Comparison Summary
This comparison report of Gainsight Customer Communities (formerly Insided) vs. Claromentis is based on a specific set of business needs and context. The comparison uses 2930 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Gainsight Customer Communities (formerly Insided) and Claromentis
Gainsight Customer Communities (formerly Insided), Answerbase, Shelf.io, etc., belong to a category of solutions that help Knowledge Management, whereas Claromentis, MangoApps Platform, Axero platform, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Gainsight Customer Communities (formerly Insided) covers Engagement Management, Helpdesk Management with Phone Calls, Knowledge Management with User Generated Content, Training & Onboarding, etc.
Claromentis focuses on Engagement Management with Social Media, Collaboration with Social Media, Knowledge Management with User Generated Content, Communication Management with User Generated Content, etc.
"inSided has great customer focus. Acting as a true partner, willing to go the extra mile. Best vendor partnership ever. " - Sonos
"The flexibility and ease of use is fantastic and you don't need to be a programmer to create extensive and complex workflows for all areas of the business. Customer service with Claromentis is fantastic. " - Dean K
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Claromentis
Focus area
Claromentis is better than Gainsight Customer Communities (formerly Insided) for
About
A single community destination for all customer needs
Claromentis: Go beyond intranet software to the digital ...
Age
2011
Financials
SERIES E
PRIVATE
Business Need
Total Processes
(we found evidences for)
46
50
Total Goals
(we found evidences for)
11
12
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Acquire customers
-
Enhance customer relationships
-
Scale best practices
-
Improve digital and social presence
-
Improve ROI
-
Improve internal communications
-
Launch new products
-
Build brand awareness
-
Manage risk
-
Increase customer life time value
-
Grow market share
- See 8 more
-
Improve internal communications
-
Improve digital and social presence
-
Improve stakeholder relations
-
Scale best practices
-
Enhance customer relationships
-
Improve visibility
-
Increase sales & revenue
-
Launch new products
-
Grow market share
-
Build brand awareness
-
Improve consistency
-
Acquire customers
- See 9 more
Top Channels
Channels Used
-
social media
-
user generated content
-
blogs
-
website
-
offline
-
promotions
-
review sites
-
eBay
-
on premises
-
phone calls
-
point of sale
-
e-mail
-
video
-
causes and charity
-
mobile
-
LinkedIn
-
trade shows
-
mobile app
- See 15 more
-
social media
-
user generated content
-
blogs
-
website
-
offline
-
promotions
-
review sites
-
eBay
-
on premises
-
phone calls
-
point of sale
-
e-mail
-
video
-
causes and charity
-
mobile
-
LinkedIn
-
trade shows
-
mobile app
- See 15 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
-
Telecommunications (46.0%)
-
Manufacturing (15.0%)
-
Computer & Network Security (13.0%)
-
Financial Services (12.0%)
-
Retail (12.0%)
-
Hospitality (11.0%)
Popular in Segments
-
SMB and MidMarket (54.0%)
-
Enterprise (46.0%)
-
SMB and MidMarket (48.0%)
-
Enterprise (52.0%)