Comparison Summary
This comparison report of LogMeIn Rescue vs. Kayako is based on a specific set of business needs and context. The comparison uses 5499 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing LogMeIn Rescue and Kayako
LogMeIn Rescue, Kayako, GoTo Resolve, Web+Center, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
LogMeIn Rescue covers Helpdesk Management, Collaboration, Engagement Management with Chat, Conference Call Management with Offline, etc.
Kayako focuses on Helpdesk Management with Chat, Engagement Management with Chat, Knowledge Management with Chat, Workflow Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
LogMeIn Remote Access | Secure Remote Desktop Software
Help Desk Software Kayako Unified Customer Service Software
Age
2003
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
33
57
Total Goals
(we found evidences for)
5
13
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Improve visibility
-
Improve ROI
-
Improve internal communications
- See 2 more
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Scale best practices
-
Launch new products
-
Build brand awareness
-
Improve consistency
-
Improve digital and social presence
-
Improve ROI
-
Increase customer life time value
-
Improve efficiency
-
Establish thought leadership
- See 10 more
Top Channels
Channels Used
-
chat
-
e-mail
-
website
-
user generated content
-
blogs
-
social media
-
phone calls
-
mobile
-
support groups
-
mobile app
-
offline
-
Twitter
-
Facebook
-
point of sale
-
on premises
-
promotions
-
video
-
causes and charity
-
trade shows
-
coupons
-
omnichannel
- See 18 more
-
chat
-
e-mail
-
website
-
user generated content
-
blogs
-
social media
-
phone calls
-
mobile
-
support groups
-
mobile app
-
offline
-
Twitter
-
Facebook
-
point of sale
-
on premises
-
promotions
-
video
-
causes and charity
-
trade shows
-
coupons
-
omnichannel
- See 18 more
Failure Risk Guidance Security Report?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
