Overview: Infor CRM and Capsule CRM as CRM Category solutions.

Infor CRM and Capsule CRM cater to different business needs in the CRM sector. Infor CRM offers robust analytics and reporting features suitable for large enterprises, primarily focusing on managing customer relationships and enhancing internal communications. In contrast, Capsule CRM excels in data integration and import functionalities ideal for businesses needing comprehensive contact and workflow management, particularly in IT and Marketing sectors.

Infor CRM: Infor CRM offers comprehensive insights into customer interactions across sales, marketing, customer service, and support. The software enhances team collaboration and customer engagement.

Capsule CRM: Capsule CRM simplifies contact, sales, task, and project management for startups, small to medium businesses, and larger organizations. Time saved can be spent on preferred activities.

Infor CRM and Capsule CRM: Best activities based on customer satisfaction

Activities: Infor CRM vs Capsule CRM

Discover and compare top business activities, Q&A, and peer reviews for Infor CRM vs Capsule CRM to help find the right fit for your needs.

Infor CRM Capsule CRM

contact list management
campaign management
engagement management
contacts history
social media analytics
forecasting
engaging and following up
lead tracking

Key Capabilities Supported

Infor CRM supports various activities like contact list management and engagement management, which suit large enterprises that need comprehensive customer communication solutions. read more →

Capsule CRM focuses on capabilities like contact list management and lead tracking, helping businesses streamline their sales processes and enhance customer follow-up. read more →

Business Goals

Infor CRM aids in enhancing customer relationships and growing market share, aligning with goals of companies aiming to strengthen internal communications and expand their market presence. read more →

Capsule CRM targets increasing sales and acquiring new customers, aligning with businesses aiming to boost revenue and improve customer engagement. read more →

Core Features

Infor CRM stands out with its analytics and custom reporting features, ideal for large enterprises that require detailed performance insights and secure data handling. read more →

Capsule CRM offers robust data import and integration, essential for IT services and marketing firms needing seamless data flow and comprehensive contact management. read more →

Vendor Support

Infor CRM offers extensive support including 24/7 assistance and chat support, meeting the needs of large organizations that operate beyond standard business hours. read more →

Capsule CRM provides essential 24/7 support, which appeals to tech-focused companies that might require constant access to vendor assistance. read more →

Segments and Industries

Infor CRM is predominantly used by large enterprises in manufacturing and IT services, emphasizing its strength in handling complex and high-volume CRM tasks. read more →

Capsule CRM is often utilized by large enterprises and IT businesses, particularly in marketing, reflecting its adaptability to fast-paced environments requiring detailed customer interactions. read more →

Operational Alignment

Infor CRM fits into the workflows of large-scale operations requiring advanced analytics and integration capabilities, supporting high-volume customer interactions. read more →

Capsule CRM aligns with companies seeking to improve workflow management and lead tracking, particularly where managing detailed sales processes is crucial. read more →

Applying your context and needs changes the comparison

IT and Other Capabilities

Low
Medium
High

Ease of migration

Read peer / expert warnings.

Data

Data Import

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Data Export

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Support

24/7 Support

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Email Support

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Chat Support

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Phone Support

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Others

AI Powered

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Custom Reports

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Analytics

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Business Setting

Popular in Industry

Manufacturing (23.0%)
Computer Software (14.0%)
Information Technology And Services (10.0%)

Information Technology And Services (34.0%)
Computer Software (13.0%)
Marketing And Advertising (13.0%)

Popular in Segments

SMB and MidMarket (78.0%)
Enterprise (22.0%)

SMB and MidMarket (97.0%)
Enterprise (3.0%)

Most deployed common Use Cases for Infor CRM and Capsule CRM

What solutions does Infor CRM and Capsule CRM provide for Contact List Management?

Both Infor Crm and Capsule Crm excel in contact management. Infor Crm allows users to track contacts, accounts, and opportunities within an organization, and provides access to transactional history for personalized offers. Capsule Crm provides robust contact management capabilities and allows users to create custom lists for specific contact groups. However, Capsule Crm has limitations in search functionality, making it difficult to create lists based on multiple criteria.

"...It is excellent at keeping a history of interactions and at calendar management...." Peer review by User in Financial Services, Financial Services

"...Across the organisation, for all prospect and customer contacts, records, conversations, and by subcontractors...." Peer review by Harry Longman, Chief Executive, GP Access

What makes Infor CRM and Capsule CRM ideal for Engagement Management?

Infor CRM offers a more comprehensive approach to engagement management, providing a centralized hub for tracking customer interactions, analyzing their value, and suggesting cross-selling, up-selling, and issue resolution strategies. Capsule CRM focuses on lead management and follow-up, offering tools for scheduling tasks, automating follow-up actions, and capturing customer interactions. Both tools provide a centralized system for managing customer interactions, but Infor CRM offers more advanced analytics and integration capabilities.

"...Greater follow-up/task scheduling than with previous CRM...." Peer review by Jeff P.

"...I also had very poor follow-up on leads previously, but being able to assign a customized track to my Opportunities in Capsule keeps these leads from falling through the cracks...." Peer review by Elease L, Independent Educational Consultant

Infor CRM in Action: Unique Use Cases

How does Infor CRM facilitate Campaign Management?

What makes Infor CRM ideal for Helpdesk Management?

Capsule CRM in Action: Unique Use Cases

How does Capsule CRM facilitate Forecasting?

How can Capsule CRM optimize your Workflow Management Workflow?

How can Capsule CRM enhance your Lead Tracking process?

Integrations

Ecosystem partners each product commonly connects with.

Infor CRM

Capsule CRM

News

Latest Infor CRM news

Infor Appoints Yuka Kanemitsu as President and Representative Director ...

Infor has appointed Yuka Kanemitsu as President and Representative Director of Infor Japan. Kanemitsu will lead Infor's strategy and operations in Japan, focusing on customer success, strategic partnerships, and growth. Her leadership aims to enhance Infor's presence in sectors like Automotive and Industrial Manufacturing, leveraging AI and cloud solutions for business transformation.

05/08/2026 - source