Overview: Google Forms and QuickTapSurvey as Customer Feedback Management Category solutions.

Google Forms and QuickTapSurvey both serve the customer feedback management space but cater to different needs. Google Forms is ideal for large-scale enterprises with its extensive data integration, diverse segment reach, and collaboration features. It excels in capturing and sharing feedback across multiple platforms. QuickTapSurvey is more focused on dynamic survey creation for events and trade shows, offering customizable and engaging experiences. Its use primarily spans smaller enterprises and niche industries, emphasizing mobile and offline functionalities.

Google Forms: Google Forms lets users create online forms and surveys with various question types. Results can be analyzed in real-time on any device.

QuickTapSurvey: QuickTapSurvey is the #1 rated offline survey app for data collection using iPads, iPhones, and Android devices. It captures data even without an internet connection.

Google Forms and QuickTapSurvey: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

Google Forms shines in collecting feedback and collaborating seamlessly amongst teams. It supports sales document management and content sharing, making it suitable for varied organizational tasks. read more →

QuickTapSurvey is tailored for trade show marketing and motivation management, providing engaging conversational surveys. It excels in real-time feedback collection within event-driven environments. read more →

Business Goals

Google Forms facilitates acquiring new customers and enhancing customer satisfaction. It also improves efficiency and product experience, appealing to businesses aiming for broader improvements. read more →

QuickTapSurvey focuses on improving customer satisfaction and ROI, serving businesses looking to capture lead generation opportunities. It's apt for those entering new markets or aiming to increase sales. read more →

Core Features

Google Forms offers advanced integration and comprehensive analytics. It ensures smooth data import and export processes, complemented by custom reports for in-depth insights. read more →

QuickTapSurvey provides tailored data import/export and intuitive custom reports. Its compliance and security features safeguard user data while enhancing ease of migration. read more →

Vendor Support

Google Forms provides robust 24/7 support, with additional email, phone, and chat services, meeting diverse customer preferences for operational assistance. read more →

QuickTapSurvey delivers 24/7 support and maintains availability via phone and email. It ensures businesses can rely on chat support for swift problem resolution. read more →

Segments and Industries

Google Forms serves large enterprises extensively. It's favored in education and IT sectors, reflecting its versatility across diverse industries. read more →

QuickTapSurvey caters primarily to enterprises in telecommunications and non-profit sectors. Its presence in food and beverages marks its niche approach. read more →

Operational Alignment

Google Forms integrates seamlessly into extensive workflows. It supports varied scales from small to large enterprises, highlighting its adaptability. read more →

QuickTapSurvey fits well into event-driven and on-the-go operational models. Its design suits enterprises and smaller businesses requiring mobile solutions. read more →