Infor CRM Overview

Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

Use Cases

Customers recommend Contact List Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using Infor CRM.

Other use cases:

  • Helpdesk Management
  • Social Media Analytics
  • Lead Management
  • Lead Tracking
  • Workflow Management
  • Proposal & Quote Management
  • Relationship Management
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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Infor CRM.

Other priorities:

  • Acquire Customers
  • Improve ROI
  • Grow Market Share
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Scale Best Practices
  • Improve Efficiency
See all business priorities See less business priorities

Infor CRM Use-Cases and Business Priorities: Customer Satisfaction Data

Infor CRM works with different mediums / channels such as Games. E-Mail. and Phone Calls.

Infor CRM's features include Ticketing, Recording, Personalization, etc. and Infor CRM support capabilities include Email Support, Chat Support, 24/7 Support, etc. also Infor CRM analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Opportunity tracking, customer service, campaign management and lead tracking...." Peer review by Executive Sponsor in Computer Software

Infor CRM, Less Annoying CRM, Teamgate CRM, monday sales CRM, OnePageCRM, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Infor CRM

Top Industries

  • Manufacturing
  • Computer Software
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Infor CRM is popular in Manufacturing, Computer Software, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.

Infor CRM Customer wins, Customer success stories, Case studies

How does Infor CRM address your Contact List Management Challenges?

What solutions does Infor CRM provide for Engagement Management?

How can Infor CRM optimize your Campaign Management Workflow?

How does Infor CRM address your Helpdesk Management Challenges?

How efficiently Does Infor CRM manage your Social Media Analytics?

11 buyers and buying teams have used Cuspera to assess how well Infor CRM solved their CRM needs. Cuspera uses 705 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

 

Infor AI Helps Global Bakery Business to Rise - Perishable News

Zeelandia Group, a global bakery ingredients company, has deployed Infor Coleman AI to optimize product selection and pricing strategies, driving revenue growth and improved customer experience. Zeel...andia began its digital transformation with Infor in 2017, implementing Infor CloudSuite Food & Beverage ERP and leveraging Infor OS for advanced AI-driven business operations.

Read on →
 

Coast Hotels Taps Infor to Help Streamline Operations, Maximize Profitability and Exceed ...

Coast Hotels partners with Infor to improve operations, increase profitability, and enhance guest experiences.

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Confluence Health - Hospital & Health Care

Infor Value+ helped Confluence Health meet compliance needs. The hospital used Infor's solution to improve regulatory processes. This made it easier to manage compliance tasks. The system supported b...etter tracking and reporting. Staff found the platform simple to use. Confluence Health now handles compliance more efficiently.

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Safran Aerosystems - Aerospace & Defense

Safran Aerosystems worked with Infor to move to a cloud-based ERP. They combined multiple ERPs into one solution. The migration was smooth and on budget. This change improved scalability and flexibil...ity. Safran is now ready for long-term success and better ROI.

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Nutreco

Nutreco uses Infor Managed Services for their M3 Core application. The Infor team acts like an internal support team. They have built knowledge of Nutreco's implementation. Their support is appreciat...ed by Nutreco's M3 end-users.

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Saint Paul - Government Administration - Large

Infor helped Saint Paul modernize its city systems with a new ERP solution. The city wanted to improve efficiency and manage resources better. Infor CloudSuite made it easier for staff to access data... and work together. The new system supports smarter city management. Saint Paul now has better tools for public sector operations.

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BBC News Asia Segment with CMO Kirsten Allegri Williams

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Frequently Asked Questions(FAQ)

for Infor CRM

What is Infor CRM?

Infor CRM software provides a view of every customer touchpoint across an organization’s sales, marketing, customer service, and support teams.

Infor CRM is a cloud-based application that includes sales, customer service, marketing analytics, and reporting; and integrates easily with Infor ERP solutions, Birst® Networked BI, other products in Infor’s Customer Experience Suite, and more. It manages the full customer lifecycle in one environment, capitalizes on future sales opportunities, and delivers exceptional customer experience.

Infor CRM’s rich customer profiles and sales productivity tools can help users to identify opportunities to maximize the impact of each interaction and streamline sales activities. it helps to drive accurate forecasting, informed decision making, and effective team and territory management with a robust selection of analytics, sales management tools, and proactive alerts.

What is Infor CRM used for?

Infor CRM is a CRM Software mainly used by its customers to Enhance Customer Relationships and Increase Sales & Revenue by Contact List Management, Engagement Management and Campaign Management .

What are the top features of Infor CRM?

Ticketing, Recording and Personalization are some of the top features of Infor CRM.

Who uses Infor CRM?

Infor CRM is used by Manufacturing, Computer Software and Information Technology And Services among other industries.

What are Infor CRM alternatives?

Less Annoying CRM, Teamgate CRM, Monday Sales CRM and OnePageCRM are popular alternatives for Infor CRM.

Where is Infor CRM located?

Infor CRM is headquartered at 641 Avenue of the Americas New York, NY 10011.
lightning

Peers used Infor CRM for contact list management and engagement management

Infor CRM Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (25)
Custom Reports

4.08/5 ★

Read Reviews (95)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (25)
Custom Reports

4.08/5 ★

Read Reviews (95)

Software Failure Risk Guidance

?

for Infor CRM

Overall Risk Meter

Low Medium High

Top Failure Risks for Infor CRM

Infor News

Partnership

Infor Expands AWS Alliance To Accelerate AI-First Cloud Adoption - CIOL

Infor has expanded its alliance with AWS to enhance AI-driven cloud adoption. This collaboration aims to leverage AWS's cloud infrastructure to accelerate the deployment of AI-first solutions, benefiting industries by providing scalable and efficient cloud-based enterprise software.

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Product

Infor Unveils Built - for - Industry AI Agents to Revolutionize Operational Workflows - Software - Infor

Infor is revolutionizing enterprise operations with the launch of Built-for-Industry AI Agents! Unlike generic AI tools, these agents are ...

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Product

Infor Unveils Built-for-Industry AI Agents to Revolutionize Operational Workflows - Yahoo Finance

Infor has launched Industry AI Agents, designed for specific roles in manufacturing, distribution, and service industries, to optimize workflows using AI. Built on AWS and Amazon Bedrock, these agents enhance process efficiency and provide tailored recommendations. Infor also introduced Infor Leap, a cloud migration offer, and enhanced process mining tools, aiming to improve operational resilience and decision-making.

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Partnership

Atturra Appointed Infor M3 Reseller in Australia and New Zealand - iTWire

Atturra has been appointed as an Infor M3 reseller in Australia and New Zealand, enhancing its existing partnership with Infor. This appointment allows Atturra to support mid-market enterprises in various industries with Infor's ERP cloud software, offering pre- and post-sales technical expertise. The collaboration aims to broaden the partner channel and deliver greater value to supply chain and manufacturing businesses in the region.

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Infor Profile

Company Name

Infor

Company Website

https://www.infor.com/

Year Founded

2002

HQ Location

641 Avenue of the Americas New York, NY 10011

Employees

10001+

Social

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Financials

M&A