemented SAP Cloud ERP Private as part of its digital transformation strategy, achieving high clean core scores. This move enhances UiPath's operational efficiency and agility by streamlining processes like billing and multi-GAAP reporting. The collaboration with SAP supports UiPath's automation-first vision, enabling scalable growth and innovation.
