cuspera logo CUSPERA
Search Your Reports For Vendors
Your Reports For Vendors

Compare Userlike vs Customerly

Failure Risk Guidance Security Report ?

Failure Risk for Userlike low Failure Risk for Customerly low
Know More

Comparison Summary

For Userlike vs Customerly comparison, Our AI algorithm looked at 4870 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Userlike and Customerly to solve their respective business needs.

Pros and cons of Userlike and Customerly

Userlike is more suited to businesses that require Engagement Management with Chat and Helpdesk Management with Chat where as Customerly is focused towards Customer Feedback Management with Chat and Helpdesk Management with Chat .

logo Userlike

Focus area

Software Failure Risk

  • low

logo Customerly

Focus area

Customerly is better than Userlike for

Software Failure Risk

  • low

About

Userlike | Live chat software to help your business win and nurture customers across messaging channels.

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Age

2011

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

57

54

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction

engagement management

Read Reviews (131)

Read Reviews (45)

engaging and following up

Read Reviews (59)

Read Reviews (30)

helpdesk management

Read Reviews (116)

Read Reviews (110)

contact list management

Read Reviews (53)

Read Reviews (30)

creating contact list

Read Reviews (2)

Read Reviews (0)

contacts history

Read Reviews (2)

Read Reviews (4)

white labeling

Read Reviews (18)

Read Reviews (1)

customer feedback management

Read Reviews (15)

Read Reviews (128)

measuring customer satisfaction

Read Reviews (5)

Read Reviews (28)

measuring net promoter score

Read Reviews (0)

Read Reviews (57)

communication management

Read Reviews (14)

Read Reviews (17)

sending & publishing communications

Read Reviews (12)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (2)

Read Reviews (0)

lead qualification

Read Reviews (13)

Read Reviews (1)

lead qualification: technographic

Read Reviews (13)

Read Reviews (0)

generation of new leads

Read Reviews (12)

Read Reviews (26)

training & onboarding

Read Reviews (10)

Read Reviews (41)

social media management

Read Reviews (9)

Read Reviews (13)

social media analytics

Read Reviews (7)

Read Reviews (12)

rating and review management

Read Reviews (6)

Read Reviews (1)

conversion management

Read Reviews (6)

Read Reviews (0)

lifetime value management

Read Reviews (4)

Read Reviews (1)

loyalty management

Read Reviews (3)

Read Reviews (2)

customise loyalty program

Read Reviews (2)

Read Reviews (1)

knowledge management

Read Reviews (3)

Read Reviews (4)

workflow management

Read Reviews (3)

Read Reviews (13)

trade show marketing

Read Reviews (2)

Read Reviews (0)

touchpoint management

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (2)

Read Reviews (2)

personalized marketing

Read Reviews (2)

Read Reviews (0)

products & pricelist management

Read Reviews (2)

Read Reviews (0)

discount management

Read Reviews (2)

Read Reviews (0)

business development

Read Reviews (2)

Read Reviews (1)

campaign management

Read Reviews (1)

Read Reviews (8)

sales document management

Read Reviews (1)

Read Reviews (3)

relationship management

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Improve internal communications

  • Establish thought leadership

  • Improve digital and social presence

  • Improve brand engagement

  • Improve consistency

  • Scale best practices

  • Build brand awareness

  • Improve ROI

  • See 8 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Security & Privacy Risk

medium

{{{rsh_C_1}}}

medium

{{{rsh_C_1}}}

Integration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

Migration Risk

low

{{{rsh_C_1}}}

low

{{{rsh_C_1}}}

IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting