Overview: GetFeedback and Customer Thermometer as Customer Feedback Management Category solutions.

GetFeedback and Customer Thermometer are both customer feedback management tools. GetFeedback excels with its capabilities like campaign management and social media management, making it ideal for large enterprises, especially in the IT and software sectors. On the other hand, Customer Thermometer’s strengths lie in helpdesk management and ease of use, catering to industries like telecommunications and human resources. Both products offer 24/7 support, but GetFeedback has a more extensive reach in larger markets.

GetFeedback: GetFeedback is a CX platform that reveals customer insights. It enables timely actions based on understanding the "why."

Customer Thermometer: Customer-thermometer offers an email-based customer satisfaction survey app with high response rates. Feedback is collected directly from email inboxes to prevent customer loss.

GetFeedback and Customer Thermometer: Best Use cases based on the customer satisfaction data

Key Capabilities Supported

GetFeedback supports collecting feedback, measuring net promoter scores, and managing campaigns, making it well-suited for user engagement and operational needs. read more →

Customer Thermometer provides capabilities like collecting feedback and helpdesk management, aligning well with small to mid-market operational demands. read more →

Business Goals

GetFeedback helps improve customer satisfaction and acquires new customers, aligning with the strategic goals of enterprises. read more →

Customer Thermometer focuses on improving customer satisfaction and stakeholder relations, appealing to businesses focused on customer relations. read more →

Core Features

GetFeedback features extensive analytics, integrations, and custom reports, fulfilling complex reporting needs. read more →

Customer Thermometer offers ease of data import and analytics, ideal for straightforward data management requirements. read more →

Vendor Support

GetFeedback provides 24/7 support with options for email, phone, and chat, suitable for larger operations requiring constant availability. read more →

Customer Thermometer offers 24/7 support via phone and email, meeting the needs of users needing reliable assistance. read more →

Segments and Industries

GetFeedback is used heavily by enterprise and large enterprises, especially in IT and computer software industries. read more →

Customer Thermometer primarily serves telecommunications and human resources industries, focusing on enterprise solutions. read more →

Operational Alignment

GetFeedback fits well into workflows of large corporations engaged in IT and software, leveraging its broad suite of features. read more →

Customer Thermometer is aligned with operations in telecommunications and human resources, offering straightforward integration. read more →