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Compare Livechat vs Userlike

Comparison Summary

This comparison report of Livechat vs. Userlike is based on a specific set of business needs and context. The comparison uses 12711 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Livechat and Userlike

Livechat, Userlike, Freshdesk Messaging, Intercom, etc., belong to a category of solutions that help Live Chat. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Livechat covers Helpdesk Management with Chat, Engagement Management with Website, Contact List Management with Chat, Customer Feedback Management with Chat, etc.

Userlike focuses on Engagement Management with Chat, Helpdesk Management with Chat, Contact List Management with Chat, White Labeling with Chat, etc.

"A lot of people prefer to chat instead of calling in 5 AM. Also, all the information can be sent to their email more quickly. " - Geno M

"Through live chat we can help customers quickly and personally. We want all our customers to benefit from that. " - Christoph Münch

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Livechat

Focus area

Livechat is better than Userlike for

Software Failure Risk

  • low

logo Userlike

Focus area

Software Failure Risk

  • low

About

LiveChat | Live Chat Software and Help Desk Software

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

Age

2002

2011

Financials

IPO

SEED

Business Need

Total Processes
(we found evidences for)

87

57

Total Goals
(we found evidences for)

18

11

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


contact list management

creating contact list


customer feedback management

measuring customer satisfaction

measuring net promoter score


communication management

sending & publishing communications

tracking & monitoring communications


generation of new leads


social media management

social media analytics

managing social media account

engaging on social media

scheduling post to social media


lifetime value management


rating and review management


knowledge management


workflow management



training & onboarding



conversion management


content management


loyalty management

customise loyalty program

identify target customers


campaign management

campaign monitoring


sales document management

proposal & quote management



relationship management



sales call management

meeting management

call transcription


products & pricelist management


competitive intelligence



revenue cycle management






lead qualification

lead qualification: technographic


customer case management




referral management



conference call management







trade show marketing


discount management



business development



personalized marketing


touchpoint management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Improve ROI

  • Improve brand engagement

  • Improve digital and social presence

  • Improve efficiency

  • Build brand awareness

  • Scale best practices

  • Reduce bounce

  • Improve visibility

  • Increase average basket value

  • Grow market share

  • Improve consistency

  • Increase customer life time value

  • Enter new markets internationally or locally

  • Launch new products

  • See 15 more
  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve brand engagement

  • Improve consistency

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • See 8 more

Top Channels

Channels Used

  • chat

  • website

  • offline

  • e-mail

  • mobile

  • phone calls

  • on premises

  • social media

  • promotions

  • Facebook

  • trade shows

  • Slack

  • text SMS

  • coupons

  • mobile app

  • video

  • user generated content

  • blogs

  • games

  • See 16 more
  • chat

  • website

  • offline

  • e-mail

  • mobile

  • phone calls

  • on premises

  • social media

  • promotions

  • Facebook

  • trade shows

  • Slack

  • text SMS

  • coupons

  • mobile app

  • video

  • user generated content

  • blogs

  • games

  • See 16 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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Business Setting