Gainsight Customer Communities (formerly Insided) vs. Simpplr: Comparing Best Knowledge Management Solutions 2026

Overview: Gainsight Customer Communities (formerly Insided) and Simpplr as Knowledge Management Category solutions.

Gainsight Customer Communities (formerly Insided): InSided's platform features include a knowledge base, community, in-app support, product communication, and feedback & ideation. It utilizes community-driven, user-generated content to answer customer questions within your product and website.

Simpplr: Simpplr transforms employee experience and internal comms with its AI-powered platform. The software goes beyond the traditional intranet.

This comparison of Gainsight Customer Communities (formerly Insided) vs. Simpplr draws on 3510 Cuspera insights from customer stories. The use cases and topics below show where the two products overlap and where each one stands apart.

Both Gainsight Customer Communities (formerly Insided) and Simpplr are commonly chosen for Onboarding process improvement.

Gainsight Customer Communities (formerly Insided) also supports Customer success workflow automation, Customer health scoring automation, Customer health tracking and reporting, Customer training automation, etc.

Simpplr also supports Employee communication platform, Employee communication and engagement, Employee engagement improvement, Internal communications management, etc.

Evidence shows that both products are used for Workforce management.

Gainsight Customer Communities (formerly Insided) also covers Customer engagement, Customer success management, Customer education, Customer retention, etc.

Simpplr also covers Employee engagement, Employee communication, Employee communications, Internal communications, etc.

Top use cases: Gainsight Customer Communities (formerly Insided) vs Simpplr

Use cases tied to Gainsight Customer Communities (formerly Insided) and Simpplr from verified data sources. Click any use case for supporting evidences.

Gainsight Customer Communities (formerly Insided)
Simpplr
Shared by both · Use cases
Gainsight Customer Communities (formerly Insided) Simpplr

Top Capabilities: Gainsight Customer Communities (formerly Insided) vs Simpplr

Lengths: relative topic prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Gainsight Customer Communities (formerly Insided)
Shared
Simpplr
Shared by both · Topics
Gainsight Customer Communities (formerly Insided) only
Simpplr only

Deployed Industries: Gainsight Customer Communities (formerly Insided) vs Simpplr

Lengths: relative industry prominence (square-root scale) · Labels: comparison split. Click any item for supporting evidences.

Gainsight Customer Communities (formerly Insided)
Shared
Simpplr
Shared by both · Industries
Gainsight Customer Communities (formerly Insided) only
Simpplr only

Deployed Market Segments: Gainsight Customer Communities (formerly Insided) vs Simpplr

Share of peer evidence by company size for Gainsight Customer Communities (formerly Insided) and Simpplr. Each product segments add up to 100%. Click any segment for supporting evidence.

Gainsight Customer Communities (formerly Insided) 100%
Simpplr 100%

Gainsight Customer Communities (formerly Insided) and Simpplr: Best activities based on customer satisfaction

Gainsight Customer Communities (formerly Insided) in Action: Unique Activities

How can Gainsight Customer Communities (formerly Insided) optimize your Engagement Management Workflow?
The engagement management tool helps companies drive digital customer engagement. It provides features that track user engagement, support in-product knowledge sharing, and facilitate community building. The tool may not be the most efficient for follow-up issues.
"...And here, InSided has an Active usercommunity to engage with and learn from https://community.insided.com/..." Peer review by Anirban D., Community Manager
What makes Gainsight Customer Communities (formerly Insided) ideal for Helpdesk Management?
Insided Helpdesk Management is a software solution that uses communities to provide self-service support. It integrates with existing channels and systems to offer a comprehensive solution for customer support and knowledge management. While this system can significantly reduce support costs and improve customer satisfaction, some aspects may require assistance from the support team.
"...I've even received special help and support when we were planning and launching our Community Champion Program...." Peer review by Cherise G.
How does Gainsight Customer Communities (formerly Insided) facilitate Knowledge Management?
The platform is a knowledge management system that combines a community forum and a self-service knowledge base. It encourages users to share knowledge and find answers to questions. The platform is designed to be easy to use and offers a variety of features for managing content and engaging users. The platform may not be suitable for organizations that primarily need a traditional knowledge base with a focus on help articles.
"...Customers share so much knowledge about our products and services, and we would like to leverage this to benefit our other customers...." Peer review by Marieke Snoep, Director of Customer Operations, T-Mobile
What benefits does Gainsight Customer Communities (formerly Insided) offer for Training & Onboarding?
Insided offers a structured onboarding process that includes a dedicated customer success consultant. The onboarding process is designed to ensure a smooth transition and address any questions or concerns. While the onboarding experience is generally positive, some users have reported limitations with the level of formal product training.
"...inSided is very committed during onboarding...." Peer review by Liesbeth Brouwer, KPN, KPN

Simpplr in Action: Unique Activities

How efficiently Does Simpplr manage your Collaboration?
Simpplr facilitates collaboration by providing a centralized platform for sharing information and resources. It simplifies communication and collaboration across departments and locations by integrating organizational charts and search functionality. The system has limitations, however, as it may not be suitable for complex collaboration needs.
"...Bringing transparency collaboration and encourage workplace engagement...." Peer review by Administrator
What solutions does Simpplr provide for Content Management?
The software facilitates content creation, sharing, and management. Users can create profiles, follow others, and engage in surveys or polls. Content creation is easy for users of all levels, though document sharing may be limited by reliance on an external system.
"...Simpplr allows for easy coordination of content upload/management...." Peer review by Parvinder S., Salesforce Architect, Information Technology and Services

Integrations

Ecosystem partners each product commonly connects with.

Gainsight Customer Communities (formerly Insided)

Mailchimp
4.5
Owler
4.1
Pingdom
4.4
Tremendous
4.3
Medallia Experience Cloud
4.7
Smartsheet platform
4.0
Sansan
4.3
PDF-XChange
4.7

News

Latest Gainsight Customer Communities (formerly Insided) news

Gainsight strengthens AI-Native customer retention team with three ...

Gainsight has appointed three new executives to bolster its AI-native customer retention team. Grant Clarke will lead the Atlas business unit, Jack Leidecker will oversee security as Chief Security Officer, and Vijay Jegan will drive internal AI transformation. These appointments highlight Gainsight's focus on AI-driven operations and security, aiming to enhance customer trust and retention outcomes.

09/07/2026 - source

Latest Simpplr news

Simpplr’s Rewards Store evolution: built into the everyday employee experience

Simpplr has launched its new Rewards Store, integrating employee recognition directly into its platform. This feature allows employees to redeem points for a wide range of items, enhancing engagement by keeping recognition and rewards within the same system. The store includes a global catalog, transparent redemption, and governance controls, aiming to improve participation and intranet adoption.

09/08/2026 - source