Infor CRM Overview

Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

Use Cases

Customers recommend Contact List Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Infor CRM.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Lead Management
  • Lead Tracking
  • Workflow Management
  • Proposal & Quote Management
  • Relationship Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Infor CRM.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Grow Market Share
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Infor CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Infor CRM works with different mediums / channels such as Games. E-Mail. and Phone Calls.

Infor CRM's features include Ticketing, Recording, Personalization, etc. and Infor CRM support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Infor CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The Epiphany Sales and Service tools allow you to access customer transactional history and current data to provide personalized offers and issue resolution to key clients...." Peer review

Infor CRM, Less Annoying CRM, Teamgate CRM, monday sales CRM, OnePageCRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Infor CRM

Top Industries

  • Manufacturing
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Infor CRM is popular in Manufacturing, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Infor CRM Customer wins, Customer success stories, Case studies

How can Infor CRM optimize your Contact List Management Workflow?

How can Infor CRM enhance your Engagement Management process?

How can Infor CRM optimize your Campaign Management Workflow?

How efficiently Does Infor CRM manage your Helpdesk Management?

How can Infor CRM enhance your Social Media Analytics process?

11 buyers and buying teams have used Cuspera to assess how well Infor CRM solved their CRM needs. Cuspera uses 705 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Construct CRM Cuts Epicor, DMSI, Infor Implementations to Record Speed for Distributors

Construct CRM has announced a breakthrough in implementing its AI-powered CRM solutions with Epicor, DMSI, and Infor ERP systems, achieving full integration in just one week. This rapid deployment en...ables distributors to digitize catalogs, automate order processing, and integrate customer data, significantly reducing traditional integration timelines and enhancing online sales capabilities.

Read on →
 

Infor AI Helps Global Bakery Business to Rise - Perishable News

Zeelandia Group, a global bakery ingredients company, has deployed Infor Coleman AI to optimize product selection and pricing strategies, driving revenue growth and improved customer experience. Zeel...andia began its digital transformation with Infor in 2017, implementing Infor CloudSuite Food & Beverage ERP and leveraging Infor OS for advanced AI-driven business operations.

Read on →

Koch Engineered Solutions - Manufacturing - Large

Infor CloudSuite Industrial Enterprise and Arkestro helped Koch Engineered Solutions cut manual data entry and setup time by 50%. The company unified over 20 ERP systems and automated supplier commun...ication. Predictive AI improved supplier collaboration and real-time feedback. Teams now make faster, data-driven sourcing decisions. Procurement efficiency increased across global operations.

Read on →

Customer Change Lead

Infor Change Readiness Services helped a Customer Change Lead improve change and training efforts. The service provided tools and guidance for organizational change management. The customer found the... deliverables valuable. The solution increased the quality of change and training. The testimonial highlights support for ERP transformation and change readiness.

Read on →

Catalyst Acoustics - Manufacturing

Infor CloudSuite helped Catalyst Acoustics speed up their data flow. The company used this cloud ERP solution to improve efficiency. The platform is designed for distribution and manufacturing needs.... Catalyst Acoustics benefited from ongoing innovation and AI-powered features. The case highlights the value of cloud ERP for manufacturing businesses.

Read on →

Safran Aerosystems - Aerospace & Defense

Safran Aerosystems worked with Infor to move to a cloud-based ERP. They combined multiple ERPs into one solution. The migration was smooth and on budget. This change improved scalability and flexibil...ity. Safran is now ready for long-term success and better ROI.

Read on →

BBC News Asia Segment with CMO Kirsten Allegri Williams

Video Thumbnail

Frequently Asked Questions(FAQ)

for Infor CRM

What is Infor CRM?

Infor CRM software provides a view of every customer touchpoint across an organization’s sales, marketing, customer service, and support teams.

Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. It manages the full customer lifecycle in one environment, capitalizes on future sales opportunities, and delivers exceptional customer experience.

Infor CRM’s rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. it helps to drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

What is Infor CRM used for?

Infor CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Contact List Management, Engagement Management and Campaign Management .

What are the top features of Infor CRM?

Ticketing, Recording and Personalization are some of the top features of Infor CRM.

Who uses Infor CRM?

Infor CRM is used by Manufacturing, Computer Software and Information Technology And Services among other industries.

What are Infor CRM alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and OnePageCRM are popular alternatives for Infor CRM.

Where is Infor CRM located?

Infor CRM is headquartered at 641 Avenue of the Americas New York, NY 10011.
lightning

Peers used Infor CRM for contact list management and engagement management

Infor CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (25)
Custom Reports

4.08/5 ★

Read Reviews (95)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (25)
Custom Reports

4.08/5 ★

Read Reviews (95)

Software Failure Risk Guidance

?

for Infor CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Infor CRM

Infor News

Awards

Guide Technologies Named Infor ERP Consultants of the Year Indiana, 2026

Guide Technologies has been recognized as Infor ERP Consultants of the Year in Indiana for 2026, highlighting their expertise in implementing Infor's enterprise resource planning solutions.

Read more →
Awards

Columbus named as Infor Partner Network (IPN) award winner in two categories

Columbus has been recognized as an Infor Partner Network (IPN) award winner in two categories: EMEA North Source, Co-Sell Partner of the Year, and Source and Co-Sell Industrial Manufacturing Partner of the Year. These awards highlight Columbus's success in delivering value and innovation through its partnership with Infor, enhancing customer satisfaction and business outcomes.

Read more →
Awards

ERP Systems Leader EMDA Named Infor's Resell Industrial Manufacturing Partner Of The ...

EMDA has been named Infor's Resell Industrial Manufacturing Partner of the Year for Asia Pacific at the 2025 Infor Partner Network Awards. This award highlights EMDA's success in delivering Infor CloudSuite ERP solutions, enhancing operational performance and financial control for manufacturers in New Zealand and Australia.

Read more →
Executive

Geoff Thomas appointed to lead Infor's Asia Pacific and Japan operations

Infor has appointed Geoff Thomas as Senior Vice President and General Manager for Asia Pacific and Japan. Based in Sydney, Thomas will enhance customer experiences and drive innovation across key markets, including Japan, Australia, and India. His leadership aims to deepen local expertise and expand Infor's partner network, focusing on industry-specific cloud technologies to support customer growth.

Read more →

Infor Profile

Company Name

Infor

Company Website

https://www.infor.com/

Year Founded

2002

HQ Location

641 Avenue of the Americas New York, NY 10011

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

M&A