Overview: Hiver and Re:amaze as Help Desk Category solutions.
Hiver and Re:amaze are two robust Help Desk solutions, each catering to distinct business needs. While Hiver excels in improving internal communications for larger enterprises, Re:amaze targets customer engagement and feedback management across various segments including education. Hiver offers standout features such as custom reports and integrations, supporting seamless workflow management. In contrast, Re:amaze focuses on analytics integration with a strong emphasis on customer satisfaction and engagement, making it favorable for industries like marketing and education.
Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.
Re:amaze: Re:amaze offers intuitive customer support software for online businesses. Customers can be supported, engaged, and converted through chat, social, SMS, FAQ, and email on a single platform.
Hiver and Re:amaze: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Hiver facilitates collaboration and helpdesk management, improving operational efficiency. read more →
Re:amaze centers around customer feedback and engagement management to drive satisfaction. read more →
Business Goals
Hiver supports enhancing customer relationships and scalable best practices for enterprises. read more →
Re:amaze aids businesses in acquiring customers and boosting digital social presence. read more →
Core Features
Hiver focuses on custom reports and seamless integration, key for large enterprises. read more →
Re:amaze offers extensive analytics and integration, ideal for education and marketing. read more →
Vendor Support
Hiver provides 24/7 support paired with email and phone options. read more →
Re:amaze provides wide-ranging 24/7 support, with strong chat support preferences. read more →
Segments and Industries
Hiver predominantly serves large enterprises in financial services and marketing. read more →
Re:amaze is widely used in education and internet sectors by diverse customer segments. read more →
Operational Alignment
Hiver integrates seamlessly into workflows for large-scale applications. read more →
Re:amaze aligns with businesses focusing on customer engagement and satisfaction. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Security & Privacy Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Integration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
Migration Risk
{{{rsh_C_1}}}
{{{rsh_C_1}}}
IT and Other Capabilities
- Low
- Medium
- High
