Customerly Overview
This is a summary of the comprehensive capabilities and benefits of Customerly based on over 1489 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Customerly, Helpcrunch, ProProfs Chat, Olark, Userlike, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Customerly is right for your needs? Our Cuspera AI engine can evaluate how Customerly fits your specific business needs, industry, and context. Get your personalized assessment report today.
Customerly supports business activities such as:
- Customer Feedback Management
- Helpdesk Management
- Engagement Management
- Training & Onboarding
- Contact List Management
Customerly can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Scale Best Practices, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Chat E-Mail and Website for these needs. As a solution, Customerly's capabilities include Feedback Surveys, Templates, Personalization, etc.
Customerly Information Technology and Services Vertical is its biggest customer base.
Reviews
"...This will improve your customer satisfaction and of course it will lead to more sales. ..." CRM Software for online businesses
Cuspera Reviews
21 buyers and buying teams have used Cuspera to assess how well Customerly solved their Live Chat needs. Cuspera uses 1489 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Customerly.
Use Cases
Peers recommend Customer Feedback Management , Helpdesk Management , Engagement Management , as the business use cases that they have been most satisfied while using Customerly.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customer Feedback Management with Chat and E-Mail |
4.97/5 ★ |
"...This will improve your customer satisfaction and of course it will lead to more sales. ..." CRM Software for online businesses |
| measuring net promoter score |
4.92/5 ★ |
"...Pick active users and send them the NPS surveys after 30 days of usage and you will get an accurate NPS score. ..." Audience Segmentation |
| measuring customer satisfaction |
4.91/5 ★ |
"...Explore our in-chat surveys to run customer satisfaction surveys as you need. ..." Chat Reports to learn your team performances |
| Helpdesk Management with Chat |
4.86/5 ★ |
"...Deploy a self-service help center with intelligent automation. ..." NPS Score software |
| Engagement Management with Chat and Website |
4.86/5 ★ |
"...But In first impression I liked its innovation to integrate tools which are necessary for customer engagement...." Peer review by User |
| engaging and following up |
4.82/5 ★ |
"...The 2 Best ready-to-use live chat trigger templates to engage, convert and retain more customers. ..." Live Chat with Superpowers |
| PEER EXPERIENCES | |
|---|---|
| Customer Feedback Management with Chat and E-Mail |
4.97/5 ★ |
"...This will improve your customer satisfaction and of course it will lead to more sales. ..." CRM Software for online businesses |
|
| measuring net promoter score |
4.97/5 ★ |
| measuring customer satisfaction |
4.97/5 ★ |
| Helpdesk Management with Chat |
4.86/5 ★ |
"...Deploy a self-service help center with intelligent automation. ..." NPS Score software |
|
| Engagement Management with Chat and Website |
4.86/5 ★ |
"...But In first impression I liked its innovation to integrate tools which are necessary for customer engagement...." Peer review by User |
|
| engaging and following up |
4.86/5 ★ |
37+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1489 insights from peers and experts to help you assess how these Customerly use cases fit your Live Chat needs.
Frequently Asked Questions(FAQ)
for Customerly
What is Customerly?
What is Customerly used for?
What are the top features of Customerly?
Who uses Customerly?
What are Customerly alternatives?
Where is Customerly located?
Popular Business Setting
for Customerly
Top Industries
- Information Technology and Services
- Internet
- Computer Software
Popular in
- Small Business
- Mid Market
Peers used Customerly to Enhance customer relationships and Increase sales & revenue
Customerly Alternatives
Peer and Expert Opinion on Features
for Customerly
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (152) |
| Templates | Read Reviews (57) |
| Personalization | Read Reviews (22) |
| Widgets | Read Reviews (20) |
| Ticketing | Read Reviews (14) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (152) |
| Templates | Read Reviews (57) |
| Personalization | Read Reviews (22) |
| Widgets | Read Reviews (20) |
| Ticketing | Read Reviews (14) |
IT and Other Capabilities
for Customerly
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (54) |
| Data Export | Read Reviews (22) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (54) |
| Data Export | Read Reviews (22) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (30) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (215) |
| Chat Support | Read Reviews (190) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (30) |
| Phone Support | Read Reviews (12) |
| 24/7 Support | Read Reviews (215) |
| Chat Support | Read Reviews (190) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (44) |
| Custom Reports | Read Reviews (137) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (4) |
| Analytics | Read Reviews (44) |
| Custom Reports | Read Reviews (137) |
Software Failure Risk Guidance
?for Customerly
Overall Risk Meter
Top Failure Risks for Customerly
Vendor Profile Details
Company Name
Customerly
Company Website
https://www.customerly.io/HQ Location
Dublin, IE
Employees
1-10
Social
Financials
PRIVATE
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