Overview: Freshservice and Hiver as Help Desk Category solutions.
Freshservice and Hiver are both positioned as Help Desk solutions, offering different strengths for distinct business needs. Freshservice is more suited to large enterprises, with robust capabilities in helpdesk and workflow management, along with extensive integration options. It is streamlined for complex environments. Hiver targets smaller businesses, excelling in internal communication and collaborative functions. Its features are focused on simple, efficient operations, primarily through email. Vendor support for Freshservice is extensive, catering to businesses that need constant availability. Hiver focuses on straightforward email and chat support, suitable for smaller-scale operations.
Freshservice: Freshservice offers AI-powered IT service management that is both intelligent and easy to use. Designed for enterprise-level operations, it minimizes complexity.
Hiver: Hiver is trusted by 10K+ teams for email and shared inbox management. A 7-day free trial is available.
Freshservice and Hiver: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Freshservice highlights helpdesk management and knowledge management. read more →
Hiver supports collaboration and communication management. read more →
Business Goals
Freshservice aims to enhance customer relationships and acquire new customers. read more →
Hiver focuses on improving internal communications. read more →
Core Features
Freshservice offers custom reports and data import functionalities. read more →
Hiver is notable for its analytics and custom reports. read more →
Vendor Support
Freshservice provides 24/7 support via phone, chat, and email. read more →
Hiver primarily provides email support. read more →
Segments and Industries
Freshservice is widely used by large enterprises in IT. read more →
Hiver serves financial services and marketing industries. read more →
Operational Alignment
Freshservice aligns with complex workflows in large enterprises. read more →
Hiver fits smaller scale operations mainly using email. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Freshservice in Action: Unique Use Cases
Why is Freshservice the best choice for Helpdesk Management?
How can Freshservice enhance your Knowledge Management process?
What Are the key features of Freshservice for Workflow Management?
How efficiently Does Freshservice manage your Engagement Management?
How can Freshservice optimize your Customer Feedback Management Workflow?
Hiver in Action: Unique Use Cases
What Are the key features of Hiver for Collaboration?
Why is Hiver the best choice for Communication Management?
Alternatives
Integrations
Few Freshservice Integrations
Few Hiver Integrations
News
Latest Freshservice News
Freshworks Reports First Quarter 2025 Results
Freshworks Inc. announced its first quarter 2025 financial results, reporting a 19% year-over-year revenue increase to $196.3 million. The company achieved a 30% operating cash flow margin and a 28% adjusted free cash flow margin. Non-GAAP income from operations rose to $46.4 million, highlighting continued demand for Freshworks' AI-driven customer and employee service solutions.
