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Hiver vs Alloy Software: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Hiver vs. Alloy Software is based on a specific set of business needs and context. The comparison uses 2356 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Hiver and Alloy Software

Hiver, Alloy Software, Helprace, Gmelius, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Hiver covers Collaboration with E-Mail, Helpdesk Management, Communication Management with E-Mail, Workflow Management with E-Mail, etc.

Alloy Software focuses on Helpdesk Management, Workflow Management with Mobile, Knowledge Management with User Generated Content, Sales Document Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Hiver

Focus area

Hiver is better than Alloy Software for

Software Failure Risk

  • medium

logo Alloy Software

Focus area

Alloy Software is better than Hiver for

Software Failure Risk

  • medium

About

Hiverâ„¢ | Shared Inbox Collaboration | Team Email Management

Alloy Software - Powerful Customer-Driven IT Software, IT infrastructure

Financials

SERIES A

IPO

Business Need

Total Processes
(we found evidences for)

47

32

Total Goals
(we found evidences for)

8

6

Top Processes

Evidences indicate better relative satisfaction



helpdesk management


communication management

sending & publishing communications

tracking & monitoring communications


workflow management


customer feedback management

measuring customer satisfaction



engagement management

engaging and following up


customer case management


sales document management

proposal & quote management

contract management


social media management

social media analytics


training & onboarding


contact list management


competitive intelligence


knowledge management



performance management


generation of new leads


revenue cycle management


products & pricelist management


category management



Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Improve visibility

  • Increase sales & revenue

  • Improve digital and social presence

  • Establish thought leadership

  • See 5 more
  • Scale best practices

  • Enhance customer relationships

  • Improve efficiency

  • Acquire customers

  • Improve ROI

  • Improve internal communications

  • See 3 more

Top Channels

Channels Used

  • mobile

  • e-mail

  • mobile app

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • See 5 more
  • mobile

  • e-mail

  • mobile app

  • website

  • user generated content

  • blogs

  • chat

  • Slack

  • See 5 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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low

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Migration Risk

medium

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medium

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Business Setting