Infor CRM Overview
This is a summary of the comprehensive capabilities and benefits of Infor CRM based on over 705 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Infor CRM, Oracle CRM On Demand, Capsule CRM, YetiForce CRM, Suitecrm, etc., all belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Infor CRM is right for your needs? Our Cuspera AI engine can evaluate how Infor CRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
Infor CRM supports business activities such as:
- Contact List Management
- Engagement Management
- Campaign Management
- Helpdesk Management
- Social Media Analytics
Infor CRM can help you with many business goals, such as Enhance Customer Relationships, Increase Sales & Revenue, Acquire Customers, Improve ROI, Grow Market Share, etc. It can help manage these activities if you use Games E-Mail and Phone Calls for these needs. As a solution, Infor CRM's capabilities include Ticketing, Recording, Personalization, etc.
Infor CRM was founded in 2002. Manufacturing Vertical is its biggest customer base.
Reviews
"...The web capability for contact management is easy to use and simple to understand...." Peer review by Andrew T.
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Infor CRM solved their CRM needs. Cuspera uses 705 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities peers achieved using Infor CRM.
Use Cases
Peers recommend Contact List Management , Engagement Management , Campaign Management , as the business use cases that they have been most satisfied while using Infor CRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Contact List Management |
4.78/5 ★ |
"...The web capability for contact management is easy to use and simple to understand...." Peer review by Andrew T. |
| contacts history |
4.82/5 ★ |
"...Record history, documents, new contacts and accounts directly to the CRM without leaving the comfort of outlook......" Peer review by Andrew M., Director of Marketing, Manufacturing |
| tracking contacts |
4.16/5 ★ |
"...Infor tracks the contacts within each organization and also the opportunities...." Peer review by Penny Bell, Senior Account Manager, Bedford Cost Segregation |
| Engagement Management with Games |
4.59/5 ★ |
"...We use Infor CRM to record our interactions with our customers for all of our products and services...." Peer review by Simon S. |
| engaging and following up |
3.47/5 ★ |
"...With direct feedback from customers, we designed this release with visibility, efficiency and engagement top of mind, in order to get sales people back to doing what they do best sell. ..." Next Generation of Infor CloudSuite CRM Now Available |
| Campaign Management with E-Mail |
4.64/5 ★ |
"...The marketing campaign - The ability to integrate to email..." Peer review by User in Telecommunications, Telecommunications |
| campaign monitoring |
3.42/5 ★ |
"...We need a CRM that does all of that, plus tracks communications with the customer, tracks the ROI of our campaigns, tracks sales forecasts for the sales team, and aids the administrative positions to generate merged proposals for potential opportunities...." Peer review by Penny Bell, Senior Account Manager, Bedford Cost Segregation |
| PEER EXPERIENCES | |
|---|---|
| Contact List Management |
4.78/5 ★ |
"...The web capability for contact management is easy to use and simple to understand...." Peer review by Andrew T. |
|
| contacts history |
4.78/5 ★ |
| tracking contacts |
4.78/5 ★ |
| Engagement Management with Games |
4.59/5 ★ |
"...We use Infor CRM to record our interactions with our customers for all of our products and services...." Peer review by Simon S. |
|
| engaging and following up |
4.59/5 ★ |
| Campaign Management with E-Mail |
4.64/5 ★ |
"...The marketing campaign - The ability to integrate to email..." Peer review by User in Telecommunications, Telecommunications |
|
| campaign monitoring |
4.64/5 ★ |
34+ more Business Use Cases
Our AI advisor, Wyz, harnessed 705 insights from peers and experts to help you assess how these Infor CRM use cases fit your CRM needs.
Frequently Asked Questions(FAQ)
for Infor CRM
What is Infor CRM?
What is Infor CRM used for?
What are the top features of Infor CRM?
Who uses Infor CRM?
What are Infor CRM alternatives?
Where is Infor CRM located?
Popular Business Setting
for Infor CRM
Top Industries
- Manufacturing
- Computer Software
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Peers used Infor CRM to Enhance customer relationships and Increase sales & revenue
Infor CRM Alternatives
Peer and Expert Opinion on Features
for Infor CRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (17) |
| Recording | Read Reviews (17) |
| Personalization | Read Reviews (13) |
| Dashboard | Read Reviews (12) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Ticketing | Read Reviews (17) |
| Recording | Read Reviews (17) |
| Personalization | Read Reviews (13) |
| Dashboard | Read Reviews (12) |
IT and Other Capabilities
for Infor CRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (44) |
| Data Import | Read Reviews (71) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Export | Read Reviews (44) |
| Data Import | Read Reviews (71) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (15) |
| Chat Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (86) |
| Phone Support | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (15) |
| Chat Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (86) |
| Phone Support | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (95) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (25) |
| Custom Reports | Read Reviews (95) |
Software Failure Risk Guidance
?for Infor CRM
Overall Risk Meter
Top Failure Risks for Infor CRM
Vendor Profile Details
HQ Location
641 Avenue of the Americas New York, NY 10011
Employees
10001+
Social
Financials
M&A
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