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Compare Olark vs Customerly

Failure Risk Guidance Security Report ?

Failure Risk for Olark low Failure Risk for Customerly low
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Comparison Summary

For Olark vs Customerly comparison, Our AI algorithm looked at 5509 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Olark and Customerly to solve their respective business needs.

Pros and cons of Olark and Customerly

Olark is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as Customerly is focused towards Customer Feedback Management with Chat and Helpdesk Management with Chat .

Both Olark and Customerly are Live Chat software, peers recommend Olark for lead engagement where as Customerly is more known for measuring net promoter score and collaboration .

logo Olark

Focus area

Olark is better than Customerly for

Software Failure Risk

  • low

logo Customerly

Focus area

Customerly is better than Olark for

Software Failure Risk

  • low

About

Olark: Live Chat Software for Sales and Customer Support

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Age

2008

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

65

54

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (240)

Read Reviews (45)

engaging and following up

Read Reviews (160)

Read Reviews (30)

helpdesk management

Read Reviews (80)

Read Reviews (110)

communication management

Read Reviews (64)

Read Reviews (17)

sending & publishing communications

Read Reviews (40)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

customer feedback management

Read Reviews (36)

Read Reviews (128)

measuring customer satisfaction

Read Reviews (25)

Read Reviews (28)

collaboration

Read Reviews (35)

Read Reviews (24)

contact list management

Read Reviews (35)

Read Reviews (30)

creating contact list

Read Reviews (3)

Read Reviews (0)

contacts history

Read Reviews (1)

Read Reviews (4)

generation of new leads

Read Reviews (27)

Read Reviews (26)

training & onboarding

Read Reviews (20)

Read Reviews (41)

workflow management

Read Reviews (18)

Read Reviews (13)

social media management

Read Reviews (9)

Read Reviews (13)

social media analytics

Read Reviews (4)

Read Reviews (12)

engaging on social media

Read Reviews (3)

Read Reviews (1)

scheduling post to social media

Read Reviews (2)

Read Reviews (0)

conversion management

Read Reviews (8)

Read Reviews (0)

knowledge management

Read Reviews (7)

Read Reviews (4)

creating knowledge base

Read Reviews (3)

Read Reviews (0)

rating and review management

Read Reviews (6)

Read Reviews (1)

loyalty management

Read Reviews (3)

Read Reviews (2)

identify target customers

Read Reviews (3)

Read Reviews (1)

touchpoint management

Read Reviews (3)

Read Reviews (1)

lead qualification

Read Reviews (3)

Read Reviews (1)

lead qualification: technographic

Read Reviews (2)

Read Reviews (0)

account management

Read Reviews (3)

Read Reviews (0)

sales review & feedback

Read Reviews (3)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

content management

Read Reviews (2)

Read Reviews (2)

content publishing

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

sales document management

Read Reviews (2)

Read Reviews (3)

proposal & quote management

Read Reviews (2)

Read Reviews (1)

channel management

Read Reviews (2)

Read Reviews (0)

customer case management

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (0)

Read Reviews (8)

relationship management

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve ROI

  • Improve internal communications

  • Scale best practices

  • Enter new markets internationally or locally

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Build brand awareness

  • See 8 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting