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Compare Help Scout vs Kustomer

Comparison Summary

For Help Scout vs Kustomer comparison, Our AI algorithm looked at 6338 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Help Scout and Kustomer to solve their respective business needs.

Pros and cons of Help Scout and Kustomer

Help Scout is more suited to businesses that require Helpdesk Management and Engagement Management with E-Mail where as Kustomer is focused towards Engagement Management with Chat and Contact List Management with Chat .

Both Help Scout and Kustomer are Help Desk software, peers recommend Help Scout for helpdesk management and knowledge management where as Kustomer is more known for contact list management and communication management .

logo Help Scout

Focus area

Help Scout is better than Kustomer for

Software Failure Risk

  • medium

logo Kustomer

Focus area

Kustomer is better than Help Scout for

Software Failure Risk

  • low

About

Help Scout | Simple Customer Service Software and Education

Kustomer: Customer Service Software Reimagined

Financials

SERIES B

SERIES D

Business Need

Total Processes
(we found evidences for)

71

59

Total Goals
(we found evidences for)

8

14

Top Processes

Evidences indicate better relative satisfaction



workflow management


engagement management

engaging and following up


knowledge management

creating knowledge base


communication management

sending & publishing communications

tracking & monitoring communications



training & onboarding


customer feedback management

measuring customer satisfaction

measuring net promoter score


sales document management

contract management

proposal & quote management


contact list management


rating and review management


revenue cycle management


social media management

social media analytics



competitive intelligence


content management


campaign management

campaign monitoring


conversion management


lifetime value management


products & pricelist management



relationship management


customer case management


community building



business development


sales call management


loyalty management

customise loyalty program


lead qualification

lead qualification: technographic


touchpoint management


channel management






Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Improve internal communications

  • Improve ROI

  • Scale best practices

  • Establish thought leadership

  • Launch new products

  • Improve consistency

  • See 5 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Increase sales & revenue

  • Increase customer life time value

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve efficiency

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more
  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

medium

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low

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Business Setting