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Compare Dixa Customer Service vs Kustomer

Comparison Summary

For Dixa Customer Service vs Kustomer comparison, Our AI algorithm looked at 4444 peer reviews, testimonials and expert opinions across 50+ sources to understand how successful they were in using Dixa Customer Service and Kustomer to solve their respective business needs.

Pros and cons of Dixa Customer Service and Kustomer

Dixa Customer Service is more suited to businesses that require Engagement Management and Contact List Management with E-Mail where as Kustomer is focused towards Engagement Management with Chat and Contact List Management with Chat .

Both Dixa Customer Service and Kustomer are Help Desk software, peers recommend Dixa Customer Service for sales call management and call recording where as Kustomer is more known for collaboration and advertisement .

logo Dixa Customer Service

Focus area

Dixa Customer Service is better than Kustomer for

Software Failure Risk

  • medium

logo Kustomer

Focus area

Kustomer is better than Dixa Customer Service for

Software Failure Risk

  • low

About

The Customer Friendship Platform

Kustomer: Customer Service Software Reimagined

Age

2015

Financials

SERIES A

SERIES D

Business Need

Total Processes
(we found evidences for)

45

59

Total Goals
(we found evidences for)

11

14

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


contact list management

creating contact list


helpdesk management


sales call management


workflow management


customer feedback management

measuring customer satisfaction


communication management

sending & publishing communications

tracking & monitoring communications


training & onboarding


lifetime value management


loyalty management

customise loyalty program

identify target customers


touchpoint management


social media management

social media analytics


sales document management


channel management



customer case management



lead qualification

lead qualification: technographic


knowledge management



content management


conversion management



competitive intelligence




relationship management


products & pricelist management




Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Increase sales & revenue

  • Improve brand engagement

  • Improve efficiency

  • Build brand awareness

  • Improve visibility

  • Increase customer life time value

  • Increase average basket value

  • Enter new markets internationally or locally

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • Launch new products

  • Increase sales & revenue

  • Increase customer life time value

  • Establish thought leadership

  • Improve brand engagement

  • Grow market share

  • Build brand awareness

  • Enter new markets internationally or locally

  • Improve stakeholder relations

  • Improve efficiency

  • See 11 more

Top Channels

Channels Used

  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more
  • chat

  • social media

  • e-mail

  • phone calls

  • user generated content

  • blogs

  • website

  • Whatsapp

  • omnichannel

  • text SMS

  • offline

  • video

  • on premises

  • Facebook

  • point of sale

  • Twitter

  • promotions

  • mobile

  • trade shows

  • Slack

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting