Intercom: Intercom is the complete AI-first customer service solution, enhancing support teams with AI agents, copilots, ticketing, and phone services. Exceptional customer experiences are delivered efficiently.
Talkative: Talkative automates 50% of customer support queries using AI, enhancing human agents' efficiency. Revenue is increased through live chat, WhatsApp, SMS, and video.
Introducing Intercom and Talkative
Intercom, Livechat, Freshdesk Messaging, etc., belong to a category of solutions that help Live Chat, whereas Talkative belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Intercom covers Engagement Management with Chat, Helpdesk Management with Chat, Training & Onboarding, Communication Management with E-Mail, etc.
Talkative focuses on Engagement Management with Chat, Contact List Management with Website, Generation Of New Leads with Chat, Communication Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Intercom and Talkative: Best activities based on customer satisfaction
Intercom in Action: Unique Activities
How does Intercom facilitate Engagement Management?
"...Email campaigns are also a plus for trying to engage with end users and point out new features or best practices...." Peer review by Sam F., Computer Software
How can Intercom enhance your Helpdesk Management process?
"...I love how the Operator bot automatically recommends articles from our Help Center...." Peer review by Nathan A
How does Intercom facilitate Training & Onboarding?
"...We use trigger based emails and contact to educate, onboard and retain our users dependent on their profile and actions...." Peer review by Matthew Barnett, Head Honcho, Verbate.co
How efficiently Does Intercom manage your Communication Management?
"...It gives us the ability to automate messaging and interaction based on behaviour on our website and within our app...." Peer review by Brad Dessington, Chief Executive Officer, Nectir.
What Are the key features of Intercom for Knowledge Management?
"...It allows a great amount of customer support to be automated and simplify it's delivery via articles and a knowledge base that'll continually grow...." Peer review by Liam M., People Operations Manager, Computer Software
Talkative in Action: Unique Activities
How can Talkative enhance your Contact List Management process?
"...Drive Customer Contact Through Your Website...." Live Chat, Video Calling, Cobrowsing Software
How can Talkative optimize your Generation Of New Leads Workflow?
"...They have worked hard to customise all of this to suit our in-house style, as well as ensure the various lead generation tools are correctly tracking and integrated with our other systems...." Live Chat, Video Calling, Cobrowsing Software
How can Talkative enhance your Customer Feedback Management process?
"...Now, agents can converse instantly with customers, regardless of language or location, which has led to an increase in customer satisfaction...." Talkative Case Study
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Launch new products
-
Improve internal communications
-
Scale best practices
-
Improve ROI
-
Enter new markets internationally or locally
-
Establish thought leadership
-
Build brand awareness
-
Grow market share
-
Improve efficiency
-
Reduce bounce
-
Improve digital and social presence
-
Improve consistency
-
Improve brand engagement
-
Increase customer life time value
-
Improve navigation
- See 15 more
-
Improve digital and social presence
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Enter new markets internationally or locally
- See 2 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Intercom | Talkative | |
|---|---|---|
| Peer score | 4.5 | 4.4 |
| Peer insights | 22946 | 238 |
| Top industries |
Computer Software 25.0%
Internet 24.0%
Information Technology And Services 15.0%
|
|
| SMB and Mid-Market | 93.0% | 73.0% |
| Enterprise | 7.0% | 27.0% |
Integrations
Ecosystem partners each product commonly connects with.
Intercom
News
Latest Intercom news
Salesforce acquires Fin, formerly Intercom, for $3.6 billion
Salesforce has agreed to acquire Fin, formerly known as Intercom, for $3.6 billion. Fin specializes in AI customer service, with its AI agent handling support across multiple channels. Salesforce plans to integrate Fin's technology into its Agentforce platform, enhancing its offerings for both large and mid-market clients. The acquisition aims to expand Salesforce's AI capabilities and market reach.
Latest Talkative news
Talkative Product Updates
Talkative has introduced Voice AI Test Runs in beta, a feature enabling automated testing of voice AI agents against custom scenarios. This tool allows users to simulate customer interactions, assess bot responses, and ensure consistent performance post-configuration changes. It aids in validating updates and maintaining system stability by providing detailed interaction summaries and performance grades.