Introducing Hiver and Custify
Hiver, Helprace, Gmelius, etc., belong to a category of solutions that help Help Desk, whereas Custify belong to a category of solutions that help Customer Success Platform. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Hiver covers Collaboration with E-Mail, Helpdesk Management, Communication Management with E-Mail, Workflow Management with E-Mail, etc.
Custify focuses on Training & Onboarding, Upselling, Workflow Management, Customer Feedback Management with E-Mail, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Hiver and Custify: Best activities based on customer satisfaction
Hiver in Action: Unique Activities
Why is Hiver the best choice for Collaboration?
"...Hiver has made it much easier and more efficient for the customer-facing teams to collaborate with each other and better serve all customer needs...." Peer review by Lindsay Y, Digital Marketing
How efficiently Does Hiver manage your Helpdesk Management?
"...About Hiver Hiver helps teams manage their customer support and internal communication from Gmail...." Peer review
How does Hiver facilitate Communication Management?
"...Hiver allows you to easily manage incoming emails and track salespeople's productivity...." Peer review by Catherine Boone
How can Hiver enhance your Customer Feedback Management process?
"...Customer Surveys (CSAT) Measure customer satisfaction and collect feedback from your customers by sending a short survey at the end of emails...." Gmail-based customer service solution for teams
Custify in Action: Unique Activities
What solutions does Custify provide for Training & Onboarding?
"...This means when a customer service member views a client they can see in a very visual way how far the customer is along in terms of onboarding, success, and paid services...." Peer review by Oliver Auerbach, Founder & CEO, GloriaFood
How can Custify optimize your Upselling Workflow?
"...I have similar options for client segments, so I can know which segment is doing well (and might be open to upsells and cross-sells) and which segment could use some help...." Peer review by Georgiana F, Product Manager, Computer Software
How does Custify address your Workflow Management Challenges?
"...We like the flexible workflows you can customize by customer segment and the automation...." Peer review by Răzvan Vișan, Co-founder & dev, Socialinsider
What makes Custify ideal for Playbook Creation?
"...Custify's playbooks and automation let you free up time to work on what really matters. ..." Automate Customer Success workflows
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve visibility
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Increase sales & revenue
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Improve digital and social presence
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Establish thought leadership
- See 5 more
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Enhance customer relationships
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Acquire customers
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Increase customer life time value
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Increase sales & revenue
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Scale best practices
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Improve consistency
- See 3 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Hiver | Custify | |
|---|---|---|
| Peer score | 4.5 | 4.7 |
| Peer insights | 1567 | 320 |
| Top industries |
Financial Services 12.0%
Marketing And Advertising 12.0%
Internet 11.0%
|
Information Technology And Services 47.0%
Computer Software 44.0%
Financial Services 7.0%
|
| SMB and Mid-Market | 89.0% | 98.0% |
| Enterprise | 11.0% | 2.0% |
Integrations
Ecosystem partners each product commonly connects with.
Hiver
News
Latest Hiver news
July 2026 Product Updates for Hiver: Slack collaboration, Linear, AI QA, Unified Inboxes, and more
Hiver introduced several product updates in July 2026, enhancing features for both Hiver in Gmail and Hiver Omni. Key updates include Slack integration for internal collaboration, Linear app integration, AI QA 2.0 for automated conversation scoring, task generation via Automations, and unified inboxes for managing multiple email providers. These updates aim to streamline support operations and improve service quality.
Latest Custify news
Custify Launches Custify AI Home, a Unified Dashboard for Its Growing AI Agent Fleet
Custify launched Custify AI Home, a unified dashboard enhancing its AI agent fleet. The platform includes AI Chat, an Agents dashboard, and a live Feed, facilitating natural language interactions. New features include expanded AI agents for tasks like renewal strategy and risk analysis, and improved sentiment analysis capabilities. This update strengthens Custify's position in AI-driven customer success management.