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Compare Helpcrunch vs Customerly

Failure Risk Guidance Security Report ?

Failure Risk for Helpcrunch medium Failure Risk for Customerly low
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Comparison Summary

For Helpcrunch vs Customerly comparison, Our AI algorithm looked at 3483 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Helpcrunch and Customerly to solve their respective business needs.

Pros and cons of Helpcrunch and Customerly

Helpcrunch is more suited to businesses that require Helpdesk Management with E-Mail and Engagement Management with Chat where as Customerly is focused towards Customer Feedback Management with Chat and Helpdesk Management with Chat .

logo Helpcrunch

Focus area

Software Failure Risk

  • medium

logo Customerly

Focus area

Customerly is better than Helpcrunch for

Software Failure Risk

  • low

About

HelpCrunch - Intelligent Customer Communication Platform ...

customerly.io - Live Chat Software with Knowledgebase and Marketing ...

Age

2014

Financials

SEED

PRIVATE

Business Need

Total Processes
(we found evidences for)

46

54

Total Goals
(we found evidences for)

9

7

Top Processes

Evidences indicate better relative satisfaction

helpdesk management

Read Reviews (143)

Read Reviews (110)

engagement management

Read Reviews (128)

Read Reviews (45)

engaging and following up

Read Reviews (92)

Read Reviews (30)

knowledge management

Read Reviews (86)

Read Reviews (4)

communication management

Read Reviews (65)

Read Reviews (17)

sending & publishing communications

Read Reviews (56)

Read Reviews (17)

tracking & monitoring communications

Read Reviews (5)

Read Reviews (0)

training & onboarding

Read Reviews (40)

Read Reviews (41)

customer feedback management

Read Reviews (19)

Read Reviews (128)

measuring customer satisfaction

Read Reviews (12)

Read Reviews (28)

conversion management

Read Reviews (11)

Read Reviews (0)

generation of new leads

Read Reviews (11)

Read Reviews (26)

rating and review management

Read Reviews (11)

Read Reviews (1)

campaign management

Read Reviews (7)

Read Reviews (8)

campaign analytics

Read Reviews (2)

Read Reviews (2)

loyalty management

Read Reviews (5)

Read Reviews (2)

contact list management

Read Reviews (3)

Read Reviews (30)

sales document management

Read Reviews (3)

Read Reviews (3)

contract management

Read Reviews (2)

Read Reviews (0)

promotion management

Read Reviews (2)

Read Reviews (0)

workflow management

Read Reviews (2)

Read Reviews (13)

segmentation and targeting

Read Reviews (2)

Read Reviews (1)

content management

Read Reviews (2)

Read Reviews (2)

account management

Read Reviews (2)

Read Reviews (0)

social media management

Read Reviews (0)

Read Reviews (13)

relationship management

Read Reviews (0)

Read Reviews (5)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Increase sales & revenue

  • Scale best practices

  • Improve internal communications

  • Launch new products

  • Improve efficiency

  • Improve digital and social presence

  • Increase customer life time value

  • See 6 more

  • Enhance customer relationships

  • Increase sales & revenue

  • Acquire customers

  • Scale best practices

  • Enter new markets internationally or locally

  • Launch new products

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

  • chat

  • e-mail

  • website

  • promotions

  • video

  • user generated content

  • blogs

  • newsletter

  • offline

  • social media

  • Facebook

  • phone calls

  • See 9 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

low

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low

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting