Freshsales: Freshsales is AI-powered sales CRM software designed to build sales pipelines and close deals effortlessly. It's free for up to 3 users.
ConnectWise Manage: ConnectWise-Manage offers MSPs powerful PSA software with integrated help desk, sales, marketing, and billing tools. A free trial is available to maximize revenue predictability.
This comparison report of Freshsales vs. ConnectWise Manage is based on a specific set of business needs and context. The comparison uses 14328 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Freshsales and ConnectWise Manage
Freshsales, Pipeline CRM, Agile CRM, etc., belong to a category of solutions that help CRM, whereas ConnectWise Manage, SolarWinds Service Desk, Teamsupport, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Freshsales covers Engagement Management with E-Mail, Communication Management with E-Mail, Workflow Management with E-Mail, Lead Management with E-Mail, etc.
ConnectWise Manage focuses on Helpdesk Management, Sales Document Management, Workflow Management, Engagement Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Freshsales and ConnectWise Manage: Best activities based on customer satisfaction
Freshsales in Action: Unique Activities
How can Freshsales optimize your Engagement Management Workflow?
"...Freashsales has helped us to automate a lot of processes like lead distribution, auto task creation followup and backup...." Peer review by Jeffin Idiculla, IT Specialist, Manage My Education
What makes Freshsales ideal for Communication Management?
"...Also, something interesting here is the fact that Freshsales tracks emails quite well...." Peer review by Brad M, Director, Financial Services
Why is Freshsales the best choice for Workflow Management?
"...My experience so far is that I think that Freshsales could be the answer to maximising the efficiency of my workflow...." Peer review by Nick G., Branch CEO, Insurance
How does Freshsales address your Lead Management Challenges?
"...We use Freshsales CRM to manage leads that come in via telephone, web, and email...." Peer review by James E. Heyward, Principal, Heyward CPA PLLC
How efficiently Does Freshsales manage your Contact List Management?
"...It was also the most user friendly and whenever I contacted customer support via Live Chat they were quickly able to help me...." Peer review by Christian M., Operations Director
ConnectWise Manage in Action: Unique Activities
What makes ConnectWise Manage ideal for Helpdesk Management?
"...ConnectWise was used by the IT Department at the organization to track help desk service requests...." Peer review by Administrative Assistant in Information Technology
What makes ConnectWise Manage ideal for Sales Document Management?
"...A streamlined and integrated ecosystem makes the whole MSP process from PSA to Automation to Quoting completely seamless...." Peer review by Garry Adams
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Improve internal communications
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Improve ROI
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Improve visibility
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Scale best practices
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Enter new markets internationally or locally
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Improve stakeholder relations
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Grow market share
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Launch new products
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Shorten ramp up time
- See 10 more
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Acquire customers
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Scale best practices
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Increase sales & revenue
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Enhance customer relationships
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Improve internal communications
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Improve ROI
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Grow market share
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Establish thought leadership
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Improve digital and social presence
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Shorten ramp up time
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Enter new markets internationally or locally
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Improve stakeholder relations
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Improve visibility
- See 10 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Freshsales | ConnectWise Manage | |
|---|---|---|
| Peer score | 4.7 | 4.1 |
| Peer insights | 8366 | 5962 |
| Top industries |
Computer Software 21.0%
Marketing And Advertising 12.0%
Information Technology And Services 11.0%
|
Information Technology And Services 67.0%
Computer & Network Security 11.0%
Wholesale 7.0%
|
| SMB and Mid-Market | 92.0% | 93.0% |
| Enterprise | 8.0% | 7.0% |
| Pricing | Freshsales | ConnectWise Manage |
Integrations
Ecosystem partners each product commonly connects with.
Freshsales
ConnectWise Manage
News
Latest Freshsales news
Freshworks appoints Ryan Manning as Chief Product and Technology Officer
Freshworks has appointed Ryan Manning as Chief Product and Technology Officer. Manning will unify product and technology strategies across Freshworks' AI, IT, and customer experience products. He replaces Srinivasan Raghavan and will report to CEO Dennis Woodside. Manning was previously Chief Product Officer at BMC Helix and has held leadership roles at ServiceNow.
Latest ConnectWise Manage news
ConnectWise opens Australian data centre for x360Recover
ConnectWise has launched an Australian data centre for its x360Recover service, enhancing data residency and disaster recovery for APAC partners. The facility supports cloud, hybrid, and on-premises environments, offering SOC 2 Type II certification. New features include automated backup integrity testing and integration with ConnectWise SIEM, aimed at improving operational resilience and compliance for managed service providers and IT teams.