Overview: InMoment and Canny as Customer Feedback Management Category solutions.

InMoment offers robust Customer Feedback Management with a strong focus on analytics and integration, mainly for large enterprises in tech industries. Canny emphasizes collaboration and community building, appealing to mid-market and enterprise users across diverse industries like real estate and media. While both support customer feedback, InMoment excels in satisfaction tracking, and Canny shines in engagement and product improvement, reflecting their alignment with different operational needs.

InMoment: InMoment offers integrated CX solutions using award-winning AI. Impactful ROI is achieved beyond traditional CX management.

Canny: Canny helps teams manage feedback and release features effectively. It completes the feedback loop from collection to implementation.

InMoment and Canny: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

InMoment supports collecting feedback, measuring net promoter scores, and managing helpdesks. It's designed for large enterprises to enhance customer interaction through social media and efficient contact management. read more →

Canny excels in collecting feedback, managing products, and fostering community engagement. This focus is particularly suited for mid-market and enterprise users needing collaboration tools. read more →

Business Goals

InMoment helps improve customer satisfaction and supports brand engagement. It's a strategic choice for businesses aiming to enter new markets and maintain leadership. read more →

Canny facilitates product experience enhancement and visibility improvement. It's ideal for businesses looking to scale best practices among diverse customer bases. read more →

Core Features

InMoment provides strong analytics, seamless data migration, and custom reports. These features cater to tech-savvy users valuing comprehensive data handling and security. read more →

Canny offers integration and analytics, with custom reporting and training support. These features appeal to users seeking support in onboarding and data import. read more →

Vendor Support

InMoment offers 24/7 support including email and chat. Such extensive support suits large enterprises needing constant assistance. read more →

Canny provides 24/7 support and emphasizes training and onboarding. This makes it suitable for organizations prioritizing training. read more →

Segments and Industries

InMoment primarily serves large enterprises and the tech sector. It's prevalent among IT and computer software companies needing robust feedback systems. read more →

Canny appeals to mid-market and enterprise segments, including real estate and media production. Its user base includes diverse industries seeking collaborative tools. read more →

Operational Alignment

InMoment integrates easily into large-scale operations, focusing on customer satisfaction and efficient media management. read more →

Canny fits creative and dynamic operational environments, emphasizing user engagement, especially in community-centric industries. read more →