Infor CRM Overview
Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.
Use Cases
Customers recommend Contact List Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Infor CRM.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Infor CRM.
Infor CRM Use-Cases and Business Priorities: Customer Satisfaction Data
Infor CRM works with different mediums / channels such as Games. E-Mail. and Phone Calls.
Infor CRM's features include Ticketing, Recording, Personalization, etc. and Infor CRM support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Infor CRM analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The goal is to have one integrated application that lets the user take notes, manage customer interactions, arrange customer hierarchies, do emails, organize and link documents, schedule the calendar, etc...." Peer review by Scott W.
Peer review evidence (same sources as the product rating summary)
"...The easy access to the d veloppement environment and the ease to manage contacts...." Peer review by Jonathan D.
"...Greater follow-up/task scheduling than with previous CRM...." Peer review by Jeff P.
"...Helped to create a targeted campaign for marketing purposes...." Peer review by Christopher Composto, Vice President eCommunications and Marketing, HR Dynamics
Infor CRM, Less Annoying CRM, Teamgate CRM, monday sales CRM, OnePageCRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Infor CRM
Top Industries
- Manufacturing
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Infor CRM is popular in Manufacturing, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Infor CRM Customer wins, Customer success stories, Case studies
How efficiently Does Infor CRM manage your Contact List Management?
How does Infor CRM facilitate Engagement Management?
How can Infor CRM enhance your Campaign Management process?
How does Infor CRM facilitate Helpdesk Management?
11 buyers and buying teams have used Cuspera to assess how well Infor CRM solved their CRM needs. Cuspera uses 705 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
ATL Technology - Medical Device Manufacturing - Medium
Industry-specific cloud ERP for electricals and electronics │ Infor
Jefferson Parish - Government - Medium
Jefferson Parish Sets July 1 Go-Live for Infor Public Sector ERP
BBC News Asia Segment with CMO Kirsten Allegri Williams
Frequently Asked Questions (FAQ)
What buyers ask before choosing Infor CRM
What is Infor CRM?
Infor CRM software provides a view of every customer touchpoint across an organization’s sales, marketing, customer service, and support teams.
Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. It manages the full customer lifecycle in one environment, capitalizes on future sales opportunities, and delivers exceptional customer experience.
Infor CRM’s rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. it helps to drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.
What is Infor CRM used for?
What are the top features of Infor CRM?
Who uses Infor CRM?
What are Infor CRM alternatives?
Where is Infor CRM located?
Peers used Infor CRM for contact list management and engagement management
Infor CRM Competitors
Infor CRM Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (95) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (95) |
Infor CRM Integrations
Infor CRM integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Infor CRM
Software Failure Risk Guidance
?for Infor CRM
Overall Risk Meter
Top Failure Risks for Infor CRM
Infor News
Infor Appoints Yuka Kanemitsu as President and Representative Director ...
Infor has appointed Yuka Kanemitsu as President and Representative Director of Infor Japan. Kanemitsu will lead Infor's strategy and operations in Japan, focusing on customer success, strategic partnerships, and growth. Her leadership aims to enhance Infor's presence in sectors like Automotive and Industrial Manufacturing, leveraging AI and cloud solutions for business transformation.
Infor Appoints Yuka Kanemitsu as President and Representative Director of Infor Japan to Accelerate Industry Cloud Growth and AI-Driven Business Transformation
Infor has appointed Yuka Kanemitsu as President and Representative Director of Infor Japan. She will lead the company's strategy and operations in Japan, focusing on expanding customer success, strategic partnerships, and growth in industry-specific cloud solutions and AI. Kanemitsu brings over 25 years of leadership experience in enterprise technology.
The E&E CIO’s path to AI-ready operations with cloud ERP│Infor
Infor CloudSuite Industrial Enterprise offers a multi-tenant SaaS solution for E&E manufacturers, integrating AI-ready operations with ERP modernization. It provides industry-specific capabilities, reducing customization and migration risks while enhancing security and compliance. The platform supports seamless integration with MES, PLM, and other systems, enabling efficient AI deployment and reducing total cost of ownership.
Infor Accelerates Cloud Adoption and Innovation with AWS
Infor and AWS have expanded their collaboration by launching the Infor Velocity Suite on AWS Marketplace and becoming a Launch Partner for the AWS European Sovereign Cloud. This partnership aims to enhance cloud adoption and innovation, focusing on data sovereignty and AI capabilities. The collaboration leverages AWS services to power Infor's ERP solutions, offering industry-specific AI insights and automation.
Infor Profile
HQ Location
641 Avenue of the Americas New York, NY 10011
Employees
10001+
Social
Financials
M&A
What makes Infor CRM ideal for Social Media Analytics?