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HubSpot Service Hub vs Zoho Desk: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of HubSpot Service Hub vs. Zoho Desk is based on a specific set of business needs and context. The comparison uses 20489 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing HubSpot Service Hub and Zoho Desk

HubSpot Service Hub, Zoho Desk, Teamsupport, Help Scout, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

HubSpot Service Hub covers Knowledge Management with User Generated Content, Helpdesk Management with User Generated Content, Customer Feedback Management with E-Mail, Engagement Management, etc.

Zoho Desk focuses on Helpdesk Management, Knowledge Management with User Generated Content, Workflow Management, Engagement Management, etc.

"Most of the automation tools in the market we considered were good for outbound email marketing, but from an Inbound Marketing perspective, none were as good as HubSpot. Those options were also better suited to enterprise companies. " - Kapil Arora

"Super intuitive to pick up and use from the go. It was extremely easy to set up the entire team and inform them on how to utilize the basic features of Zoho Help Desk. " - Kirsten S. Barnes

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo HubSpot Service Hub

Focus area

HubSpot Service Hub is better than Zoho Desk for

Software Failure Risk

  • medium

logo Zoho Desk

Focus area

Zoho Desk is better than HubSpot Service Hub for

Software Failure Risk

  • medium

About

Customer service software to answer customer queries and issues.

Zoho Desk | Customer Service Software for Context-Aware ...

Age

2006

1996

Financials

IPO

PRIVATE

Business Need

Total Processes
(we found evidences for)

76

92

Total Goals
(we found evidences for)

14

14

Top Processes

Evidences indicate better relative satisfaction


knowledge management

creating knowledge base


customer feedback management

measuring customer satisfaction

measuring net promoter score



engagement management

engaging and following up



training & onboarding


communication management

sending & publishing communications

tracking & monitoring communications


contact list management

creating contact list


sales call management

meeting management

call transcription


sales document management

proposal & quote management

contract management


generation of new leads


social media management

social media analytics

engaging on social media

scheduling post to social media



advocacy management




rating and review management


content management


lead qualification

lead qualification: technographic




campaign management


conversion management


loyalty management

customise loyalty program



lifetime value management




relationship management




discount management


promotion management


pipeline management


sales review & feedback


products & pricelist management





customer case management



touchpoint management


channel management


competitive intelligence


follower management


community building


trade show marketing


revenue cycle management


performance management




social media marketing


billing and invoice management



track learning progress


courses & assessment

track learning progress


business development


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve digital and social presence

  • Improve internal communications

  • Improve ROI

  • Launch new products

  • Improve consistency

  • Scale best practices

  • Improve efficiency

  • Improve visibility

  • Establish thought leadership

  • Grow market share

  • Improve brand engagement

  • See 11 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Improve efficiency

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Improve visibility

  • Improve digital and social presence

  • Enter new markets internationally or locally

  • Launch new products

  • Increase customer life time value

  • Grow market share

  • Improve brand engagement

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more
  • e-mail

  • social media

  • chat

  • phone calls

  • user generated content

  • blogs

  • mobile

  • website

  • mobile app

  • Twitter

  • Facebook

  • offline

  • omnichannel

  • video

  • text SMS

  • point of sale

  • trade shows

  • promotions

  • Slack

  • on premises

  • review sites

  • Amazon

  • Whatsapp

  • display advertisement

  • Instagram

  • See 22 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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high

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Integration Risk

low

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medium

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Migration Risk

medium

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medium

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Business Setting