Metaphor Contact Center Overview
This is a summary of the comprehensive capabilities and benefits of Metaphor Contact Center based on over 694 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Metaphor Contact Center, Amazon Connect, Alvaria, Opus Contact Center, Five9, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Metaphor Contact Center is right for your needs? Our Cuspera AI engine can evaluate how Metaphor Contact Center fits your specific business needs, industry, and context. Get your personalized assessment report today.
Metaphor Contact Center supports business activities such as:
- Engagement Management
- Sales Call Management
- Contact List Management
- Customer Feedback Management
- Workflow Management
Metaphor Contact Center can help you with many business goals, such as Acquire Customers, Increase Sales & Revenue, Enhance Customer Relationships, Scale Best Practices, Improve ROI, etc. It can help manage these activities if you use Phone Calls Review Sites Amazon etc. for these needs. As a solution, Metaphor Contact Center's capabilities include Personalization, Calculator, Feedback Surveys, etc.
Metaphor Contact Center Financial Services Vertical is its biggest customer base.
Reviews
"...Engage and reward best performing agents through gamification...." WFM software in the cloud from USAN
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Metaphor Contact Center solved their Contact Center Software needs. Cuspera uses 694 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities peers achieved using Metaphor Contact Center.
Use Cases
Peers recommend Engagement Management , Sales Call Management , Contact List Management , as the business use cases that they have been most satisfied while using Metaphor Contact Center.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.80/5 ★ |
"...Engage and reward best performing agents through gamification...." WFM software in the cloud from USAN |
| engaging and following up |
4.73/5 ★ |
"...Engage customers in real-time conversations from your website. ..." Email for Amazon Connect |
| Sales Call Management with Phone Calls, Review Sites and Amazon |
4.49/5 ★ |
"...USAN Dialer is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services. ..." Dialer for Amazon Connect |
| call recording |
3.72/5 ★ |
"...Metaphor Listen records call audio and zooms in on any point to listen and evaluate the caller s responses...." The Omni-Channel IVR Platform from USAN |
| call analytics |
3.72/5 ★ |
"...Metaphor Vision is an advanced post-call analytics and troubleshooting tool...." The Omni-Channel IVR Platform from USAN |
| Contact List Management with Phone Calls and Website |
4.39/5 ★ |
"...Contact Suite can monitor any number of email boxes and contact us forms...." Email for Amazon Connect |
| contacts history |
3.79/5 ★ |
"...Customer data is available as a threaded email conversation, a complete interaction history, or an integrated view from your CRM or other backend systems...." Email for Amazon Connect |
| enriching contact list |
3.69/5 ★ |
"...more using Contact Suite s Enhanced Contact Trace Records...." Email for Amazon Connect |
| tracking contacts |
3.14/5 ★ |
"...Contact Suite can monitor any number of email boxes and contact us forms...." Email for Amazon Connect |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.80/5 ★ |
"...Engage and reward best performing agents through gamification...." WFM software in the cloud from USAN |
|
| engaging and following up |
4.80/5 ★ |
| Sales Call Management with Phone Calls, Review Sites and Amazon |
4.49/5 ★ |
"...USAN Dialer is an accessible, TCPA-compliant platform that manages outbound calling campaigns on Amazon Connect, the pay-as-you-go contact center platform from Amazon Web Services. ..." Dialer for Amazon Connect |
|
| call recording |
4.49/5 ★ |
| call analytics |
4.49/5 ★ |
| Contact List Management with Phone Calls and Website |
4.39/5 ★ |
"...Contact Suite can monitor any number of email boxes and contact us forms...." Email for Amazon Connect |
|
| contacts history |
4.39/5 ★ |
| enriching contact list |
4.39/5 ★ |
| tracking contacts |
4.39/5 ★ |
23+ more Business Use Cases
Our AI advisor, Wyz, harnessed 694 insights from peers and experts to help you assess how these Metaphor Contact Center use cases fit your Contact Center Software needs.
Frequently Asked Questions(FAQ)
for Metaphor Contact Center
What is Metaphor Contact Center used for?
What are the top features of Metaphor Contact Center?
Who uses Metaphor Contact Center?
What are Metaphor Contact Center alternatives?
Where is Metaphor Contact Center located?
Popular Business Setting
for Metaphor Contact Center
Top Industries
- Financial Services
- Utilities
- Retail
Popular in
Peers used Metaphor Contact Center to Acquire customers and Increase sales & revenue
Metaphor Contact Center Alternatives
Peer and Expert Opinion on Features
for Metaphor Contact Center
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (25) |
| Calculator | Read Reviews (9) |
| Feedback surveys | Read Reviews (8) |
| Gamification | Read Reviews (6) |
| Microsites | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (25) |
| Calculator | Read Reviews (9) |
| Feedback surveys | Read Reviews (8) |
| Gamification | Read Reviews (6) |
| Microsites | Read Reviews (5) |
IT and Other Capabilities
for Metaphor Contact Center
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (28) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (28) |
| Data Export | Read Reviews (16) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (124) |
| Phone Support | Read Reviews (12) |
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (124) |
| Phone Support | Read Reviews (12) |
| Email Support | Read Reviews (12) |
| Chat Support | Read Reviews (5) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (115) |
| Analytics | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (115) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Metaphor Contact Center
Overall Risk Meter
Top Failure Risks for Metaphor Contact Center
Vendor Profile Details
Company Name
USAN
Company Website
https://www.usan.com/HQ Location
Norcross, Georgia
Employees
101-250
Social
Financials
PRIVATE
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