Amazon Connect Overview
Amazon Connect is a cloud contact center service that offers low-cost customer service using machine learning and IVR. It provides omnichannel support and efficient call routing.
Use Cases
Customers recommend Sales Call Management, Helpdesk Management, Contact List Management, as the business use cases that they have been most satisfied with while using Amazon Connect.
Business Priorities
Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Amazon Connect.
Amazon Connect Use-Cases and Business Priorities: Customer Satisfaction Data
Amazon Connect works with different mediums / channels such as Phone Calls, Review Sites, and Amazon,
Amazon Connect's features include Voice Transcription, Recording, Bot, etc.
Reviews
"...Call center...." Peer review by Administrator
Amazon Connect, Dialpad Ai Contact Center, CloudTalk, Metaphor Contact Center, Freshdesk Contact Center, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Amazon Connect
Top Industries
- Computer Software
- Information Technology and Services
- Insurance
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Amazon Connect is popular in Computer Software, Information Technology And Services, and Insurance and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Amazon Connect Use Cases
How can Amazon Connect optimize your Sales Call Management Workflow?
What solutions does Amazon Connect provide for Helpdesk Management?
How efficiently Does Amazon Connect manage your Contact List Management?
How does Amazon Connect address your Engagement Management Challenges?
What makes Amazon Connect ideal for Communication Management?
17+ more Business Use Cases
9 buyers and buying teams have used Cuspera to assess how well Amazon Connect solved their Contact Center Software needs. Cuspera uses 992 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
What is Amazon Connect | Amazon Connect Demo | AWS Services | Intellipaat
Frequently Asked Questions(FAQ)
for Amazon Connect
What is Amazon Connect?
Amazon Connect is a Cloud contact center solution enabling customer service across voice and chat. It can be deployed in industries such as Advertising and Marketing, Automotive, Education, Energy and Financial services..
Amazon Connect uses a single UI for both voice and chat for contact routing, queuing, analytics and management, enabling the same automated process for both voice and chat, resulting in increased operational efficiency. Customer interaction history is preserved and retrievable across the different channels enabling better customer experience.
Amazon Connect features include automated outbound calling. High quality call experience is enabled with Amazon Connect’s softphone feature. Amazon Connect is integrated with Amazon Lex which can assist in building natural language chatbot contact flows. Amazon Connect’s chat is available on both web and mobile.
Amazon Connect’s Contact Lens feature enables contact center managers to study insights and get feedback from customer sentiments, trends and conversations.
What is Amazon Connect used for?
What are the top features of Amazon Connect?
Who uses Amazon Connect?
What are Amazon Connect alternatives?
Where is Amazon Connect located?
Peers used Amazon Connect for sales call management and helpdesk management
Amazon Connect Competitors
Amazon Connect Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (107) |
| Custom Reports | Read Reviews (93) |
| Analytics | Read Reviews (61) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (107) |
| Custom Reports | Read Reviews (93) |
| Analytics | Read Reviews (61) |
Amazon Connect Integrations
Amazon Connect integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Amazon Connect
Software Failure Risk Guidance
?for Amazon Connect
Overall Risk Meter
Top Failure Risks for Amazon Connect
Amazon News
Amazon Partners With Zeta Global Deliver Gen AI Marketing Automation - Forbes
Amazon and Zeta Global announced an advancement in generative AI (Gen AI) that will help scale applications using AWS foundation models in the ...
Amazon unveils cookieless ad-targeting solution at Cannes Lions - Marketing Dive
The Amazon Prime app is seen on a mobile phone. Amazon's new ad-targeting solution leverages AI to analyze billions of browsing, purchasing and ...
Amazon Profile
HQ Location
Seattle, Washington
Employees
10001+
Social
Financials
IPO
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