Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.
Teamwork: Teamwork.com is an all-in-one platform designed for client work operations, offering top-tier project management and performance reporting. Resources are managed, time is tracked, workflows are streamlined, and profitability is maximized.
Introducing Hiver and Teamwork
Hiver, Helprace, Gmelius, etc., belong to a category of solutions that help Help Desk, whereas Teamwork, Zoho Projects, ClickUp, etc., belong to a category of solutions that help Project Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Hiver covers Collaboration with E-Mail, Helpdesk Management, Communication Management with E-Mail, Workflow Management with E-Mail, etc.
Teamwork focuses on Collaboration, Helpdesk Management with Chat, Workflow Management, Communication Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Hiver and Teamwork: Best activities based on customer satisfaction
Hiver in Action: Unique Activities
How efficiently Does Hiver manage your Collaboration?
"...Hiver has made it much easier and more efficient for the customer-facing teams to collaborate with each other and better serve all customer needs...." Peer review by Lindsay Y, Digital Marketing
How can Hiver enhance your Helpdesk Management process?
"...- Email organization - Support desk process improvement - Delegation of support work/emails...." Peer review by User
What solutions does Hiver provide for Communication Management?
"...Sending emails to the right people to process the lead...." Peer review by Evans O., Internet
How can Hiver enhance your Customer Feedback Management process?
"...Easily create custom feedback pages for customers to share their feedback. ..." Measure customer satisfaction without complicating things
Teamwork in Action: Unique Activities
How efficiently Does Teamwork manage your Workflow Management?
"...The benefits we have seen most clearly achieved have been productivity, communication, assignment of tasks and workflow has greatly improved...." Peer review by Luisana S., Project Manager, Internet
How can Teamwork optimize your Training & Onboarding Workflow?
"...Thank you development team - we couldn't have expected a more simple way that you have executed this...." Peer review by Russell Chappe de Leonval, Director, Focus Project Management
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 5 more
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Acquire customers
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Enhance customer relationships
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Improve internal communications
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Improve efficiency
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Launch new products
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Scale best practices
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Improve visibility
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Manage risk
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Enter new markets internationally or locally
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Improve consistency
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Improve ROI
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Establish thought leadership
- See 9 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Hiver | Teamwork | |
|---|---|---|
| Peer score | 4.5 | 4.6 |
| Peer insights | 1567 | 2653 |
| Top industries |
Financial Services 12.0%
Marketing And Advertising 12.0%
Internet 11.0%
|
Marketing And Advertising 24.0%
Computer Software 13.0%
Hospitality 11.0%
|
| SMB and Mid-Market | 89.0% | 85.0% |
| Enterprise | 11.0% | 15.0% |
Integrations
Ecosystem partners each product commonly connects with.
Hiver
News
Latest Hiver news
August 2026 product updates: Skills, AI Topics, Hiver MCP, Customer Intelligence, WhatsApp, and more
Hiver has launched significant updates to its platform, enhancing AI capabilities, introducing WhatsApp integration, and expanding analytics across Shared Inboxes. New features include AI-driven Skills for process automation, AI Topics for conversation analysis, and expanded integration capabilities with platforms like NetSuite, HubSpot, and Shopify. These updates aim to streamline customer support and improve team efficiency.
Latest Teamwork news
How ChatGPT works with Teamwork.com via the MCP connector
Teamwork.com has launched an MCP connector that integrates ChatGPT directly with its platform. This allows users to query project data, tasks, and resources without developer involvement. The integration supports real-time data access, enhancing project management efficiency for professional services teams. Teamwork.com ensures data security with SOC 2 Type 2 certification, maintaining privacy while enabling seamless AI-powered project management.