Infor CRM vs. Thryv: Comparing Best CRM Solutions 2026

Overview: Infor CRM and Thryv as CRM Category solutions.

Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

Thryv: Thryv provides software to help local businesses manage essential functions like CRM, marketing, and payment processing. It integrates contact management, appointment booking, and social media scheduling.

This comparison of Infor CRM vs. Thryv draws on 2770 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Infor CRM supports ERP modernization for manufacturing, Cloud ERP migration for manufacturing, Manufacturing process automation, ERP system modernization, etc.

Thryv supports Appointment scheduling automation, Appointment scheduling and reminders, Client communication management, Online presence management, etc.

Evidence shows that both products are used for Customer engagement, Workforce management, Sales automation, Event management, etc.

Infor CRM also covers Manufacturing operations, Supply chain optimization, ERP implementation, ERP modernization, etc.

Thryv also covers Reputation management, Field service management, CRM, Social media management, etc.

Top use cases: Infor CRM vs Thryv

Use cases tied to Infor CRM and Thryv from verified data sources. Click any use case for supporting evidences.

Infor CRM Thryv

Top Capabilities: Infor CRM vs Thryv

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Infor CRM
Shared
Thryv
Shared by both · Topics
Infor CRM only
Thryv only

Deployed Industries: Infor CRM vs Thryv

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Infor CRM
Shared
Thryv
Shared by both · Industries
Infor CRM only
Thryv only

Deployed Market Segments: Infor CRM vs Thryv

Share of peer evidence by company size for Infor CRM and Thryv. Each product segments add up to 100%. Click any segment for supporting evidence.

Infor CRM 100%
Thryv 100%

Infor CRM and Thryv: Best activities based on customer satisfaction

Infor CRM in Action: Unique Activities

What solutions does Infor CRM provide for Contact List Management?
Infor CRM facilitates contact list management by allowing users to access, store, and manage contacts, accounts, and sales history. It also provides tools for tracking opportunities and interactions with contacts. However, Infor CRM lacks seamless integration with external contact management systems.
"...The web capability for contact management is easy to use and simple to understand...." Peer review by Andrew T.
Why is Infor CRM the best choice for Campaign Management?
Infor CRM Campaign Management facilitates the creation and execution of targeted marketing campaigns. It tracks campaign performance, integrates with email platforms, and allows for comprehensive lead and opportunity management. Limitations include inefficient print fulfillment capabilities.
"...Opportunity tracking, customer service, campaign management and lead tracking...." Peer review by Executive Sponsor in Computer Software
How does Infor CRM address your Engagement Management Challenges?
Infor CRM offers a comprehensive platform for managing customer interactions, providing insights and suggestions for optimizing customer engagement. This system integrates various functionalities such as note-taking, document organization, email management, and scheduling. However, the system's support for complex follow-up questions may be limited.
"...Infor CRM provides sales teams with rich customer information from interactions and transactions across the business and accommodates the modern flexible workforce with multiple access methods...." Peer review from Infor
What solutions does Infor CRM provide for Helpdesk Management?
Infor offers helpdesk management capabilities, including support automation and call center automation. The system provides reporting and dashboard features to facilitate data analysis. However, customer feedback suggests that Infor's customer service is not as responsive as other vendors.
"...SalesLogix support was always helpful during our upgrades to the system...." Peer review by Verified User, Professional in Sales, Professional Training & Coaching

Thryv in Action: Unique Activities

What solutions does Thryv provide for Social Media Management?
Thryv provides social media management capabilities including scheduling posts, responding to comments, and analyzing post performance. Users can manage multiple social media accounts from a single platform. A limitation of Thryv's social media management is that users may encounter issues with account linking and system updates.
"...Features include appointment scheduling, billing and invoicing, contact management, reputation management, lead management, social media management and more...." Peer review
How does Thryv address your Communication Management Challenges?
Thryv enables businesses to manage customer interactions, run marketing campaigns, and schedule social media posts across various platforms. The platform facilitates online payments and website management. Thryv's social media posting capabilities are limited in customization options.
"...The review and social media posting features make being found and getting reviewed by customers easy...." Peer review by Jim M, Agency Owner, Marketing and Advertising

News

Latest Infor CRM news

Infor Expands Industry AI With Shared Business Context and Built-In Agent Governance

Infor has expanded its Industry AI architecture and Velocity Suite, introducing more industry-specific AI agents, adaptive role-based views, and governance controls across enterprises. The update enhances integration with non-Infor applications and third-party tools, supporting over 350 prebuilt use cases. This development aims to address industry-specific needs and governance challenges, offering a flat annual fee for its comprehensive AI capabilities.

13/10/2026 - source

Latest Thryv news

Thryv Selected for Constellation 2026 ShortListTM for... - SquawkNews

Thryv has been recognized on Constellation Research's 2026 ShortList for B2B Marketing Automation Platforms for SMBs. This accolade highlights Thryv's AI-powered growth platform, which enhances online visibility, lead insights, and marketing budget optimization for small businesses.

14/10/2026 - source