Comparison Summary
Introducing Kustomer and Helpspot
Kustomer, Helpspot, Re:amaze, Helpshift, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Kustomer covers Engagement Management with Chat, Contact List Management with Chat, Customer Feedback Management with Chat, Advertisement with Social Media, etc.
Helpspot focuses on Helpdesk Management, Customer Feedback Management, Knowledge Management with User Generated Content, Workflow Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Kustomer: Customer Service Software Reimagined
Just Enough Help Desk Software | HelpSpot
Financials
SERIES D
NA
Business Need
Total Processes
(we found evidences for)
59
26
Total Goals
(we found evidences for)
14
2
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Improve internal communications
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Scale best practices
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Launch new products
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Increase sales & revenue
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Increase customer life time value
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Establish thought leadership
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Improve brand engagement
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Grow market share
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Build brand awareness
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve efficiency
- See 11 more
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Enhance customer relationships
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Improve internal communications
Top Channels
Channels Used
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e-mail
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user generated content
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blogs
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promotions
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phone calls
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offline
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on premises
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website
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mobile
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point of sale
- See 7 more
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e-mail
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user generated content
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blogs
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promotions
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phone calls
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offline
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on premises
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website
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mobile
-
point of sale
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
