Customerly Overview

This is a summary of the comprehensive capabilities and benefits of Customerly based on over 1489 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Customerly, Helpcrunch, ProProfs Chat, Olark, Userlike, etc., all belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Customerly is right for your needs? Our Cuspera AI engine can evaluate how Customerly fits your specific business needs, industry, and context. Get your personalized assessment report today.

Customerly supports business activities such as:

  • Customer Feedback Management
  • Helpdesk Management
  • Engagement Management
  • Training & Onboarding
  • Contact List Management

Customerly can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Scale Best Practices, Enter New Markets Internationally Or Locally, etc. It can help manage these activities if you use Chat E-Mail and Website for these needs. As a solution, Customerly's capabilities include Feedback Surveys, Templates, Personalization, etc.

Customerly Information Technology and Services Vertical is its biggest customer base.

Reviews

"...This will improve your customer satisfaction and of course it will lead to more sales. ..." CRM Software for online businesses

Cuspera Reviews

21 buyers and buying teams have used Cuspera to assess how well Customerly solved their Live Chat needs. Cuspera uses 1489 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Customerly.

Other priorities:

  • Acquire Customers
  • Scale Best Practices
  • Enter New Markets Internationally Or Locally
  • Launch New Products
  • Improve Internal Communications
See all business priorities See less business priorities

Use Cases

Peers recommend Customer Feedback Management , Helpdesk Management , Engagement Management , as the business use cases that they have been most satisfied while using Customerly.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Customer Feedback Management with Chat and E-Mail

4.97/5

Read Reviews (128)

"...This will improve your customer satisfaction and of course it will lead to more sales. ..." CRM Software for online businesses
measuring net promoter score

4.92/5

Read Reviews (57)

"...Pick active users and send them the NPS surveys after 30 days of usage and you will get an accurate NPS score. ..."
measuring customer satisfaction

4.91/5

Read Reviews (28)

"...Explore our in-chat surveys to run customer satisfaction surveys as you need. ..."
Helpdesk Management with Chat

4.86/5

Read Reviews (110)

"...Deploy a self-service help center with intelligent automation. ..." NPS Score software
Engagement Management with Chat and Website

4.86/5

Read Reviews (45)

"...But In first impression I liked its innovation to integrate tools which are necessary for customer engagement...."
engaging and following up

4.82/5

Read Reviews (30)

"...The 2 Best ready-to-use live chat trigger templates to engage, convert and retain more customers. ..."
PEER EXPERIENCES
Customer Feedback Management with Chat and E-Mail

4.97/5

Read Reviews (128)

"...This will improve your customer satisfaction and of course it will lead to more sales. ..." CRM Software for online businesses
measuring net promoter score

4.97/5

Read Reviews (57)

measuring customer satisfaction

4.97/5

Read Reviews (28)

Helpdesk Management with Chat

4.86/5

Read Reviews (110)

"...Deploy a self-service help center with intelligent automation. ..." NPS Score software
Engagement Management with Chat and Website

4.86/5

Read Reviews (45)

"...But In first impression I liked its innovation to integrate tools which are necessary for customer engagement...." Peer review by User
engaging and following up

4.86/5

Read Reviews (30)

37+ more Business Use Cases

Our AI advisor, Wyz, harnessed 1489 insights from peers and experts to help you assess how these Customerly use cases fit your Live Chat needs.

Frequently Asked Questions(FAQ)

for Customerly

What is Customerly?

Customerly is a Live Chat software for the website with video Calls, typing previews, knowledge base, and surveys. It helps to increase sales and revenue and enhance customer relationships.

What is Customerly used for?

Customerly is a Live Chat Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Customer Feedback Management, Helpdesk Management and Engagement Management .

What are the top features of Customerly?

Feedback surveys, Templates and Personalization are some of the top features of Customerly.

Who uses Customerly?

Customerly is used by Information Technology And Services, Internet and Computer Software among other industries.

What are Customerly alternatives?

Helpcrunch, ProProfs Chat, Olark and Userlike are popular alternatives for Customerly.

Where is Customerly located?

Customerly is headquartered at Dublin, IE.

Popular Business Setting

for Customerly

Top Industries

  • Information Technology and Services
  • Internet
  • Computer Software

Popular in

  • Small Business
  • Mid Market

Peers used Customerly to Enhance customer relationships and Increase sales & revenue

Peer and Expert Opinion on Features

for Customerly

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.68/5

Read Reviews (152)
Templates

4.36/5

Read Reviews (57)
Personalization

4.08/5

Read Reviews (22)
Widgets

4.18/5

Read Reviews (20)
Ticketing

4.55/5

Read Reviews (14)
FEATURES RATINGS AND REVIEWS
Feedback surveys

4.68/5

Read Reviews (152)
Templates

4.36/5

Read Reviews (57)
Personalization

4.08/5

Read Reviews (22)
Widgets

4.18/5

Read Reviews (20)
Ticketing

4.55/5

Read Reviews (14)

IT and Other Capabilities

for Customerly

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.53/5

Read Reviews (54)
Data Export

4.27/5

Read Reviews (22)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Import

4.53/5

Read Reviews (54)
Data Export

4.27/5

Read Reviews (22)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.71/5

Read Reviews (30)
Phone Support

4.57/5

Read Reviews (12)
24/7 Support

4.51/5

Read Reviews (215)
Chat Support

4.43/5

Read Reviews (190)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Email Support

4.71/5

Read Reviews (30)
Phone Support

4.57/5

Read Reviews (12)
24/7 Support

4.51/5

Read Reviews (215)
Chat Support

4.43/5

Read Reviews (190)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.52/5

Read Reviews (4)
Analytics

4.58/5

Read Reviews (44)
Custom Reports

4.44/5

Read Reviews (137)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.52/5

Read Reviews (4)
Analytics

4.58/5

Read Reviews (44)
Custom Reports

4.44/5

Read Reviews (137)

Software Failure Risk Guidance

?

for Customerly

Overall Risk Meter

Low Medium High

Top Failure Risks for Customerly

Vendor Profile Details

Company Name

Customerly

Company Website

https://www.customerly.io/

HQ Location

Dublin, IE

Employees

1-10

Social

Financials

PRIVATE