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Compare Gainsight Platform vs Totango

Comparison Summary

For Gainsight Platform vs Totango comparison, Our AI algorithm looked at 18601 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Gainsight Platform and Totango to solve their respective business needs.

Pros and cons of Gainsight Platform and Totango

Gainsight Platform is more suited to businesses that require Customer Feedback Management and Training & Onboarding where as Totango is focused towards Engagement Management and Training & Onboarding .

Both Gainsight Platform and Totango are Customer Success Platform software, peers recommend Gainsight Platform for customer feedback management and measuring net promoter score where as Totango is more known for customer engagement and engaging and following up .

logo Gainsight Platform

Focus area

Gainsight Platform is better than Totango for

Software Failure Risk

  • medium

logo Totango

Focus area

Totango is better than Gainsight Platform for

Software Failure Risk

  • medium

About

SaaS Platform Built for Customer Success

Customer Success & Customer Retention Software with an all-in-one Customer OS.

Age

2011

2010

Financials

Series E

Series D

Business Need

Total Processes
(we found evidences for)

102

88

Total Goals
(we found evidences for)

6

14

Top Processes

Evidences indicate better relative satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


training & onboarding




customer case management


contact list management

creating contact list



social media management

social media analytics

engaging on social media


sales call management

call transcription

meeting management


lifetime value management


helpdesk management


engagement management

engaging and following up

engaging with scheduling & cadence


sales document management

contract management

proposal & quote management


advocacy management


renewal management


generation of new leads


knowledge management

creating knowledge base


relationship management


rating and review management



communication management

sending & publishing communications

tracking & monitoring communications





subscription management




touchpoint management



sales review & feedback



account management






opportunity management



social media marketing


international marketing


courses & assessment

create learning path




competitive intelligence



community building



category management



segmentation and targeting


performance management


follower management


channel management


trade show marketing


revenue cycle management


products & pricelist management


lead qualification

lead qualification: technographic


conversion management


loyalty management

identify target customers




campaign management

campaign analytics


content management

content publishing



referral management




sales incentive management


Top Goals

Goals Achieved

  • Manage risk

  • Establish thought leadership

  • Launch new products

  • Scale best practices

  • Enhance customer relationships

  • Increase customer life time value

  • See 3 more
  • Enhance customer relationships

  • Acquire customers

  • Scale best practices

  • Increase sales & revenue

  • Increase customer life time value

  • Improve internal communications

  • Improve ROI

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve visibility

  • Establish thought leadership

  • Improve stakeholder relations

  • Build brand awareness

  • Manage risk

  • See 11 more

Top Channels

Channels Used

  • e-mail

  • website

  • phone calls

  • social media

  • offline

  • support groups

  • point of sale

  • video

  • chat

  • user generated content

  • blogs

  • Slack

  • channel partners

  • mobile

  • mass media

  • promotions

  • text SMS

  • television

  • newsletter

  • events

  • trade shows

  • See 18 more
  • e-mail

  • website

  • phone calls

  • social media

  • offline

  • support groups

  • point of sale

  • video

  • chat

  • user generated content

  • blogs

  • Slack

  • channel partners

  • mobile

  • mass media

  • promotions

  • text SMS

  • television

  • newsletter

  • events

  • trade shows

  • See 18 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting