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Helpshift vs Help Scout: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for Helpshift low Failure Risk for Help Scout medium
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Comparison Summary

This comparison report of Helpshift vs. Help Scout is based on a specific set of business needs and context. The comparison uses 7390 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Helpshift and Help Scout

Helpshift, Help Scout, Kustomer, Dixa Customer Service, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Helpshift covers Customer Feedback Management, Engagement Management with Mobile, Advertisement with Offline, Helpdesk Management with Phone Calls, etc.

Help Scout focuses on Helpdesk Management, Engagement Management with E-Mail, Workflow Management, Knowledge Management with Chat, etc.

"Initial investments in Helpshift’s bots and automation were small, but the payoff with them was tremendous. At this point, we’ve been able to automate nearly 55% of our issues across all apps with only 19 bots. " - Cassandra Beasley

"Help Scout has replaced a bunch of different tools for us. For example, we used to have a Google Doc with answers to common questions so agents could respond quickly. Saved replies let us get rid of that, " - Ramin Sabour

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Helpshift

Focus area

Helpshift is better than Help Scout for

Software Failure Risk

  • low

logo Help Scout

Focus area

Help Scout is better than Helpshift for

Software Failure Risk

  • medium

About

Automate your customer service funnel and transform your support organization with AI-powered case management

Help Scout | Simple Customer Service Software and Education

Age

2011

Financials

SERIES C

SERIES B

Business Need

Total Processes
(we found evidences for)

52

71

Total Goals
(we found evidences for)

14

8

Top Processes

Evidences indicate better relative satisfaction

customer feedback management

Read Reviews (126)

Read Reviews (39)

measuring customer satisfaction

Read Reviews (97)

Read Reviews (19)

measuring net promoter score

Read Reviews (5)

Read Reviews (10)

engagement management

Read Reviews (119)

Read Reviews (88)

engaging and following up

Read Reviews (67)

Read Reviews (37)

advertisement

Read Reviews (81)

Read Reviews (0)

helpdesk management

Read Reviews (63)

Read Reviews (352)

knowledge management

Read Reviews (45)

Read Reviews (75)

contact list management

Read Reviews (39)

Read Reviews (19)

contacts history

Read Reviews (13)

Read Reviews (6)

workflow management

Read Reviews (32)

Read Reviews (97)

communication management

Read Reviews (26)

Read Reviews (68)

sending & publishing communications

Read Reviews (24)

Read Reviews (48)

tracking & monitoring communications

Read Reviews (0)

Read Reviews (12)

competitive intelligence

Read Reviews (18)

Read Reviews (7)

training & onboarding

Read Reviews (16)

Read Reviews (51)

lifetime value management

Read Reviews (14)

Read Reviews (4)

customer case management

Read Reviews (10)

Read Reviews (2)

loyalty management

Read Reviews (8)

Read Reviews (1)

customise loyalty program

Read Reviews (5)

Read Reviews (0)

identify target customers

Read Reviews (2)

Read Reviews (1)

rating and review management

Read Reviews (6)

Read Reviews (15)

social media management

Read Reviews (6)

Read Reviews (9)

social media analytics

Read Reviews (6)

Read Reviews (7)

content management

Read Reviews (4)

Read Reviews (7)

content curation

Read Reviews (1)

Read Reviews (2)

sales document management

Read Reviews (4)

Read Reviews (20)

contract management

Read Reviews (3)

Read Reviews (3)

proposal & quote management

Read Reviews (0)

Read Reviews (2)

campaign management

Read Reviews (3)

Read Reviews (5)

campaign analytics

Read Reviews (3)

Read Reviews (0)

segmentation and targeting

Read Reviews (3)

Read Reviews (0)

sales call management

Read Reviews (3)

Read Reviews (2)

sales review & feedback

Read Reviews (2)

Read Reviews (1)

products & pricelist management

Read Reviews (2)

Read Reviews (4)

business development

Read Reviews (1)

Read Reviews (2)

revenue cycle management

Read Reviews (1)

Read Reviews (11)

conversion management

Read Reviews (1)

Read Reviews (4)

relationship management

Read Reviews (0)

Read Reviews (2)

community building

Read Reviews (0)

Read Reviews (2)

SeealllessActivities

Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Improve ROI

  • Increase customer life time value

  • Launch new products

  • Scale best practices

  • Increase sales & revenue

  • Improve brand engagement

  • Improve digital and social presence

  • Improve stakeholder relations

  • Improve internal communications

  • Enter new markets internationally or locally

  • Build brand awareness

  • See 11 more

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • See 5 more

Top Channels

Channels Used

  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more

  • e-mail

  • chat

  • phone calls

  • website

  • user generated content

  • blogs

  • mobile

  • mobile app

  • offline

  • point of sale

  • social media

  • video

  • Slack

  • newsletter

  • promotions

  • games

  • omnichannel

  • on premises

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

{{{rsh_C_1}}}

medium

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Migration Risk

medium

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting